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Current available jobs that best match twinspires:




Administration/General Management: General Management/Profit & Loss
Call Center Supervisor - TwinSpires.com (Lexington, KY)

Summary of Responsibilities

The TwinSpires Call Center Supervisor is responsible for the day to day success of the TwinSpires Call Center operations and the staff working during their shift.  TwinSpires Call Center Supervisors are staff and customer focused.

Essential Functions, Duties, and Responsibilities                                                            

  • Ability to communicate clearly, both orally and in writing, to a variety of levels, including customers, staff, peers and managers. 
  • Ability to produce a variety of administrative documentation, such as training, processes and procedures, memos, instructions, schedules and reports.
  • Ability to analyze data and statistics related to the individual and the group.
  • Exhibits general understanding and working knowledge of all Customer Call Center operations, performance metrics and subject-matter information.
  • Understand the horse racing and pari-mutuel racing industries intimately.
  • Exhibits the capability of succeeding as an individual and performing as part of a team effort.
  • Exhibits understanding of hiring and evaluation processes.
  • Ensuring that the employees follow their schedules properly as designed.
  • Exhibits understanding of coaching, counseling and mentoring staff, and is skilled as disciplinary processes that lead to success.
  • Looking for continuous improvement for the entire team.
  • Exhibits appropriate time management skills and can evaluate priorities, delivering all tasks and projects on time and to sufficient level of detail.
  • Handling escalated calls, complaints, questions, and queries as necessary.
  • Exhibit skills at high level problem solving, resolution management and conflict resolution.
  • Exhibits ability to make rapid decisions in unique situations based upon prior successful experience.
  • Carrying out team meetings and actively participating in the monthly and weekly meetings.
  • Other duties as assigned by Management
  • Reliable attendance and dependability in meeting commitments and deadlines are essential functions of this position.
  • Must be available and willing to work flexible schedules, when needed.
  • Proficient PC skills.
  •  Ability to work independently and as part of a team.

Key Qualifications

  • Able to react effectively and calmly in emergencies.
  • Able to maintain customer confidentiality.
  • Related product knowledge – good understanding of pari-mutuel wagering.
  • Strong communication, written skills, and interpersonal skills (required to establish and maintain inter-departmental relationships).
  • Comfortable with fast paced work environment.
  • Able to coach and develop team members.

Education

TwinSpires Call Center Supervisor should possess the following minimal requirements for job success:

  • 4 year degree preferred or work experience substitute
  • 3 years customer service center or retail center experience
  • 2 years previous supervisory experience in a customer facing environment

Supervisory Responsibilities

High responsibility for supervising staff level employees.  Responsible for team building, coaching, counseling and discipline to excellence in both the individual and the team.  High responsibility in the performance review, salary review and career recommendation area for the individual.  May be responsible for interviewing and hiring.

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Technical Services: Technical/Engineering
Java Engineer - TwinSpires.com (Lexington, KY)

Summary 
Churchill Downs Interactive is looking for a back-end Java Engineer to work on our online applications, including twinspires.com and brisnet.com. You will work in a dynamic Agile environment as a part of a larger team to design and develop custom Java software solutions that meet the needs of the business and those of our patrons. This role will participate as a member of a scrum team and will, therefore, be required to participate in mutually deliverable goals and will have to coordinate efforts that maximize the contributions of the group.

Responsibilities

• Design, develop, and support well-architected Java applications in a Service-Oriented Architecture that satisfy both functional and non-functional requirements, such as reliability, scalability, supportability, performance, and ease of deployment to various environments (test, production)
• Develop reusable, efficient code that lends itself to continual improvement and delivery
• Collaborate with peers and team members to design and achieve optimal design solutions while meeting team commitments
• Document and troubleshoot bugs as is required to maintain a successful application platform; 24x7 operation
• Investigate new technologies, techniques, and industry developments
• Transfer knowledge and help coach engineering team through new practices
• Develop software solutions by studying information needs; conferring with users; studying systems flow, data usage, and work processes; investigating problem areas; following the software development lifecycle

Requirements 
• BS or advanced degree in Computer Science or Engineering.
• 5+ years of software development experience in Java
• knowledge of Java Spring, CXF, Hibernate and other open source technologies and frameworks
• Expert knowledge in Object Oriented Design Patterns
• Strong experience in development against relational database preferably using MySQL with Hibernate
• Recent experience serving as an Agile Scrum team member
• Experience developing web services for a Service Oriented Architecture serving consumer-facing applications
• Working knowledge of Linux, scripting languages, Java application servers (preferably JBoss), and web technologies (e.g. Rest-based web services, CXF, etc.)

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Technical Services: Programmer
Mobile Software Engineer - TwinSpires.com (Lexington, KY)

Summary –

The Mobile Software Engineer will be responsible for designing, developing, packaging, and deploying technical solutions for iOS and Android based systems.

Responsibilities –

  • Provide technical guidance and expertise to design and develop smart-phone and tablet applications
  • Evaluate front-end toolkits and technologies to drive the front-end web based and native mobile application architecture direction
  • Design and participate in the development of the mobile apps, and back end business services interaction protocols (e.g. web services) for consumer-facing products dedicated to mobile (iOS, Android and others) users.
  • Provide technical leadership, mentoring and direction to the engineering and vendor teams
  • Set-up the frameworks for continuous quality and performance measurement and scale throughout the development cycle
  • Assist in UI design through full lifecycle of projects from conception through rollout working with various functional groups like Product Management, Operations, Quality Assurance, Customer Support, etc.
  • Work in an Agile development team, creating User Stories, Design and Architecture documents as needed.
  • Work closely with the Product teams to define the best user experience
  • Enforce and augment development standards across the business unit
  • Perform product evaluations and usability test from the engineering standpoint, communicate results and implications

Requirements –

  • Bachelor of Science in Computer Science/Systems, or equivalent experience and industry certifications
  • Minimum 4 years of experience designing, architecting, developing, and deploying modern mobile platforms including iOS, Android native, hybrid, and web applications.
  • Skills required include JavaScript, jQuery, AngularJS, Cordova, HTML5, CSS3, Objective-C, and Java,.
  • Highly effective oral and written communication; ability to explain complex designs and relationships
  • Authorized to work in the US on full-time basis

Position Type – Salary Exempt

Travel – Not Expected at Present, but Subject to Change

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Apply for Future Notification Only: Future Notification
Future Notification Only - Churchill Downs Incorporated and its Entities (Various Locations, US)

By creating a profile here, you are not considered an applicant for any job. Rather, you can be notified of positions within Churchill Downs Incorporated (including Churchill Downs Incorporated, Churchill Downs Race Track, Calder Race Course, Arlington Park, Fair Grounds Race Course & Slots and Bloodstock Research). You will be notified as jobs are posted matching the notification buttons you selected on this application form.

If you wish to update your information, go to "edit your information" at the top of this page, put in your email address and the password you used to create your profile.

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