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Current available jobs that best match twinspires:




Sales & Marketing: Client Relations/Customer Service
Customer Service Representative - Twinspires.com (Lexington, KY)

Summary of Responsibilities
Answer customer inquiries coming from inbound calls, chats, or emails. Examples of these customer inquiries can include to set up new accounts, update account records, answer questions, handle complaints, troubleshoot problems, fund accounts and provide information. Utilizes business applications and the appropriate technology to perform routine activities. Performs daily transactions and processes related work in support of daily operations. Provides internal customer service support that achieves quality and customer service goals. Specializes in creating new customers, educating customers in TwinSpires.com product lines and encouraging new customers to deposit funds and wager.
Essential Functions, Duties, and Responsibilities
• Handles routine aspects of the operation with moderate supervision
• Performs daily transactions and processes related work
• Performs data entry, maintains and updates customer account records
• Can quickly grasp concepts and begin to learn deliverables of the position
• Completes tasks within defined time frames and at appropriate quality and customer service levels
• Understands essential functions and how individual performance affects company performance
• Provides internal/external customer service support that achieves customer service goals and objectives
• Reacts to problems and provides basic solutions based on prescribed guidelines or procedures
• Directs issues or concerns to the right person or group for resolution
• Answer inbound calls from customers to answer inquiries, handle complaints, troubleshoot problems and facilitate transactions
• Assist with account openings and encourage initial deposits
• Educate customers on product lines
• Daily balancing and reconciliation of financial transactions
• Identify, document and escalate priority issues
• Other duties as assigned by Management

Key Qualifications
• Able to maintain customer confidentiality
• Strong communication, written skills, and interpersonal skills
• Comfortable with fast paced schedule driven development
• Computer literate, experience with Microsoft Office is preferred
• Ability to work in a fast paced environment and be able to multitask
• Flexibility with your schedule to meet the needs of the business
Education
High school diploma or equivalent. Proficient in data entry/keyboard skills and relevant computer applications. Previous customer service, sales or horse racing industry experience a plus.

Supervisory Responsibilities
None.

Physical and Mental Requirements
The following physical and mental demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
a) While performing the duties of this job, the employee is frequently required to sit, sometimes for prolonged periods while working at a desk, on the phone, and/or on the computer; type on a computer keyboard; use hands to finger, handle or feel; talk or hear; reach with hands or arms; walk or stand; and perform some repetitive motion activities.
b) Specific vision abilities required by this job include close vision, color vision, color differentiation, peripheral vision, depth perception, and ability to adjust focus.
c) This position requires the ability to work effectively as part of a team; and concentrate on a variety of details when faced with interruptions and changing work priorities.
d) The mental demands are representative of those that must be met by an employee to successfully perform the essential functions, as described above, including but not limited to: demonstrated ability to anticipate and solve practical problems or resolve issues; reason, calculate figures and amounts; collect, interpret, and/or analyze complex data and information, and draw valid conclusions; interpret procedures and policies; and meet schedules in a dynamic and sometimes demanding work environment.
e) The noise level in this work environment is usually moderate. The work environment characteristics are representative of those an employee encounters while performing the essential functions of this job in a typical office environment.
f) The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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Technical Services: Programmer
Mobile Software Engineer - TwinSpires.com (Lexington, KY)

Summary –

The Mobile Software Engineer will be responsible for designing, developing, packaging, and deploying technical solutions for iOS and Android based systems.

Responsibilities –

  • Provide technical guidance and expertise to design and develop smart-phone and tablet applications
  • Evaluate front-end toolkits and technologies to drive the front-end web based and native mobile application architecture direction
  • Design and participate in the development of the mobile apps, and back end business services interaction protocols (e.g. web services) for consumer-facing products dedicated to mobile (iOS, Android and others) users.
  • Provide technical leadership, mentoring and direction to the engineering and vendor teams
  • Set-up the frameworks for continuous quality and performance measurement and scale throughout the development cycle
  • Assist in UI design through full lifecycle of projects from conception through rollout working with various functional groups like Product Management, Operations, Quality Assurance, Customer Support, etc.
  • Work in an Agile development team, creating User Stories, Design and Architecture documents as needed.
  • Work closely with the Product teams to define the best user experience
  • Enforce and augment development standards across the business unit
  • Perform product evaluations and usability test from the engineering standpoint, communicate results and implications

Requirements –

  • Bachelor of Science in Computer Science/Systems, or equivalent experience and industry certifications
  • Minimum 4 years of experience designing, architecting, developing, and deploying modern mobile platforms including iOS, Android native, hybrid, and web applications.
  • Skills required include JavaScript, jQuery, AngularJS, Cordova, HTML5, CSS3, Objective-C, and Java,.
  • Highly effective oral and written communication; ability to explain complex designs and relationships
  • Authorized to work in the US on full-time basis

Position Type – Salary Exempt

Travel – Not Expected at Present, but Subject to Change

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Technical Services: Programmer
Mobile Software Engineer - TwinSpires.com (Mountain View, CA)

Summary –

The Mobile Software Engineer will be responsible for designing, developing, packaging, and deploying technical solutions for iOS and Android based systems.

Responsibilities –

  • Provide technical guidance and expertise to design and develop smart-phone and tablet applications
  • Evaluate front-end toolkits and technologies to drive the front-end web based and native mobile application architecture direction
  • Design and participate in the development of the mobile apps, and back end business services interaction protocols (e.g. web services) for consumer-facing products dedicated to mobile (iOS, Android and others) users.
  • Provide technical leadership, mentoring and direction to the engineering and vendor teams
  • Set-up the frameworks for continuous quality and performance measurement and scale throughout the development cycle
  • Assist in UI design through full lifecycle of projects from conception through rollout working with various functional groups like Product Management, Operations, Quality Assurance, Customer Support, etc.
  • Work in an Agile development team, creating User Stories, Design and Architecture documents as needed.
  • Work closely with the Product teams to define the best user experience
  • Enforce and augment development standards across the business unit
  • Perform product evaluations and usability test from the engineering standpoint, communicate results and implications

Requirements –

  • Bachelor of Science in Computer Science/Systems, or equivalent experience and industry certifications
  • Minimum 4 years of experience designing, architecting, developing, and deploying modern mobile platforms including iOS, Android native, hybrid, and web applications.
  • Skills required include JavaScript, jQuery, AngularJS, Cordova, HTML5, CSS3, Objective-C, and Java,.
  • Highly effective oral and written communication; ability to explain complex designs and relationships
  • Authorized to work in the US on full-time basis

Position Type – Salary Exempt

Travel – Not Expected at Present, but Subject to Change

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Technical Services: IT Database Management/Services
MySQL Database Administrator - Churchill Downs Incorporated - Twinspires (Louisville, KY)

Position Summary:

Serves as the corporation’s MySQL Database Administrator.  Responsibilities to include, but are not limited to assisting in the proper design and implementation of databases, queries, stored procedures and reporting as may be needed to accomplish company goals.  Monitor and maintain database performance on an ongoing basis.  Administer database server access and ensure the proper adherence to Corporate Security Policies.

Key Responsibilities:

  •         Build, manage and maintain MySQL 5.6 server
  •         Design, define, optimize and develop databases as required
  •         Manage and maintain user/group assignments within MySQL server
  •         Collaborate with developers to design complex features, data structures and database code
  •         Report on MySQL server performance and operations
  •         Troubleshoot and repair problems
  •         Effectively build and execute backup/restoration plans and strategies
  •         Efficiently designs, debugs and manages stored MySQL procedures and functions
  •         Debugs nested procedures and functions as well as anonymous code
  •         Maintain and improve Master to Slave and Master - Master Replication
  •         MySQL Query and Table optimization
  •         Perform release related DBA Task to all environments

Desired Qualifications:

  •         Bachelor Degree in Information Science, Engineering, or other closely related discipline; or
  •         Equivalent experience coupled with MySQL certifications
  •         Experience working in Linux and Microsoft operating system environments
  •         Minimum of 5+ years  in MySQL database management and design in an enterprise                    environment
  •         Minimum of 5+ years in MySQL Replication /Clustering
  •         Experience working in Multi Data Center MySQL Replication
  •         Experience in Large 1 terabyte and above MySQL databases/tables

Required Qualifications:

·         Travel is required for this position.  Current travel demands are < 10% per year and are subject to                     change depending on need.

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Technical Services: Technical/Engineering
Product Owner - TwinSpires.com (Mountain View, CA)

Product Owner – Job Description

Agile Product Owner, Churchill Downs Interactive

The Product Owner is a member of an Agile Scrum team who works with stakeholders to define and prioritize the delivery team product backlog.  The product owner lives in two teams: the development team and the extended product management team. The Product Owner has the holistic view of the product(s) and responsibility for the product lifecycle, including working with the development team to define priorities and user stories, working with the Product Management team and key stakeholders to develop features, and stories, prioritize them, and plan the product release.  The Product Owner must ensure the product(s) effectively addresses user needs while also maintaining technical integrity and quality. 

Key Responsibilities: 

  • Understand user/ customer needs and internal stakeholder priorities to define business and product objectives
  • Support Product Manager in creation, management, and prioritization of the product roadmap, attendant features and backlog in order to drive Release Planning for their delivery team
  • Write customer-centric documentation (user stories/features/requirements) for the product backlog
  • Drive development of Iteration objectives and prioritize Iteration and defect backlog
  • Provide day-to-day tactical objectives and quick, just-in-time decisions to answer development questions and defect triage
  • Manage the Iteration and work with Scrum Master on cross project tasks and dependencies
  • Drive acceptance testing and guide QA with logical, meaningful, and testable acceptance criteria.
  • Prepare for product/release launches with appropriate communication to stakeholders and customer-facing teams such as customer service, marketing and product support, etc.
  • Work closely with technical leads, engineering teams and architecture stakeholders for technical issues, architectural considerations and engineering assessment of product goals.
  • Communicate progress, recommendations and obstacles to Product Owners Council & Product Management teams

Required Skills: 

  • Excellent product delivery skills with at least 3-5 years as a product manager/Agile product owner
  • Ability to translate and articulate business needs into software requirements/User Stories
  • Excellent communication skills and understanding of software development process
  • Agile process experience in organizing and guiding teams to succeed
  • Ability to multi-task and work in a dynamic and flexible environment
  • BS/BA degree required

Desired Skills: 

  • Knowledge of mobile application development
  • Knowledge of user experience design and/or demonstrated influence on improved UX
  • Experience with SAFe (www.scaledagileframework.com)
  • Experience with  online gaming/ online B2C applications/ eCommerce/ heavy transactional applications 

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Technical Services: Technical/Engineering
Senior Software Build and Release Engineer - Twinspires.com (Mountain View, CA)

Do you like to develop processes and tools to build and deploy software in a complex, multi-technology environment?

Are you effective when managing lots of little projects, but always keep the big picture in mind and make sure everything moves in the right direction?

Do you like working as part of Agile team(s), working together to look for ways to deliver high quality products (Web/Mobile)?

Know about Twinspires?: Twinspires Inc is part of Churchill Downs Technology Initiatives Company, which is a growing, profitable entity that operates the twinspires.com, brisnet.com and related websites using the most advanced technologies, including real-time live video streaming, secure financial transactions and cloud based technology to deliver the next generation platform of online gaming. You will have continuous input into the growth and development of building winning interactive products in a consumer-facing environment.

Responsibilities

• Supporting build and deployment systems in a Continuous Integration environment.

• Troubleshooting issues (builds, branching, maintenance of artifacts, servers, software, and network) on the systems.

• Monitoring Development, QA, Staging, and production systems.

• Diagnose system emergencies when they arise and persevere until they are resolved.

• Familiar with QA/server automation and tools, including Selenium, and SOAPUI.

Requirements

• BA/BS degree or equivalent practical experience.

*Minimum of 7 years of experience in Software Development or a related field.

* At least 2 years experience with configuration management, Continuous Integration and Deploymenttools (Subversion, Jenkins, Maven, Puppet, etc.).

* Technically adept in multiple scripting and coding environments.

• Experience building, cloning, managing and optimizing server environment.

• Experience in maintaining subversion.

• Experience with system administrator duties on Linux operating systems.

• Experience with Build tools, Configuration Management tools (Jenkins, Maven, Puppet), and Monitoring tools (Nagios)

• Experience maintaining and configuring Application Servers (Apache, JBOSS).

• Fluency in scripting languages (e.g. writing python/shell scripts to improve system tests, monitoring/alerting)

• Excellent hands-on trouble-shooting, problem-solving, and communication skills..

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Technical Services: Technical Services
Sr. QA Engineer - TwinSpires.com (Lexington, KY)

Responsibilities: 

  • Senior QA process effectively interacting with Developers and Management
  • Enjoy software testing, problem solving, and quality assurance work.
  • Ability to work independently, multitask and manage time effectively.
  • Strong problem solving and analytical skills.
  • Architect a frameworks for automation
  • Experience in agile methodology
  • QA Automation: Build library of reusable code. Document the library
  • Develop and maintain test scripts and experience with continuous integration process
  • Report test results and create bug reports as needed
  • Stay informed on customer and industry trends regularly integrating into on-going testing
  • Understand and drive SQA methodologies and practices throughout QA and Development
  • Lead off-shore team in testing deliverables and co-ordinate with onsite QA for day to day activity.

Key Qualifications

  • 5+ years in software quality assurance
  • 3+ years in full time test automation
  • 2+ years experience in software quality assurance leadership position
  • 2+ years experience with Windows and Linux
  • Experience with mobile testing is a plus
  • Strong communication, written skills, and interpersonal skills (required to establish and maintain inter-departmental relationships)
  • Comfortable with fast paced schedule driven development
  • Strong software engineering and development life cycle knowledge
  • BS/MS EE/CS or technical degree or relevant experience

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Apply for Future Notification Only: Future Notification
Future Notification Only - Churchill Downs Incorporated and its Entities (Various Locations, US)

By creating a profile here, you are not considered an applicant for any job. Rather, you can be notified of positions within Churchill Downs Incorporated (including Churchill Downs Incorporated, Churchill Downs Race Track, Calder Race Course, Arlington Park, Fair Grounds Race Course & Slots and Bloodstock Research). You will be notified as jobs are posted matching the notification buttons you selected on this application form.

If you wish to update your information, go to "edit your information" at the top of this page, put in your email address and the password you used to create your profile.

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