Careers



Current available jobs in Track/Slot Operations:


» Public Safety Officer - Arlington International Racecourse (Arlington Heights, IL)
» Service Supervisor - Green Oaks OTB - Arlington International Racecourse - Green Oaks OTB (Green Oaks, IL)
» Off Track Betting Facility Manager - - Arlington International Racecourse - Green Oaks OTB (Green Oaks, IL)
» Cook II (Part-Time) - Calder Casino (Miami Gardens, FL)
» Slot Attendant (Part-Time) - Calder Casino (Miami Gardens, FL)
» Cook II PM Shift - Calder Casino (Miami Gardens, FL)
» Slot Dispatcher - Calder Casino & Race Course (Miami Gardens, FL)
» Cage Cashier (Part Time) - Calder Casino & Race Course (Miami Gardens, FL)
» Slot Shift Manager - Calder Casino & Race Course (Miami Gardens, FL)
» Surveillance Officer - Casino at Ocean Downs (Berlin, MD)
» Security Officer - Casino at Ocean Downs (Berlin, MD)
» Suite Concierge (Seasonal) - Churchill Downs Racetrack (Louisville, KY)
» Stakes Room Concierge (Seasonal) - Churchill Downs Racetrack (Louisville, KY)
» Seasonal Ticket Sales Attendant - Churchill Downs Racetrack (Louisville, KY)
» Cashier-Video Poker - Fair Grounds (Westwego, LA)
» Police Detail - Fair Grounds (Westwego, LA)
» Cashier-Video Poker - Fair Grounds Race Course & Slots (New Orleans, LA)
» Surveillance Agent - Fair Grounds Race Course & Slots (New Orleans, LA)
» Security Officer - Fair Grounds Race Course & Slots (New Orleans, LA)
» Cage Cashier - Fair Grounds Race Course & Slots (New Orleans, LA)
» Slot Attendant - Fair Grounds Race Course & Slots (New Orleans, LA)
» Service Clerk - Fair Grounds Race Course & Slots (Metairie, LA)
» Guest Services Rep - Fair Grounds Race Course & Slots (New Orleans, LA)
» Concession Server - Fair Grounds Race Course & Slots (New Orleans, LA)
» Housekeeping Attendant - Fair Grounds Race Course & Slots (New Orleans, LA)
» Bus Staff - Fair Grounds Race Course & Slots (New Orleans, LA)
» Restaurant Host/Hostess - Fair Grounds Race Course & Slots (New Orleans, LA)
» Bartender - Fair Grounds Race Course & Slots (New Orleans, LA)
» Food Server - Fair Grounds Race Course & Slots (New Orleans, LA)
» Police Detail - Fair Grounds Race Course & Slots (Covington, LA)
» Police Detail - Fair Grounds Race Course & Slots (Gretna, LA)
» Police Detail - Fair Grounds Race Course & Slots (Houma, LA)
» Police Detail - Fair Grounds Race Course & Slots (Kenner, LA)
» Police Detail - Fair Grounds Race Course & Slots (La Place, LA)
» Police Detail - Fair Grounds Race Course & Slots (Metairie, LA)
» Police Detail - Fair Grounds Race Course & Slots (Thibodaux, LA)
» Police Detail - Fair Grounds Race Course & Slots (New Orleans, LA)
» Police Detail - Fair Grounds Race Course & Slots (Luling, LA)
» Police Detail - Fair Grounds Race Course & Slots (Chalmette, LA)
» Cook - Fair Grounds Race Course & Slots (New Orleans, LA)
» Off Track Betting Assistant Manager - Fair Grounds Race Course and Slots (Gretna, LA)
» Slot Technician - Fair Grounds Race course and Slots (New Orleans, LA)
» Usher - Fair Grounds Race Course and Slots (New Orleans, LA)
» Dish washer - Fair Grounds Race Course and Slots (New Orleans, LA)
» Food and Beverage Shift Supervisor - Food and Beverage (Oxford, ME)
» Cage Cashier - Harlow's Casino Resort & Hotel (Greenville, MS)
» Gift Shop Cashier - Harlow's Casino Resort & Hotel (Greenville, MS)
» Valet-Parking Attendant - Harlow's Casino Resort & Hotel (Greenville, MS)
» Sous Chef - Harlow's Casino Resort & Spa (Greenville, MS)
» Food and Beverage Resturant Supervisor - Harlows Casino Resort and Hotel (Greenville, ms)
» Kitchen Steward - Oxford Casino (Oxford, ME)
» Express Attendant - Oxford Casino (Oxford, ME)
» Oxford Grill Host Person - Oxford Casino (Oxford, ME)
» Cage Cashier - Grave Shift - Oxford Casino (Oxford, ME)
» Cage Cashier - Swing Shift - Oxford Casino (Oxford, ME)
» Cage Cashier - Riverwalk Casino (Vicksburg, MS)
» EVS/ Housekeeping Supervisor - Riverwalk Casino (Vicksburg, MS)
» Dealer - Riverwalk Casino (Vicksburg, MS)
» Counter Server - Riverwalk Casino (Vicksburg, MS)
» Housekeeping Attendant - Riverwalk Casino (Vicksburg, MS)
» Executive Sous Chef - Riverwalk Casino (Vicksburg, MS)


Track/Slot Operations: Security
Public Safety Officer - Arlington International Racecourse (Arlington Heights, IL)

This position is responsible for the protection, safeguarding, and security of assets, personnel, customers and all visitors.

Job Description:

Our public safety officers are here to promote safety and security to Arlington International Raceourse guests, employees, and the facility. We are willing to provide on the job training to individuals with a can-do attitude.

Vigilance, dedication, and reliability are a must!

Primary Duties and Responsibilities:

  • Continuously patrol buildings and grounds, docks or work sites. Racecourse property to include, but not limited to, Grandstand, Trackside, Backstretch, and Parking Areas.
  • Examines doors, windows, and gates to determine that they are in proper working order and secure.
  • Warns violators of rule infractions, such as loitering, smoking or carrying forbidden articles and apprehends or expels persons engaging in suspicious or criminal acts.
  • Inspects equipment and machinery to ascertain if tampering has occurred.
  • Watches for and reports irregularities such as fire hazards, leaking water pipes and security doors left unlocked.
  • Observes departing personnel to guard against theft of company property.
  • Sounds alarm or calls police or fire department by telephone in case of fire or presence of unauthorized persons. Permits authorized persons to enter property.
  • Registers at watch stations to record time of inspection trips.
  • Records and reports data such as property damage, unusual occurrences and malfunctioning of machinery or equipment, for use of supervisory staff.
  • Maintains Crowd control in and around the property. Directs the public to designated parking areas.
  • Review and understands the departments standard operating procedures
  • Diligent in managing and executing standard operating procedures.
  • Cash escort duties.
  • Work as security team member in assisting as additional requests arise.

Personal Qualifications:

  • Ability to read and comprehend simple instructions, short correspondence and memos.
  • Ability to write simple correspondence.
  • Ability to effectively present information in one on one and small group situations to customers, clients, and other employees of the organization.
  • Bilingual (Spanish) a plus.
  • Ability to apply commonsense understanding to carry out detailed but uninvolved written or oral instructions.
  • Ability to deal with problems involving a few concrete variables in standardized situations.

Education, Training and Experience:

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand and walk. The employee is occasionally required to talk or hear.

Specific vision abilities required by this job include close vision and distance vision.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee occasionally works in outside weather conditions.

The noise level in the work environment is usually moderate.

Equal Opportunity Employer

Catch a glimps of what it is like to be part of the Arlington International Team:

https://www.youtube.com/watch?v=nUYgGf0scFY&feature=youtu.be

Note: When you apply for this job online, you will be required to answer the following questions:

1. Are you able to start work immediately? (Yes or No)
2. Are you able to work nights, weekends and holidays? (Yes or No)


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Track/Slot Operations: Facility/Venue Management
Service Supervisor - Green Oaks OTB - Arlington International Racecourse - Green Oaks OTB (Green Oaks, IL)

Position Objective:

This position is responsible for providing customer services under the direction of the OTB Manager.  The position requires the ability to work independently, exercising judgment and initiative in a variety of operational areas, including but not limited to pari-mutuel wagering sales.

                       

Primary Duties and Responsibilities:

  • Adhere to programs and procedures to enhance the OTB operations in wagering sales

  • Has a good understanding of mutuels, can efficiently generate mutuel tickets for customers and understands the types of wagers. Ability to train customers in operating of self-service machines

  • Ability to protect and reconcile money room and balance funds

  • Provides assistance to Manager as requested including preparation of reports

  • At the direction of or in the absence of the Manager, uses discretion in handling minor customer service and operational issues

  • Responsible for operating and maintaining office equipment; arranges for repairs when necessary

  • Implements administrative polices and procedures in compliance with federal, state and local laws, rules and regulations including personnel issues

  • Prepares and coordinates accident reports and workers compensation reports

  • Assembles racing programs and sells programs to customers

  • Excellent communication skills are a must

  • Perform other related duties as assigned

Supervisory Responsibilities:

In the absence of a manager, may be asked to supervise other employees for short durations of time.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear.  The employee frequently is required to stand, walk and reach with hands and arms.  The employee is occasionally required to stoop, kneel, crouch, or crawl.  The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

The noise level in this work environment is usually moderate.

Equal Opportunity Employer

Note: When you apply for this job online, you will be required to answer the following questions:

1. Are you familiar with OTB operations and/or Mutuel operations? (Yes, No)
2. Do you have customer service experience? (Yes, No)
3. Are you able to work week-ends, night-shifts and holidays? (Yes, No)
4. When are you available to start?


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Track/Slot Operations: Facility/Venue Management
Off Track Betting Facility Manager - - Arlington International Racecourse - Green Oaks OTB (Green Oaks, IL)

Job Summary:

Responsible for managing the wagering operation of a License Agreement Partner-Owned facility in Green Oaks, Illinois.

You will be responsible for the development and growth of employees, sales and profits in the specific areas of food services and pari-mutuels.

The job includes management of the entire physical facility in accordance with established company standards, policies and procedures. The incumbent optimizes profits by controlling cost of goods, labor costs and general and overhead expenses.

Essential Functions:

  • Directly manages and schedules Service Supervisor staff, while performing similar duties to enhance and maintain an overall customer-focused business

  • Responsible for cash handling and accountability of all wagering and business related receipts and funds

  • In a working management position, responsible for, but not limited to; television operations, wagering operations and education, program production and sales, customer education, and routine wagering terminal service

  • Communicates, maintaining positive and productive working relationship with the business/property owner

  • Operational planning and implementation of plan to include: budgeting for profit planning, sales forecasting, cost standards to maximize profitability.  Compares performance with operating plan and standards and reports and interprets the results for the General Manager and Director

  • Responsible for guiding, directing and ensuring customer service and satisfaction.  Successfully resolves and verifies resolution of customer complaints

  • Recruits, hires, coaches, trains and motivates hourly employees; works with Human Resources and General Manager; assures that policies and procedures are followed

  • Responsible for ensuring compliance with all federal, state, local and regulatory agency laws and guidelines related to the wagering business.  Maintains positive and cooperative relationships within the community and local leaders to ensure local public support

  • Perform other related duties, as assigned

Supervisory Responsibilities:

Manages Service Supervisors (includes: scheduling and approving time for payroll purposes)

Education and/or Experience: 

  • Past working record must show increasing responsibilities including at least one year of supervisory experience.

  • Also must have experience in customer service as well as money handling. 

  • Basic office computer skills are required.

Personal Qualifications:

Success in this role requires:

  • Excellent communications, training and team building skills

  • Knowledge of bookkeeping principles

  • Understanding or basic knowledge of pari-mutuels or horseracing

  • Ability to effectively interact with customers, staff and management

  • Good reasoning skills; ability to handle problems and respond to common inquiries or complaints from customers.

  • A sense of urgency and willingness to get the job done; a self-starter with the ability to accomplish tasks within reasonable time frames.

Physical Demands: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; talk; and hear.  The employee must frequently lift and/or move up to 20 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Equal Opportunity Employer M/F/D/V

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have have experience working as a supervisor and/or manager? If so, please list years of experience and number of direct reports.
2. Are you familiar with horse racing and/or wagering operations? (Yes, No)
3. Are you able to work a varied schedule? Including week-ends, holidays, night shifts, etc?
4. What is your salary requirement?


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Track/Slot Operations: Chef/Cook
Cook II (Part-Time) - Calder Casino (Miami Gardens, FL)

The Cook II is responsible for safely preparing food items, following menu specifications and standard recipes, for service to guest in all outlets.

SPECIFIC DUTIES AND RESPONSIBILITIES

  • Ability to operate kitchen equipment including slicer, steamer, deep fryer, ovens, broiler, grill, mixer, kettle, and griddles.
  • Requires reading and math skill for recipes and measurements.
  • Ability to read, write, speak and understand basic English in order to read receipts and communicate with other team members.
  • Actively participates with staff to cook, prepare, dish-up and assemble all outlets food.
  • Adheres to control procedure for food costs and quality.
  • To encourage and abide by all health codes and hand washing guidelines.
  • Prepares all food items according to standard recipes and menu to ensure consistency of product to the guest.
  • Be able to create compound sauces and derivatives of the mother sauces including the knowledge of Beurre Blancs.
  • Prepare written food requisition for supplies and food items for production in the work station.
  • Other duties as assigned.

 STANDARDS OF PERFORMANCE

  • Abilities demonstrated in handling the banquets and food outlet effectiveness.
  • Be in constant communication with the Sous Chef.
  • Maintaining interpersonal working relationship among all personnel.
  • Oral and written communication skills.
  • Ability to perform all duties at a higher level of accuracy and speed
  • Willingness to assume overall responsibility relative to the performance of the outlets, work flexible hours and handle high pressure deadlines.

EDUCATION, TRAINING AND EXPERIENCE

  • Two-year minimum experience as a Cook.
  • Ability to work the line in different locations ie saute, broiler, appetizer, panty, pasta, grill etc.
  • Must be able to complete any classes or certifications required.

 
 Churchill Downs Incorporated is an Equal Opportunity Employer. M/F/D/V EOE
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Are you at least 21 years old? Yes or No
2. Do you have experience with Saute, Broiler, Appetizer, Pantry, Pasta and Grill? Yes or No
3. Are you willing to submit to extensive reference and background checks? Yes or No
4. Are you willing to work a part time schedule including weekends, evenings and holidays? Yes or No
5. Are you able to work night and overnight shifts? Yes or No
6. Do you have a minimum of 2 years as a Cook? Yes or No


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Track/Slot Operations: Slot Operations
Slot Attendant (Part-Time) - Calder Casino (Miami Gardens, FL)

Safeguard Slot assets.

 SPECIFIC DUTIES AND RESPONSIBILITIES

·          Monitor Slot activities in assigned area for slot cheating or unusual activities.

·          Provide change to customers.

·          Account for change bank funds.

·          Witness and verify Slot jackpots and fills.

·          Make minor repairs.

·          Approve and verify jackpot payouts and fills.

·          Perform jackpot payouts and fills.

·          Perform related duties as assigned.

·          Conduct self always in a manner that reflects credit on property and encourages others to do the same.

·          Other duties as assigned.

STANDARDS OF PERFORMANCE

·          Maintain interpersonal working relationships among personnel and the public.

·          Oral and written communication skills

·          Willingness to assume overall responsibility relative to the performance of the position.

EDUCATION, TRAINING, AND EXPERIENCE

·          One year of customer service experience in a gaming industry is preferred.

Churchill Downs Incorporated is and Equal Opportunity Employer. M/F/D/V EOE

Note: When you apply for this job online, you will be required to answer the following questions:

1. Are you at least 21 years old? Yes or No
2. Do you have at least one year of customer service experience in the Gaming Industry? Yes or No
3. Do you have strong oral and written communication skills? Yes or No
4. Are you willing to submit to reference and background checks? Yes or No
5. Are you willing to work a part time schedule including weekends, evenings and holidays? Yes or No


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Track/Slot Operations: Chef/Cook
Cook II PM Shift - Calder Casino (Miami Gardens, FL)

The Cook II is responsible for safely preparing food items, following menu specifications and standard recipes, for service to guest in all outlets.

SPECIFIC DUTIES AND RESPONSIBILITIES

  • Ability to operate kitchen equipment including slicer, steamer, deep fryer, ovens, broiler, grill, mixer, kettle, and griddles.
  • Requires reading and math skill for recipes and measurements.
  • Ability to read, write, speak and understand basic English in order to read receipts and communicate with other team members.
  • Actively participates with staff to cook, prepare, dish-up and assemble all outlets food.
  • Adheres to control procedure for food costs and quality.
  • To encourage and abide by all health codes and hand washing guidelines.
  • Prepares all food items according to standard recipes and menu to ensure consistency of product to the guest.
  • Be able to create compound sauces and derivatives of the mother sauces including the knowledge of Beurre Blancs.
  • Prepare written food requisition for supplies and food items for production in the work station.
  • Other duties as assigned.

 STANDARDS OF PERFORMANCE

  • Abilities demonstrated in handling the banquets and food outlet effectiveness.
  • Be in constant communication with the Sous Chef.
  • Maintaining interpersonal working relationship among all personnel.
  • Oral and written communication skills.
  • Ability to perform all duties at a higher level of accuracy and speed
  • Willingness to assume overall responsibility relative to the performance of the outlets, work flexible hours and handle high pressure deadlines.

EDUCATION, TRAINING AND EXPERIENCE

  • Two-year minimum experience as a Cook.
  • Ability to work the line in different locations ie saute, broiler, appetizer, panty, pasta, grill etc.
  • Must be able to complete any classes or certifications required.

 
 Churchill Downs Incorporated is an Equal Opportunity Employer. M/F/D/V EOE
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Are you at least 21 years old? Yes or No
2. Do you have experience with Saute, Broiler, Appetizer, Pantry, Pasta and Grill? Yes or No
3. Do you have a minimum of 2 years as a Cook? Yes or No
4. Are you willing to work a flexible schedule including weekends, evenings and holidays? Yes or No
5. Are you willing to submit to extensive reference and background checks? Yes or No
6. Are you able to work late and overnight shifts? Yes or No


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Track/Slot Operations: Slot Operations
Slot Dispatcher - Calder Casino & Race Course (Miami Gardens, FL)

Ensure slot service efficiencies.

 SPECIFIC DUTIES AND RESPONSIBILITIES

  • Monitor Slot floor activities from dispatch.

  • Provide priority guest service for VIP cardholders.

  • Recognize and respond to service breakdowns.

  • Set up system with correct Team member’s information and make changes as needed.

  • Utilize roadmaps, break schedules, and schedules to place Attendants in assigned zones.

  • Efficiently dispatch calls in a timely manner.

  • Maintain pace and momentum for all calls. 

  • Communicate with Supervisors for targets that fall below standard.

  • Keep dispatch office organized, clean, and supplies stocked.

  • Monitor breaks and call off the floor, communicate discrepancies to a Supervisor.

  • Conduct self always in a manner that reflects credit on property and encourages others to do the same.

  • Perform Slot Attendant related duties as assigned.

    STANDARDS OF PERFORMANCE

  • Maintain interpersonal working relationships among personnel and the public.

  • Oral and written communication skills

  • Willingness to assume overall responsibility relative to the performance of the position.

    EDUCATION, TRAINING, AND EXPERIENCE

  • Preferred one year of customer service experience in a gaming industry.

  • Ability to speak clearly and be understood over the radio.

  • Ability to make quick decisions related to status of the floor.

  • Ability to maintain and upbeat and positive attitude at all times.

  • Basic computer skills required

  • English/ Spanish languages a plus

Churchill Downs Incorporated is and Equal Opportunity Employer. M/F/D/V EOE

Note: When you apply for this job online, you will be required to answer the following questions:

1. Are you at least 21 years old? Yes or No
2. Are you currently employed by Calder Casino? Yes or No
3. Do you have at least one year of customer service experience in the Gaming Industry? Yes or No
4. Are you willing to submit to reference and background checks? Yes or No
5. Are you willing to work a flexible schedule including weekends, evenings and holidays? Yes or No
6. Do you have strong oral and written communication skills? Yes or No


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Track/Slot Operations: Cashier
Cage Cashier (Part Time) - Calder Casino & Race Course (Miami Gardens, FL)

The Cage Cashier is responsible for the redemption of Slots/Mutuels tickets/vouchers, redemption of chips, performing Check Cashing/Cash Advance transactions for guests and assuring that guest have a favorable gaming experience

SPECIFIC DUTIES AND RESPONSIBILITIES

  • Responsible for cashing customers out, giving correct change, and answering customer questions in a courteous and professional manner.

  • Responsible for accurately counting and recording assigned funds and making exchanges of funds throughout the shift.  Assuring that guests have a favorable gaming experience.

  • Keeping cash drawer balanced and impressed.  Making exchanges with vault.

  • Verifying and documenting personal identification information for check and cash advance transactions.

  • Completing CTRs, W2Gs, and MTLs.

  • Responsible for customer relations.  Ensure safety and security of employees and customers.

  • Fill-in as a Main Banker when necessary (refer to Main Banker’s Job Compendium)

  • Other duties as assigned                

                                                                                                                                                                                                                                                                                                                                                           

    STANDARDS OF PERFORMANCE

  • Maintaining a professional working relationship among all personnel.

  • Oral and written communication skills.

    EDUCATION, TRAINING, AND EXPERIENCE

  • A high school diploma or GED equivalent. 

  • Six months cashiering or banking experience is preferred.  

Churchill Downs Incorporated is and Equal Opportunity Employer. M/F/D/V EOE

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have at least 6 months experience handling money? Yes or No
2. Are you willing to submit to extensive reference and background checks? Yes or No
3. Are you over the age of 21? Yes or No
4. Are you willing to work a flexible schedule including weekends, evenings and holidays? Yes or No
5. Are you interested in working a Part Time job? Yes or No
6. Do you have Casino or Gaming related experience? Yes or No


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Track/Slot Operations: Casino Slots Manager
Slot Shift Manager - Calder Casino & Race Course (Miami Gardens, FL)

The Slot Shift Manager is responsible for assisting with the successful daily operations of the Slot Department.

SPECIFIC DUTIES AND RESPONSIBILITIES

  • Responsible for guest service, relations, and disputes.

  • Ensure the safety and security of team members and guests.  Manage Processes and programs to effectively control and reduce loss time injuries.

  • Knowledgeable of Marketing Promotions and Casino events.

  • Monitor, direct, supervise, and observe slot action in the overall casino operations for adherence to company policies and various regulatory requirements.

  • Submit at the end of respective shifts all reports deemed necessary for the efficient operation of the department.

  • Assure that required facilities and equipment are available, clean, and functioning properly.

  • Establish and maintain effective channels of communication upward, downward, and laterally.

  • Approve and verify slot machine payouts and fills.

  • Perform jackpot payouts and fills.

  • May act as Managerial Representative on Premises.

  • May conduct fund exchanges for patrons during an emergency situation or as deemed necessary by management.

  • Maintain an updated knowledge of Gaming Laws/Regulations and internal controls applicable to areas of responsibility.

  • Safeguard casino assets

  • Review staffing levels to maintain budgeted level of employment.  Delegate authority and assign responsibilities.

  • Development of team members, interviews, hiring, and evaluations.

  • Review and manage department’s financial data.

  • Review slot activities and promotional status with Director of Slots

  • Meet with Departmental Directors and managers as necessary.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     

  • Other duties as assigned.

    STANDARDS OF PERFORMANCE

  • Management abilities demonstrated in managing the Slot shift properly.

  • Maintaining a professional working relationship among all personnel.

  • Adherence to state gaming regulations.

  • Oral and written communication skills.

  • Willingness to assume overall responsibility relative to the performance of the slot shift.

    EDUCATION, TRAINING, AND EXPERIENCE

  • Three to Five years experience within the slot department or gaming areas of a casino with a 4-year degree in related fields or equivalent work experience.

Churchill Downs Incorporated is and Equal Opportunity Employer. M/F/D/V EOE

Note: When you apply for this job online, you will be required to answer the following questions:

1. Are you at least 21 years of age? Yes or No
2. Are you willing to submit to extensive reference and background checks? Yes or No
3. Are you willing to work a flexible schedule including weekends, evenings and holidays? Yes or No
4. Do you have a 4 year degree in a related field or equivalent work experience? Yes or No
5. Do you have at least 3 years experience within the Slot department or gaming areas of a casino? Yes or No
6. Do you have experience in supervising a team? Yes or No
7. Do you have working knowledge of Gaming Laws and Regulations? Yes or No
8. Do you currently work for Calder Casino? Yes or No


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Track/Slot Operations: Security
Surveillance Officer - Casino at Ocean Downs (Berlin, MD)

Surveillance Officer - Surveillance, Compliance

Education:

High School Diploma or Equivalent Required. 

JOB RESPONSIBILITIES:

  • Responds to calls requesting the need for surveillance coverage.

  • Conducts surveillance through the CCTV system utilizing the necessary equipment to observe, report                                              and record procedural violations and unusual activities.

  • Communicates violations in a timely manner to appropriate supervisory personnel and follows up with accurate and detailed documentation.

  • Prepares additional reports as needed.

  • Conducts tape reviews as assigned.

  • Documents equipment malfunctions.

  • Responsible for compliance with State Lottery Regulations, Internal Controls and company Policies & Procedures.

  • Promotes outstanding customer relations.

  • Promotes honesty and trust amongst the team.

  • Performs all other duties as assigned.

JOB REQUIREMENTS:

  • Previous experience in casino surveillance preferred.

  • Vision must be correctable to 20/20.

  • Strong computer skills, proficient in Microsoft Office products.

  • Ability to read, write, speak, understand or communicate in English sufficiently to perform the necessary functions of this position.

  • Ability to consistently comprehend, retain and execute written, verbal and demonstrated directions, explanations and guidance.

  • Ability to work in a fast paced environment and effectively communicate with guests, co-workers and management.

  • Must be able to sit for long periods of time without difficulty.

  • Must be able to work a flexible schedule based on business needs which includes days, evenings, nights, weekends and holidays.

  • Must be able to obtain and keep a License issued by the Maryland State Lottery Agency required of all Gaming Establishment employees.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have a high school diploma or equivalent? Yes or No
2. Do you have previous experience in casino surveillance? Yes or No
3. Are you willing to work a flexible schedule including nights, weekends and holidays? Yes or No


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Track/Slot Operations: Security
Security Officer - Casino at Ocean Downs (Berlin, MD)

JOB RESPONSIBILITIES:

  • Maintain a constant vigilance to ensure the safety of guests, employees and property.

  • Responsible for maintaining a professional demeanor.

  • Enforce and adhere to State Lottery Regulations, Internal Controls and company Policies & Procedures.

  • Responsible for enforcing security procedures at all assigned posts.

  • Assists in the transfer of monies from one area to another.

  • Patrol grounds in security vehicle as assigned.

  • Promotes outstanding customer relations.

  • Promotes honesty and trust amongst the team.

  • Performs all other duties as assigned.

    JOB REQUIREMENTS:

  • Previous Security experience preferred.

  • Valid driver’s license required and must meet the requirements of company Motor Vehicle Record Policy.

  • Ability to read, write, speak, understand or communicate in English sufficiently to perform the necessary functions of this position.

  • Ability to consistently comprehend, retain and execute written, verbal and demonstrated directions, explanations and guidance.

  • Ability to work in a fast paced environment and effectively communicate with guests, co-workers and management.

  • Must be able to lift fifty (50) lbs. without difficulty, repeatedly.

  • Must be able to sit, walk or stand for extended periods of time without difficulty.

  • Must be able to work a flexible schedule based on business needs which includes days, evenings, nights, weekends and holidays.

  • Must be able to obtain and keep a License issued by the Maryland State Lottery Agency required of all Gaming Establishment employees.

EDUCATION:  Must have high school diploma or equivalent.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have a high school diploma or equivalent? Yes or No
2. Do you have previous security experience? Yes or No
3. Are you willing to work a flexible schedule including nights, weekends and holidays? Yes or No


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Track/Slot Operations: Event Guest Relations
Suite Concierge (Seasonal) - Churchill Downs Racetrack (Louisville, KY)

SUMMARY  

The Temporary Suite Concierge is responsible for executing day of contract fulfillment for temporary suites in the infield and the first turn of the racetrack.  The Concierge will work with internal and external guests to execute contractual obligations to the client. The Concierge will serve as the main point of contact for the client on day of event.  He/she will ensure that all suite particulars are set and in working order prior to guest’s arrival.  This would include making sure food and beverage orders are set on time, the catering menu has been fulfilled and replenishments are being taken care of in a timely manner.  This is a temporary position that will begin late-April 2017 and will continue through Derby day.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Duties include, but are not limited to:

  • Main point of contact for client on event day.

  • Assist client to make sure client is satisfied with all details regarding the suite and accommodate any additional requests they may have. Communicate immediate needs with the Command Center. 

  • Promoting and providing exceptional customer service within each Group Sales venue.
  • Addressing and resolving all guest complaints in a mutually beneficial manner.
  • Ensuring courteous, professional, sincere, and responsive communications with all customers – addressing each one by name when possible.
  • Performing light physical work required to set up events. Extensive walking and exposure to weather conditions required.
  • Perform other related duties as assigned.

SUPERVISORY RESPONSIBILITIES

None

QUALIFICATIONS

  • Excellent customer service skills.

  • Detail oriented.

  • Dynamic personality and ability to positively address challenging situations.

  • Positive attitude and energy.

  • Previous experience working in an entertainment, sports, or similar environment.

  • Excellent communication skills.

  • Ability to multi-task and develop strong professional relationships in all aspects of the position.

  • Applicants must be at least 21 years old.

EDUCATION AND/OR EXPERIENCE

1.     People oriented, able to multi-task, be organized, motivated and detail focused.

2.     Prior interaction with the public and/or working knowledge of the horse racing industry preferred.


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Track/Slot Operations: Event Guest Relations
Stakes Room Concierge (Seasonal) - Churchill Downs Racetrack (Louisville, KY)

SUMMARY  

Provides personal and uncompromising service to any and all private groups and guests. Ensures that every detail of the guest’s racing experience is attended to and assists in creating an atmosphere in which every guest will want to return.

**This is a temporary position that will begin mid-April 2017 and continue through the end of the Spring Meet.  

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Develops and maintains respectful relationships with Turf Club Members, TSC Gold Members, private groups and guests using warm and sincere greetings and farewells using guest’s names whenever possible.
  • Responsible for providing Levy and any other service providers with detailed and up-to-date “Profile” information on each event day. Participating in pre-shift huddles is mandatory.
  • Responsible for facilitating and managing customer reservations, as well as seating changes and pricing adjustments.
  • Performs functions in order to “open” the room prior to gates, which include turning on TVs, adjusting the track audio level, turning on lights, etc. This position will remain in room until the last guest has left the floor and will ensure all functions to “close” the room have been performed.
  • On Stakes Race Days – assist the Horsemen’s Relations Assistant with seating for owners and trainers as needed.
  • Develops and maintains relationships with outside vendors (i.e. restaurants, hotels, etc.)
  • Responsible for maintaining an open line of communication with guests and all service contractors involved in servicing the facility (i.e. Levy, Tote, Housekeeping, Ticketing, etc.)
  • Responsible for facilitating the execution of any “special service” offerings in the facility (i.e. orchestrate paddock tour offerings, photo ops., etc.)
  • Responsible for using consistent and proper telephone etiquette, answering the phone within 2 rings and with the standard greeting “Thank you for calling the Stakes Room, this is (name), how may I help you?” Using guest’s names whenever possible during the conversation is mandatory.
  • Responsible for escorting guests, when available, as opposed to directing guests to other areas of the  Stakes Room.
  • Responsible for the collecting of “Daily points of service” checklists each event day, from all departments, and compiling feedback information for the Director of Events.
  • Responsible for reporting maintenance problems and seeing that each is resolved in a timely manner.
  • Develops and maintains a high level of service standards in all Stakes Room-related operations to include, “above and beyond” service empowerment, service recovery programs, and complaint resolution.
  • Responsible for maintaining and participating in a customer satisfaction feedback system for the Stakes Room.
  • Responsible for achieving and maintaining exceptional service ratings in all room operations.
  • Maintains impressive and effective working relationships with internal operations departments to ensure that all activities in and around the facility have a positive impact on guests.
  • Responsible for maintaining a stock of necessary race day items, which include racing programs, pencils, coat storage and hangers, customer identification, wagering information, etc.
  • Responsible for behaving in an exemplary manner at all times; to project a professional bearing and not allow personal feelings or personal problems interfere with impressive guest service.      
  • Responsible for performing with empowerment, to own all problems that guests may have, taking every measure to ensure the problem is resolved with appropriate follow-up.

SUPERVISORY RESPONSIBILITIES

None

QUALIFICATIONS

  • Excellent customer service skills.
  • Very detail oriented.
  • Dynamic personality and ability to positively address challenging situations.
  • Positive attitude and energy.
  • Previous experience working in an entertainment, sports, or a similar environment.
  • Exceptional verbal and written skills.
  • Ability to create and communicate ideas / vision for various events.
  • Ability to multi-task and develop strong professional relationships in all aspects of the position.

EDUCATION AND/OR EXPERIENCE

  • High School Diploma required….College degree preferred.
  • Prior interaction with the public and/or working knowledge of the horse racing industry preferred.
  • Proficiency in Microsoft Word, Excel and other office related software.
  • Proficiency in Microsoft Office Visio, TicketMaster and Oracle a plus, but not required.

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Track/Slot Operations: Usher/Ticket Taker
Seasonal Ticket Sales Attendant - Churchill Downs Racetrack (Louisville, KY)

The Churchill Downs Racetrack Ticketing Department has an opening for a seasonal Ticket Sales Attendant. This position will report to the Box Office Manager and is responsible for assisting in the fulfillment of gate admissions and ticket selling needs.

Positions are available for:

  • Kentucky Derby and Oaks: May 5th and 6th
  • Derby Week: April 29th - May 6th 
  • 2017 Race Season: May/June, September, and November.

Job Duties would include:

  • Serve as a box office team member, assisting all walk up sales at the gates and box office window.

  • Serve as an admissions gate team member by assisting all patrons that enter the facility and reviewing the status of scanned tickets as necessary.

  • Assist in the fulfillment of ticket requests and will call by verifying the accuracy of ticket orders.

  • Accepts payments and makes change accurately.

  • Keep daily balance sheet of cash received and tickets sold; submit cash to Box Office Manager for audit.

  • Work to ensure customer's needs are fulfilled and ensure the customer receives outstanding service while assisting with general venue and event information.

  • This position will require some standing during shifts at gates.

  • Other duties as assigned.

 Expectations:

  • Adhere to CDI/CDRT Policies and Procedures.
  • Represent Churchill Downs in a professional manner inside and outside the organization.
  • Be respectful to colleagues and function in a team environment.

Education / Skills Required:

  • High School Diploma/GED required. 

  • Ticketmaster Archtics system knowledge is preferred.

  • Attention to detail and the ability to problem solve.

  • Excellent interpersonal and communication skills, as well as demonstrated professionalism and diplomacy.

  • Ability to exercise sound business judgment generating effective solutions quickly and/or raising issues to management as necessary.

  • Team player with an exceptional customer service attitude.

  • Strong PC skills.

  • Must be able to work flexible hours including some holidays, weekends, evenings, and race days.

  • This position requires completion of a background check.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Are you willing to work flexible hours including holidays, weekends, evenings, and race days?
2. Do you have Ticketmaster Archtics experience?
3. Are you interested in working during the Kentucky Oaks and Kentucky Derby?
4. Are you interested in working during Derby Week?
5. Are you interested in working the Race Season?
6. Have you or a relative worked at Churchill Downs Racetrack in the past?


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Track/Slot Operations: Cashier
Cashier-Video Poker - Fair Grounds (Westwego, LA)

A Video Poker Cashier provides quality service to each guest in a courteous and efficient manner while always displaying a pleasant enthusiastic attitude. A Video Poker Cashier is responsible for cashing all video poker tickets efficiently for the patrons. This position requires good communication skills, good personal grooming habits, and accurate money handling skills. This position is responsible for cleaning the poker area by emptying ashtrays, dusting machines, wiping down screens, and sweeping when carpet is soiled/dirty. During the course of the work day, the Video Poker Cashier may serve drinks to video poker guests. Qualified applicants must be at least 21 years of age, have the ability to stand for up to 8 hours in a shift and able to lift and/or move up to 10 - 25 pounds (with or without a reasonable accommodation).

Note: When you apply for this job online, you will be required to answer the following questions:

1. Were you referred to this company by a current employee?
2. Have you ever worked for this company or franchise-owned location before?
3. How many years experience do you have in the position for which you are interested?
4. How many employers have you worked for in the past 3 years?
5. Excluding vacation or approved time off, how many days have you missed in the past year?
6. Can you speak, read and write English?
7. Have you ever pled guilty and/or been convicted of a felony or gross misdemeanor, or are you presently under charge for violating any laws other than minor traffic violations? Prior convictions will not necessarily disqualify an applicant from consideration for employment.
8. Will you consent to pre-employment or random drug testing and background checks?
9. How professionally can you handle customer complaints?
10. Do you prefer to work in a structured environment?
11. Are you able to lift up to 25 lbs and stand on your feet for long periods of time that may exceed 10 hours?
12. When dealing with difficult guests, you should:
13. Several guests are waiting for service. Some are becoming angry. You and the other Team Members are not keeping up with the work. You can see more guests heading your way, what would you do?
14. When someone yells at me, I...
15. Are you at least 21 years of age?
16. If we were to contact your previous employers, would all of them be willing to hire you again?
17. We are open 365 days a year, will this be a problem for you?
18. Is it OK to borrow money out of the cash register as long as you plan to pay it back the same day?
19. I am willing to do tasks outside of my job description which may include other side duties.
20. I am willing to train and work in other positions in addition to the one I am hired for.
21. If you are being considered for a position, you may receive an assessment which must be completed within 24 hours. The assessment will be sent to the email address you indicated on your application. Are you willing to comply with completion of the assessment(s) within this time frame?


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Track/Slot Operations: Security
Police Detail - Fair Grounds (Westwego, LA)

The officer is responsible for the safety of the employees upon arrival to work. Make sure that the doors are secure until instructed by the MOD (Manager on Duty) to open it to the public. The officer will assist the MOD with all transfers dealing with money. The officer must be observant at all times and attentive to persons’ actions as they enter. The officer must be observant to patron’s behavior and insure that all rules are followed. The officer is responsible for escorts of patrons if requested, but be sure to report back to his designated post in a timely matter. At the end of an employee shift, the officer is to stand at the entry and observe until employees has departed in his/her vehicle. An Officer must be at least 21 years of age.

Note: When you apply for this job online, you will be required to answer the following questions:

1. How many years of experience do you have maintaining order, responding to emergencies, protecting people and property, and enforcing motor vehicle and criminal law?
2. If you are being considered for a position, you may receive an assessment which must be completed within 24 hours. The assessment will be sent to the email address you indicated on your application. Are you willing to comply with completion of the assessment(s) within this time frame?
3. Were you referred to this company by a current employee?


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Track/Slot Operations: Cashier
Cashier-Video Poker - Fair Grounds Race Course & Slots (New Orleans, LA)
A Video Poker Cashier provides quality service to each guest in a courteous and efficient manner while always displaying a pleasant enthusiastic attitude. A Video Poker Cashier is responsible for cashing all video poker tickets efficiently for the patrons. This position requires good communication skills, good personal grooming habits, and accurate money handling skills. This position is responsible for cleaning the poker area by emptying ashtrays, dusting machines, wiping down screens, and sweeping when carpet is soiled/dirty. During the course of the work day, the Video Poker Cashier may serve drinks to video poker guests. Qualified applicants must be at least 21 years of age, have the ability to stand for up to 8 hours in a shift and able to lift and/or move up to 10 - 25 pounds (with or without a reasonable accommodation).

Note: When you apply for this job online, you will be required to answer the following questions:

1. Were you referred to this company by a current employee?
2. Have you ever worked for this company or franchise-owned location before?
3. How many years experience do you have in the position for which you are interested?
4. How many employers have you worked for in the past 3 years?
5. Excluding vacation or approved time off, how many days have you missed in the past year?
6. Can you speak, read and write English?
7. Have you ever pled guilty and/or been convicted of a felony or gross misdemeanor, or are you presently under charge for violating any laws other than minor traffic violations? Prior convictions will not necessarily disqualify an applicant from consideration for employment.
8. Will you consent to pre-employment or random drug testing and background checks?
9. How professionally can you handle customer complaints?
10. Do you prefer to work in a structured environment?
11. Are you able to lift up to 25 lbs and stand on your feet for long periods of time that may exceed 10 hours?
12. When dealing with difficult guests, you should:
13. Several guests are waiting for service. Some are becoming angry. You and the other Team Members are not keeping up with the work. You can see more guests heading your way, what would you do?
14. When someone yells at me, I...
15. Are you 21 years of age ?
16. If we were to contact your previous employers, would all of them be willing to hire you again?
17. We are open 365 days a year, will this be a problem for you?
18. Is it OK to borrow money out of the cash register as long as you plan to pay it back the same day?
19. I am willing to do tasks outside of my job description which may include other side duties.
20. I am willing to train and work in other positions in addition to the one I am hired for.
21. If you are being considered for a position, you may receive an assessment which must be completed within 24 hours. The assessment will be sent to the email address you indicated on your application. Are you willing to comply with completion of the assessment(s) within this time frame?


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Track/Slot Operations: Security
Surveillance Agent - Fair Grounds Race Course & Slots (New Orleans, LA)
As a Surveillance Agent you are key in running our surveillance operation. Our Surveillance Agents are outgoing, friendly and possess aggressive hospitality. Duties of this position include but are not limited to: Monitoring electronic gaming device activities, cage, slots, non-gaming procedures, soft drop and count, reporting irregularities, performing related duties and special projects as assigned. Qualified applicants must be at least 21 years of age and able to lift 25 – 50 pounds (with or without a reasonable accommodation).

Note: When you apply for this job online, you will be required to answer the following questions:

1. Were you referred to this company by a current employee?
2. Have you ever worked for this company or franchise-owned location before?
3. How many years experience do you have in the position for which you are interested?
4. How many employers have you worked for in the past 3 years?
5. Excluding vacation or approved time off, how many days have you missed in the past year?
6. Can you speak, read and write English?
7. Do you have experience working in a fast-paced environment?
8. Have you ever pled guilty and/or been convicted of a felony or gross misdemeanor, or are you presently under charge for violating any laws other than minor traffic violations? Prior convictions will not necessarily disqualify an applicant from consideration for employment.
9. Will you consent to pre-employment or random drug testing and background checks?
10. Have you ever been terminated from a job or asked to resign?
11. On your current or last job, which best describes your work schedule?
12. When dealing with difficult guests, you should:
13. When working in a fast-paced environment, which of the following best describes you?
14. Are you at least 21 years of age?
15. If we were to contact your previous employers, would all of them be willing to hire you again?
16. We are open 365 days a year, will this be a problem for you?
17. I am willing to do tasks outside of my job description which may include other side duties.
18. If you are being considered for a position, you may receive an assessment which must be completed within 24 hours. The assessment will be sent to the email address you indicated on your application. Are you willing to comply with completion of the assessment(s) within this time frame?


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Track/Slot Operations: Security
Security Officer - Fair Grounds Race Course & Slots (New Orleans, LA)
Our Security Officers are friendly helpful and responsible for the protection, safeguarding and security of assets, personnel, customers and all visitors. Duties of this position include but are not limited to: maintaining security of entire slot facility during assigned shift, oversees guest and employee safety, prepares reports, serves as an escort for coins, cash and company personal as needed. Qualified applicants must be at least 21 years of age and able to lift 25 – 50 pounds (with or without a reasonable accommodation).

Note: When you apply for this job online, you will be required to answer the following questions:

1. Were you referred to this company by a current employee?
2. Have you ever worked for this company or franchise-owned location before?
3. How many years experience do you have in the position for which you are interested?
4. How many employers have you worked for in the past 3 years?
5. Excluding vacation or approved time off, how many days have you missed in the past year?
6. Can you speak, read and write English?
7. Do you have experience working in a fast-paced environment?
8. Have you ever pled guilty and/or been convicted of a felony or gross misdemeanor, or are you presently under charge for violating any laws other than minor traffic violations? Prior convictions will not necessarily disqualify an applicant from consideration for employment.
9. Will you consent to pre-employment or random drug testing and background checks?
10. Are you capable of handling customers in a polite and respectful manner?
11. Are you accustomed to standing on your feet for long periods of time?
12. Have you ever been terminated from a job or asked to resign?
13. On your current or last job, which best describes your work schedule?
14. When dealing with difficult guests, you should:
15. When working in a fast-paced environment, which of the following best describes you?
16. Are you at least 21 years of age?
17. If we were to contact your previous employers, would all of them be willing to hire you again?
18. We are open 365 days a year, will this be a problem for you?
19. I am willing to do tasks outside of my job description which may include other side duties.
20. If you are being considered for a position, you may receive an assessment which must be completed within 24 hours. The assessment will be sent to the email address you indicated on your application. Are you willing to comply with completion of the assessment(s) within this time frame?


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Track/Slot Operations: Cashier
Cage Cashier - Fair Grounds Race Course & Slots (New Orleans, LA)
Our Cage Cashiers are outgoing, friendly and possess aggressive hospitality. You will be responsible for providing our customers with courteous, quick and efficient service with a pleasant and enthusiastic attitude. Duties of this position include but are not limited to: safeguarding cage bank assets, servicing customers with exchanges of tickets for cash, cashing checks, verifying and providing funds for records, jackpot payouts and soft count funds. Qualified applicants must be at least 21 years of age and able to lift 25 – 50 pounds (with or without a reasonable accommodation).

Note: When you apply for this job online, you will be required to answer the following questions:

1. Were you referred to this company by a current employee?
2. Have you ever worked for this company or franchise-owned location before?
3. How many years experience do you have in the position for which you are interested?
4. How many employers have you worked for in the past 3 years?
5. Excluding vacation or approved time off, how many days have you missed in the past year?
6. Can you speak, read and write English?
7. Have you ever pled guilty and/or been convicted of a felony or gross misdemeanor, or are you presently under charge for violating any laws other than minor traffic violations? Prior convictions will not necessarily disqualify an applicant from consideration for employment.
8. Will you consent to pre-employment or random drug testing and background checks?
9. Are you accustomed to standing on your feet for long periods of time?
10. Have you ever been terminated from a job or asked to resign?
11. On your current or last job, which best describes your work schedule?
12. When dealing with difficult guests, you should:
13. Several guests are waiting for service. Some are becoming angry. You and the other Team Members are not keeping up with the work. You can see more guests heading your way, what would you do?
14. Are you at least 21 years of age?
15. If we were to contact your previous employers, would all of them be willing to hire you again?
16. We are open 365 days a year, will this be a problem for you?
17. Is it OK to borrow money out of the cash register as long as you plan to pay it back the same day?
18. How much experience do you have handling banking and cash deposits?
19. How much experience do you have handling cash and providing change?
20. If you are being considered for a position, you may receive an assessment which must be completed within 24 hours. The assessment will be sent to the email address you indicated on your application. Are you willing to comply with completion of the assessment(s) within this time frame?


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Track/Slot Operations: Casino Floor Staff
Slot Attendant - Fair Grounds Race Course & Slots (New Orleans, LA)
Our Slot Attendants are outgoing, friendly and possess aggressive hospitality. You will be responsible for providing our customers with courteous, quick and efficient service with a pleasant and enthusiastic attitude. Duties of this position include but are not limited to: safeguarding slot assets, monitoring slot activities, providing change, minor repairs on machines and performing related duties as assigned. Qualified applicants must be at least 21 years of age and able to lift 25 – 50 pounds (with or without a reasonable accommodation).

Note: When you apply for this job online, you will be required to answer the following questions:

1. Were you referred to this company by a current employee?
2. Have you ever worked for this company or franchise-owned location before?
3. How many years experience do you have in the position for which you are interested?
4. How many employers have you worked for in the past 3 years?
5. Excluding vacation or approved time off, how many days have you missed in the past year?
6. Can you speak, read and write English?
7. Do you have experience working in a fast-paced environment?
8. Have you ever pled guilty and/or been convicted of a felony or gross misdemeanor, or are you presently under charge for violating any laws other than minor traffic violations? Prior convictions will not necessarily disqualify an applicant from consideration for employment.
9. Will you consent to pre-employment or random drug testing and background checks?
10. Are you capable of handling customers in a polite and respectful manner?
11. Have you ever been terminated from a job or asked to resign?
12. On your current or last job, which best describes your work schedule?
13. When dealing with difficult guests, you should:
14. When working in a fast-paced environment, which of the following best describes you?
15. Are you at least 21 years of age?
16. If we were to contact your previous employers, would all of them be willing to hire you again?
17. We are open 365 days a year, will this be a problem for you?
18. I am willing to do tasks outside of my job description which may include other side duties.


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Track/Slot Operations: Event Guest Relations
Service Clerk - Fair Grounds Race Course & Slots (Metairie, LA)
A Service Clerk will prepare and cook meals for customers, sell admission forms, mix and serve alcoholic drinks, answer phones, accept payments, make change and keep a daily balance sheet. In this position you will be a source of information for racing activities, schedules and reservations as well as coming attractions. A Service Clerk will provides outstanding Customer Service at all times while conducting themselves in a manner consistent with the highest ethical and moral standards prevailing in the business community in which we operate. A Service Clerk must be at least 21 years of age.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Were you referred to this company by a current employee?
2. Have you ever worked for this company or franchise-owned location before?
3. How many years experience do you have in the position for which you are interested?
4. How many employers have you worked for in the past two years?
5. Excluding vacation or approved time off, how many days have you missed in the past year?
6. Can you speak, read and write English?
7. Have you ever pled guilty and/or been convicted of a felony or gross misdemeanor, or are you presently under charge for violating any laws other than minor traffic violations? Prior convictions will not necessarily disqualify an applicant from consideration for employment.
8. Will you consent to pre-employment or random drug testing and background checks?
9. How would you rank your ability to multi-task and follow directions?
10. Are you able to lift up to 25 lbs and stand on your feet for long periods of time that may exceed 10 hours?
11. When working in a fast-paced environment, which of the following best describes you?
12. When someone yells at me, I...
13. Are you willing to do all the tasks asked of you including washing pots and pans, cleaning rest rooms, mopping floors and similar tasks?
14. Are you at least 21 years of age?
15. If we were to contact your previous employers, would all of them be willing to hire you again?
16. We are open 365 days a year, will this be a problem for you?
17. Is it fair to be fired for giving food to friends once in a while?
18. How much experience do you have with front bar, service bar or both?
19. I am willing to train and work in other positions in addition to the one I am hired for.
20. If you are being considered for a position, you may receive an assessment which must be completed within 24 hours. The assessment will be sent to the email address you indicated on your application. Are you willing to comply with completion of the assessment(s) within this time frame?


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Track/Slot Operations: Event Guest Relations
Guest Services Rep - Fair Grounds Race Course & Slots (New Orleans, LA)
Our Guest Services Representatives have outstanding customer service skills while conducting themselves in a manner consistent with the highest ethical and moral standards prevailing in the business community in which we operate. They actively engage guests entering the facility, answering questions and providing general facility, racing and wagering information. Guest Services Representatives provide assistance with seating, directions to other locations within the racetrack, and answering phones. Additional attributes that are extremely important are excellent listening skills, professionalism and operating with a sense of urgency and ownership. In this position, you must be comfortable dealing with difficult situations involving both customers and employees.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Were you referred to this company by a current employee?
2. Have you ever worked for this company or franchise-owned location before?
3. How many years experience do you have in the position for which you are interested?
4. Can you speak, read and write English?
5. Do you have experience working in a fast-paced environment?
6. Do you enjoy working with and serving people?
7. Have you ever pled guilty and/or been convicted of a felony or gross misdemeanor, or are you presently under charge for violating any laws other than minor traffic violations? Prior convictions will not necessarily disqualify an applicant from consideration for employment.
8. Will you consent to pre-employment or random drug testing and background checks?
9. How many pounds are you able to lift without assistance?
10. Are you capable of handling customers in a polite and respectful manner?
11. How would you define your teamwork abilities?
12. Do you understand quality and have an eye for detail?
13. How would you rank your ability to multi-task and follow directions?
14. Are you accustomed to standing on your feet for long periods of time?
15. Have you ever been terminated from a job or asked to resign?
16. On your current or last job, which best describes your work schedule?
17. When dealing with difficult guests, you should:
18. Are you at least 21 years of age?
19. If we were to contact your previous employers, would all of them be willing to hire you again?
20. We are open 365 days a year, will this be a problem for you?
21. If you are being considered for a position, you may receive an assessment which must be completed within 24 hours. The assessment will be sent to the email address you indicated on your application. Are you willing to comply with completion of the assessment(s) within this time frame?


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Track/Slot Operations: Server/Concessions
Concession Server - Fair Grounds Race Course & Slots (New Orleans, LA)
Our Concession Servers are outgoing, friendly and possess aggressive hospitality. You will be responsible for providing our customers with courteous, quick and efficient service with a pleasant and enthusiastic attitude. Duties of this position will include but not be limited to: daily set-up, cashiering, menu preparation, hygiene of work area and composing inventory lists. Qualified applicants must be at least 21 years of age and able to lift 25 – 50 pounds (with or without a reasonable accommodation).

Note: When you apply for this job online, you will be required to answer the following questions:

1. Were you referred to this company by a current employee?
2. Have you ever worked for this company or franchise-owned location before?
3. How many years experience do you have in the position for which you are interested?
4. How many employers have you worked for in the past 3 years?
5. Excluding vacation or approved time off, how many days have you missed in the past year?
6. Can you speak, read and write English?
7. Have you ever pled guilty and/or been convicted of a felony or gross misdemeanor, or are you presently under charge for violating any laws other than minor traffic violations? Prior convictions will not necessarily disqualify an applicant from consideration for employment.
8. Will you consent to pre-employment or random drug testing and background checks?
9. How many pounds are you able to lift without assistance?
10. Are you capable of handling customers in a polite and respectful manner?
11. Are you accustomed to standing on your feet for long periods of time?
12. Have you ever been terminated from a job or asked to resign?
13. On your current or last job, which best describes your work schedule?
14. When dealing with difficult guests, you should:
15. Are you at least 21 years of age?
16. If we were to contact your previous employers, would all of them be willing to hire you again?
17. We are open 365 days a year, will this be a problem for you?
18. Is it fair to be fired for giving food to friends once in a while?
19. Is it OK to borrow money out of the cash register as long as you plan to pay it back the same day?
20. How much experience do you have handling cash and providing change?
21. If you are being considered for a position, you may receive an assessment which must be completed within 24 hours. The assessment will be sent to the email address you indicated on your application. Are you willing to comply with completion of the assessment(s) within this time frame?


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Track/Slot Operations: Custodial/Housekeeping
Housekeeping Attendant - Fair Grounds Race Course & Slots (New Orleans, LA)
Our Housekeeping Attendants are friendly, outgoing, and have excellent customer service skills. Duties of this position include, maintaining the floors, walls and ceilings of our facilities as well as maintaining the furnishings and keeping the facility neat and organized for our guests and staff. Housekeeping Attendants may operate floor cleaning or carpet cleaning equipment and perform other duties as assigned.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Were you referred to this company by a current employee?
2. Have you ever worked for this company or franchise-owned location before?
3. How many years experience do you have in the position for which you are interested?
4. Can you speak, read and write English?
5. Do you have experience working in a fast-paced environment?
6. Have you ever pled guilty and/or been convicted of a felony or gross misdemeanor, or are you presently under charge for violating any laws other than minor traffic violations? Prior convictions will not necessarily disqualify an applicant from consideration for employment.
7. Will you consent to pre-employment or random drug testing and background checks?
8. How many pounds are you able to lift without assistance?
9. Do you have any range of motion limitations that would prevent you from standing long periods, bending, stretching, pushing, pulling or continually using your fingers and wrists?
10. Are you capable of handling customers in a polite and respectful manner?
11. How would you define your teamwork abilities?
12. Do you understand quality and have an eye for detail?
13. How would you rank your ability to multi-task and follow directions?
14. Are you accustomed to standing on your feet for long periods of time?
15. Have you ever been terminated from a job or asked to resign?
16. On your current or last job, which best describes your work schedule?
17. When dealing with difficult guests, you should:
18. Are you at least 21 years of age?
19. If we were to contact your previous employers, would all of them be willing to hire you again?
20. We are open 365 days a year, will this be a problem for you?


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Track/Slot Operations: Server/Concessions
Bus Staff - Fair Grounds Race Course & Slots (New Orleans, LA)
Our Bus Staff personnel are accustomed to a fast-paced environment as they facilitate food service duties such as; bussing and cleaning tables and chairs, beverage service, assisting with table prep and set up along with other various cleaning duties.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Were you referred to this company by a current employee?
2. Have you ever worked for this company or franchise-owned location before?
3. How many years experience do you have in the position for which you are interested?
4. Can you speak, read and write English?
5. Do you have experience working in a fast-paced environment?
6. Do you enjoy working with and serving people?
7. Select the type of restaurant that best matches your background experience.
8. Have you ever pled guilty and/or been convicted of a felony or gross misdemeanor, or are you presently under charge for violating any laws other than minor traffic violations? Prior convictions will not necessarily disqualify an applicant from consideration for employment.
9. Will you consent to pre-employment or random drug testing and background checks?
10. How many pounds are you able to lift without assistance?
11. Do you have any range of motion limitations that would prevent you from standing long periods, bending, stretching, pushing, pulling or continually using your fingers and wrists?
12. Are you capable of handling customers in a polite and respectful manner?
13. Do you understand quality and have an eye for detail?
14. How would you rank your ability to multi-task and follow directions?
15. Are you accustomed to standing on your feet for long periods of time?
16. Have you ever been terminated from a job or asked to resign?
17. On your current or last job, which best describes your work schedule?
18. Are you at least 21 years of age?
19. If we were to contact your previous employers, would all of them be willing to hire you again?
20. We are open 365 days a year, will this be a problem for you?


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Track/Slot Operations: Server/Concessions
Restaurant Host/Hostess - Fair Grounds Race Course & Slots (New Orleans, LA)
A Restaurant Host/Hostess will greet and escort guests to their table providing menus while informing patrons of the establishment’s specialties and features. Additional duties consist of making sure the dining area is clean and properly setup. Applicant must be 18 years of age.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Were you referred to this company by a current employee?
2. Have you ever worked for this company or franchise-owned location before?
3. How many years experience do you have in the position for which you are interested?
4. How many employers have you worked for in the past 3 years?
5. Can you speak, read and write English?
6. Do you have experience working in a fast-paced environment?
7. Do you enjoy working with and serving people?
8. Have you ever pled guilty and/or been convicted of a felony or gross misdemeanor, or are you presently under charge for violating any laws other than minor traffic violations? Prior convictions will not necessarily disqualify an applicant from consideration for employment.
9. Will you consent to pre-employment or random drug testing and background checks?
10. Do you have any range of motion limitations that would prevent you from standing long periods, bending, stretching, pushing, pulling or continually using your fingers and wrists?
11. Are you capable of handling customers in a polite and respectful manner?
12. How would you define your teamwork abilities?
13. How would you rank your ability to multi-task and follow directions?
14. Are you accustomed to standing on your feet for long periods of time?
15. Have you ever been terminated from a job or asked to resign?
16. When dealing with difficult guests, you should:
17. If we were to contact your previous employers, would all of them be willing to hire you again?
18. We are open 365 days a year, will this be a problem for you?


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Track/Slot Operations: Server/Concessions
Bartender - Fair Grounds Race Course & Slots (New Orleans, LA)
Our Bartenders are outgoing, friendly and possess aggressive hospitality. You will be responsible for providing our customers with courteous, quick and efficient service with a pleasant and enthusiastic attitude. Duties of this position will include but not be limited to: mixing and serving alcoholic and nonalcoholic drinks to customers, taking drink orders from wait staff, collecting money for drinks served, cashiering and sanitizing glasses. Qualified applicants must be at least 21 years of age and able to lift 25 – 50 pounds (with or without a reasonable accommodation).

Note: When you apply for this job online, you will be required to answer the following questions:

1. Were you referred to this company by a current employee?
2. Have you ever worked for this company or franchise-owned location before?
3. How many years experience do you have in the position for which you are interested?
4. How many employers have you worked for in the past 3 years?
5. Excluding vacation or approved time off, how many days have you missed in the past year?
6. Can you speak, read and write English?
7. Have you ever pled guilty and/or been convicted of a felony or gross misdemeanor, or are you presently under charge for violating any laws other than minor traffic violations? Prior convictions will not necessarily disqualify an applicant from consideration for employment.
8. Will you consent to pre-employment or random drug testing and background checks?
9. When dealing with difficult guests, you should:
10. When working in a fast-paced environment, which of the following best describes you?
11. Several guests are waiting for service. Some are becoming angry. You and the other Team Members are not keeping up with the work. You can see more guests heading your way, what would you do?
12. Are you at least 21 years of age?
13. If we were to contact your previous employers, would all of them be willing to hire you again?
14. We are open 365 days a year, will this be a problem for you?
15. Is it fair to be fired for giving food to friends once in a while?
16. Is it OK to borrow money out of the cash register as long as you plan to pay it back the same day?
17. How much experience do you have handling cash and providing change?
18. I am willing to train and work in other positions in addition to the one I am hired for.


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Track/Slot Operations: Server/Concessions
Food Server - Fair Grounds Race Course & Slots (New Orleans, LA)
Our Food Servers have outstanding customer service skills while conducting themselves in a manner consistent with the highest ethical and moral standards prevailing in the business community in which we operate. They actively engage guests entering the facility and perform the following duties: set-up, assisting with the preparation of food, serving food and beverage and keeping service areas and equipment clean and orderly. Qualified applicants must be at least 21 years of age and able to lift 25 – 50 pounds (with or without a reasonable accommodation).

Note: When you apply for this job online, you will be required to answer the following questions:

1. Were you referred to this company by a current employee?
2. Have you ever worked for this company or franchise-owned location before?
3. How many years experience do you have in the position for which you are interested?
4. Can you speak, read and write English?
5. Do you have experience working in a fast-paced environment?
6. Do you enjoy working with and serving people?
7. Select the type of restaurant that best matches your background experience.
8. Have you ever pled guilty and/or been convicted of a felony or gross misdemeanor, or are you presently under charge for violating any laws other than minor traffic violations? Prior convictions will not necessarily disqualify an applicant from consideration for employment.
9. Will you consent to pre-employment or random drug testing and background checks?
10. Do you have any range of motion limitations that would prevent you from standing long periods, bending, stretching, pushing, pulling or continually using your fingers and wrists?
11. Are you capable of handling customers in a polite and respectful manner?
12. How would you define your teamwork abilities?
13. Do you understand quality and have an eye for detail?
14. How would you rank your ability to multi-task and follow directions?
15. Are you accustomed to standing on your feet for long periods of time?
16. Have you ever been terminated from a job or asked to resign?
17. When dealing with difficult guests, you should:
18. Are you at least 21 years of age?
19. If we were to contact your previous employers, would all of them be willing to hire you again?
20. We are open 365 days a year, will this be a problem for you?


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Track/Slot Operations: Security
Police Detail - Fair Grounds Race Course & Slots (Covington, LA)
The officer is responsible for the safety of the employees upon arrival to work. Make sure that the doors are secure until instructed by the MOD (Manager on Duty) to open it to the public. The officer will assist the MOD with all transfers dealing with money. The officer must be observant at all times and attentive to persons’ actions as they enter. The officer must be observant to patron’s behavior and insure that all rules are followed. The officer is responsible for escorts of patrons if requested, but be sure to report back to his designated post in a timely matter. At the end of an employee shift, the officer is to stand at the entry and observe until employees has departed in his/her vehicle. An Officer must be at least 21 years of age.

Note: When you apply for this job online, you will be required to answer the following questions:

1. How many years of experience do you have maintaining order, responding to emergencies, protecting people and property, and enforcing motor vehicle and criminal law?
2. If you are being considered for a position, you may receive an assessment which must be completed within 24 hours. The assessment will be sent to the email address you indicated on your application. Are you willing to comply with completion of the assessment(s) within this time frame?
3. Were you referred to this company by a current employee?


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Track/Slot Operations: Security
Police Detail - Fair Grounds Race Course & Slots (Gretna, LA)
The officer is responsible for the safety of the employees upon arrival to work. Make sure that the doors are secure until instructed by the MOD (Manager on Duty) to open it to the public. The officer will assist the MOD with all transfers dealing with money. The officer must be observant at all times and attentive to persons’ actions as they enter. The officer must be observant to patron’s behavior and insure that all rules are followed. The officer is responsible for escorts of patrons if requested, but be sure to report back to his designated post in a timely matter. At the end of an employee shift, the officer is to stand at the entry and observe until employees has departed in his/her vehicle. An Officer must be at least 21 years of age.

Note: When you apply for this job online, you will be required to answer the following questions:

1. How many years of experience do you have maintaining order, responding to emergencies, protecting people and property, and enforcing motor vehicle and criminal law?
2. If you are being considered for a position, you may receive an assessment which must be completed within 24 hours. The assessment will be sent to the email address you indicated on your application. Are you willing to comply with completion of the assessment(s) within this time frame?
3. Were you referred to this company by a current employee?


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Track/Slot Operations: Security
Police Detail - Fair Grounds Race Course & Slots (Houma, LA)
The officer is responsible for the safety of the employees upon arrival to work. Make sure that the doors are secure until instructed by the MOD (Manager on Duty) to open it to the public. The officer will assist the MOD with all transfers dealing with money. The officer must be observant at all times and attentive to persons’ actions as they enter. The officer must be observant to patron’s behavior and insure that all rules are followed. The officer is responsible for escorts of patrons if requested, but be sure to report back to his designated post in a timely matter. At the end of an employee shift, the officer is to stand at the entry and observe until employees has departed in his/her vehicle. An Officer must be at least 21 years of age.

Note: When you apply for this job online, you will be required to answer the following questions:

1. How many years of experience do you have maintaining order, responding to emergencies, protecting people and property, and enforcing motor vehicle and criminal law?
2. If you are being considered for a position, you may receive an assessment which must be completed within 24 hours. The assessment will be sent to the email address you indicated on your application. Are you willing to comply with completion of the assessment(s) within this time frame?
3. Were you referred to this company by a current employee?


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Track/Slot Operations: Security
Police Detail - Fair Grounds Race Course & Slots (Kenner, LA)
The officer is responsible for the safety of the employees upon arrival to work. Make sure that the doors are secure until instructed by the MOD (Manager on Duty) to open it to the public. The officer will assist the MOD with all transfers dealing with money. The officer must be observant at all times and attentive to persons’ actions as they enter. The officer must be observant to patron’s behavior and insure that all rules are followed. The officer is responsible for escorts of patrons if requested, but be sure to report back to his designated post in a timely matter. At the end of an employee shift, the officer is to stand at the entry and observe until employees has departed in his/her vehicle. An Officer must be at least 21 years of age.

Note: When you apply for this job online, you will be required to answer the following questions:

1. How many years of experience do you have maintaining order, responding to emergencies, protecting people and property, and enforcing motor vehicle and criminal law?
2. If you are being considered for a position, you may receive an assessment which must be completed within 24 hours. The assessment will be sent to the email address you indicated on your application. Are you willing to comply with completion of the assessment(s) within this time frame?
3. Were you referred to this company by a current employee?


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Track/Slot Operations: Security
Police Detail - Fair Grounds Race Course & Slots (La Place, LA)
The officer is responsible for the safety of the employees upon arrival to work. Make sure that the doors are secure until instructed by the MOD (Manager on Duty) to open it to the public. The officer will assist the MOD with all transfers dealing with money. The officer must be observant at all times and attentive to persons’ actions as they enter. The officer must be observant to patron’s behavior and insure that all rules are followed. The officer is responsible for escorts of patrons if requested, but be sure to report back to his designated post in a timely matter. At the end of an employee shift, the officer is to stand at the entry and observe until employees has departed in his/her vehicle. An Officer must be at least 21 years of age.

Note: When you apply for this job online, you will be required to answer the following questions:

1. How many years of experience do you have maintaining order, responding to emergencies, protecting people and property, and enforcing motor vehicle and criminal law?
2. If you are being considered for a position, you may receive an assessment which must be completed within 24 hours. The assessment will be sent to the email address you indicated on your application. Are you willing to comply with completion of the assessment(s) within this time frame?
3. Were you referred to this company by a current employee?


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Track/Slot Operations: Security
Police Detail - Fair Grounds Race Course & Slots (Metairie, LA)
The officer is responsible for the safety of the employees upon arrival to work. Make sure that the doors are secure until instructed by the MOD (Manager on Duty) to open it to the public. The officer will assist the MOD with all transfers dealing with money. The officer must be observant at all times and attentive to persons’ actions as they enter. The officer must be observant to patron’s behavior and insure that all rules are followed. The officer is responsible for escorts of patrons if requested, but be sure to report back to his designated post in a timely matter. At the end of an employee shift, the officer is to stand at the entry and observe until employees has departed in his/her vehicle. An Officer must be at least 21 years of age.

Note: When you apply for this job online, you will be required to answer the following questions:

1. How many years of experience do you have maintaining order, responding to emergencies, protecting people and property, and enforcing motor vehicle and criminal law?
2. If you are being considered for a position, you may receive an assessment which must be completed within 24 hours. The assessment will be sent to the email address you indicated on your application. Are you willing to comply with completion of the assessment(s) within this time frame?
3. Were you referred to this company by a current employee?


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Track/Slot Operations: Security
Police Detail - Fair Grounds Race Course & Slots (Thibodaux, LA)
The officer is responsible for the safety of the employees upon arrival to work. Make sure that the doors are secure until instructed by the MOD (Manager on Duty) to open it to the public. The officer will assist the MOD with all transfers dealing with money. The officer must be observant at all times and attentive to persons’ actions as they enter. The officer must be observant to patron’s behavior and insure that all rules are followed. The officer is responsible for escorts of patrons if requested, but be sure to report back to his designated post in a timely matter. At the end of an employee shift, the officer is to stand at the entry and observe until employees has departed in his/her vehicle. An Officer must be at least 21 years of age.

Note: When you apply for this job online, you will be required to answer the following questions:

1. How many years of experience do you have maintaining order, responding to emergencies, protecting people and property, and enforcing motor vehicle and criminal law?
2. If you are being considered for a position, you may receive an assessment which must be completed within 24 hours. The assessment will be sent to the email address you indicated on your application. Are you willing to comply with completion of the assessment(s) within this time frame?
3. Were you referred to this company by a current employee?


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Track/Slot Operations: Security
Police Detail - Fair Grounds Race Course & Slots (New Orleans, LA)
The officer is responsible for the safety of the employees upon arrival to work. Make sure that the doors are secure until instructed by the MOD (Manager on Duty) to open it to the public. The officer will assist the MOD with all transfers dealing with money. The officer must be observant at all times and attentive to persons’ actions as they enter. The officer must be observant to patron’s behavior and insure that all rules are followed. The officer is responsible for escorts of patrons if requested, but be sure to report back to his designated post in a timely matter. At the end of an employee shift, the officer is to stand at the entry and observe until employees has departed in his/her vehicle. An Officer must be at least 21 years of age.

Note: When you apply for this job online, you will be required to answer the following questions:

1. How many years of experience do you have maintaining order, responding to emergencies, protecting people and property, and enforcing motor vehicle and criminal law?
2. If you are being considered for a position, you may receive an assessment which must be completed within 24 hours. The assessment will be sent to the email address you indicated on your application. Are you willing to comply with completion of the assessment(s) within this time frame?
3. Were you referred to this company by a current employee?


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Track/Slot Operations: Security
Police Detail - Fair Grounds Race Course & Slots (Luling, LA)
The officer is responsible for the safety of the employees upon arrival to work. Make sure that the doors are secure until instructed by the MOD (Manager on Duty) to open it to the public. The officer will assist the MOD with all transfers dealing with money. The officer must be observant at all times and attentive to persons’ actions as they enter. The officer must be observant to patron’s behavior and insure that all rules are followed. The officer is responsible for escorts of patrons if requested, but be sure to report back to his designated post in a timely matter. At the end of an employee shift, the officer is to stand at the entry and observe until employees has departed in his/her vehicle. An Officer must be at least 21 years of age.

Note: When you apply for this job online, you will be required to answer the following questions:

1. How many years of experience do you have maintaining order, responding to emergencies, protecting people and property, and enforcing motor vehicle and criminal law?
2. If you are being considered for a position, you may receive an assessment which must be completed within 24 hours. The assessment will be sent to the email address you indicated on your application. Are you willing to comply with completion of the assessment(s) within this time frame?
3. Were you referred to this company by a current employee?


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Track/Slot Operations: Security
Police Detail - Fair Grounds Race Course & Slots (Chalmette, LA)
The officer is responsible for the safety of the employees upon arrival to work. Make sure that the doors are secure until instructed by the MOD (Manager on Duty) to open it to the public. The officer will assist the MOD with all transfers dealing with money. The officer must be observant at all times and attentive to persons’ actions as they enter. The officer must be observant to patron’s behavior and insure that all rules are followed. The officer is responsible for escorts of patrons if requested, but be sure to report back to his designated post in a timely matter. At the end of an employee shift, the officer is to stand at the entry and observe until employees has departed in his/her vehicle. An Officer must be at least 21 years of age.

Note: When you apply for this job online, you will be required to answer the following questions:

1. How many years of experience do you have maintaining order, responding to emergencies, protecting people and property, and enforcing motor vehicle and criminal law?
2. If you are being considered for a position, you may receive an assessment which must be completed within 24 hours. The assessment will be sent to the email address you indicated on your application. Are you willing to comply with completion of the assessment(s) within this time frame?
3. Were you referred to this company by a current employee?


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Track/Slot Operations: Kitchen Staff/Dishwasher
Cook - Fair Grounds Race Course & Slots (New Orleans, LA)
As a Cook you will be responsible for preparing meals for customers. Duties of this position will include but not be limited to: cooking in quantity, cutting meat, following sanitary safeguards and, assisting in planning menus. Qualified applicants must be at least 21 years of age and able to lift 25 – 50 pounds (with or without a reasonable accommodation).

Note: When you apply for this job online, you will be required to answer the following questions:

1. Were you referred to this company by a current employee?
2. Have you ever worked for this company or franchise-owned location before?
3. How many years experience do you have in the position for which you are interested?
4. How many employers have you worked for in the past 3 years?
5. Excluding vacation or approved time off, how many days have you missed in the past year?
6. Can you speak, read and write English?
7. Have you ever pled guilty and/or been convicted of a felony or gross misdemeanor, or are you presently under charge for violating any laws other than minor traffic violations? Prior convictions will not necessarily disqualify an applicant from consideration for employment.
8. Will you consent to pre-employment or random drug testing and background checks?
9. How would you rank your ability to multi-task and follow directions?
10. Are you able to lift up to 25 lbs and stand on your feet for long periods of time that may exceed 10 hours?
11. When dealing with difficult guests, you should:
12. When working in a fast-paced environment, which of the following best describes you?
13. When someone yells at me, I...
14. Are you at least 21 years of age?
15. If we were to contact your previous employers, would all of them be willing to hire you again?
16. We are open 365 days a year, will this be a problem for you?
17. Is it fair to be fired for giving food to friends once in a while?
18. I am willing to do tasks outside of my job description which may include other side duties.
19. I have had training in food handling, food safety, and handling guest complaints.
20. I am willing to train and work in other positions in addition to the one I am hired for.
21. If you are being considered for a position, you may receive an assessment which must be completed within 24 hours. The assessment will be sent to the email address you indicated on your application. Are you willing to comply with completion of the assessment(s) within this time frame?


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Track/Slot Operations: Facility/Venue Management
Off Track Betting Assistant Manager - Fair Grounds Race Course and Slots (Gretna, LA)

Job Summary – The Assistant Mutuel Manager has direct management responsibility for the Mutuel Department, excluding the Money Room, which provides professional services in a variety of positions throughout the Fair Grounds facility to satisfy customer inquiries, needs and request in a manner which meets and exceeds customer and company expectations.

Essential Functions

  • Coordinates all race day activities for front of the house mutuel activities.

  • Oversees, motivates and evaluates mutuel employees to achieve individual goals and collectively business unit goals.

  • Creates and maintains a working environment conductive to positive morale, quality, creativity and teamwork.

  • Advocates an operations structure that best serves customers by ensuring all general office systems, processes and controls are at peak efficiency.

  • Accounts for all division loads, cashier and self-service monies, vouchers, coupons, etc. used in performing job duties of mutuel lines and reconciles daily cash handling activities to confirm accuracy of cash received at beginning of shift and cash returned at end of shift.

  • Serves as front line liaison in respect to manned and self-service totalizer terminals and systems to identify, examine and resolve issues.

  • Ensures compliance with all operational and regulatory requirements.

  • Disseminates accurate and real-time information to customers and employees regarding the Fair Grounds’ offerings and escalates request for information to superiors when needed.  Educates customers and employees about the offerings.

  • Performs other related duties as assigned.

    Supervisory Responsibilities: Yes (6 direct reports)

    Education and/or Experience:  Associate degree or two years college. Two years pari-mutuel industry experience with a preference for some supervisory experience. The requirements listed below are representative of the knowledge, skill, and/or ability required. Ability to define problems, collects data, establish facts and draw valid conclusions.  Ability to interpret an extensive variety of instructions and deal with several variables. Ability to read, analyze and interpret common documentation. Ability to respond to common inquiries or complaints from employees, regulatory agencies or members of the staff. Ability to write and present information to management in a reasonable manner. Ability to perform normal mathematical computations in regard to the implementation of current duties.


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Track/Slot Operations: Slot Technician
Slot Technician - Fair Grounds Race course and Slots (New Orleans, LA)

Slot technicians troubleshoot and fix improperly functioning slot machines. Machines need to be kept in proper operating condition to avoid downtime, which may result in a loss of revenue for the casino.

·        Safeguard the confidential information of all department and company records and assets.

·        Monitors slot activities for adherence to company policies and various gaming regulatory requirements.

·        Consistently deliver positive, courteous and professional guest service in all interactions with guests, visitors, vendors and fellow employees.

·        Repair and maintain machines to ensure minimal downtime and proper functioning of all slot machines and other electronic gaming devices.

·        Respond promptly to calls on the casino floor, diagnose causes of malfunctions and failures and take immediate appropriate action.

·        Performs preventative maintenance on slot machines on a scheduled basis.

·        Maintain a clean, safe, hazard-free work environment within area of responsibility.

·        Responsible for handling all install, relocation, conversion, and initial set-up and check out of slot machines.

·        Makes recommendations for improved productivity relative to mechanical/electrical requirements.

·        Performs related duties and special projects as assigned.

Educational or formal training

Requirements:

3-5 years of experience.

Experience:

Knowledge of principles and processes for providing customer service. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Must be 21 years of age

Must be able to obtain Louisiana State Licenses Required for position.


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Track/Slot Operations: Usher/Ticket Taker
Usher - Fair Grounds Race Course and Slots (New Orleans, LA)

Greets guests and directs them to their seats upon arrival in the building or designated seating area.

Essential Duties and Responsibilities: include the following, other duties may be assigned.
Distributes programs and promotional materials to patrons;
Greets and directs guests to their seats;
Checks for safety hazards and /or area defects in seating areas;
Maintains opens and smooth access routes throughout seating area.

Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The employee should also have the following qualifications:

Experience/Education:
High School education or the equivalent,
Preferred six months of customer service experience

Competencies:
To perform the job successfully, an individual should demonstrate the following competencies:

Problem Solving-
Listens and gets clarification;
Identifies and resolves problems in a timely manner.

Organizational Support-
Follows policies and procedures;
Follows instructions, responds to management direction.


Customer Service-
Responds to requests for service and assistance;
Responds promptly to customer needs;
Treats patrons in a kind and courteous manner.

Professionalism-
Approaches others in a tactful manner;
Adapts to changes in the work environment;
Is consistently at work on time;


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Track/Slot Operations: Kitchen Staff/Dishwasher
Dish washer - Fair Grounds Race Course and Slots (New Orleans, LA)

 Scrapes food from dirty dishes and washes them by hand or places them in racks or on conveyor to dishwashing machine.

·        Cleans and restocks service bar area with glass ware.

·        Washes pots, pans, and trays.

·        Sweeps and mops kitchen floors.

·        Washes worktables, walls, refrigerators, and meat blocks.

·        Segregates and removes trash and garbage and places it in designated containers.

·        Steam cleans or hoses out garbage cans and floor mats.

·        Sorts bottles, and breaks disposable ones in bottle crushing machine.

·        Polishes silver using burnishing machine tumbler, chemical dip, buffing wheel, and hand cloth.

·        Transfers supplies and equipment between storage and work areas.


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Track/Slot Operations: Food/Beverage Management
Food and Beverage Shift Supervisor - Food and Beverage (Oxford, ME)

Position Summary

Responsible for ensuring the overall effectiveness of the food outlets. Provides direction to all team members is these outlets on a daily basis. Provides empowerment to staff and shows dignity, kindness and respect. Involved in recruiting, interviewing, and screening applicants. Adherence to profit and loss versus budgeted numbers. 

Essential Job Functions

  1. Provides preshift information to staff about company events, marketing campaigns, adherence to SOPs and opportunities for advancement.

  2. Interviews applicants to obtain work history, education, training, job skills, and salary requirements.

  3. Ensures all areas of control are in compliance with Health Codes, OSHA standards, and all governmental agencies.

  4. Computer skills to include Word and Excel.

  5. Issues or witnesses corrective counseling sessions to team members.

  6. Maintains department files that will be updated as necessary to include absences, tardy, behavior and corrective counseling.

  7. Enacts and tracks all paperwork necessary for team members, such as weekly schedules.

  8. Is a role model for team members and leaders; responds to questions positively and according to Company policy.

  9. Recognizes and adapts to trends in the industry.  Brings items forth to fit our theme and concept.

  10. Work with communication devices such as telephones, email, walkie talkies, and computer.

  11. Corresponds and speaks with guests to maintain great guest relations and provides opportunities for loyalty to occur.

  12. Programming capabilities with Point of Sale system.

  13. Responsible for all maintenance of equipment and supplies in the outlet, and for maintaining adequate supplies for all expected business volumes.

  14. Maintains confidentiality and security of relevant information.

  15. Maintains an awareness of applicable laws and operates within those guidelines.                                                                                                                                                                                             

    Job Specifications

  • Two (2) years in management in a high-volume food service position.

  • Demonstrated record of successful interpersonal skills in regards to working with diverse people and levels of authority.

  • Multi-task ability.

  • Knowledge and experience with computers and software programs to include word processing and spreadsheet packages such as Word for Windows and Excel Spreadsheets.

  • Must have the ability to work with the payroll and the inventory system.

  • Demonstrated ability to communicate effectively, both written and verbal.

  • This position requires sufficient experience, education and job knowledge to meet current business needs.

Physical Demands and Work Environment

May need to exert up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects. At other times, the work requires some physical exertion, such as reaching, standing, walking, pushing, pulling, and lifting.

Disclaimer

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Please explain your experience in this area.
2. Please indicate your food and beverage experience.
3. Please indicate your ability to work weekends and holidays.
4. Please indicate your ability to work regularly at night.
5. Please include your desired salary.
6. Please indicate your customers service experience.
7. Have you ever been convicted of a crime?


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Track/Slot Operations: Cashier
Cage Cashier - Harlow's Casino Resort & Hotel (Greenville, MS)
Our Cage Cashiers are outgoing, friendly and possess aggressive hospitality. You will be responsible for providing our customers with courteous, quick and efficient service with a pleasant and enthusiastic attitude. Duties of this position include but are not limited to: safeguarding cage bank assets, servicing customers with exchanges of tickets for cash, cashing checks, verifying and providing funds for records, jackpot payouts and soft count funds. Qualified applicants must be at least 21 years of age and able to lift 25 – 50 pounds (with or without a reasonable accommodation).

Note: When you apply for this job online, you will be required to answer the following questions:

1. Were you referred to this company by a current employee?
2. Have you ever worked for this company or franchise-owned location before?
3. How many years experience do you have in the position for which you are interested?
4. How many employers have you worked for in the past 3 years?
5. Excluding vacation or approved time off, how many days have you missed in the past year?
6. Can you speak, read and write English?
7. Have you ever pled guilty and/or been convicted of a felony or gross misdemeanor, or are you presently under charge for violating any laws other than minor traffic violations? Prior convictions will not necessarily disqualify an applicant from consideration for employment.
8. Will you consent to pre-employment or random drug testing and background checks?
9. Are you accustomed to standing on your feet for long periods of time?
10. Have you ever been terminated from a job or asked to resign?
11. On your current or last job, which best describes your work schedule?
12. When dealing with difficult guests, you should:
13. Several guests are waiting for service. Some are becoming angry. You and the other Team Members are not keeping up with the work. You can see more guests heading your way, what would you do?
14. Are you 21 years of age ?
15. If we were to contact your previous employers, would all of them be willing to hire you again?
16. We are open 365 days a year, will this be a problem for you?
17. Is it OK to borrow money out of the cash register as long as you plan to pay it back the same day?
18. How much experience do you have handling banking and cash deposits?
19. How much experience do you have handling cash and providing change?
20. If you are being considered for a position, you may receive an assessment which must be completed within 24 hours. The assessment will be sent to the email address you indicated on your application. Are you willing to comply with completion of the assessment(s) within this time frame?


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Track/Slot Operations: Cashier
Gift Shop Cashier - Harlow's Casino Resort & Hotel (Greenville, MS)
As a Gift Shop Cashier you will provide assistance and great customer service to guests who enter the Gift Shop. The Cashier will retrieve daily bank from the cage and will always verify amount of money in your bank before beginning shift. If there is a discrepancy, the employee will notify the Supervisor right away. Responsibilities of this position include greeting guests, selling merchandise, stocking shelves and counters, setting up displays with daily promotions, keeping the shop in a neat, clean and organized manner. The position requires knowledge of principles and processes for providing great customer service. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. A high school diploma or GED equivalent and retail experience is preferred.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Are you 21 years of age or older?
2. Would you consent to pre-employment background checks, if required, including past employment information, education verification, reference checks, criminal records and drug screening?
3. How many employers have you worked for in the past two years?
4. Have you ever been terminated from a job or asked to resign?
5. Have you ever worked for this company before?
6. Why did you leave your previous employer?
7. How did you learn about this opportunity?
8. How many years of relevant experience do you have for the position you are applying for?
9. Are you available to work a weekend day?
10. Do you have the ability to work in a fast-paced environment?
11. Are you able to work independently and follow instructions?
12. How many days of work (other than vacation or approved time off) have you missed in the past year?
13. Do you have any range of motion limitations that would prevent you from standing long periods, bending, stretching, pushing, pulling or continually using your fingers and wrists?
14. What are your thoughts on working beyond your normal scheduled hours?
15. Do you have prior customer service experience?
16. How would you rank your ability to multi-task and follow directions?
17. How much experience do you have handling cash and providing change?
18. Have you worked a cash register?
19. Do you have the ability to close sales with add-ons and up-selling to meet the customer's needs?
20. If you are being considered for a position, you may receive an assessment which must be completed within 24 hours. The assessment will be sent to the email address you indicated on your application. Are you willing to comply with completion of the assessment(s) within this time frame?
21. Were you referred to this company by a current employee?
22. Have you ever pled guilty and/or been convicted of a felony or gross misdemeanor, or are you presently under charge for violating any laws other than minor traffic violations? Prior convictions will not necessarily disqualify an applicant from consideration for employment.


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Track/Slot Operations: Parking Operations
Valet-Parking Attendant - Harlow's Casino Resort & Hotel (Greenville, MS)
As a Valet-Parking Attendant, you will be responsible for greeting patrons on their arrival at our facility. Additional duties will include parking and securing vehicles, patrolling and observing parking areas while maintaining a professional temperament in dealing with hostile or stressful situations and helping regulate the smooth and orderly flow of vehicular traffic on Company property.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Were you referred to this company by a current employee?
2. Have you ever worked for this company or franchise-owned location before?
3. How many years experience do you have in the position for which you are interested?
4. Can you speak, read and write English?
5. Do you have experience working in a fast-paced environment?
6. Do you enjoy working with and serving people?
7. Have you ever pled guilty and/or been convicted of a felony or gross misdemeanor, or are you presently under charge for violating any laws other than minor traffic violations? Prior convictions will not necessarily disqualify an applicant from consideration for employment.
8. Will you consent to pre-employment or random drug testing and background checks?
9. How many pounds are you able to lift without assistance?
10. Are you capable of handling customers in a polite and respectful manner?
11. How would you define your teamwork abilities?
12. Do you understand quality and have an eye for detail?
13. How would you rank your ability to multi-task and follow directions?
14. Are you accustomed to standing on your feet for long periods of time?
15. Have you ever been terminated from a job or asked to resign?
16. On your current or last job, which best describes your work schedule?
17. When dealing with difficult guests, you should:
18. Are you 21 years of age ?
19. If we were to contact your previous employers, would all of them be willing to hire you again?
20. We are open 365 days a year, will this be a problem for you?


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Track/Slot Operations: Chef/Cook
Sous Chef - Harlow's Casino Resort & Spa (Greenville, MS)

SUMMARY: The Sous Chef contributes to the success of the Buffet and restaurants through the direction and guidance of the restaurant operations to ensure a positive guest experience and company profitability.

ESSENTIAL DUTIES AND RESPONSIBILITIES: . His/her responsibility is to direct the operation of the restaurant, attain objectives and highest standards of food quality, service, cleanliness, and safety; Exhibit good k knowledge of food cost; Ensure food items are prepared according to company standards of quality and within specified time lines; Maintain food storage, receiving, rotating and stocking; Assists Chef in monitoring food costs, ordering and maintaining overall cleanliness of the kitchen and equipment, overtime, staff motivation and training of new employees; Supervise kitchen personnel under the direction of the Chef; The Sous Chef is responsible for all kitchen staff in the absence of the Chef

SUPERVISORY RESPONSIBILITY: Responsible for all kitchen staff and accepts the responsibility of the Chef in his/her absence.

QUALIFICATIONS: Knowledge of principles and processes for providing customer service; To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required -

EDUCATION AND EXPERIENCE: High school diploma or equivalent; Minimum of 3 years (or greater) of experience cooking in a high volume fast pace environment with at least 2 years in a supervisory capacity.


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Track/Slot Operations: Food/Beverage Management
Food and Beverage Resturant Supervisor - Harlows Casino Resort and Hotel (Greenville, ms)

SUMMARY: Responsible for assisting in ensuring maximum guest service and satisfaction, food quality and standards of service in the restaurants.

ESSENTIAL DUTIES AND RESPONSIBILITIES: Assists in complying with all food health and safety regulations; Schedules, evaluates and trains employees on assigned shift; Reviews and makes suggestions to hire, transfer, evaluate, assign and discipline all employees on assigned shift; Confers with Restaurant Manager concerning operations deficiencies and areas in need of attention; Sets priorities for all employees on shift and provides assistance as needed; Evaluates and resolves guests issues in prompt and professional manner; Performs other duties as assigned.

SUPERVISORY RESPONSIBILITY: Directly supervise all restaurant staff on assigned shift.

QUALIFICATIONS: Knowledge of principles and processes for providing customer service; To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required -

EDUCATION AND EXPERIENCE: High school diploma or equivalent; Prior experience necessar. Ability to read, analyze and interpret common documentation – Ability to respond to common inquiries or complaints from employees, regulatory agencies or members of the staff – Ability to write and present information to management in a reasonable manner
 


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Track/Slot Operations: Kitchen Staff/Dishwasher
Kitchen Steward - Oxford Casino (Oxford, ME)

Job Title: Steward
Reports to: Kitchen Supervisor
Job Code: FB075 Pay Code: (H1) 2


GENERAL SUMMARY
Responsible for the overall cleanliness of kitchen areas and dishware, tableware, and service ware under the guidance of the Kitchen Supervisors.

PRINCIPAL DUTIES AND RESPONSIBILITIES (Essential Functions)

• Cleans according to standards the following items and areas: Broilers, deep fryers, grills, ovens, range hoods, ware washing machines, and floors and walk-ins.

• Carefully rinse all dishware, tableware, and service ware for restaurants before sending them through the dish machine.

• Knows and practices Health and Safety standards as set forth by governmental agencies.

• Washes hands at each possible point of contamination.

• Clean, deck brush, and mop all kitchen floors.

• Follows 3-compartment sink procedures.

• Weekly de-liming of each dish machine.

• All team members in this position would be required to frequently lift/carry a maximum of 50 pounds.

• Cleans and tidies storerooms as requested.

• Uses all chemicals according to use, and knows where MSDS sheets are located.

• Leave your area clean before your shift ends for the day.

• Report any malfunctions of the dishwashing machine, (including temperatures too low or too high) or any other type of equipment used.

• Report any insects or infestations as discovered.

JOB SPECIFICATIONS
• Set up, break down, and maintain all dishwashers.

Note: When you apply for this job online, you will be required to answer the following questions:

1. What shifts have you worked in the past?
2. What specific days of the week are you NOT available to work?
3. What specific times of the day are you NOT available to work?
4. What is the highest level of schooling you have attained?
5. If you attended college, what was your major?
6. How old were you when you first worked for money?
7. What activities did you participate in while in high school?
8. Since finishing your schooling, how many employers have your worked for?
9. Have you ever been convicted of a crime? If so, please explain.


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Track/Slot Operations: Cashier
Express Attendant - Oxford Casino (Oxford, ME)

Looking for an Overnight Express Attendant!!! 

General Summary

The Express Attendant will contribute to the success of Oxford Casino by providing customer service to all guests and Team Members. They will create an experience for all guests by providing them with prompt service, quality beverages and products, and maintaining a clean and comfortable store experience. Excellent customer service skills are required.

PRINCIPAL DUTIES AND RESPONSIBILITIES (*Essential Functions)

• *Adheres to all Standard Operating Procedures, SOPs

• *Deliver and dispense items ordered by Guests.

• *Guest banking all takeout checks.

• *Use point of sale equipment to enter orders for Kitchen personnel, and close out checks

• *Uses equipment such as and soda, juice, and milk dispensers

• *Is a role model for the company and responds to questions positively

• *Be detail oriented and ensure that all items are correct, perhaps hundreds of times over, in the Season Express, checks, and showcase

• *Required prolonged standing and walking with mobility. Bending and reaching from a level height to 6 feet. Ability to lift, carry, and push items up to 40 pounds such as Food Service carts with no hindrance. Normal hearing, vision, and hand/eye coordination and manual dexterity

• *Able to perform under stressful, demanding situations in perhaps small quarters of four feet or less, with four foot access and contact with Team Members and Guests. Ability to work in a smoking or non-smoking area

• *Work with communication devices such as telephones, and bulletin boards

• *Talk with Guests to maintain great Guest relations and provides opportunities for loyalty to occur

• *Maintains confidentiality and security of relevant information

• *Maintains an awareness of applicable laws and operates within those guidelines

JOB SPECIFICATIONS
• Demonstrated record of successful interpersonal skills in regard to working with diverse people and levels of authority

• Multi-task ability

• Ability to cash-handle

• Service and fill beverage and food orders for Guests

• Demonstrated ability to communicate effectively, both written and verbal, and body language

• This position requires sufficient experience, education and job knowledge to meet current business needs

Note: When you apply for this job online, you will be required to answer the following questions:

1. What shifts have you worked in the past?
2. What specific days of the week are you NOT available to work?
3. What specific times of the day are you NOT available to work?
4. Have you ever been convicted of a crime? If so, please explain.


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Track/Slot Operations: Casino Floor Staff
Oxford Grill Host Person - Oxford Casino (Oxford, ME)

Position Summary:

Responsible for ensuring the overall effectiveness of guest service in the Oxford Grill dining room. Greets and seats guests for food and beverage service, maintains the seating flow and service of the dining room. Is warm and inviting to guests on arrival and departure to the Oxford Grill

Job Qualifications:

The Oxford Grill Host will minimally possess a high school diploma or equivalent. This team member will have previous experience in food and beverage. This position requires someone who is organized, comfortable communicating effectively with others and is a good time manager.
Essential Job Functions:
1. Greets on Arrival and Regards on Departure to Guests visiting the Oxford Grill dining room in a warm and inviting manner.
2. Is able to work in a fast paced, stressful environment while being calm, collected and accurate with attention to detail.
3. Adheres to all Standard Operating Procedures ( SOPs).
4. Greet internal and external guests in a warm tone and smile, with eye contact. Present and maintain a professional appearance and attitude.
5. Work safely, with sanitation, efficiency, and with guest’s loyalty in mind.
6. Is a role model for the company and responds to questions positively.
7. Be detail oriented and ensure that all items are correct, perhaps hundreds of times over.
8. Ensures and maintains cleanliness and orderliness of the host podium and ensures the dining room floor is presentable at all times.
9. Maintains confidentiality and security of relevant information.
10. Work with communication devices such as telephones, two-way radio, guest paging system, and both computerized &manual table management system.
11. Interacts and speaks with guests to maintain great guest relations and provide opportunities for loyalty to occur.
12. Demonstrated record of successful interpersonal skills in regard to working with diverse people and levels of authority.
13. Work any shift needed and is a minimum of 18 years of age( if under 21, able to secure a gaming permit from the State of Maine until 21st birthday)
14. Attains a TIPS certification according to Casino and State guidelines.
15. Multi-task ability and able to complete all tasks with minimal supervision and show a sense of urgency no matter what the business volume.
16. Demonstrated ability to communicate effectively. Shows dignity, kindness and respect to guests and team members.

Note: When you apply for this job online, you will be required to answer the following questions:

1. What days of the week are you available to work?
2. Please provide a brief description of your experience in this area.
3. What specific times of the day are you NOT available to work?
4. Please indicate if you're available to work at night and/or on weekends and holidays.
5. Have you ever been convicted of any crime? If so, please explain in detail.


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Track/Slot Operations: Cashier
Cage Cashier - Grave Shift - Oxford Casino (Oxford, ME)

Position Summary: Is responsible for courteously and accurately providing guests and team members professional service in both Cage and Reward’s Club operations.

Job Qualification Statement: The successful Guest Service Attendant applicant must be 21 years of age or older and demonstrate math skills to meet the expectations of the position. A minimum of one (1) year of cash handling and customer service experience are required. The Guest Service Attendant will be able to effectively communicate with other team members, supervisors and managers. The Guest Service Attendant has the ability to perform multiple tasks while maintaining organization of work process. The ability to operate a variety of office equipment to include copier, fax machine, telephones, calculator, computer, coin counting and currency counting machines is necessary.

Essential Job Functions:

• Handles large sums of cash, coin and chips.
• Provides professional, efficient and accurate guest service to internal and external guests.
• Fills and reconciles slot redemption kiosks on the gaming floor, which includes pushing a cart with cash cassettes that will weigh between 250 and 500 pounds.
• Maintains accountability for, and security of, all currency and keys within his/her control.
• Performs administrative duties by way of accurate data entry, receiving and forwarding messages and communicating with other departments.
• Complies with all state, company and department regulations, policies and procedures to ensure compliance with said regulations.


Physical Demands and Work Environment:

This position requires that the team member be able to stand for long periods of time, up to five (5) hours without a break, to ensure adequate guest service standards are maintained. This position involves some walking, bending, or carrying of light items (not to exceed thirty (30) pounds) and pushing a wheeled cart up to 500 pounds.
The work environment involves everyday risk of discomforts associated with excessing standing, computer monitor use and cash handling. Use of safe work practices with office equipment, avoidance of trips and falls, and observance of fire regulations is needed. The work area is adequately lighted, heated and ventilated.

Note: When you apply for this job online, you will be required to answer the following questions:

1. What days of the week are you available to work?
2. Have you ever been convicted of any crime? If so, please explain in detail.
3. Please provide a brief description of your experience in this area.
4. Please indicate if you're available to work at night and/or on weekends and holidays.


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Track/Slot Operations: Cashier
Cage Cashier - Swing Shift - Oxford Casino (Oxford, ME)

Position Summary: Is responsible for courteously and accurately providing guests and team members professional service in both Cage and Reward’s Club operations.

Job Qualification Statement: The successful Guest Service Attendant applicant must be 21 years of age or older and demonstrate math skills to meet the expectations of the position. A minimum of one (1) year of cash handling and customer service experience are required. The Guest Service Attendant will be able to effectively communicate with other team members, supervisors and managers. The Guest Service Attendant has the ability to perform multiple tasks while maintaining organization of work process. The ability to operate a variety of office equipment to include copier, fax machine, telephones, calculator, computer, coin counting and currency counting machines is necessary.

Essential Job Functions:

• Handles large sums of cash, coin and chips.
• Provides professional, efficient and accurate guest service to internal and external guests.
• Fills and reconciles slot redemption kiosks on the gaming floor, which includes pushing a cart with cash cassettes that will weigh between 250 and 500 pounds.
• Maintains accountability for, and security of, all currency and keys within his/her control.
• Performs administrative duties by way of accurate data entry, receiving and forwarding messages and communicating with other departments.
• Complies with all state, company and department regulations, policies and procedures to ensure compliance with said regulations.

Physical Demands and Work Environment:

This position requires that the team member be able to stand for long periods of time, up to five (5) hours without a break, to ensure adequate guest service standards are maintained. This position involves some walking, bending, or carrying of light items (not to exceed thirty (30) pounds) and pushing a wheeled cart up to 500 pounds.
The work environment involves everyday risk of discomforts associated with excessing standing, computer monitor use and cash handling. Use of safe work practices with office equipment, avoidance of trips and falls, and observance of fire regulations is needed. The work area is adequately lighted, heated and ventilated.

Note: When you apply for this job online, you will be required to answer the following questions:

1. What days of the week are you available to work?
2. Have you ever been convicted of any crime? If so, please explain in detail.
3. Please indicate your ability to work weekends and holidays.
4. Please explain the experience you have in this area?


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Track/Slot Operations: Cashier
Cage Cashier - Riverwalk Casino (Vicksburg, MS)
Our Cage Cashiers are outgoing, friendly and possess aggressive hospitality. You will be responsible for providing our customers with courteous, quick and efficient service with a pleasant and enthusiastic attitude. Duties of this position include but are not limited to: safeguarding cage bank assets, servicing customers with exchanges of tickets for cash, cashing checks, verifying and providing funds for records, jackpot payouts and soft count funds. Qualified applicants must be at least 21 years of age and able to lift 25 – 50 pounds (with or without a reasonable accommodation).

Note: When you apply for this job online, you will be required to answer the following questions:

1. Were you referred to this company by a current employee?
2. Have you ever worked for this company or franchise-owned location before?
3. How many years experience do you have in the position for which you are interested?
4. How many employers have you worked for in the past 3 years?
5. Excluding vacation or approved time off, how many days have you missed in the past year?
6. Can you speak, read and write English?
7. Have you ever pled guilty and/or been convicted of a felony or gross misdemeanor, or are you presently under charge for violating any laws other than minor traffic violations? Prior convictions will not necessarily disqualify an applicant from consideration for employment.
8. Will you consent to pre-employment or random drug testing and background checks?
9. Are you accustomed to standing on your feet for long periods of time?
10. Have you ever been terminated from a job or asked to resign?
11. On your current or last job, which best describes your work schedule?
12. When dealing with difficult guests, you should:
13. Several guests are waiting for service. Some are becoming angry. You and the other Team Members are not keeping up with the work. You can see more guests heading your way, what would you do?
14. Are you 21 years of age ?
15. If we were to contact your previous employers, would all of them be willing to hire you again?
16. We are open 365 days a year, will this be a problem for you?
17. Is it OK to borrow money out of the cash register as long as you plan to pay it back the same day?
18. How much experience do you have handling banking and cash deposits?
19. How much experience do you have handling cash and providing change?
20. If you are being considered for a position, you may receive an assessment which must be completed within 24 hours. The assessment will be sent to the email address you indicated on your application. Are you willing to comply with completion of the assessment(s) within this time frame?


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Track/Slot Operations: Custodial/Housekeeping
EVS/ Housekeeping Supervisor - Riverwalk Casino (Vicksburg, MS)

Job Summary

Supervise work activities of casino cleaning personnel to ensure clean, orderly, and attractive to ensure the casino is clean;  Assign duties, inspect work and investigate complaints regarding EVS service and equipment and take corrective action;  May requisition EVS supplies and equipment, take periodic inventories, screen applicants, train new employees and recommend dismissals.

 

Essential Functions

 

Include, but are not limited to:

  • Assign workers their duties and inspect work for conformance to prescribed standards of cleanliness.

  • Inventory stock to ensure adequate supplies.

  • Perform cleaning duties in cases of emergency or staff shortage.

  • Issue supplies and equipment to workers.

  • Establish standards and procedures for work of EVS staff.

  • Screen job applicants and hire new employees and recommends promotions, transfers and dismissals.

  • Performs other duties as assigned.

Supervisory Responsibilities

EVS Attendant, Room Attendants, Room Inspector.

 

 

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to use hands and fingers to grasp, handle and feel, reach with hands and arms, talk and hear clearly. Must have the ability to lift at least 25 pounds.

 

Education and / or Experience

High school diploma or equivalent. No experience necessary.

 

Licenses/ Certificates

 

The requirements listed below are representative of the knowledge, skill, and/or ability required

 

  • Knowledge of principles and processes for providing customer service.

  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

 

Skills and Knowledge

 

  • Ability to read, analyze and interpret common documentation.

  • Ability to respond to common inquiries or complaints from employees, regulatory agencies or members of the staff.

  • Ability to write and present information to management in a reasonable manner.

  • Ability to define problems, collect data, establish facts and draw valid conclusions.

  • Ability to interpret an extensive variety of instructions and deal with several variables.

  • Excellent math and communication skills.


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Track/Slot Operations: Casino Floor Staff
Dealer - Riverwalk Casino (Vicksburg, MS)

Summary:Experienced dealers will be responsible for dealing all games professionally, accurately, and according to policies and procedures. Take losing bets and pay winning bets according to established rules and procedures. Deal the games in a high volume, fast paced and customer orientated gaming facility. Deal all games including Blackjack, Craps, and Roulette.Respond to all guests questions, concerns, comments and behaviors in a polite, respectful and patient manner at all times.Major Responsibilities:Handle Guest transactions for buy-ins, payoffs, and markers Provide prompt, accurate, and courteous service in accordance with policies and procedures Notify supervisor(s) of any irregularities in the play and/or transactions during the shift Adhere to appropriate gaming regulations, policies, and procedures Ability to distinguish letters, numbers and symbols Verify fills and credits to the game Eye/hand coordination and manual dexterity Educates our guests on the proper rules and procedures of table games Computes payable odds and payable winning bets Monitors guests play and table action to ensure the integrity of the games and company assetRequirementsGAMING INDUSTRY EXPERIENCE IS REQUIREDRequirements: Normal vision range2-3 years previous table game dealing experience Minimum age requirement 21. Constant contact with Guests and Team Members Apply skill in dealing individual games Regular, predictable attendance High School Diploma/GED Must maintain a neat professional appearance at all times Excellent math and communication skills Must be able to obtain a gaming license in the state of Mississippi Other job-related duties as assigned Dealer(s) are part of the Table Games Team and report to Table Games Supervisor(s). Typical physical demands require:Mobility Prolonged standing Use hands and fingers to grasp, handle and feel, reach with hands and arms, talk and hear clearlyTypical working conditions may be unusually:Hot Cold NoisyDimly lit or illuminated

Note: When you apply for this job online, you will be required to answer the following questions:

1. Are you at least age 21?
2. Do you have the ability to read, write, and do simple arithmetic?
3. Do you have experience working in a fast-paced environment?
4. Are you accustomed to standing on your feet for long periods of time?
5. Do you prefer to work in a structured environment?
6. How would you rank your ability to multi-task and follow directions?
7. Have you been involved in a conflict at work that resulted in a verbal or written warning?
8. What are your thoughts on working beyond your normal scheduled hours?
9. Will you consent to pre-employment background checks, pre-employment and/or random drug testing, past employment verification and/or reference checks?
10. Are you willing to wear a uniform and follow grooming standards?
11. Can you speak, read and write English?
12. It is important for me to provide the best customer service I can deliver.
13. Are you willing to work weekends and holidays?
14. Define your teamwork abilities:
15. I can't give personal attention to every guest.
16. A guest's attitude influences how I treat them.
17. Are you an existing employee?
18. Which of the following is the main reason you are applying for this position?
19. Which statement best describes you?
20. Please describe the way in which you left your most recent past employer:
21. Are you physically able to perform the job duties and responsibilities as described in the job description with or without accommodations?
22. How many years relevant experience do you have in the position for which you are interested?


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Track/Slot Operations: Cashier
Counter Server - Riverwalk Casino (Vicksburg, MS)
Our Counter Server are outgoing, friendly and possess aggressive hospitality. You will be responsible for providing our customers with courteous, quick and efficient service with a pleasant and enthusiastic attitude. Duties of this position will include but not be limited to: daily set-up, cashiering, menu preparation, hygiene of work area and composing inventory lists. Qualified applicants must be at least 21 years of age and able to lift 25 – 50 pounds (with or without a reasonable accommodation).

Note: When you apply for this job online, you will be required to answer the following questions:

1. Were you referred to this company by a current employee?
2. Have you ever worked for this company or franchise-owned location before?
3. How many years experience do you have in the position for which you are interested?
4. How many employers have you worked for in the past 3 years?
5. Excluding vacation or approved time off, how many days have you missed in the past year?
6. Can you speak, read and write English?
7. Have you ever pled guilty and/or been convicted of a felony or gross misdemeanor, or are you presently under charge for violating any laws other than minor traffic violations? Prior convictions will not necessarily disqualify an applicant from consideration for employment.
8. Will you consent to pre-employment or random drug testing and background checks?
9. How many pounds are you able to lift without assistance?
10. Are you capable of handling customers in a polite and respectful manner?
11. Are you accustomed to standing on your feet for long periods of time?
12. Have you ever been terminated from a job or asked to resign?
13. On your current or last job, which best describes your work schedule?
14. When dealing with difficult guests, you should:
15. Are you at least 21 years of age?
16. If we were to contact your previous employers, would all of them be willing to hire you again?
17. We are open 365 days a year, will this be a problem for you?
18. Is it fair to be fired for giving food to friends once in a while?
19. Is it OK to borrow money out of the cash register as long as you plan to pay it back the same day?
20. How much experience do you have handling cash and providing change?
21. If you are being considered for a position, you may receive an assessment which must be completed within 24 hours. The assessment will be sent to the email address you indicated on your application. Are you willing to comply with completion of the assessment(s) within this time frame?


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Track/Slot Operations: Custodial/Housekeeping
Housekeeping Attendant - Riverwalk Casino (Vicksburg, MS)
Our Housekeeping Attendants are friendly, outgoing, and have excellent customer service skills. Duties of this position include, maintaining the floors, walls and ceilings of our facilities as well as maintaining the furnishings and keeping the facility neat and organized for our guests and staff. Housekeeping Attendants may operate floor cleaning or carpet cleaning equipment and perform other duties as assigned.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Were you referred to this company by a current employee?
2. Have you ever worked for this company or franchise-owned location before?
3. How many years experience do you have in the position for which you are interested?
4. Can you speak, read and write English?
5. Do you have experience working in a fast-paced environment?
6. Have you ever pled guilty and/or been convicted of a felony or gross misdemeanor, or are you presently under charge for violating any laws other than minor traffic violations? Prior convictions will not necessarily disqualify an applicant from consideration for employment.
7. Will you consent to pre-employment or random drug testing and background checks?
8. How many pounds are you able to lift without assistance?
9. Do you have any range of motion limitations that would prevent you from standing long periods, bending, stretching, pushing, pulling or continually using your fingers and wrists?
10. Are you capable of handling customers in a polite and respectful manner?
11. How would you define your teamwork abilities?
12. Do you understand quality and have an eye for detail?
13. How would you rank your ability to multi-task and follow directions?
14. Are you accustomed to standing on your feet for long periods of time?
15. Have you ever been terminated from a job or asked to resign?
16. On your current or last job, which best describes your work schedule?
17. When dealing with difficult guests, you should:
18. Are you at least 21 years of age?
19. If we were to contact your previous employers, would all of them be willing to hire you again?
20. We are open 365 days a year, will this be a problem for you?


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Track/Slot Operations: Chef/Cook
Executive Sous Chef - Riverwalk Casino (Vicksburg, MS)

Coordinates activities of and directs training of chefs, cooks, and other kitchen worker engaged in preparing and cooking foods to ensure and efficient and profitable food service by performing the following duties personally or through subordinate supervisors.

  • Creates and updates menus to maximize profits and control food costs.

  • Develops and test recipes.

  • Maintains inventory of kitchen supplies and food.

  • Adhere to all sanitation and cleanliness standards as set by the Mississippi Department of Health and the Company. 

  • Ensure compliance the regulatory controls both internal and external including but not limited to state and federal laws.

  • Provide safe quality food to company specifications. 

  • Provides feedback and performance evaluations to all employees.

  • Responsible for quality, consistency and presentation of all food products served or delivered to guests.

  • Performs other duties as assigned.

Education / Training / Experience

High school diploma or equivalent. At least 5 years prior experience in fine dining restaurant with proven track record.

 

Qualifications

 

The requirements listed below are representative of the knowledge, skill, and/or ability required

 

  • Must have strong culinary background in fine dining food management with solid work history.

  • Must have the ability to obtain an ABC permit issued by the Alcohol Beverage Commission of Mississippi.

  • Knowledge of principles and processes for providing customer service.

  • Knowledge of principles and processes for providing customer service.

  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Would you consent to pre-employment background checks, if required, including past employment information, education verification, reference checks, criminal records and drug screening?
2. If required by management, would you be willing to work extra hours?
3. How many years of experience do you have in the position for which you are interested?
4. Do you have the ability to close sales with add-ons and up-selling to meet the customer's needs?
5. How proficient are you with Microsoft Office, Excel and Word?
6. What is your level of experience with using e-mail or other systems for communication?
7. What is your experience level writing reports?
8. I am willing to do tasks outside of my job description, and other side duties that may be asked of me.
9. I have worked in a customer service related position before.
10. Can you speak, read and write English?
11. How much experience do you have up-selling to a guest?
12. Are you physically able to perform all the job duties and requirements as outlined in the job description for this position?
13. Would you and your past supervisors consider you a goal oriented team player with a
14. How many words per minute are you able to type?
15. Define your teamwork abilities:
16. Which of the following is the main reason you are applying for this position?
17. Which statement best describes you?
18. Please describe the way in which you left your most recent past employer:
19. How many years relevant experience do you have in the position for which you are interested?
20. How many executive level managers have you directly supported at one time?
21. What best describes your experience with event planning?
22. Are you 21 years of age or older?


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