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Current available jobs that best match twinspires:




Sales & Marketing: Client Relations/Customer Service
Customer Service Representative - Twinspires.com (Lexington, KY)

Summary of Responsibilities
Answer customer inquiries coming from inbound calls, chats, or emails, as well as, perform outbound calls for various reasons.  Examples of these customer inquiries can include to set up new accounts, update account records, answer questions, handle complaints, troubleshoot problems, fund accounts, provide information, offer promotional items, or conduct pro-active calling for various business reasons.    Utilizes business applications and the appropriate technology to perform routine activities. Performs daily transactions and processes related work in support of daily operations. Provides internal customer service support that achieves quality and customer service goals.  Specializes in creating new customers, educating customers in TwinSpires.com product lines and encouraging new customers to deposit funds and wager.
Essential Functions, Duties, and Responsibilities

  • Handles routine aspects of the operation with moderate supervision
  • Performs daily transactions and processes related work
  • Performs data entry, maintains and updates customer account records
  • Can quickly grasp concepts and begin to learn deliverables of the position
  • Completes tasks within defined time frames and at appropriate quality and customer service levels
  • Understands essential functions and how individual performance affects company performance
  • Provides internal/external customer service support that achieves customer service goals and objectives
  • Reacts to problems and provides basic solutions based on prescribed guidelines or procedures
  • Directs issues or concerns to the right person or group for resolution 
  • Answer inbound calls from customers to answer inquiries, handle complaints, troubleshoot problems and facilitate transactions
  • Conduct outbound dialing for various business reasons.
  • Assist with account openings and encourage initial deposits
  • Educate customers on product lines
  • Daily balancing and reconciliation of financial transactions
  • Identify, document and escalate priority issues
  • Other duties as assigned by Management to include but not limited to assisting players with entering wagering instructions into computer application, taking reservation, and providing racing, schedule or past performance information

Key Qualifications
• Able to maintain customer confidentiality
• Strong communication, written skills, and interpersonal skills
• Comfortable with fast paced schedule driven development
• Computer literate, experience with Microsoft Office is preferred
• Ability to work in a fast paced environment and be able to multitask
• Flexibility with your schedule to meet the needs of the business
Education
High school diploma or equivalent. Proficient in data entry/keyboard skills and relevant computer applications. Previous customer service, sales or horse racing industry experience a plus.

Supervisory Responsibilities
None.

Physical and Mental Requirements
The following physical and mental demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
a) While performing the duties of this job, the employee is frequently required to sit, sometimes for prolonged periods while working at a desk, on the phone, and/or on the computer; type on a computer keyboard; use hands to finger, handle or feel; talk or hear; reach with hands or arms; walk or stand; and perform some repetitive motion activities.
b) Specific vision abilities required by this job include close vision, color vision, color differentiation, peripheral vision, depth perception, and ability to adjust focus.
c) This position requires the ability to work effectively as part of a team; and concentrate on a variety of details when faced with interruptions and changing work priorities.
d) The mental demands are representative of those that must be met by an employee to successfully perform the essential functions, as described above, including but not limited to: demonstrated ability to anticipate and solve practical problems or resolve issues; reason, calculate figures and amounts; collect, interpret, and/or analyze complex data and information, and draw valid conclusions; interpret procedures and policies; and meet schedules in a dynamic and sometimes demanding work environment.
e) The noise level in this work environment is usually moderate. The work environment characteristics are representative of those an employee encounters while performing the essential functions of this job in a typical office environment.
f) The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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Sales & Marketing: Marketing
Marketing Coordinator - Twinspires (Louisville, KY)

This Louisville, KY based position is looking for a dynamic marketing team member with a varied skill set. This position blends live event promotions with online campaigns for TwinSpires.com — the Official Betting Partner of the Kentucky Derby.

Reporting jointly to CRM Director, & CRM Senior Director this position will be an integral role in our live horse racing event promotions, and online initiatives. 

Requirements:

- 2-3 years marketing experience

- Excellent written and communication skills

- Self-starter

- Live event production experience

- Knowledge of horse racing, wagering, and experience with the Kentucky Derby is an asset 

- Knowledge of HTML, CSS, & JavaScript preferred

Duties:

- Work with Marketing Team to produce live event initiatives around Churchill Downs and the Kentucky Derby

- Contribute to a variety of digital marketing campaigns including: Social Media, Paid Advertising, CRM, Email   Communication

- Work with vendors and contract workers during event production

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Technical Services: Technical Services
Product Owner - Contractor - Twinspires.com (Mountain View, CA)

Agile Product Owner, Churchill Downs Interactive

Churchill Downs Interactive is looking for an experienced Product Owner who can lead an Agile Scrum team, work comfortably with stakeholders to help define and prioritize the product backlog, and join the Product Management team to plan and define features for our consumer-facing web sites and applications.

The Product Owner has a holistic view of our products, plans both the product release and product delivery to customers, and works closely with stakeholders and the scrum team to define and prioritize detailed user stories and features.

The Product Owner must ensure the products effectively address user needs while also maintaining technical integrity and quality. 

Key Responsibilities: 

  • Understand user/ customer needs and internal stakeholder priorities to define business and product objectives
  • Support Product Manager in creation, management, and prioritization of the product roadmap, attendant features and backlog in order to drive Release Planning for their delivery team
  • Write customer-centric documentation (user stories/features/requirements) for the product backlog
  • Drive development of Iteration objectives and prioritize Iteration and defect backlog
  • Provide day-to-day tactical objectives and quick, just-in-time decisions to answer development questions and defect triage
  • Manage the Iteration and partner  with the Scrum Master on cross-project tasks and dependencies
  • Drive acceptance testing and guide QA with logical, meaningful, and testable acceptance criteria.
  • Prepare for product/release launches with appropriate communication to stakeholders and customer-facing teams such as customer service, marketing and product support, etc.
  • Work closely with technical leads, engineering teams and architecture stakeholders for technical issues, architectural considerations and engineering assessment of product goals.
  • Communicate progress, recommendations and obstacles to Product Management and stakeholders.

Required Skills: 

  • Excellent product delivery skills with at least 3-5 years as a product manager/Agile product owner
  • Ability to translate and articulate business needs into software requirements/User Stories
  • Excellent communication skills and understanding of software development process
  • Agile process experience in organizing and guiding teams to succeed
  • Ability to multi-task and work in a dynamic and flexible environment
  • BS/BA degree required

Desired Skills: 

  • Knowledge of mobile application and mobile website development
  • Knowledge of user experience design and/or demonstrated influence on improved UX
  • Experience with SAFe (www.scaledagileframework.com)
  • Experience with  online gaming/ online B2C applications/ eCommerce/ heavy transactional applications 

**Please note that this contract can be up to 1 year

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Apply for Future Notification Only: Future Notification
Future Notification Only - Churchill Downs Incorporated and its Entities (Various Locations, US)

By creating a profile here, you are not considered an applicant for any job. Rather, you can be notified of positions within Churchill Downs Incorporated (including Churchill Downs Incorporated, Churchill Downs Race Track, Calder Race Course, Arlington Park, Fair Grounds Race Course & Slots and Bloodstock Research). You will be notified as jobs are posted matching the notification buttons you selected on this application form.

If you wish to update your information, go to "edit your information" at the top of this page, put in your email address and the password you used to create your profile.

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