Careers

    Current Openings | My Account - TeamWork Online | Mobile |

    Current available jobs in Technical Services:


    » Virtualization Engineer - Churchill Downs Incorporated (Louisville, KY)
    » Scrum Master - Churchill Downs Incorporated (Louisville, KY)
    » IT Technician - Churchill Downs Race Track (Louisville, KY)
    » United Tote Hub Operator I (Wagering Systems Operator) - Eastern Hub Operations (Louisville, KY)
    » IT Technician - Harlow's Casino Resort & Hotel (Greenville, MS)
    » Information Technology Manager - Harlow's Casino Resort & Spa (Greenville, MS)
    » Sr. Director of IT - Riverwalk Casino (Vicksburg, MS)
    » Product Owner - TwinSpires.com (Lexington or Louisville, KY)
    » Software Engineer (Front-end) - TwinSpires.com (Louisville, KY)
    » Scrum Master - TwinSpires.com (Louisvlle, KY)
    » Technical Support Specialist - United Tote (Louisville, KY)
    » Technician/Operator - United Tote - Dania Jai Alai (Dania Beach, FL)
    » Hub Operator I - United Tote - Portland Hub (Portland, OR)


    Technical Services: Technical Services
    Virtualization Engineer - Churchill Downs Incorporated (Louisville, KY)

    Position Summary –

    This position will report to the Director of IT Infrastructure and will be responsible for supporting converged environments across multiple US datacenters.  

    The Virtualization Engineer is responsible for designing, implementing, maintaining, troubleshooting, monitoring, and reporting of the enterprise virtual infrastructures – as well as the network and cloud operations – of Churchill Downs Incorporated and its related properties – specifically TwinSpires, United Tote, and the company’s gaming and racing properties.  They will also support the company’s production Data Centers and support the 24x7 nature of the business through a rotation-based on-call assignment.  This position will be required to be customer facing and able to troubleshoot various issues with customers and vendors. Some travel is required.

    Responsibilities –

    • Ensure the successful and continued operation of the company’s network and Virtual infrastructure
    • Provide leadership and escalations for change and incident bridges
    • Investigate Infrastructure issues and bring to resolution within stated SLA parameters
    • Provide Root Cause Analysis (RCA) to operations team and customers upon request
    • Provide technical leadership (both verbal and written) for Incident and Change
    • Participate in on-call rotation for incident management and escalation
    • Interact with customer base through a combination of ticket requests and telephone interactions
    • Works appropriate level tickets in the team queue, as directed by management
    • Works with vendors to resolve hardware and software issues
    • Gather and maintain data for capacity planning and performance analysis of infrastructure
    • Troubleshoot, maintain, and repair Infrastructure problems according to Service Level Agreements
    • Monitor, maintain, and provide regular reporting on the infrastructure operation on a regular basis
    • Firewall planning, maintenance and reporting
    • Plan and execute changes to the infrastructure within the confines of our established Change Control framework
    • Implementation of virtualization solutions, computer platforms and appliances that support virtualization, including all server hardware, hypervisors, networking and load balancing appliances
    • Stay up to date on emerging technologies and products, including attaining certifications and participation in industry events, as appropriate
    • Foster new ideas and methodologies to improve automation and service delivery
    • Use scripting to automate technical processes, particularly as related to integrating local virtualized infrastructure with external cloud
    • Infrastructure Equipment Inventory Management; datacenter ITAM
    • Serve regularly as a standing interface between the IT Infrastructure team and Cloud, Development, InfoSec, and other teams as directed
    • Maintain an extensive IP Telephony network specifically responsible for the Cisco Unified Contact Center Express deployments and UCCx script writing
    • Participate in cross-team projects to include work in the hybrid cloud, external cloud, and internal/on-premises cloud arenas
    • Perform TCP/IP route switch support, deploy, maintenance, and troubleshoot duties along with the Network Engineers
    • Wireless LAN configuration and maintenance
    • Gather and compile documentation and drawings as required
    • Update and maintain infrastructure management application databases and CMDB tools.
    • Proactively address business process issues regarding Infrastructure through architecture design, development and implementation as well as business process re-engineering
    • Ensure that all organization activities and operations are carried out in compliance with local, state, and federal regulations and laws governing business operations.
    • Develops, leads, and owns projects to improve performance, efficiency, experience, capacity, etc. of environments
    • Perform other duties as assigned

    Requirements –

    • 4 year degree in IT/IS or other closely related discipline; may consider experience and certifications for degree requirement.
    • Minimum 5 years of experience managing and configuring VMware vSphere, including compute platforms and storage networks.
    • Experience with VMWare Horizon VDI, Horizon View console, deployment, maintenance, and troubleshooting of connection/broker servers and security servers
    • Thorough understanding of the relationships between Active Directory structure/groups and Horizon VDI operation and control.
    • Minimum 5 years of experience implementing / managing WAN circuits.
    • Knowledge and experience of problems and solutions related to the interoperability of compute (blade hardware, vSphere hypervisor, Windows server OS, and Active Directory), SAN, route/switch network, and cloud connections.
    • Minimum 5 years of experience using network analysis, management and performance monitoring tools to plan for growth, diagnose problems and determine source.
    • Minimum 5 years of experience managing comprehensive projects in complex networking environment.
    • Minimum 5 years of experience implementing VLAN technology in an enterprise environment.
    • Experience with cloud technologies and API’s, particularly AWS.
    • 5 years’ experience with Change Management/Change Control systems in an enterprise datacenter environment spanning multiple remote locations.
    • Position located in Louisville, KY with occasional reporting to various other sites in the Louisville, KY area.
    • Minimal travel at times to remote sites.
    • Ability to work an 24x7 on-call rotation.
    • Ability to work certain night/weekend shifts on an as-needed basis for major infrastructure changes.
    • Ability to work several marquee events such as the Kentucky Derby and Kentucky Oaks.
    • Ability to be licensed as an Employee by various racing and gaming jurisdictions in which we operate, as required. 
    • Unrestricted Authorization to work in the United States.

    Desired Traits –

    • CCNA or CCNP Preferred
    • VMWARE Certified Professional (VCP)
    • AWS certified
    • Strong scripting ability in diverse languages
    • ITIL Foundations Certified
    • Six Sigma Green Belt Certified
    • Three or more recent years of experience configuring, monitoring and managing Cisco ASA Firewalls, Cisco UCS platform, Pure Storage, NetApp Storage, Palo Alto Firewalls, F5 Load Balancers, and Cisco WAN/LAN switching & routing products
    • Strong knowledge of routing and switching, including BGP, OSPF and EIGRP
    • Strong communications and interpersonal skills
    • Knowledge of Windows and Linux-based platforms desirable

    Position Type – Salary Exempt

    Location – Louisville, Kentucky


    Apply for this position      |      Go back job listings


    Technical Services: Technical Services Management
    Scrum Master - Churchill Downs Incorporated (Louisville, KY)

    Job Summary – The Scrum Master will be responsible for facilitating a Scrum team to deliver of software and solutions for the Business Intelligence business.  The Scrum Master will help guide and coach the team and the organization in the practices of Agile.  They will act as facilitator and process steward. 

    Essential Functions and Characteristics

    • A team-based servant leader who leads by example
    • Strongly supporting the Product Owner and Development Team in their progress to the goal of the iteration and release
    • Leverage experience and specialized knowledge to guide and coach the Business Intelligence team on how to use Agile/Scrum practices and principles to get the most out of self-organization
    • Teach techniques around planning, decision making, collaboration, and introspection to make the processes more effective, efficient, and engaging
    • Help teams develop through impartial observation and suggestions so we can continuously improve
    • Facilitates all team meetings, including daily stand-up, iteration planning, team demo, retros and more
    • Removing impediments so the team can remain focused on achieving objectives.
    • Facilitating discussion, decision making, and conflict resolution
    • Assisting with internal and external communication, improving transparency, and radiating information
    • Supporting and educating the Product Owner, especially with respect to refining(aka grooming) and managing the product backlog
    • Assist in thoughtfully modifying our processes so we can be more successful
    • Enjoy coaching and mentoring a team to maximize progress and potential
    • Motivated and driven, and have the ability to influence and drive teams to success using Agile/Scrum/Lean practices

    Supervisory Responsibilities:    None

    Education and/or Experience: 

    • Bachelor of Science in Information Science/Systems, or equivalent experience and industry certifications
    • First level Scrum Master certification (PSM I, CSM )
    • In-depth knowledge of SAFe (Scaled Agile Framework) three plus years’ experience as a Scrum Master
    • Excellent communication, interpersonal, organizational, facilitation, presentation and team building skills
    • Experience with Rally or other Agile Management tools

    Apply for this position      |      Go back job listings


    Technical Services: Technical Support/Help Desk
    IT Technician - Churchill Downs Race Track (Louisville, KY)

    Position Summary

    IT Technicians at Churchill Downs Race Track are responsible for executing the daily functions of the IT department and meeting the needs of end users on the property.  They work collaboratively with the enterprise IT team to ensure that security guidelines and operational standards are met. The goal is to ensure the smooth operations, future expansion potential, reliability, and accessibly of computer system resources.  Work includes, but is not limited to, back office systems, front of house systems, telecommunications, and networking.

    Essential Job Functions

    1. Work closely with the Director of IT to ensure that prioritized tasks and ticket-based requests are being completed on-time.

    2. Troubleshoot reported issues in systems ranging from analog and IP-based phones and virtualized server environments to Point-of-Sale systems and ticketing systems:

    • Phone System Support:
      • Analog phone troubleshooting and line repair
      • IP Phone troubleshooting and configuration
      • Cisco Call-manager (CUCM)
      • Cisco Voicemail System (CUC)
      • Cisco Contact Center Express (CUCCX)
    • PC & Cell Phone Hardware troubleshooting
    • Application Support:
      • Microsoft Office
      • Microsoft Lync
      • Symantec Anti-Virus
      • Hard Drive encryption
      • In-house applications
      • Web applications
      • Ticketmaster applications and Printers
      • Cisco AnyConnect VPN client
      • Browsers (Firefox, IE, and Chrome)
    • Operating System Support:
      • Windows 7, 8.1, 2008 and 2012
    • Remote Support:
      • RDP, GoverLan, Lync
    • VMware:
      • Build and configure of virtual servers
      • Resource Configurations
    • Microsoft Active Directory:
      • User and machine object configuration
    • Microsoft Exchange server 2010 Administration
    • Microsoft Group Policy Administration
    • Microsoft Terminal Server 2008 support
    • Printer Support:
      • Network printer troubleshooting
      • Laser jet and thermal printer hardware Network and Infrastructure
    • Cabling installation and troubleshooting
    • Wireless network troubleshooting
    • DHCP and DNS configuration and support:
      • DHCP Scopes:
        • Scope creation, reservations, etc..
      • DNS Troubleshooting:
        • Forward and reverse lookups
        • Scavenging
    • Non-Technical:
      • Customer Service:
        • Internal customer service skills (employees)
        • External customer service skills (patrons)
    • Labor:
      • Lift/carry 50lbs
      • Walk or stand for four hour shifts

    3.      Performs related duties and responsibilities as required. 

    Job Requirements

    • High School Diploma or GED
    • Must have a minimum of five years’ experience in IT systems or network/server administration.
    • Possession of, and ability to obtain and maintain a valid drivers and licensing within assigned state of employment
    • Possession of, and ability to obtain and maintain a valid racing and/or gaming commission license within the assigned state of employment
    • Available to work a schedule that aligns with the racing calendar including approximately 32 Saturdays, Sundays, and nights over the course of a calendar year.
    • Must successfully pass background check
    • Must successfully pass an alcohol and drug screening
    • Must be twenty-one (21) years of age

    Physical Demands
    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.  The employee frequently is required to stand and walk.  The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. The noise level in the work environment is usually moderate.

    Disclaimer

    The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.


    Apply for this position      |      Go back job listings


    Technical Services: Technical Services
    United Tote Hub Operator I (Wagering Systems Operator) - Eastern Hub Operations (Louisville, KY)

    SUMMARY

    The main job function will be to operate a proprietary, state of the art, international wagering platform in real-time.  The individual will work on a team of first tier responders to provide high quality customer support, troubleshooting, solutions for wagering-related functions, technical incidents and requests. The ideal candidate will be comfortable in fast-paced learning environment.

    ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.

    • After in-class and hands-on training period, effectively operate and monitor United Tote’s global wagering system.
    • Professionally assist customers (internal and external) with questions about racing operations and the status of technical equipment (e.g. network equipment, wagering terminals, and other third party devices, etc.).
    • Enter, update, categorize, and appropriately escalate requests and incidents in modern ITIL Service Desk tool.
    • Learn, comply and accurately follow regulatory requirements and business best practices.
    • Participate in the documentation, maintenance and creation of standard processes and procedures (e.g. solutions, incident escalation and compliance).
    • Apply existing and new IT technical skills and knowledge to solve real business issues on a regular basis.
    • Must obtain and maintain personal racing licenses in multiple jurisdictions (e.g. multiple states) with some state applications that include background checks and fingerprinting.  Note: Initial licensing assistance will be provided by United Tote.
    • Performs other duties as assigned.

    QUALIFICATIONS

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skills and/or abilities required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    EDUCATION, EXPERIENCE AND KNOWLEDGE, SKILLS AND ABILITIES

    • Must be able work flexible hours, including nights, weekends, and holidays.
    • Actiively pursuing or already attained Bachelor’s degree strongly preferred.
    • Associate’s degree or comparable education or experience required.
    • Interest and experience in Information Technology topics preferred (e.g. Microsoft operating system and/or desktop installations, FTP, network printer setup, wireless router configuration, A+ certification, Microsoft Certified Professional, etc.)
    • Pari-mutuel industry experience, interest and/or knowledge preferred.
    • Bilingual candidates fluent in English and Spanish will be given preference over other candidates with similar qualifications.
    • Proficiency in Microsoft Office programs.
    • Must be at least 18 years of age.
    • Some travel may be required.

    PHYSICAL DEMANDS

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to stand, walk and stoop, kneel, crouch or crawl. The employee is occasionally required to climb or balance. The employee must regularly lift and/or move up to ten pounds, frequently lift and/or move up to thirty pounds, and occasionally lift and/or move up to fifty pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

    The noise level in this work environment is usually moderate.

    Note: When you apply for this job online, you will be required to answer the following questions:

    1. Are you capable of providing high quality customer service?
    2. Can you work flexible hours including nights, weekends and holidays?
    3. Do you enjoy working in a fast –paced learning environment?
    4. Can you apply IT technical skills and knowledge to solve real business issues?
    5. Do you have experience, interest or knowledge of the pari-mutuel industry?
    6. Are you bilingual in English and Spanish? (Preference given for these skills.)


    Apply for this position      |      Go back job listings


    Technical Services: Technical Services
    IT Technician - Harlow's Casino Resort & Hotel (Greenville, MS)

    The IT Technician is responsible for providing support for operating system requirements. This position sets up hardware such as personal computers, printers, and servers. Installs and troubleshoots issues and works with the appropriate resources to resolve them; provides on-call support for complex and critical computer application problems and issues; maintains a broad knowledge of state-of-art technology and equipment. Also, the IT Technician has a high level of customer service and teamwork skills. A Bachelors degree and 2-3 years related experience or the combination of education and experience that enables performances in all aspects of the position. A qualified candidate must be eligible to obtain a Gaming License if a contingent offered is extended, which includes drug screening and background checks.

    Note: When you apply for this job online, you will be required to answer the following questions:

    1. Are you at least age 21?
    2. Please describe your knowledge with personal computers.
    3. How many years of experience do you have in the position for which you are interested?
    4. Can you perform well in a fast paced environment?
    5. Are you comfortable receiving performance feedback?
    6. How would you rank your ability to multi-task and follow directions?
    7. Are you willing to get your hands and clothing dirty?
    8. Have you been involved in a conflict at work that resulted in a verbal or written warning?
    9. How proficient are you with Microsoft Office, Excel and Word?
    10. What is your experience level writing reports?
    11. What are your thoughts on working beyond your normal scheduled hours?
    12. We are open 365 days a year, will this be a problem for you?
    13. Will you consent to pre-employment background checks, pre-employment and/or random drug testing, past employment verification and/or reference checks?
    14. Can you speak, read and write English?
    15. Are you willing to work weekends and holidays?
    16. Describe your interest and ability to work evenings:
    17. Co-workers are an important part of me delivering excellent service to my guest.
    18. Are you able to frequently bend, stoop and reach to move items at various heights (i.e., floor level, shoulder level, or using a ladder)?
    19. Are you an existing employee?
    20. Please describe the way in which you left your most recent past employer:
    21. Are you physically able to perform the job duties and responsibilities as described in the job description with or without accommodations?
    22. If you are being considered for a position, you may receive an assessment which must be completed within 24 hours. The assessment will be sent to the email address you indicated on your application. Are you willing to comply with completion of the assessment(s) within this time frame?
    23. Were you referred to this company by a current employee?


    Apply for this position      |      Go back job listings


    Technical Services: IT Database Management/Services
    Information Technology Manager - Harlow's Casino Resort & Spa (Greenville, MS)

    ·         Manages the IT Technician staff in performance of their daily operations.

    ·         As assigned by the IT Director, IT Manager may be responsible for conducting interviews, training, evaluating, and motivating IT Technicians.

    ·         Provides support for complex and critical computer application problems and issues that the end-users encounter on a daily basis;

    ·         Builds and runs queries/reports;

    ·         Required to support Users  24 – Hours during periodically assigned  ‘On-call” duties;

    ·         Perform any other duties assigned by the Director of IT


    Apply for this position      |      Go back job listings


    Technical Services: Computer Information Systems
    Sr. Director of IT - Riverwalk Casino (Vicksburg, MS)

    • Plans, coordinates, directs, and designs all operational activities of the IT department and provides direction and support for IT solutions that enhance mission-critical business operations.• Formulates and deploys long-term strategic plans for acquiring and enabling efficient and cost-effective information processing and communication technologies.• Manages IT department, operational and strategic planning, including business requirements, budgeting, project planning and organizing the allocation of resources.• Authorizes and oversees the deployment, monitoring, maintenance, development, and support of all hardware and software based on department needs.• Responsible for all computer hardware, communications equipment and software used in the conduct of the slot machine licensee's operations.•  Develops and implements all IT policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing, and Ensures compliance with regulatory controls both internal and external including but not limited to state and federal laws and the Mississippi Gaming Control Board regulations.

    Note: When you apply for this job online, you will be required to answer the following questions:

    1. Would you consent to pre-employment background checks, if required, including past employment information, education verification, reference checks, criminal records and drug screening?
    2. If required by management, would you be willing to work extra hours?
    3. How many years of experience do you have in the position for which you are interested?
    4. Do you have the ability to close sales with add-ons and up-selling to meet the customer's needs?
    5. How proficient are you with Microsoft Office, Excel and Word?
    6. What is your level of experience with using e-mail or other systems for communication?
    7. What is your experience level writing reports?
    8. I am willing to do tasks outside of my job description, and other side duties that may be asked of me.
    9. I have worked in a customer service related position before.
    10. Can you speak, read and write English?
    11. How much experience do you have up-selling to a guest?
    12. Are you physically able to perform all the job duties and requirements as outlined in the job description for this position?
    13. Would you and your past supervisors consider you a goal oriented team player with a
    14. How many words per minute are you able to type?
    15. Define your teamwork abilities:
    16. Which of the following is the main reason you are applying for this position?
    17. Which statement best describes you?
    18. Please describe the way in which you left your most recent past employer:
    19. How many years relevant experience do you have in the position for which you are interested?
    20. How many executive level managers have you directly supported at one time?
    21. What best describes your experience with event planning?
    22. Are you 21 years of age or older?


    Apply for this position      |      Go back job listings


    Technical Services: Web Design/Development
    Product Owner - TwinSpires.com (Lexington or Louisville, KY)

    Job Summary – The Product Owner is a member of an Agile Scrum team who works with stakeholders to define the product backlog. The Product Owner provides a holistic view of the product(s) and is key in determining the product lifecycle, including working with the Product team and key stakeholders to define features, write and prioritize user stories for the development team.

    Essential Functions

    • Understand internal stakeholder priorities and user/customer needs to define business & product objectives
    • Support business in creation, management, and prioritization of the product backlog in order to drive Release Planning for the delivery team
    • Write customer-centric documentation (features/user stories/requirements) for the product backlog
    • Drive development of Iteration objectives and prioritize Iteration and defect backlog
    • Provide day-to-day tactical objectives and quick, just-in-time decisions to answer development questions and defect triage
    • Work with QA to provide logical, meaningful, and testable acceptance criteria.
    • Prepare for product/release launches with appropriate communication to stakeholders and customer-facing teams such as customer service, marketing and product support, etc.
    • Work closely with technical leads, engineering teams and architecture stakeholders for technical issues, architectural considerations and engineering assessment of product goals.
    • Communicate progress, recommendations and obstacles to the larger team.
    • Ability to translate and articulate business needs into software requirements/User Stories
    • Excellent communication skills and understanding of software development process
    • Ability to multi-task and work in a dynamic and flexible environment
    • Comfortable with fast paced work environment.
    • Other duties as assigned by Management                                     

    Supervisory Responsibilities:   N/A

    Education and/or Experience: 

    • BS/BA degree preferred or equivalent experience.
    • Excellent product delivery skills with at least 3-5 years as an Agile product manager/product owner
    • Agile process experience in organizing and guiding teams to succeed
    • Knowledge of user experience design and/or demonstrated influence on improved UX
    • Experience with SAFe (www.scaledagileframework.com)
    • Experience with mobile/online B2C applications/ eCommerce/ heavy transactional applications
    • Experience or knowledge of horse racing/ betting/ iGaming applications would be beneficial

     Licenses/Certificates:  N/A

    Physical Demands:  The following physical and mental demands are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    a)    While performing the duties of this job, the employee is frequently required to sit, sometimes for prolonged periods while working at a desk, on the phone, and/or on the computer; type on a computer keyboard; use hands to finger, handle or feel; talk or hear; reach with hands or arms; walk or stand; and perform some repetitive motion activities.

    b)    Specific vision abilities required by this job include close vision, color vision, color differentiation, peripheral vision, depth perception, and ability to adjust focus.

    c)    This position requires the ability to work effectively as part of a team; and concentrate on a variety of details when faced with interruptions and changing work priorities.

    d)    The mental demands are representative of those that must be met by an employee to successfully perform the essential functions, as described above, including but not limited to: demonstrated ability to anticipate and solve practical problems or resolve issues; reason, calculate figures and amounts; collect, interpret, and/or analyze complex data and information, and draw valid conclusions; interpret procedures and policies; and meet schedules in a dynamic and sometimes demanding work environment.

    e)    The noise level in this work environment is usually moderate. The work environment characteristics are representative of those an employee encounters while performing the essential functions of this job in a typical office environment.

    f)     The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


    Apply for this position      |      Go back job listings


    Technical Services: Technical Services
    Software Engineer (Front-end) - TwinSpires.com (Louisville, KY)

    Summary –

    The Software Engineer will work as a part of a larger team to design and develop custom front-end solutions that meet the needs of the business and those of our patrons.  This role will also participate as a member of a scrum team and will therefore be required to participate in mutually deliverable goals and will have to coordinate efforts that maximize the contributions of the group.

    Responsibilities –

    • Write and support user-facing features that furthers the objectives of the organization
    • Provides documented solutions and manuals for developed solutions
    • Develop reusable, efficient code that lends itself to continual improvement and delivery
    • Collaborate with peers and team members to design and achieve an optimal design solution
    • Investigate new technologies, techniques, and industry developments.
    • Transfers knowledge and coaches engineering team through new practices
    • Improves operations by conducting systems analysis; recommending changes in policies and procedures
    • Document and troubleshoot bugs as is required to maintain a successful application platform; 24x7 operation
    • Determines operational feasibility by evaluating analysis, problem definition, requirements, solution development, and proposed solutions
    • Develops software solutions by studying information needs; conferring with users; studying systems flow, data usage, and work processes; investigating problem areas; following the software development lifecycle
    • Design and participate in the development of the mobile apps, and back end business services interaction protocols (e.g. web services) for consumer-facing products dedicated to mobile (iOS, Android and others) users

    Requirements –

    • Bachelor of Science in Information Science/Systems, or equivalent experience and industry certifications
    • 5+ years of demonstrated career progression
    • Strong experience in development client-side scripting and JavaScript frameworks, including AngularJS
    • Recent experience serving as an Agile Scrum team member
    • Experience developing consumer facing applications
    • Expert in technologies: AngularJS, CSS, HTML, Git Repository
    • Experience with Cordova, Java, Spring and SQL nice to have

    • Authorized to work in the US on full-time basis

    Apply for this position      |      Go back job listings


    Technical Services: Technical Services Management
    Scrum Master - TwinSpires.com (Louisvlle, KY)

    Summary –

    The Scrum Master will be responsible for facilitating a Scrum team to deliver of software for the business.  The Scrum Master will help guide and coach the team and the organization in the practices of Agile.  They will act as facilitator and process steward. 

    Responsibilities –

    • A Team-based servant leader who leads by example
    • Strongly supporting the Product Owner and Development Team in their progress to the goal of the iteration and release
    • Guiding and Coaching the Scrum Team and organization on how to use Agile/Scrum practices and SAFe (Scaled Agile Framework) principles and practices
    • Guiding and Coaching both the Scrum Team and the Development team on how to get the most out of self-organization
    • Facilitates all team meetings, including daily stand-up, Iteration planning, Team Demo, Retros and more
    • Removing impediments so the team can remain focused on achieving objectives.
    • Facilitating discussion, decision making, and conflict resolution
    • Assisting with internal and external communication, improving transparency, and radiating information
    • Supporting and educating the Product Owner, especially with respect to refining(aka grooming) and managing the product backlog
    • Coordinate with other Scrum teams, DevOps, Release, POs and Leadership teams
    • Enjoy coaching and mentoring a team to maximize progress and potential
    • Motivated and driven, and have the ability to influence and drive teams to success using Agile/Scrum/Lean practices

    Requirements –

    • Bachelor of Science in Information Science/Systems, or equivalent experience and industry certifications
    • First level Scrum Master certification (PSM I, CSM )
    • Excellent communication, interpersonal, organizational, facilitation, presentation and team building skills
    • In-depth knowledge of SAFe (Scaled Agile Framework) three plus years’ experience as a Scrum Master
    • Experience with Rally or other Agile Management tools

    Apply for this position      |      Go back job listings


    Technical Services: Technical Support/Help Desk
    Technical Support Specialist - United Tote (Louisville, KY)

    SUMMARY:
    Provides day-to-day technical support for tote systems, networks and operations. Is expected to troubleshoot and provide creative solutions for system issues.

    ESSENTIAL DUTIES/RESPONSIBILITIES:
    • Provides technical support on the phone or in person to operations and customer service personnel.
    • Provides support in the form of software upgrades for any United Tote customer (domestic or international)
    • Assists hub operators on emergency situations as well as routine operational items
    • Provides solutions for new environments as well as technical solutions to General Managers and Customer Service Representatives. May include added responsibilities for the Marimba system, and Active Directory Support.
    • Must possess a good understanding of trouble shooting procedures and the ability to report and document problems as they occur
    • Other duties as assigned.

    SKILLS/QUALIFICATIONS:
    • Must have the knowledge needed to configure a system to meet the needs of any United Tote customer.
    • Mastery of all of the skills of the Hub Operator and Help Desk 1 positions are required.
    • Must be extremely familiar with system installations and new site additions as well as the ability to recognize variances between one system and another.
    • Experienced in working alone or with others to resolve system hardware/software problems.
    • Must be able to travel extensively in and out of North America sometimes for extended durations.
    • Strong analytical skills to troubleshoot system and tote terminal interactions between modules.
    • Knowledge of numerous software and hardware technologies strongly desired.
    • Basic knowledge of Tote Network configurations and routing.
    • Good communication skills both verbally and written; ability to document events.

    SUPERVISORY RESPONSIBILITIES
    This job has no supervisory responsibilities.

    EDUCATION/EXPERIENCE:
    High school diploma or general education degree (GED) is the minimum education required. Degree in computer science is preferred. A minimum of three years experience as a Tote hub operator or electrical and/or computer experience is required; or equivalent combination of education and experience.


    PHYSICAL DEMANDS
    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to stand and walk. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

    Exposure to moderate noise levels in offices, data centers, airports, planes, cars, and general public areas. Fast paced environment requiring normal movement around and between geographic facilities. Position may require licensing by the proper racing and/or gaming authorities at or within the geographical site or region.
     

    Note: When you apply for this job online, you will be required to answer the following questions:

    1. Are you able to work nights, weekends and holidays?
    2. Can you provide a list of software and hardware technologies on which you have experience?
    3. Do you have any experience with pari-mutuel wagering systems?


    Apply for this position      |      Go back job listings


    Technical Services: Technical Services
    Technician/Operator - United Tote - Dania Jai Alai (Dania Beach, FL)

    SUMMARY:
    Tote system data entry and verification work, reports and paperwork for racetrack and/or corporate office, train new employees, maintains, operates, setup, or troubleshoot boards and auxiliary odds boards. Prepares and maintains UT equipment, repairs, maintains and cleans betting terminals, installs and tears down equipment, stock ticket paper on betting lines, unloads ticket stock from freight truck, labeling, packaging, and shipping reordering spare parts, loads and unloads equipment, maintain and repair infield or auxiliary display boards, and other tasks as required.

    ESSENTIAL DUTIES/RESPONSIBILITIES:
    • Tote system data entry and verification.
    • Preparation of reports/paperwork for the racetrack and/or corporate office.
    • Assist in the shipping, loading or unloading of company equipment and/or supplies.
    • Labeling, packaging, shipping and re-ordering of spare parts.
    • Assist in the training of new employees and Line Technicians
    • Maintain, operate, setup or troubleshoot tote boards and auxiliary odds boards.
    • Operation of the communications equipment used at the racetrack.
    • Responsible for the preparation and maintenance of United Tote equipment.
    • Equipment installation and tear down.
    • Stocking of ticket paper on betting lines.
    • Unloading of ticket stock from freight trucks.
    • Perform minor repairs on terminal components, test components, correctly package components for shipment and order replacement components.
    • Develop wiring and soldering skills.
    • Other duties as assigned.

    SKILLS/QUALIFICATIONS:
    Must have understanding of what pari-mutuel wagering is and United Tote’s role at the racetrack. Must be able to interact with association personnel in a professional and efficient manner. Must be able to understand configurations of the Tote room hardware, i.e. modems, multiplexers, consoles, display controllers and printers. Familiarity with the Tote Board installation and operation.
    Understand the system reports and know what information is reported. Understand how prices are calculated and become familiar with the State rules and regulations.

    EDUCATION/EXPERIENCE:
    High School Diploma or GED. Line technician experience and electrical and/or computer experience.

    WORK ENVIRONMENT:
    Must be at least eighteen (18) years of age, able to be licensed by state racing commission, able to work flexible work hours, including evenings, weekends, and holidays. Some travel may be required as the workloads dictate. Must be punctual and have reliable transportation.
     


    Apply for this position      |      Go back job listings


    Technical Services: Computer Information Systems
    Hub Operator I - United Tote - Portland Hub (Portland, OR)

    Job Title: Hub Operator I
    Department: United Tote
    FLSA Status: Non- Exempt
    Job Code: Full-Time
    Reports To: Hub Manager


    Entry level position is available in Louisville KY for United Tote as a Hub Operator.

    ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
    • Assists UT customers in troubleshooting of communication equipment, consoles, terminals, tote boards/auxiliary odds boards, and other tasks as required.
    • Understand configurations of the Tote room hardware, i.e. Consoles, Routers, Port Servers, Switches, EL-32’s and Printers.
    • Tote system data entry and verification, including timely completion of association and/or corporate office reporting.
    • Diligent completion of paperwork, which includes the ability to document, in detail, any incidents and or problems that occur.
    • Must interact with association personnel in a professional and efficient manner.
    • Responsible for the preparation, installation, maintenance and/or tear down of other United Tote equipment.
    • Assist in the training of new employees.
    • Understanding of IP Addressing
    • Understanding of pari-mutuel wagering
    • Other duties as assigned

    EDUCATION AND/OR EXPERIENCE

    • High School diploma or GED
    • Computer knowledge.
    • Understanding pari-mutuel wagering, configurations of Tote room hardware, i.e., consoles, routers, port servers, switches, EL-32’s and printers, a plus.
    • Ability to pay close attention to fine details.
    • Must be at least 18 years of age, and able to work flexible hours, including evenings, weekends, and holidays.
    • Some travel may be required.
     

    Note: When you apply for this job online, you will be required to answer the following questions:

    1. Briefly describe your experience with computer hardware and/or networks.
    2. Are you available to work nights, weekends and holidays?
    3. How would you rate your ability to document events? Give some examples.
    4. Can you travel occassionally, if needed?


    Apply for this position      |      Go back job listings


     

    Sports Jobs Board Powered by TeamWorkOnline.com

    Technical problems? Contact the TeamWorkOnline webmaster / FAQ

    TeamWorkOnline Privacy Policy (Opens Popup Window)