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Current available jobs that best match twinspires:




Administration/General Management: General Management/Profit & Loss
Call Center Manager - TwinSpires.com (Lexington, KY)

Summary of Responsibilities:
The TwinSpires Contact Center Manager is responsible for overall proficiency and efficiency of the TwinSpires Contact Center operations. The TwinSpires Contact Center Manager is staff focused, customer focused and productivity conscious. The TwinSpires Contact Center Manager role is to facilitate efficient customer transactions throughout the TwinSpires Contact Center, by maintaining correct staffing levels and improved training programs that improve the proficiency of the individual. TwinSpires Contact Center Manager is generally responsible for the individual performance of the Customer Service Supervisor and Representative working each shift.

Essential Functions, Duties, and Responsibilities:
TwinSpires Call Center Manager should exhibit the following qualities and skills:
• Drive capacity planning analysis and implement staffing model that correctly anticipates staffing requirements for all groups and contact methods
• Ensure that the call center is appropriately staffed for the volume of calls, emails, chat sessions and text messages handled by each skill set group
• Develop and implement reporting and metrics than can be used to monitor rep level performance of specific tasks and be used for identifying rep level and departmental level development needs
• Develop weekly and monthly reporting needed by senior management to understand call center performance, trends, and requirement
• Implement a training program that ensures consistent and effective processes and procedures throughout the call center
• Assist with development and modifications of CRM tool to meet needs of business
• Design and implement an incentive program that drives registration to activation ratios and improved customer retention
• Implement and maintain an effective up-sell / cross-sell program
• Ensure that all departments have adequate tech support to meet customer’s needs
• Provide timely and actionable feedback
• Ensure that team leads and senior reps have the training needed to become capable supervisory staff
• Other duties as assigned by Management

Key Qualifications:
• Able to react effectively and calmly in emergencies.
• Able to maintain customer confidentiality.
• Strong communication, written skills, and interpersonal skills (required to establish and maintain inter-departmental relationships).
• Comfortable with fast paced work environment.
• Able to coach and develop Supervisors.

Education:
• B.S. Degree Preferred, 2 years higher education or work experience substitute
• 2 years customer service center or retail center experience
• 5 years previous contact center management experience in a 40 seat or larger contact center
• High level of integrity and sensitivity to confidential information
• Strong organizational abilities and a good attention to detail
• Ability to work independently and make well thought out decisions
• Horse racing experience preferred

Supervisory Responsibilities:
• High responsibility for supervising Supervisor level employees.
• Responsible for team building, coaching, counseling and discipline to excellence in both the individual and the team.
• High responsibility in the performance review, salary review and career recommendation area for the individual. Responsible for interviewing and hiring as needed.

Physical and Mental Requirements:
The following physical and mental demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
a) While performing the duties of this job, the employee is frequently required to sit, sometimes for prolonged periods while working at a desk, on the phone, and/or on the computer; type on a computer keyboard; use hands to finger, handle or feel; talk or hear; reach with hands or arms; walk or stand; and perform some repetitive motion activities.
b) Specific vision abilities required by this job include close vision, color vision, color differentiation, peripheral vision, depth perception, and ability to adjust focus.
c) This position requires the ability to work effectively as part of a team; and concentrate on a variety of details when faced with interruptions and changing work priorities.
d) The mental demands are representative of those that must be met by an employee to successfully perform the essential functions, as described above, including but not limited to: demonstrated ability to anticipate and solve practical problems or resolve issues; reason, calculate figures and amounts; collect, interpret, and/or analyze complex data and information, and draw valid conclusions; interpret procedures and policies; and meet schedules in a dynamic and sometimes demanding work environment.
e) The noise level in this work environment is usually moderate. The work environment characteristics are representative of those an employee encounters while performing the essential functions of this job in a typical office environment.
f) The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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Technical Services: Technical/Engineering
Java Engineer - TwinSpires.com (Mountain View, CA)

Summary 
Churchill Downs Interactive is looking for a back-end Java Engineer to work on our online applications, including twinspires.com, luckity.com, and brisnet.com. You will work in a dynamic Agile environment as a part of a larger team to design and develop custom Java software solutions that meet the needs of the business and those of our patrons. This role will participate as a member of a scrum team and will, therefore, be required to participate in mutually deliverable goals and will have to coordinate efforts that maximize the contributions of the group.

Responsibilities

• Design, develop, and support well-architected Java applications in a Service-Oriented Architecture that satisfy both functional and non-functional requirements, such as reliability, scalability, supportability, performance, and ease of deployment to various environments (test, production)
• Develop reusable, efficient code that lends itself to continual improvement and delivery
• Collaborate with peers and team members to design and achieve optimal design solutions while meeting team commitments
• Document and troubleshoot bugs as is required to maintain a successful application platform; 24x7 operation
• Investigate new technologies, techniques, and industry developments
• Transfer knowledge and help coach engineering team through new practices
• Develop software solutions by studying information needs; conferring with users; studying systems flow, data usage, and work processes; investigating problem areas; following the software development lifecycle

Requirements 
• BS or advanced degree in Computer Science or Engineering.
• 5+ years of software development experience in Java
• knowledge of Java Spring, CXF, Hibernate and other open source technologies and frameworks
• Expert knowledge in Object Oriented Design Patterns
• Strong experience in development against relational database preferably using MySQL with Hibernate
• Recent experience serving as an Agile Scrum team member
• Experience developing web services for a Service Oriented Architecture serving consumer-facing applications
• Working knowledge of Linux, scripting languages, Java application servers (preferably JBoss), and web technologies (e.g. Rest-based web services, CXF, etc.)

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Apply for Future Notification Only: Future Notification
Future Notification Only - Churchill Downs Incorporated and its Entities (Various Locations, US)

By creating a profile here, you are not considered an applicant for any job. Rather, you can be notified of positions within Churchill Downs Incorporated (including Churchill Downs Incorporated, Churchill Downs Race Track, Calder Race Course, Arlington Park, Fair Grounds Race Course & Slots and Bloodstock Research). You will be notified as jobs are posted matching the notification buttons you selected on this application form.


 


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