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Current available jobs that best match twinspires:




Sales & Marketing: Client Relations/Customer Service
Customer Service Representative - Twinspires.com (Lexington, KY)

Job Summary

Answer customer inquiries coming from inbound calls, chats, or emails, as well as, perform outbound calls for various reasons.  Examples of these customer inquiries can include to set up new accounts, update account records, answer questions, handle complaints, troubleshoot problems, fund accounts, provide information, offer promotional items, or conduct pro-active calling for various business reasons.    Utilizes business applications and the appropriate technology to perform routine activities. Performs daily transactions and processes related work in support of daily operations. Provides internal customer service support that achieves quality and customer service goals.  Specializes in creating new customers, educating customers in TwinSpires.com product lines and encouraging new customers to deposit funds and wager.

Job Essential Functions

  • Handles routine aspects of the operation with moderate supervision
  • Performs daily transactions and processes related work
  • Performs data entry, maintains and updates customer account records
  • Can quickly grasp concepts and begin to learn deliverables of the position
  • Completes tasks within defined time frames and at appropriate quality and customer service levels
  • Understands essential functions and how individual performance affects company performance
  • Provides internal/external customer service support that achieves customer service goals and objectives
  • Reacts to problems and provides basic solutions based on prescribed guidelines or procedures
  • Directs issues or concerns to the right person or group for resolution 
  • Answer inbound calls from customers to answer inquiries, handle complaints, troubleshoot problems and facilitate transactions
  • Conduct outbound dialing for various business reasons.
  • Assist with account openings and encourage initial deposits
  • Educate customers on product lines
  • Daily balancing and reconciliation of financial transactions
  • Identify, document and escalate priority issues
  • Able to maintain customer confidentiality
  • Strong communication, written skills, and interpersonal skills
  • Comfortable with fast paced schedule driven development
  • Computer literate, experience with Microsoft Office is preferred
  • Ability to work in a fast paced environment and be able to multitask
  • Flexibility with your schedule to meet the needs of the business
  • Other duties as assigned by Management to include but not limited to assisting players with entering wagering instructions into computer application, taking reservation, and providing racing, schedule or past performance information

Education and / or Experience

High school diploma or equivalent.  Proficient in data entry/keyboard skills and relevant computer applications.  Previous customer service, sales or horse racing industry experience a plus.

Licenses / Certifications

Must be able to obtain a New York Racing License

Physical Demands

The following physical and mental demands are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

a)      While performing the duties of this job, the employee is frequently required to sit, sometimes for prolonged periods while working at a desk, on the phone, and/or on the computer; type on a computer keyboard; use hands to finger, handle or feel; talk or hear; reach with hands or arms; walk or stand; and perform some repetitive motion activities.

b)      Specific vision abilities required by this job include close vision, color vision, color differentiation, peripheral vision, depth perception, and ability to adjust focus.

c)      This position requires the ability to work effectively as part of a team; and concentrate on a variety of details when faced with interruptions and changing work priorities.

d)     The mental demands are representative of those that must be met by an employee to successfully perform the essential functions, as described above, including but not limited to: demonstrated ability to anticipate and solve practical problems or resolve issues; reason, calculate figures and amounts; collect, interpret, and/or analyze complex data and information, and draw valid conclusions; interpret procedures and policies; and meet schedules in a dynamic and sometimes demanding work environment.

e)      The noise level in this work environment is usually moderate. The work environment characteristics are representative of those an employee encounters while performing the essential functions of this job in a typical office environment.

f)       The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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Technical Services: Technical Services
MySQL DBA - Twinspires.com (Louisville, KY)

Job Summary – The MySQL Database Administrator is a part of the TwinSpires operational team and works with other MySQL DBA’s as to ensure the uptime and reliability of the database environment for TwinSpires.com and related business units.  Responsibilities to include, but are not limited to assisting in the proper design and implementation of databases, queries, stored procedures and reporting as may be needed to accomplish company goals.  Monitor and maintain database performance on an ongoing basis.  Administer database server access and ensure the proper adherence to Corporate Security Policies.

Essential Functions

  • Build, manage and maintain MySQL 5.6 and 5.7 server environments
  • Design, define, optimize and develop databases as required
  • Manage and maintain user/group assignments within MySQL server
  • Collaborate with developers to design complex features, data structures and database code
  • Report on MySQL server performance and operations
  • Troubleshoot and repair problems
  • Effectively build and execute backup/restoration plans and strategies
  • Efficiently designs, debugs and manages stored MySQL procedures and functions
  • Debugs nested procedures and functions as well as anonymous code
  • Maintain and improve Master to Slave and Master - Master Replication
  • MySQL Query and Table optimization
  • Perform release related DBA Task to all environments
  • Comfortable with fast paced work environment.
  • Other duties as assigned by Management                                 

Education and/or Experience: 

  • Bachelor Degree in Information Science, Engineering, or other closely related discipline; or
  • Equivalent experience coupled with MySQL certifications
  • Experience working in Linux and Microsoft operating system environments
  • Minimum of 5+ years  in MySQL database management and design in an enterprise environment
  • Minimum of 5+ years in MySQL Replication /Clustering
  • Experience working in Multi Data Center MySQL Replication
  • Experience in Large 1 terabyte and above MySQL databases/tables

Licenses/Certificates:  N/A

Physical Demands:  The following physical and mental demands are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

a)    While performing the duties of this job, the employee is frequently required to sit, sometimes for prolonged periods while working at a desk, on the phone, and/or on the computer; type on a computer keyboard; use hands to finger, handle or feel; talk or hear; reach with hands or arms; walk or stand; and perform some repetitive motion activities.

b)    Specific vision abilities required by this job include close vision, color vision, color differentiation, peripheral vision, depth perception, and ability to adjust focus.

c)    This position requires the ability to work effectively as part of a team; and concentrate on a variety of details when faced with interruptions and changing work priorities.

d)    The mental demands are representative of those that must be met by an employee to successfully perform the essential functions, as described above, including but not limited to: demonstrated ability to anticipate and solve practical problems or resolve issues; reason, calculate figures and amounts; collect, interpret, and/or analyze complex data and information, and draw valid conclusions; interpret procedures and policies; and meet schedules in a dynamic and sometimes demanding work environment.

e)    The noise level in this work environment is usually moderate. The work environment characteristics are representative of those an employee encounters while performing the essential functions of this job in a typical office environment.

f)     The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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Technical Services: Technical Services Management
Product Owner - TwinSpires.com (Louisville, KY)

Job Summary – The Product Owner is a member of an Agile Scrum team who works with stakeholders to define and prioritize the product backlog.  The Product Owner provides a holistic view of the product(s) and is key in determining the product lifecycle, including working with the Product Management team and key stakeholders to develop the product roadmap, define features and write and prioritize user stories.

Essential Functions

  • Understand user/ customer needs and internal stakeholder priorities to define business and product objectives
  • Support Product Manager in creation, management, and prioritization of the product roadmap, attendant features and backlog in order to drive Release Planning for their delivery team
  • Write customer-centric documentation (user stories/features/requirements) for the product backlog
  • Drive development of Iteration objectives and prioritize Iteration and defect backlog
  • Provide day-to-day tactical objectives and quick, just-in-time decisions to answer development questions and defect triage
  • Work with QA to provide with logical, meaningful, and testable acceptance criteria.
  • Prepare for product/release launches with appropriate communication to stakeholders and customer-facing teams such as customer service, marketing and product support, etc.
  • Work closely with technical leads, engineering teams and architecture stakeholders for technical issues, architectural considerations and engineering assessment of product goals.
  • Communicate progress, recommendations and obstacles to the larger team.
  • Ability to translate and articulate business needs into software requirements/User Stories
  • Excellent communication skills and understanding of software development process
  • Ability to multi-task and work in a dynamic and flexible environment
  • Comfortable with fast paced work environment.
  • Other duties as assigned by Management                              

Supervisory Responsibilities:   N/A

Education and/or Experience: 

  • BS/BA degree required
  • Excellent product delivery skills with at least 3-5 years as an Agile product manager/product owner
  • Agile process experience in organizing and guiding teams to succeed
  • Knowledge of user experience design and/or demonstrated influence on improved UX
  • Experience with SAFe (www.scaledagileframework.com)
  • Experience with mobile/online B2C applications/ eCommerce/ heavy transactional applications

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Technical Services: Technical Services
QA Automation Engineer - TwinSpires.com (Louisville, KY)

Summary-

The QA Automation Engineer will work as a part of a QA team to design and develop test automation scripts and run application testing through the software development lifecycle.  This role will participate as a member of a scrum team and will therefore be required to participate in mutually deliverable goals and will have to coordinate efforts that maximize the contributions of the group.

Responsibilities –

  • Enjoy software testing, problem solving, and quality assurance work
  • Strong problem solving and analytical skills
  • Develop and debug tests using Selenium
  • Experience with Continuous Integration and Continuous Delivery concepts
  • Review, collaborate and recommend on automation processes and frameworks
  • Report test results and create bug reports as needed
  • Stay informed on customer and industry trends regularly integrating into on-going testing
  • Understand and drive SQA methodologies and practices throughout QA and Development

Requirements –

  • 3+ years in software quality assurance
  • Experience writing automation scripts in Selenium
  • Experience with mobile testing is a plus
  • Experience with Windows and Linux
  • Strong communication, written skills, and interpersonal skills (required to establish and maintain inter-departmental relationships)
  • Recent experience serving as an Agile Scrum team member
  • Comfortable with fast paced schedule driven development
  • Strong software engineering and development life cycle knowledge
  • Expert in technologies: Selenium, Ready! API, Java, XML, Git
  • BS/MS EE/CS or technical degree or relevant experience
  • Authorized to work in the US on full-time basis
  • Position Type – Salary Exempt
  • Travel – Not Expected at Present, but Subject to Change

Physical and Mental Requirements

The following physical and mental demands are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

a)      While performing the duties of this job, the employee is frequently required to sit, sometimes for prolonged periods while working at a desk, on the phone, and/or on the computer; type on a computer keyboard; use hands to finger, handle or feel; talk or hear; reach with hands or arms; walk or stand; and perform some repetitive motion activities.

b)      Specific vision abilities required by this job include close vision, color vision, color differentiation, peripheral vision, depth perception, and ability to adjust focus.

c)       This position requires the ability to work effectively as part of a team; and concentrate on a variety of details when faced with interruptions and changing work priorities.

d)      The mental demands are representative of those that must be met by an employee to successfully perform the essential functions, as described above, including but not limited to: demonstrated ability to anticipate and solve practical problems or resolve issues; reason, calculate figures and amounts; collect, interpret, and/or analyze complex data and information, and draw valid conclusions; interpret procedures and policies; and meet schedules in a dynamic and sometimes demanding work environment.

e)      The noise level in this work environment is usually moderate. The work environment characteristics are representative of those an employee encounters while performing the essential functions of this job in a typical office environment.

f)       The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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Technical Services: Technical Services Management
Scrum Master - TwinSpires.com (Louisvlle, KY)

Summary –

The Scrum Master will be responsible for facilitating a Scrum team to deliver of software for the business.  The Scrum Master will help guide and coach the team and the organization in the practices of Agile.  They will act as facilitator and process steward. 

Responsibilities –

  • A Team-based servant leader who leads by example
  • Strongly supporting the Product Owner and Development Team in their progress to the goal of the iteration and release
  • Guiding and Coaching the Scrum Team and organization on how to use Agile/Scrum practices and SAFe (Scaled Agile Framework) principles and practices
  • Guiding and Coaching both the Scrum Team and the Development team on how to get the most out of self-organization
  • Facilitates all team meetings, including daily stand-up, Iteration planning, Team Demo, Retros and more
  • Removing impediments so the team can remain focused on achieving objectives.
  • Facilitating discussion, decision making, and conflict resolution
  • Assisting with internal and external communication, improving transparency, and radiating information
  • Supporting and educating the Product Owner, especially with respect to refining(aka grooming) and managing the product backlog
  • Coordinate with other Scrum teams, DevOps, Release, POs and Leadership teams
  • Enjoy coaching and mentoring a team to maximize progress and potential
  • Motivated and driven, and have the ability to influence and drive teams to success using Agile/Scrum/Lean practices

Requirements –

  • Bachelor of Science in Information Science/Systems, or equivalent experience and industry certifications
  • First level Scrum Master certification (PSM I, CSM )
  • Excellent communication, interpersonal, organizational, facilitation, presentation and team building skills
  • In-depth knowledge of SAFe (Scaled Agile Framework) three plus years’ experience as a Scrum Master
  • Experience with Rally or other Agile Management tools

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Technical Services: Technical Services
Software Engineer (Front-end) - TwinSpires.com (Louisville, KY)

Summary –

The Software Engineer will work as a part of a larger team to design and develop custom front-end solutions that meet the needs of the business and those of our patrons.  This role will also participate as a member of a scrum team and will therefore be required to participate in mutually deliverable goals and will have to coordinate efforts that maximize the contributions of the group.

Responsibilities –

  • Write and support user-facing features that furthers the objectives of the organization
  • Provides documented solutions and manuals for developed solutions
  • Develop reusable, efficient code that lends itself to continual improvement and delivery
  • Collaborate with peers and team members to design and achieve an optimal design solution
  • Investigate new technologies, techniques, and industry developments.
  • Transfers knowledge and coaches engineering team through new practices
  • Improves operations by conducting systems analysis; recommending changes in policies and procedures
  • Document and troubleshoot bugs as is required to maintain a successful application platform; 24x7 operation
  • Determines operational feasibility by evaluating analysis, problem definition, requirements, solution development, and proposed solutions
  • Develops software solutions by studying information needs; conferring with users; studying systems flow, data usage, and work processes; investigating problem areas; following the software development lifecycle
  • Design and participate in the development of the mobile apps, and back end business services interaction protocols (e.g. web services) for consumer-facing products dedicated to mobile (iOS, Android and others) users

Requirements –

  • Bachelor of Science in Information Science/Systems, or equivalent experience and industry certifications
  • 5+ years of demonstrated career progression
  • Strong experience in development client-side scripting and JavaScript frameworks, including AngularJS
  • Recent experience serving as an Agile Scrum team member
  • Experience developing consumer facing applications
  • Expert in technologies: AngularJS, CSS, HTML, Git Repository
  • Experience with Cordova, Java, Spring and SQL nice to have

  • Authorized to work in the US on full-time basis

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Technical Services: Technical Services
Software Engineer (Java) - TwinSpires.com (Louisville, KY)

Summary –

The Software Engineer will work as a part of a larger team to design and develop custom Java software solutions that meet the needs of the business and those of our patrons.  This role will also participate as a member of a scrum team and will therefore be required to participate in mutually deliverable goals and will have to coordinate efforts that maximize the contributions of the group.

Responsibilities –

  • Write and support Java applications that furthers the objectives of the organization
  • Provides documented solutions and manuals for developed solutions
  • Develop reusable, efficient code that lends itself to continual improvement and delivery
  • Collaborate with peers and team members to design and achieve an optimal design solution
  • Document and troubleshoot bugs as is required to maintain a successful application platform; 24x7 operation
  • Investigate new technologies, techniques, and industry developments.
  • Transfers knowledge and coaches engineering team through new practices
  • Improves operations by conducting systems analysis; recommending changes in policies and procedures
  • Determines operational feasibility by evaluating analysis, problem definition, requirements, solution development, and proposed solutions
  • Develops software solutions by studying information needs; conferring with users; studying systems flow, data usage, and work processes; investigating problem areas; following the software development lifecycle

Requirements –

  • Bachelor of Science in Information Science/Systems, or equivalent experience and industry certifications
  • 5+ years of demonstrated career progression
  • Expert knowledge in Object Oriented Design Patterns and UML
  • Strong experience in development against relational database preferably using MySQL
  • Recent experience serving as an Agile Scrum team member
  • Experience developing consumer facing applications
  • Expert in technologies: Java, Java Spring, MySQL, Git Repository
  • Authorized to work in the US on full-time basis

Position Type – Salary Exempt

Travel – Not Expected at Present, but Subject to Change

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Sales & Marketing: Consumer Marketing/Brand Management
Vice President of Product - Twinspires (Louisville, KY)

Summary –


TwinSpires is looking for an experienced product leader to help define and build our product strategy and road map.  You and your team of Product Owners and Designers will work with stakeholders and engineering team to guide products from conception to launch.  This is a senior role that will interact with all levels of TwinSpires business, including engineering, marketing, business intelligence, operations, and finance.  The role will report to the President of TwinSpires.


Responsibilities –

  • Owns the definition, prioritization, and execution of our product strategy, vision, and roadmap
  • Evaluates data, customer behavior and feedback, financial analysis, and stakeholder input to prioritize product roadmap
  • Responsible for gathering and defining feature requirements and providing design and business requirements to development team
  • Completes post-launch analysis of key product deliveries
  • Communicates product strategy, roadmap, feature requirements, product rollout plan, and post-launch product analytics to various stakeholders
  • Manages Product Team of Product Owners, UI/UX Designers, and Analysts, including hiring, mentoring, developing, and retaining a high performing team

  Requirements –

  • 5+ years experience defining, driving, and executing product strategy in mobile/internet business
  • 5+ years experience building and managing team of Product Owners, Designers, and Analysts
  • 5+ years experience building and working in a data driven, user testing, and learning focused environment
  • 5+ years experience in mobile/internet retailing or consumer facing business
  • Solid understanding of agile/scrum methodologies
  • Strong leadership, communication, and interpersonal skills


Position Type – Salary Exempt


Travel – Not Expected at Present, but Subject to Change

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Apply for Future Notification Only: Future Notification
Future Notification Only - Churchill Downs Incorporated and its Entities (Various Locations, US)

By creating a profile here, you are not considered an applicant for any job. Rather, you can be notified of positions within Churchill Downs Incorporated (including Churchill Downs Incorporated, Churchill Downs Race Track, Calder Race Course, Arlington Park, Fair Grounds Race Course & Slots and Bloodstock Research). You will be notified as jobs are posted matching the notification buttons you selected on this application form.

If you wish to update your information, go to “My Account-TeamWork Online” at the top of this page, put in your email address and the password you used to create your profile.

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