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Sales & Marketing: Client Relations/Customer Service
Player's Club Representative - Calder Casino & Race Course (Miami Gardens, FL)

The Player's Club Representative provides customer service to Guests and assist with player accounts, promotions, player parties and welcome all patrons and assure all guests have a favorable gaming experience.

SPECIFIC DUTIES AND RESPONSIBILITIES

  • Extensive customer service with all Guests, including developing relationships with TSC members to determine their needs and communicate their input.
  • Establish new accounts for players, maintenance of database files and redemption of direct mail offers.
  • Issue promotional amenities while maintaining accurate records and inventory controls.
  • Assists in execution of special promotional events, players parties, drawings and duties as deemed necessary.
  • Proactively offers additional information/services to guest.
  • Communicate Player's Club benefits, property amenities, food outlet options, hours of operation and retail offers.
  • Follows procedures pertaining to the proper coordination of all activities relating to the Twin Spires Club, with special emphasis on guest service.
  • Maintaining a professional working relationship among all guest and personnel.
  • Oral and written communication skills.
  • Willingness to assume responsibility relative to Twin Spires.

 EDUCATION, TRAINING AND EXPERIENCE

  • One to two years of related customer service experience and/or training

Churchill Downs Incorporated is an Equal Opportunity Employer. M/F/D/V EOE

 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you currently work for Calder Casino & Race Course or Churchill Downs Incorporated? Yes or No

2. Do you have 1 to 2 years of customer service experience? Yes or No

3. Are you willing to submit to extensive reference and background checks? Yes or No

4. Are you older than 21 years? Yes or No

5. We are open 365 days a year, will that be a problem for you? Yes or No

6. Are you available to work nights, weekends, and holidays? Yes or No

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Apply for Future Notification Only: Future Notification
Future Notification Only - Churchill Downs Incorporated and its Entities (Various Locations, US)

By creating a profile here, you are not considered an applicant for any job. Rather, you can be notified of positions within Churchill Downs Incorporated (including Churchill Downs Incorporated, Churchill Downs Race Track, Calder Race Course, Arlington Park, Fair Grounds Race Course & Slots and Bloodstock Research). You will be notified as jobs are posted matching the notification buttons you selected on this application form.


 


If you wish to update your information, go to "edit your information" at the top of this page, put in your email address and the password you used to create your profile.

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