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Current available jobs that best match twinspires:




Sales & Marketing: Client Relations/Customer Service
Customer Service Representative - Twinspires.com (Lexington, KY)

Job Summary

Answer customer inquiries coming from inbound calls, chats, or emails, as well as, perform outbound calls for various reasons.  Examples of these customer inquiries can include to set up new accounts, update account records, answer questions, handle complaints, troubleshoot problems, fund accounts, provide information, offer promotional items, or conduct pro-active calling for various business reasons.    Utilizes business applications and the appropriate technology to perform routine activities. Performs daily transactions and processes related work in support of daily operations. Provides internal customer service support that achieves quality and customer service goals.  Specializes in creating new customers, educating customers in TwinSpires.com product lines and encouraging new customers to deposit funds and wager.

Job Essential Functions

  • Handles routine aspects of the operation with moderate supervision
  • Performs daily transactions and processes related work
  • Performs data entry, maintains and updates customer account records
  • Can quickly grasp concepts and begin to learn deliverables of the position
  • Completes tasks within defined time frames and at appropriate quality and customer service levels
  • Understands essential functions and how individual performance affects company performance
  • Provides internal/external customer service support that achieves customer service goals and objectives
  • Reacts to problems and provides basic solutions based on prescribed guidelines or procedures
  • Directs issues or concerns to the right person or group for resolution 
  • Answer inbound calls from customers to answer inquiries, handle complaints, troubleshoot problems and facilitate transactions
  • Conduct outbound dialing for various business reasons.
  • Assist with account openings and encourage initial deposits
  • Educate customers on product lines
  • Daily balancing and reconciliation of financial transactions
  • Identify, document and escalate priority issues
  • Able to maintain customer confidentiality
  • Strong communication, written skills, and interpersonal skills
  • Comfortable with fast paced schedule driven development
  • Computer literate, experience with Microsoft Office is preferred
  • Ability to work in a fast paced environment and be able to multitask
  • Flexibility with your schedule to meet the needs of the business
  • Other duties as assigned by Management to include but not limited to assisting players with entering wagering instructions into computer application, taking reservation, and providing racing, schedule or past performance information

Education and / or Experience

High school diploma or equivalent.  Proficient in data entry/keyboard skills and relevant computer applications.  Previous customer service, sales or horse racing industry experience a plus.

Licenses / Certifications

Must be able to obtain a New York Racing License

Physical Demands

The following physical and mental demands are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

a)      While performing the duties of this job, the employee is frequently required to sit, sometimes for prolonged periods while working at a desk, on the phone, and/or on the computer; type on a computer keyboard; use hands to finger, handle or feel; talk or hear; reach with hands or arms; walk or stand; and perform some repetitive motion activities.

b)      Specific vision abilities required by this job include close vision, color vision, color differentiation, peripheral vision, depth perception, and ability to adjust focus.

c)      This position requires the ability to work effectively as part of a team; and concentrate on a variety of details when faced with interruptions and changing work priorities.

d)     The mental demands are representative of those that must be met by an employee to successfully perform the essential functions, as described above, including but not limited to: demonstrated ability to anticipate and solve practical problems or resolve issues; reason, calculate figures and amounts; collect, interpret, and/or analyze complex data and information, and draw valid conclusions; interpret procedures and policies; and meet schedules in a dynamic and sometimes demanding work environment.

e)      The noise level in this work environment is usually moderate. The work environment characteristics are representative of those an employee encounters while performing the essential functions of this job in a typical office environment.

f)       The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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Sales & Marketing: Marketing
Digital Marketing Coordinator - TwinSpires.com (Louisville, KY)

Job Summary – The Digital Marketing Coordinator works within the TwinSpires.com marketing department to promote its brand in the digital space through content management, social media, e-mail and direct marketing. The Digital Marketing Coordinator will also assist the Director of Marketing with creating planning and executing weekly promotions and working with CDI racetracks and other affiliate partners to help promote their products with TwinSpires.com.

Essential Functions – 
•    Website content production and updates: help the marketing team keep our websites current with new content, racing promotions, contests and product promotions. 
•    Promotions: Assist with creation, deployment, digital promotion, results and fulfillment for online promotions on TwinSpires.com. 
•    Affiliate Relationships: Assist the Director of Marketing with managing existing marketing partnerships with affiliate racetracks and with establishing new partnerships. 
•    Advertising/Trafficking: Assist the Director of Marketing with managing existing advertising partnerships and trafficking of campaigns. 
•    Assist the Director of Acquisition with ad management. 
•    Handle coordination of marketing tasks through Brightpod. 
•    Contests: Help manage contest series, which qualifies players for the NHC and Horse Player World Series, BCBC and KDBC. 
•    Data Analysis: Assist with analysis and reporting to determine effectiveness of new and existing promotions. 
•    E-mail: Assist with production & send of weekly e-newsletters and targeted e-mail campaigns. 
•    Social Media: promote the TwinSpires & Brisnet brands, promotions, and contests through social media: Twitter. Facebook. Youtube. Tumblr, Vine, Instagram. 
•    Ability to travel and assist with organizing company events. 
•    Other duties as assigned by Management. 

Education and/or Experience:  
•    Bachelor’s Degree Preferred, 2 years higher education or work experience substitute.
•    Must have worked in an online marketing environment
•    Strong communication, written skills, and interpersonal skills.
•    Comfortable with fast paced work environment.
•    Strong organizational abilities and a good attention to detail.
•    Ability to work independently and make well thought out decisions.
•    Weekends required.
•    Horse racing experience preferred.
•    Basic .html skills helpful.


Physical Demands:  The following physical and mental demands are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
a)    While performing the duties of this job, the employee is frequently required to sit, sometimes for prolonged periods while working at a desk, on the phone, and/or on the computer; type on a computer keyboard; use hands to finger, handle or feel; talk or hear; reach with hands or arms; walk or stand; and perform some repetitive motion activities.
b)    Specific vision abilities required by this job include close vision, color vision, color differentiation, peripheral vision, depth perception, and ability to adjust focus.
c)    This position requires the ability to work effectively as part of a team; and concentrate on a variety of details when faced with interruptions and changing work priorities.
d)    The mental demands are representative of those that must be met by an employee to successfully perform the essential functions, as described above, including but not limited to: demonstrated ability to anticipate and solve practical problems or resolve issues; reason, calculate figures and amounts; collect, interpret, and/or analyze complex data and information, and draw valid conclusions; interpret procedures and policies; and meet schedules in a dynamic and sometimes demanding work environment. 
e)    The noise level in this work environment is usually moderate. The work environment characteristics are representative of those an employee encounters while performing the essential functions of this job in a typical office environment.
f)    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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Technical Services: Technical Services
Mobile Software Engineer - TwinSpires.com (Louisville, KY)

Summary –

The Mobile Software Engineer will be responsible for designing, developing, packaging, and deploying technical solutions for iOS and Android based systems.

Responsibilities –

  • Provide technical guidance and expertise to design and develop smart-phone and tablet applications
  • Evaluate front-end toolkits and technologies to drive the front-end web based and native mobile application architecture direction
  • Design and participate in the development of the mobile apps, and back end business services interaction protocols (e.g. web services) for consumer-facing products dedicated to mobile (iOS, Android and others) users.
  • Provide technical leadership, mentoring and direction to the engineering and vendor teams
  • Set-up the frameworks for continuous quality and performance measurement and scale throughout the development cycle
  • Assist in UI design through full lifecycle of projects from conception through rollout working with various functional groups like Product Management, Operations, Quality Assurance, Customer Support, etc.
  • Work in an Agile development team, creating User Stories, Design and Architecture documents as needed.
  • Work closely with the Product teams to define the best user experience
  • Enforce and augment development standards across the business unit
  • Perform product evaluations and usability test from the engineering standpoint, communicate results and implications

Requirements –

  • Bachelor of Science in Computer Science/Systems, or equivalent experience and industry certifications
  • Minimum 4 years of experience designing, architecting, developing, and deploying modern mobile platforms including Hybrid iOS and Android web applications.
  • Skills required include AngularJS, JavaScript, jQuery, HTML5, CSS3
  • Highly effective oral and written communication; ability to explain complex designs and relationships
  • Authorized to work in the US on full-time basis
  • Experience with Cordova, Java, Spring and SQL nice to have

Position Type Salary Exempt

Travel – Not Expected at Present, but Subject to Change

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Technical Services: Technical Services
MySQL DBA - Twinspires.com (Louisville, KY)

Job Summary – The MySQL Database Administrator is a part of the TwinSpires operational team and works with other MySQL DBA’s as to ensure the uptime and reliability of the database environment for TwinSpires.com and related business units.  Responsibilities to include, but are not limited to assisting in the proper design and implementation of databases, queries, stored procedures and reporting as may be needed to accomplish company goals.  Monitor and maintain database performance on an ongoing basis.  Administer database server access and ensure the proper adherence to Corporate Security Policies.

Essential Functions

  • Build, manage and maintain MySQL 5.6 and 5.7 server environments
  • Design, define, optimize and develop databases as required
  • Manage and maintain user/group assignments within MySQL server
  • Collaborate with developers to design complex features, data structures and database code
  • Report on MySQL server performance and operations
  • Troubleshoot and repair problems
  • Effectively build and execute backup/restoration plans and strategies
  • Efficiently designs, debugs and manages stored MySQL procedures and functions
  • Debugs nested procedures and functions as well as anonymous code
  • Maintain and improve Master to Slave and Master - Master Replication
  • MySQL Query and Table optimization
  • Perform release related DBA Task to all environments
  • Comfortable with fast paced work environment.
  • Other duties as assigned by Management                                 

Education and/or Experience: 

  • Bachelor Degree in Information Science, Engineering, or other closely related discipline; or
  • Equivalent experience coupled with MySQL certifications
  • Experience working in Linux and Microsoft operating system environments
  • Minimum of 5+ years  in MySQL database management and design in an enterprise environment
  • Minimum of 5+ years in MySQL Replication /Clustering
  • Experience working in Multi Data Center MySQL Replication
  • Experience in Large 1 terabyte and above MySQL databases/tables

Licenses/Certificates:  N/A

Physical Demands:  The following physical and mental demands are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

a)    While performing the duties of this job, the employee is frequently required to sit, sometimes for prolonged periods while working at a desk, on the phone, and/or on the computer; type on a computer keyboard; use hands to finger, handle or feel; talk or hear; reach with hands or arms; walk or stand; and perform some repetitive motion activities.

b)    Specific vision abilities required by this job include close vision, color vision, color differentiation, peripheral vision, depth perception, and ability to adjust focus.

c)    This position requires the ability to work effectively as part of a team; and concentrate on a variety of details when faced with interruptions and changing work priorities.

d)    The mental demands are representative of those that must be met by an employee to successfully perform the essential functions, as described above, including but not limited to: demonstrated ability to anticipate and solve practical problems or resolve issues; reason, calculate figures and amounts; collect, interpret, and/or analyze complex data and information, and draw valid conclusions; interpret procedures and policies; and meet schedules in a dynamic and sometimes demanding work environment.

e)    The noise level in this work environment is usually moderate. The work environment characteristics are representative of those an employee encounters while performing the essential functions of this job in a typical office environment.

f)     The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

.

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Technical Services: Technical Services
MySQL Developer - Twinspires.com (Lexington, KY)

Job Summary – The MySQL Database Developer is a part of the TwinSpires Database team and works with the TwinSpires development teams to support SQL development.  Responsibilities to include, but are not limited to assisting in the proper design and implementation of databases, queries, stored procedures and reporting as may be needed to accomplish company goals.  Monitor and maintain database performance on an ongoing basis.  Work with development teams to understand database needs and implement into the environment. 

Essential Functions:

  • Work with development teams to understand database needs and implement into the environment
  • Collaborate with developers to design complex features, data structures and database code
  • Design, define, optimize and develop databases as required
  • Report on MySQL server performance and operations
  • Troubleshoot and repair problems
  • Efficiently designs, debugs and manages stored MySQL procedures and functions
  • Debugs nested procedures and functions as well as anonymous code
  • Perform release related DBA Task to all environments
  • Write and maintain ETL (extract-transform-load) scripts
  • Performance tuning proficiency, experience analyzing query planner output to inform indexing strategy 
  • Familiarity with replication modes, threads and constraints placed on development and released under various replication schemes
  • Comfortable with fast paced work environment.
  • Other duties as assigned by Management

Nice to have experience:

  • Experience with Sqitch as database change management tool
  • Exposure to AWS Aurora and AWS RDS MySQL platforms

Education and/or Experience: 

  • Bachelor Degree in Information Science, Engineering, or other closely related discipline; or
  • Equivalent experience coupled with MySQL certifications
  • Experience working in Linux and Microsoft operating system environments
  • Minimum of 5+ years  in MySQL database management and design in an enterprise environment

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Technical Services: Technical Services
Software Engineer (Front-end) - TwinSpires.com (Louisville, KY)

Summary –

The Software Engineer will work as a part of a larger team to design and develop custom front-end solutions that meet the needs of the business and those of our patrons.  This role will also participate as a member of a scrum team and will therefore be required to participate in mutually deliverable goals and will have to coordinate efforts that maximize the contributions of the group.

Responsibilities –

  • Write and support user-facing features that furthers the objectives of the organization
  • Provides documented solutions and manuals for developed solutions
  • Develop reusable, efficient code that lends itself to continual improvement and delivery
  • Collaborate with peers and team members to design and achieve an optimal design solution
  • Investigate new technologies, techniques, and industry developments.
  • Transfers knowledge and coaches engineering team through new practices
  • Improves operations by conducting systems analysis; recommending changes in policies and procedures
  • Document and troubleshoot bugs as is required to maintain a successful application platform; 24x7 operation
  • Determines operational feasibility by evaluating analysis, problem definition, requirements, solution development, and proposed solutions
  • Develops software solutions by studying information needs; conferring with users; studying systems flow, data usage, and work processes; investigating problem areas; following the software development lifecycle
  • Design and participate in the development of the mobile apps, and back end business services interaction protocols (e.g. web services) for consumer-facing products dedicated to mobile (iOS, Android and others) users

Requirements –

  • Bachelor of Science in Information Science/Systems, or equivalent experience and industry certifications
  • 5+ years of demonstrated career progression
  • Strong experience in development client-side scripting and JavaScript frameworks, including AngularJS
  • Recent experience serving as an Agile Scrum team member
  • Experience developing consumer facing applications
  • Expert in technologies: AngularJS, CSS, HTML, Git Repository
  • Experience with Cordova, Java, Spring and SQL nice to have

  • Authorized to work in the US on full-time basis

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Technical Services: Technical Services
Software Engineer (Java) - TwinSpires.com (Louisville, KY)

Summary –

The Software Engineer will work as a part of a larger team to design and develop custom Java software solutions that meet the needs of the business and those of our patrons.  This role will also participate as a member of a scrum team and will therefore be required to participate in mutually deliverable goals and will have to coordinate efforts that maximize the contributions of the group.

Responsibilities –

  • Write and support Java applications that furthers the objectives of the organization
  • Provides documented solutions and manuals for developed solutions
  • Develop reusable, efficient code that lends itself to continual improvement and delivery
  • Collaborate with peers and team members to design and achieve an optimal design solution
  • Document and troubleshoot bugs as is required to maintain a successful application platform; 24x7 operation
  • Investigate new technologies, techniques, and industry developments.
  • Transfers knowledge and coaches engineering team through new practices
  • Improves operations by conducting systems analysis; recommending changes in policies and procedures
  • Determines operational feasibility by evaluating analysis, problem definition, requirements, solution development, and proposed solutions
  • Develops software solutions by studying information needs; conferring with users; studying systems flow, data usage, and work processes; investigating problem areas; following the software development lifecycle

Requirements –

  • Bachelor of Science in Information Science/Systems, or equivalent experience and industry certifications
  • 5+ years of demonstrated career progression
  • Expert knowledge in Object Oriented Design Patterns and UML
  • Strong experience in development against relational database preferably using MySQL
  • Recent experience serving as an Agile Scrum team member
  • Experience developing consumer facing applications
  • Expert in technologies: Java, Java Spring, MySQL, Git Repository
  • Authorized to work in the US on full-time basis

Position Type – Salary Exempt

Travel – Not Expected at Present, but Subject to Change

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Sales & Marketing: Consumer Marketing/Brand Management
Vice President of Product - Twinspires (Louisville, KY)

Summary –


TwinSpires is looking for an experienced product leader to help define and build our product strategy and road map.  You and your team of Product Owners and Designers will work with stakeholders and engineering team to guide products from conception to launch.  This is a senior role that will interact with all levels of TwinSpires business, including engineering, marketing, business intelligence, operations, and finance.  The role will report to the President of TwinSpires.


Responsibilities –

  • Owns the definition, prioritization, and execution of our product strategy, vision, and roadmap
  • Evaluates data, customer behavior and feedback, financial analysis, and stakeholder input to prioritize product roadmap
  • Responsible for gathering and defining feature requirements and providing design and business requirements to development team
  • Completes post-launch analysis of key product deliveries
  • Communicates product strategy, roadmap, feature requirements, product rollout plan, and post-launch product analytics to various stakeholders
  • Manages Product Team of Product Owners, UI/UX Designers, and Analysts, including hiring, mentoring, developing, and retaining a high performing team

  Requirements –

  • 5+ years experience defining, driving, and executing product strategy in mobile/internet business
  • 5+ years experience building and managing team of Product Owners, Designers, and Analysts
  • 5+ years experience building and working in a data driven, user testing, and learning focused environment
  • 5+ years experience in mobile/internet retailing or consumer facing business
  • Solid understanding of agile/scrum methodologies
  • Strong leadership, communication, and interpersonal skills


Position Type – Salary Exempt


Travel – Not Expected at Present, but Subject to Change

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Apply for Future Notification Only: Future Notification
Future Notification Only - Churchill Downs Incorporated and its Entities (Various Locations, US)

By creating a profile here, you are not considered an applicant for any job. Rather, you can be notified of positions within Churchill Downs Incorporated (including Churchill Downs Incorporated, Churchill Downs Race Track, Calder Race Course, Arlington Park, Fair Grounds Race Course & Slots and Bloodstock Research). You will be notified as jobs are posted matching the notification buttons you selected on this application form.

If you wish to update your information, go to “My Account-TeamWork Online” at the top of this page, put in your email address and the password you used to create your profile.

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