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    Technical Services: Technical Services
    IT Technician - Harlow's Casino Resort & Hotel (Greenville, MS)

    The IT Technician is responsible for providing support for operating system requirements. This position sets up hardware such as personal computers, printers, and servers. Installs and troubleshoots issues and works with the appropriate resources to resolve them; provides on-call support for complex and critical computer application problems and issues; maintains a broad knowledge of state-of-art technology and equipment. Also, the IT Technician has a high level of customer service and teamwork skills. A Bachelors degree and 2-3 years related experience or the combination of education and experience that enables performances in all aspects of the position. A qualified candidate must be eligible to obtain a Gaming License if a contingent offered is extended, which includes drug screening and background checks.

    Note: When you apply for this job online, you will be required to answer the following questions:

    1. Are you at least age 21?
    2. Please describe your knowledge with personal computers.
    3. How many years of experience do you have in the position for which you are interested?
    4. Can you perform well in a fast paced environment?
    5. Are you comfortable receiving performance feedback?
    6. How would you rank your ability to multi-task and follow directions?
    7. Are you willing to get your hands and clothing dirty?
    8. Have you been involved in a conflict at work that resulted in a verbal or written warning?
    9. How proficient are you with Microsoft Office, Excel and Word?
    10. What is your experience level writing reports?
    11. What are your thoughts on working beyond your normal scheduled hours?
    12. We are open 365 days a year, will this be a problem for you?
    13. Will you consent to pre-employment background checks, pre-employment and/or random drug testing, past employment verification and/or reference checks?
    14. Can you speak, read and write English?
    15. Are you willing to work weekends and holidays?
    16. Describe your interest and ability to work evenings:
    17. Co-workers are an important part of me delivering excellent service to my guest.
    18. Are you able to frequently bend, stoop and reach to move items at various heights (i.e., floor level, shoulder level, or using a ladder)?
    19. Are you an existing employee?
    20. Please describe the way in which you left your most recent past employer:
    21. Are you physically able to perform the job duties and responsibilities as described in the job description with or without accommodations?
    22. If you are being considered for a position, you may receive an assessment which must be completed within 24 hours. The assessment will be sent to the email address you indicated on your application. Are you willing to comply with completion of the assessment(s) within this time frame?
    23. Were you referred to this company by a current employee?


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    Technical Services: IT Database Management/Services
    Information Technology Manager - Harlow's Casino Resort & Spa (Greenville, MS)

    ·         Manages the IT Technician staff in performance of their daily operations.

    ·         As assigned by the IT Director, IT Manager may be responsible for conducting interviews, training, evaluating, and motivating IT Technicians.

    ·         Provides support for complex and critical computer application problems and issues that the end-users encounter on a daily basis;

    ·         Builds and runs queries/reports;

    ·         Required to support Users  24 – Hours during periodically assigned  ‘On-call” duties;

    ·         Perform any other duties assigned by the Director of IT


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    Technical Services: Computer Information Systems
    Sr. Director of IT - Riverwalk Casino (Vicksburg, MS)

    • Plans, coordinates, directs, and designs all operational activities of the IT department and provides direction and support for IT solutions that enhance mission-critical business operations.• Formulates and deploys long-term strategic plans for acquiring and enabling efficient and cost-effective information processing and communication technologies.• Manages IT department, operational and strategic planning, including business requirements, budgeting, project planning and organizing the allocation of resources.• Authorizes and oversees the deployment, monitoring, maintenance, development, and support of all hardware and software based on department needs.• Responsible for all computer hardware, communications equipment and software used in the conduct of the slot machine licensee's operations.•  Develops and implements all IT policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing, and Ensures compliance with regulatory controls both internal and external including but not limited to state and federal laws and the Mississippi Gaming Control Board regulations.

    Note: When you apply for this job online, you will be required to answer the following questions:

    1. Would you consent to pre-employment background checks, if required, including past employment information, education verification, reference checks, criminal records and drug screening?
    2. If required by management, would you be willing to work extra hours?
    3. How many years of experience do you have in the position for which you are interested?
    4. Do you have the ability to close sales with add-ons and up-selling to meet the customer's needs?
    5. How proficient are you with Microsoft Office, Excel and Word?
    6. What is your level of experience with using e-mail or other systems for communication?
    7. What is your experience level writing reports?
    8. I am willing to do tasks outside of my job description, and other side duties that may be asked of me.
    9. I have worked in a customer service related position before.
    10. Can you speak, read and write English?
    11. How much experience do you have up-selling to a guest?
    12. Are you physically able to perform all the job duties and requirements as outlined in the job description for this position?
    13. Would you and your past supervisors consider you a goal oriented team player with a
    14. How many words per minute are you able to type?
    15. Define your teamwork abilities:
    16. Which of the following is the main reason you are applying for this position?
    17. Which statement best describes you?
    18. Please describe the way in which you left your most recent past employer:
    19. How many years relevant experience do you have in the position for which you are interested?
    20. How many executive level managers have you directly supported at one time?
    21. What best describes your experience with event planning?
    22. Are you 21 years of age or older?


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    Technical Services: Technical Services
    Terminal Technician - United Tote Churchill Downs Race Track (Louisville, KY)

    SUMMARY:

    Prepares and maintains UT equipment, repairs, maintains and cleans betting terminals, installs and tears down equipment, stock ticket paper on betting lines, unloads ticket stock from freight truck, labeling, packaging, and shipping reordering spare parts, loads and unloads equipment, maintain and repair infield or auxiliary display boards, and other tasks as required.

    ESSENTIAL DUTIES/RESPONSIBILITIES:

    ·         Responsible for the preparation and maintenance of United Tote equipment.

    ·         Repair, maintenance and cleaning of the betting terminals.

    ·         Equipment installation and tear down.

    ·         Stocking of ticket paper on betting lines.

    ·         Unloading of ticket stock from freight trucks.

    ·         Labeling, packaging, shipping and re-ordering of spare parts.

    ·         Unloading and loading of equipment on company or freight trucks.

    ·         Maintenance and repair of the infield or auxiliary display boards.

    ·         Perform minor repairs on terminal components, test components, correctly package components for shipment and order replacement components.

    ·         Develop wiring and soldering skills.

    ·         Understand how the terminals communicate with the Tote system.

    ·         Develop an understanding of the different wagers offered and be able to answer questions relating to the different wagers.

    ·         Other duties as assigned.

     

    SKILLS/ABILITIES: 

    Familiarity with the United Tote communications equipment, i.e. modems and multiplexers, Tote Board installation and operation is desired.  Must be able to interact with association personnel and patrons in a professional and efficient manner.

    EDUCATION/EXPERIENCE:

    Minimum of High School Diploma or GED.  Familiarity with pari-mutuel betting is desired.  Race track experience and electrical and/or computer experience us preferred.

    WORK ENVIRONMENT: 

    Must be at least eighteen (18) years of age, able to be licensed by state racing commission, able to work flexible work hours, including evenings, weekends, and holidays.  

    Seasonal employment dates:  May 10, 2016 through June 30, 2017

    Days of the Week:  Wednesday and Friday; some weekends possible

    Hours per day:  8-10

    Approximate pay rate: $12.00

    Note: When you apply for this job online, you will be required to answer the following questions:

    1. Are you able to work evenings, weekends and holidays?
    2. Do you have some experience, interest or knowledge of the pari-mutual industry?
    3. Do you have at least 1 year of experience with computer hardware or office machines?
    4. Do you have at least 1 year of experience working with small tools (screw driver, drill, etc.)?
    5. Have you had at least 1 year of experience in dealing with the general public?
    6. Are you at least 18 years old?


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