Careers



Current available jobs that best match twinspires:




Sales & Marketing: Client Relations/Customer Service
Customer Service Representative - Twinspires.com (Lexington, KY)

Summary of Responsibilities
Answer customer inquiries coming from inbound calls, chats, or emails. Examples of these customer inquiries can include to set up new accounts, update account records, answer questions, handle complaints, troubleshoot problems, fund accounts and provide information. Utilizes business applications and the appropriate technology to perform routine activities. Performs daily transactions and processes related work in support of daily operations. Provides internal customer service support that achieves quality and customer service goals. Specializes in creating new customers, educating customers in TwinSpires.com product lines and encouraging new customers to deposit funds and wager.
Essential Functions, Duties, and Responsibilities
• Handles routine aspects of the operation with moderate supervision
• Performs daily transactions and processes related work
• Performs data entry, maintains and updates customer account records
• Can quickly grasp concepts and begin to learn deliverables of the position
• Completes tasks within defined time frames and at appropriate quality and customer service levels
• Understands essential functions and how individual performance affects company performance
• Provides internal/external customer service support that achieves customer service goals and objectives
• Reacts to problems and provides basic solutions based on prescribed guidelines or procedures
• Directs issues or concerns to the right person or group for resolution
• Answer inbound calls from customers to answer inquiries, handle complaints, troubleshoot problems and facilitate transactions
• Assist with account openings and encourage initial deposits
• Educate customers on product lines
• Daily balancing and reconciliation of financial transactions
• Identify, document and escalate priority issues
• Other duties as assigned by Management

Key Qualifications
• Able to maintain customer confidentiality
• Strong communication, written skills, and interpersonal skills
• Comfortable with fast paced schedule driven development
• Computer literate, experience with Microsoft Office is preferred
• Ability to work in a fast paced environment and be able to multitask
• Flexibility with your schedule to meet the needs of the business
Education
High school diploma or equivalent. Proficient in data entry/keyboard skills and relevant computer applications. Previous customer service, sales or horse racing industry experience a plus.

Supervisory Responsibilities
None.

Physical and Mental Requirements
The following physical and mental demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
a) While performing the duties of this job, the employee is frequently required to sit, sometimes for prolonged periods while working at a desk, on the phone, and/or on the computer; type on a computer keyboard; use hands to finger, handle or feel; talk or hear; reach with hands or arms; walk or stand; and perform some repetitive motion activities.
b) Specific vision abilities required by this job include close vision, color vision, color differentiation, peripheral vision, depth perception, and ability to adjust focus.
c) This position requires the ability to work effectively as part of a team; and concentrate on a variety of details when faced with interruptions and changing work priorities.
d) The mental demands are representative of those that must be met by an employee to successfully perform the essential functions, as described above, including but not limited to: demonstrated ability to anticipate and solve practical problems or resolve issues; reason, calculate figures and amounts; collect, interpret, and/or analyze complex data and information, and draw valid conclusions; interpret procedures and policies; and meet schedules in a dynamic and sometimes demanding work environment.
e) The noise level in this work environment is usually moderate. The work environment characteristics are representative of those an employee encounters while performing the essential functions of this job in a typical office environment.
f) The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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Technical Services: Technical/Engineering
Senior Software Build and Release Engineer - Twinspires.com (Mountain View, CA)

Do you like to develop processes and tools to build and deploy software in a complex, multi-technology environment?

Are you effective when managing lots of little projects, but always keep the big picture in mind and make sure everything moves in the right direction?

Do you like working as part of Agile team(s), working together to look for ways to deliver high quality products (Web/Mobile)?

Know about Twinspires?: Twinspires Inc is part of Churchill Downs Technology Initiatives Company, which is a growing, profitable entity that operates the twinspires.com, brisnet.com and related websites using the most advanced technologies, including real-time live video streaming, secure financial transactions and cloud based technology to deliver the next generation platform of online gaming. You will have continuous input into the growth and development of building winning interactive products in a consumer-facing environment.

Responsibilities

• Supporting build and deployment systems in a Continuous Integration environment.

• Troubleshooting issues (builds, branching, maintenance of artifacts, servers, software, and network) on the systems.

• Monitoring Development, QA, Staging, and production systems.

• Diagnose system emergencies when they arise and persevere until they are resolved.

• Familiar with QA/server automation and tools, including Selenium, and SOAPUI.

Requirements

• BA/BS degree or equivalent practical experience.

*Minimum of 7 years of experience in Software Development or a related field.

* At least 2 years experience with configuration management, Continuous Integration and Deploymenttools (Subversion, Jenkins, Maven, Puppet, etc.).

* Technically adept in multiple scripting and coding environments.

• Experience building, cloning, managing and optimizing server environment.

• Experience in maintaining subversion.

• Experience with system administrator duties on Linux operating systems.

• Experience with Build tools, Configuration Management tools (Jenkins, Maven, Puppet), and Monitoring tools (Nagios)

• Experience maintaining and configuring Application Servers (Apache, JBOSS).

• Fluency in scripting languages (e.g. writing python/shell scripts to improve system tests, monitoring/alerting)

• Excellent hands-on trouble-shooting, problem-solving, and communication skills..

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Apply for Future Notification Only: Future Notification
Future Notification Only - Churchill Downs Incorporated and its Entities (Various Locations, US)

By creating a profile here, you are not considered an applicant for any job. Rather, you can be notified of positions within Churchill Downs Incorporated (including Churchill Downs Incorporated, Churchill Downs Race Track, Calder Race Course, Arlington Park, Fair Grounds Race Course & Slots and Bloodstock Research). You will be notified as jobs are posted matching the notification buttons you selected on this application form.

If you wish to update your information, go to "edit your information" at the top of this page, put in your email address and the password you used to create your profile.

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