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    Track/Slot Operations: Casino Management
    OTB Lead - Fair Grounds Race Course & Slots (Westwego, LA)

    OTB Lead - As an OTB Lead, you will be responsible for supervising each operating department, as well as the guests within the Off Track Betting Parlor.The OTB Lead carries out responsibilities in accordance with the business plan, policies, procedures and applicable laws and ordinances.Duties of this position will include, but not be limited to: handling all aspects of customer relations, directs, schedules and supervises all hourly staff, posts daily programs and results for video poker and pari-mutuels, accurately counts, balances and prepares shipments of large amounts of cash, assists with facility safety and security, food safety and emergency procedures, trains, coaches and motivates hourly staff and recommends promotion, transfer, firing or other decisions that affect the terms and conditions of employment.Qualified applicants must be at least 21 years of age and able to lift and/or move up to 10 - 25 pounds (with or without a reasonable accommodation).

    Note: When you apply for this job online, you will be required to answer the following questions:

    1. Were you referred to this company by a current employee?
    2. Have you ever worked for this company or franchise-owned location before?
    3. How many years experience do you have in the position for which you are interested?
    4. How many employers have you worked for in the past 3 years?
    5. Excluding vacation or approved time off, how many days have you missed in the past year?
    6. Can you speak, read and write English?
    7. Have you ever pled guilty and/or been convicted of a felony or gross misdemeanor, or are you presently under charge for violating any laws other than minor traffic violations? Prior convictions will not necessarily disqualify an applicant from consideration for employment.
    8. Will you consent to pre-employment or random drug testing and background checks?
    9. How professionally can you handle customer complaints?
    10. When dealing with difficult guests, you should:
    11. Several guests are waiting for service. Some are becoming angry. You and the other Team Members are not keeping up with the work. You can see more guests heading your way, what would you do?
    12. When someone yells at me, I...
    13. Are you 21 years of age ?
    14. If we were to contact your previous employers, would all of them be willing to hire you again?
    15. We are open 365 days a year, will this be a problem for you?
    16. Is it OK to borrow money out of the cash register as long as you plan to pay it back the same day?
    17. How much experience do you have performing employee reviews or evaluating staff members?
    18. How many employees have you directly supervised?
    19. I have been responsible for hiring, terminating, and directly supervising the following number of staff members.
    20. I am willing to train and work in other positions in addition to the one I am hired for.

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