Careers



Current available jobs in Sales & Marketing:


» Seasonal Guest Services Representative - Arlington International Racecourse (Arlington Hts, IL)
» Box Office Administrator - Arlington International Racecourse (Arlington Hts, IL)
» Bingo Caller/Representative (Part-Time) Mon/Wed/Fri - Calder Casino & Race Course (Miami Gardens, FL)
» Seasonal Partnership Activation Representative - Churchill Downs Racetrack (Louisville, KY)
» Group Sales Account Executive - Churchill Downs Racetrack (Louisville, Ky)
» Director - Lifestyle Communications - Churchill Downs Racetrack (Louisville, Ky)
» Gift Shop Cashier - Harlow's Casino Resort & Spa (Greenville, MS)
» Casino Host - Harlow's Casino Resort & Spa (Greenville, MS)
» Sales Manager - Harlow's Casino Resort & Spa (Greenville, MS)
» Marketing Associate - Harlow's Casino Resort & Spa (Greenville, MS)
» Casino Coordinator - Harlows Casino Resort and Hotel (Greenville, ms)
» Casino Host - Riverwalk Casino (Vicksburg, MS)
» Gaming Shift Supervisor - Riverwalk Casino Hotel (Vicksburg, MS)
» Customer Service Representative - Twinspires.com (Lexington, KY)



Sales & Marketing: Client Relations/Customer Service
Seasonal Guest Services Representative - Arlington International Racecourse (Arlington Hts, IL)

Position Objective:
Provides outstanding Customer Service at all times while conducting themselves in a manner consistent with the highest ethical and moral standards prevailing in the business community in which we operate.

Primary Duties and Responsibilities:
- Drive the “Arlington Experience” by providing  all guests a positive  first impression by offering superior, individualized service
- Enthusiastically greet guests and direct them to the appropriate seating, group venue, or restaurant locations
- Multitask at a  high level in a high volume and fast paced environment
- Go above and beyond in every circumstance with a “Do what others Don’t” mentality
- Provide guests with accurate information about all events and activities in and around Arlington Park
- Interact with guests to help provide an unmatchable experience
- Enforce policies established by Arlington International and Guest Services Management
- Proactively keep safety and security in the forefront of your mind to ensure a safe experience for all guests 
- Handle cash at various reserved seating locations and group venues
- Work as a member of a team with the common goal of exceeding guest expectations
- Take ownership of areas worked and report any issues or circumstances to appropriate supervisor
- Handle guest concerns and  issues up to a level where intervention by a supervisor is required
- Follow all policies and procedures as set forth by Guest Services Management
- Other duties as assigned by management

Supervisory Responsibilities:
None

Personal Qualifications:
- Ability to work with other Guest Services Team members
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
-  Ability to deal with problems involving several concrete variables in standardized situations
- Demonstrated knowledge of the horse racing industry
- Previous experience in a customer service capacity a huge plus
- Demonstrate professionalism and common courtesy at all times
- Sense of urgency and ownership 
- Comfort in dealing with difficult situations involving both customers and employees

Education, Training and Experience:
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee may be regularly required to sit; use hands to finger, handle, or feel; and talk or hear.  The employee is required to stand for long periods of time, walk long distances, and reach with hands and arms.  The employee is occasionally required to stoop, kneel, crouch, or crawl.  The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or mover up to 25 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

The noise level in this work environment is usually moderate.
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Are you available to work weekends and holidays?(yes/no)
2. Are you available May through September ? (yes/no)
3. Are you aware this is a seasonal position? (yes/no)
4. Do you have any issues with wearing a uniform? (yes/no)


Apply for this position      |      Go back job listings


Sales & Marketing: Ticket Sales Management
Box Office Administrator - Arlington International Racecourse (Arlington Hts, IL)

Position Objective:

Contribute to the company’s success through the administration and supervision of Ticket &

Reservation Sales activities. Meet individual and departmental goals and objectives.

Primary Duties and Responsibilities:

o Provide administration and back?end management of the ProVenue ticketing system to set up

and maintain events, including all ticketing options, packages, promotions and products for

sale.

o Assist in designating seat assignments for season ticket holders, group ticket sales and

others.

o Hires, trains, schedules and supervises customer service representatives with an emphasis on

delivering a superior guest experience

o Appropriately monitor and enthusiastically develop customer service, reservation and box

office operations

o Provide a presence at peak gate service times to support admissions operations

o Manage overall ticket distribution based on manifests requiring mail, pickup, will call or print at

home tickets

o Maintain reservation listings for dining and seating venues

o Cooperate with Web Content Administration making tickets and sales options available online

o Maintain procedure and training manual for seasonal customer service staff

o Compile daily, weekly and year end sales analysis

o Participate in sales planning process

o Demonstrate the ability to balance multiple projects, meet deadlines and communicate

effectively in a frequently flexible and quick?moving environment

o Delegate tasks to Customer Service Representatives for an efficient organizational workflow

o Demonstrate impeccable skills in working with the public, include positive attitude, flexibility,

and the ability to listen to concerns and resolve problems creatively

o Demonstrate an ability to positively work with guests, customer service representatives, guest

services, box office agents, sales, marketing and Levy to achieve collective business

objectives

Supervisory Responsibilities:

Must have experience in customer service.

Personal Qualifications:

o Ability to effectively interact with customers, staff and management

o Strong computer skills

o Good reasoning skills; ability to handle problems

o A sense of urgency and willingness to get the job done

o Excellent human relations and communication skills are necessary

o Ability to work in a fast paced environment and interact with internal departments.

o Ability to exercise sound business judgment and generate effective solutions quickly as

necessary

o Work Wednesday to Sunday during the racing season

o Able to respond to customer’s needs and make decisions that are beneficial to both the customer

and Arlington

o Understand and represent Arlington’s image and reputation both at work and at functions outside

Arlington

Education, Training and Experience:

Bachelor’s Degree (BA) from a four year college or university; and two to three years experience in

the hospitality industry with related experience and/or training; or equivalent combination of education

and experience.

Excellent computer and telephone skills are required.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee

to successfully perform the essential functions of this job. Reasonable accommodations may be

made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger,

handle, or feel; and talk or hear. The employee frequently is required to stand, walk and reach with

hands and arms. The employee is occasionally required to stoop, kneel, crouch, or crawl. The

employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25

pounds. Specific vision abilities required by this job include close vision, distance vision, color vision,

peripheral vision, depth perception, and ability to adjust focus.

The noise level in this work environment is usually moderate.

EOE M/F/D/V

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have experience in ticket programming and database management? (List programs)
2. Do you have experience dealing regularly with the public (Yes,No)
3. Do you have a problem working non-traditional and sometimes, long hours? ( Yes,No)
4. What relevant experience do you bring to this position as it relates to? ( computer knowledge, communication skills and supervision
5. Can you commit to working Wednesday through Sunday, May through September?
6. What is your mimimum salary requirments?


Apply for this position      |      Go back job listings


Sales & Marketing: Event Marketing
Bingo Caller/Representative (Part-Time) Mon/Wed/Fri - Calder Casino & Race Course (Miami Gardens, FL)

FUNCTION

 

The Bingo Caller/Representative is primarily responsible for providing an exciting Bingo calling experience at Calder Casino’s weekly Bingo events.  The BingoCaller/Representive is also responsible for verification of Bingo procedures according to Calder Casino rules.

SPECIFIC DUTIES AND RESPONSIBILITIES

 

  • Ensures the highest possible standards of guest service are provided, listens and responds to guest and team member concerns and questions
  • Clearly and energetically announces the Bingo game sessions over a microphone system in the Bingo area
  • Ensures that all Calder Casino Bingo rules and regulations are followed correctly.
  • Coordinates set-up and breakdown of the Bingo area, operating equipment that randomly selects the numbers for Bingo and recording the drawn balls in the sequence called, verifying winning cards, calculating prize amounts, ensuring that guests and team members follow proper conduct and procedures in the Bingo area
  • Maintains cleanliness of Bingo area after each session
  • Ensure the safety and security of guest and employees
  • Keeps guests informed of upcoming events and changes in the Bingo program as well as other Calder Casino promotions and events
  • Assist when needed with Promotions and Special Events  setup/teardown, executions and announcing                                                                                                                                                                                                                                                                                                                                                                               
  • Other marketing related duties as assigned

STANDARDS OF PERFORMANCE

  • Maintaining a professional working relationship among all personnel
  • Oral and written communication skills
  • Willingness to assume responsibility relative to Promotions and Special Events department

EDUCATION, TRAINING, AND EXPERIENCE

·          A high school diploma or GED equivalent

·          Ability to actively engage and entertain small to large audiences

·          Experience in customer service is a plus

Churchill Downs Incorporated is and Equal Opportunity Employer. M/F/D/V EOE

Note: When you apply for this job online, you will be required to answer the following questions:

1. Are you at least 21 years of age? Yes or No
2. Do you have at least 1 year of customer service experience? Yes or No
3. Are you willing to submit to extensive reference and background checks? Yes or No
4. Are you willing to work a flexible schedule including weekends, evenings and holidays? Yes or No
5. Do you have Casino Experience? Yes or No


Apply for this position      |      Go back job listings


Sales & Marketing: Sponsorship Services/Activation
Seasonal Partnership Activation Representative - Churchill Downs Racetrack (Louisville, KY)

Summary

Churchill Downs Racetrack seeks a passionate and highly motivated seasonal employee (March 9, 2015 - May 8, 2015) on the Partnership Activation Team. Reporting to the Senior Manager of Partnership Activation, the seasonal is responsible for the activation and fulfillment of contracts negotiated by the Partnership Development team. This includes the execution of sponsor promotions and activation primarily related to Kentucky Derby week. The seasonal my serve as primary point of contact for assigned sponsors with tasks including promotions, hospitality, media, signage, experiential opportunities and advertising.

Essential Functions

Sponsorship Activation

  • Ensure all elements of sponsorship agreements have been satisfactorily executed as contracted.
  • Service as liaison between external partners to fulfill contractual obligations....vendors, contractors, and internal departments including, but not limited to: Marketing, Operations, Ticketing, Events, etc.
  • Provide support and assistance to colleagues on the Partnership Activation Team in executing similar tasks.
  • Compile post-event review and recap materials.
  • Administrative taks and other duties as assigned.

Sales Development

  • Collaborate and assist sponsorship sales team as requested.

Education, Experience, Skills, and Abilities

Required

  • In the process of completing, or already obtained a Bachelor's Degree in General Business, Marketing, or related.
  • Proven and demonstrated track record of providing exceptional client service, preferably in a highly recognized environment.
  • Broad knowledge and experience in sports marketing, promotion, and sponsorship activation.
  • Creative and well organized professional with a strong work ethic and desire to learn.
  • Ability to exercise sound business judgment generating effective solutions quicklay and/or raising issues to management as necessary.
  • Superb attention to detail.
  • Exceptional written, verbal, and presentation skills.
  • Ability to work a flexible schedule including nights, holidays, and weekends.

Preferred

  • Experience with licensing.
  • Experieince creating or selling sponsorship packages.
  • Proficient in Photoshop, Illustrator, and /or InDesign.

Supervisory Responsibilities

  • None.

Reports to

  • Senior Manager of Partnership Activation

Note: When you apply for this job online, you will be required to answer the following questions:

1. Have you held a role requiring you to serve as liaison between internal and external clients?
2. Do you have any experience working with licensing or sponsorship staff?
3. Have you been responsible for genertating post event reviews and recommendations?


Apply for this position      |      Go back job listings


Sales & Marketing: Business-to-Business Sales
Group Sales Account Executive - Churchill Downs Racetrack (Louisville, Ky)

Summary

This full-time sales position is focused on selling full-menu inventory for Churchill Downs Racetrack including: season plans, group, hospitality and suite ticket packages via phone and face to face appointments. This person must be self-motivated and possess the skills required to create and execute a business sales plan to sell ticket packages at Churchill Downs Racetrack. This person will also be responsible for individual and team ticket and revenue goals.

Essential Functions

  • Sell ticket packages to businesses and individual fans via phone sales, face-to-face appointment, and referrals.
  • Prepare action plans and schedules to identify specific targets.
  • Identify, establish rapport, and provide ongoing follow up with sales prospects and contacts.
  • Prospect and cultivate new sales leads through creative lead generation methods, as well as follow up on leads provided by the team.
  • Meet or exceed outbound call volume per day as set by the Director of Ticket Sales.
  • Utilize Company CRM system to manage accounts, pipelines, productivity, and measurements.
  • Develop and execute the preparation, issuance, and delivery of sales materials.
  • Provide excellent customer service at all times.
  • Identify and resolve client concerns.
  • Prepare a variety of status reports, including activity, closings, follow-up, reports on special developments, information or feedback gathered through field activity.
  • Address customer issues and ensure effective and long term problem resolution.
  • Provide timely feedback to the Company regarding service failures or customer concerns.
  • Ability to work flexible schedule including nights, weekends, and holidays.
  • Perform miscellaneous job-related duties as assigned.

Expectations

  • Adhere to CDI/CDRT policies and procedures.
  • Act as a role model within and outside the organization.
  • Perform duites as workload necessitates.
  • Demonstrate flexible and efficient time managment and ability to prioritize workload.
  • Meet Department productivity standards.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have at least three (3) years of sales experience?
2. Are you comfortable with networking, cold-calling, and establishing rapport with individuals you do not know?
3. Have you worked in a sales environment where you are compensated with a low base salary but a strong commission structure?


Apply for this position      |      Go back job listings


Sales & Marketing: Marketing
Director - Lifestyle Communications - Churchill Downs Racetrack (Louisville, Ky)

Summary
The Director of Lifestyle Communications for Churchill Downs® Racetrack (CDRT) is responsible for leading and executing a lifestyle PR strategy for the Kentucky Derby® & Churchill Downs® Racetrack in order to drive year-round earned media impressions and enhance consumer relevance for both brands.
Essential Functions

Includes, but is not limited to, the following:
• Develop and lead annual lifestyle earned media strategy and execution for the Kentucky Derby® & Churchill Downs® brands
o Conduct media outreach with both regional and national outlets; develop & maintain relationships in order to drive positive coverage
o Negotiate celebrity partnerships with entertainment companies, publicity agencies and talent managers & strategically allocate ticket and budget allotment to maximize earned media coverage
o Collaborate with national lifestyle media outlets to enhance on site coverage of the Kentucky Derby
• Produce effective and engaging publicity materials including key messages, press releases and content for web & social channels
o Collaborate with marketing team to build PR “hooks” into events from conception
• Maintain close partnership with Churchill Downs® Racing Communications staff
o Serve as Churchill Downs® media liaison to all lifestyle media
o Identify & train internal spokespeople as needed
• Manage partnerships with major Derby Galas & Louisville Visitors Bureau
• Support top sponsors in achieving dual-brand PR mentions
• Establish robust metrics for evaluating PR outcomes
• Manage lifestyle communications budget
• Provide ongoing communications counsel to marketing and business leaders

Supervisory Responsibilities
• Direct work of PR agency partners and interns

Education, Experience, Skills and Abilities
• 6+ years of professional experience in Public Relations with a focus on entertainment/lifestyle, events, fashion, music or other pop culture media.
• Bachelor’s degree (B.A.) from four-year college or university in Public Relations, Marketing, Journalism, Communications or a related field.
• Alternatively, equivalent combination of education and experience.
Required Qualifications
• Strength in strategic planning of earned media campaigns & creation of “hooks”
• Established relationships with national media outlets
• Strong familiarly with popular culture celebrities & their potential media appeal
• Experience negotiating celebrity contracts
• Experience directly pitching to editors
• Ability to prioritize, plan and work independently with minimal supervision
• Ability to collaborate with & lead a cross functional team
• Excellent oral and written communication skills
• Active use and professional knowledge of key social media channels (e.g. Facebook, Twitter, Instagram, Pinterest, Google+, etc.)
Preferred Qualifications
• Working relationships with Louisville-regional media outlets
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. 1. Do you have a minimum of six (6) years professional experience in Public Relations?
2. 2. Do you have experience directly pitching stories to publication editors and securing national media placements?
3. 3. Do you have experience facilitating media coverage of celebrities?


Apply for this position      |      Go back job listings


Sales & Marketing: Client Relations/Customer Service
Gift Shop Cashier - Harlow's Casino Resort & Spa (Greenville, MS)

 Provide assistance and great customer service to guests who enter the Gift Shop. Retrieve daily bank from the Cage; Always verify amount of money in your bank before beginning shift. If there is a discrepancy notify your Supervisor right away; Responsibilities include greeting guests, selling merchandise to guests, stocking shelves and counters, setting up displays and any daily promotions; Keep the shop in a neat, clean and organized manner. *cb*


Apply for this position      |      Go back job listings


Sales & Marketing: Event Promotions
Casino Host - Harlow's Casino Resort & Spa (Greenville, MS)

·         Maintains relationships and markets our gaming product and amenities to targeted guest base to increase gaming revenues.

·         Greets guests in the casino and participates in social events and special programs.

·         Responsible for marketing to predetermined active and inactive guests by phone, mail and in person to further develop brand loyalty and visitation to casino.

·         Responsible for delivering sales targets while working effectively as a collaborative team member.

·         Maintains a positive attitude at all times.

·         Must maintain the strictest confidence of any and all confidential information disclosed by Harlow’s Casino Resort & Spa.

·         Must be energetic, friendly, sharp and professional at all times.

·         Circulates the casino floor, greeting guests who are playing in all gaming areas.

·         Identifies potential new members for the Premiere Players Club and explain the card advantages.

·         Be familiar with all current and upcoming special events, promotions, entertainment and all casino facilities.

·         Assists guests in obtaining service for machine repairs, change, payoffs, or understanding machine operations.

·         Stays in contact with all levels of guests to ensure Harlow’s is fresh on their minds when they make decisions on how to spend their entertainment dollars.

·         Develops and maintains a viable list of players.

·         Assists with dinner and/or Hotel reservations for guests as well as comps as warranted, in accordance with company established guidelines.

·         Resolves any problem or perceived guest inconvenience in order to ensure guest satisfaction.

·         Communicates with VIP through telemarketing, letter writing about available services, promotional opportunities and special events.

·         Negotiates and coordinates details of hosted events aimed at player development and player loyalty.


Apply for this position      |      Go back job listings


Sales & Marketing: Sales & Marketing Management
Sales Manager - Harlow's Casino Resort & Spa (Greenville, MS)

    

·         Responsible for executing and meeting established sales goals for Harlow’s Casino Resort and Spa  which includes, but not limited to, hotel rooms, event space, banquet sales and bus tour business

·         Develops sales strategies to identify new business and growth opportunities.

·         Develop and maintain a network of contacts in the hospitality industry, including organizations, meeting planners, group leaders and tour operators.

·         Establish marketing territories to ensure market share and profitability.

·         Oversee tour and travel program.

·         Create innovative packages to sell groups focusing on midweek business.

·         Communicate to the Director of Marketing, information and statistics pertinent to the planning and execution of advertising and promotional campaigns to minimize the effects of competitive activity.

·         Ensure execution of contracts, deposits, billing pertinent to meeting and banquet space.

·         Effectively communicate BEOs (Banquet Execution Orders) and events to banquet manager, staff and affected casino operating departments.

·         Coordinates the set-up and staffing for all on and off-site marketing events.

·         Represents Harlow’s at all on and off-site events to ensure complete and professional execution of event.

·         Assists with auditing client requests and purchases made against services rendered.

·         Gathers post-event information for management for summary reports to be prepared.

·         Reviews post-analysis reports and make recommendations to management for future planning.

·         Helps ensure contracted deadlines are met.

·         Acts as liaison between the client, food and beverage department, vendors and suppliers.

·         Completes internal forms to assist in event execution, requests for promotional coupons, creating purchase requisitions and other company and department forms.


Apply for this position      |      Go back job listings


Sales & Marketing: Marketing
Marketing Associate - Harlow's Casino Resort & Spa (Greenville, MS)

SUMMARY:  The Marketing Associate supports the Marketing Manager with the execution of casino promotional events and coordinates various property marketing functions including promotions, events and telemarketing, along with the development of support materials and systems. This job has no supervisory responsibilities.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Must  possess good communication, writing, origination and math skills.  Must have the ability to perform duties in a positive and professional manner.  Must demonstrate reliability and flexibility in work schedule that includes working weekends, evenings and holidays.  Superior internal/external customer service skills required.

 

QUALIFICATIONS:   Must have the ability to obtain a Work Permit issued by the Mississippi Gaming Commission;  Knowledge of principles and processes for providing customer service;  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required -

EDUCATION AND EXPERIENCE:  High school diploma or general education degree (GED) required.   Prior administrative or related experience required.  Casino experience and/or training preferred, but not required.

 

COMPUTER SKILLS:  To perform this job successfully, an individual should have excellent PC skills and a thorough knowledge of Microsoft Office applications.

 

WORK ENVIRONMENT: The work environment consists of  very demanding surroundings with a high noise level.


Apply for this position      |      Go back job listings


Sales & Marketing: Advertising/Agency
Casino Coordinator - Harlows Casino Resort and Hotel (Greenville, ms)

SUMMARY: Responsible for a variety of marketing activities which include but are not limited to; coordination and provides analysis of all Player Development and Sales activities.

ESSENTIAL DUTIES AND RESPONSIBILITIES: Represents Harlow’s Casino Resort in the most positive manner with internal as well as external guests to satisfy service expectations; Interacts effectively with a diverse group of guests; learns and uses operating practices of the department and the Company. Upholds Harlow’s Casino in all aspects of position; Provides prompt, courteous and professional guest service by listening to a variety of guest questions and complaints and then forwarding them to the appropriate personnel; Handles the system controls and procedures for the Player Development and Sales departments; Provides marketing and administrative support for Marketing Manager and Casino Host Department by handling all coordination of VIP guests accommodations and providing weekly reports and analysis. Maintain accuracy through data entry of all bus manifests; sends out day trip confirmations; documents any changes on the manifests; Updates lists with Group names and information in database; Works with the Sales team to tighten bus tracking/accuracy; Assists with group sales arrival preparations; Works with other departments to ensure excellent guest service;

Working at various casino marketing functions as scheduled by the department.

Performs other duties as assigned.


SUPERVISORY RESPONSIBILITY: N/A

QUALIFICATIONS: Must have the ability to obtain a Work Permit issued by the Mississippi Gaming Commission; Knowledge of principles and processes for providing customer service; To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required – Must be computer literate and have working knowledge of MS Word & Excel


EDUCATION AND EXPERIENCE: High school diploma or equivalent; One to three years of administrative experience preferably in casino environment.


Apply for this position      |      Go back job listings


Sales & Marketing: Event Marketing
Casino Host - Riverwalk Casino (Vicksburg, MS)

To deliver quality guest service in a fun and friendly atmosphere. While working together to generate a spirit of service internally. This position requires a friendly persona and a willingness to interact with others. By joining the team you are committing yourself to these values and acknowledge dedication to providing excellent guest service for our internal team, at all times.


Apply for this position      |      Go back job listings


Sales & Marketing: Event Promotions
Gaming Shift Supervisor - Riverwalk Casino Hotel (Vicksburg, MS)

Position Summary

Oversee gaming operations and personnel in an assigned area. Circulate among tables and observe operations; May explain and interpret operation rules of house to guests when acting as Slot Shift Supervisor. Performs normal floor attendant duties when acting as Slot Floor Person.

 

Essential Duties and Responsibilities

 

Include, but are not limited to:

·        Explain and interpret house rules, such as game rules and abetting limits for guests.

·        Monitor and verify the counting and distribution of currency and chips.

·        Monitor games operations to ensure that house rules are followed and that employees prompt and courteous service.

·        Observe guests behavior for signs of cheating such as marking, switching or counting of cards and report this to the Shift Supervisor.

  • Performs other duties as assigned.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to reach with stand, walk and reach with arms and hands. Must have the ability to lift at least 25 pounds.

 

Education / Training / Experience

High school diploma or equivalent; 5+ years’ experience in table games with at least 2 years in a supervisory capacity.

Qualifications

 

The requirements listed below are representative of the knowledge, skill, and/or ability required

 

·        Must have the ability to obtain a Work Permit issued by the Mississippi Gaming Commission.

·        Knowledge of principles and processes for providing customer service.

·        To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

·        Knowledge of  table games, ie: blackjack, craps, roulette and specialty games Maintain familiarity with all games used.

 

Skills and Knowledge

·        Ability to read, analyze and interpret common documentation.

·        Ability to respond to common inquiries or complaints from employees, regulatory agencies or members of the staff.

·        Ability to write and present information to management in a reasonable manner.


Apply for this position      |      Go back job listings


Sales & Marketing: Client Relations/Customer Service
Customer Service Representative - Twinspires.com (Lexington, KY)

Summary of Responsibilities
Answer customer inquiries coming from inbound calls, chats, or emails. Examples of these customer inquiries can include to set up new accounts, update account records, answer questions, handle complaints, troubleshoot problems, fund accounts and provide information. Utilizes business applications and the appropriate technology to perform routine activities. Performs daily transactions and processes related work in support of daily operations. Provides internal customer service support that achieves quality and customer service goals. Specializes in creating new customers, educating customers in TwinSpires.com product lines and encouraging new customers to deposit funds and wager.
Essential Functions, Duties, and Responsibilities
• Handles routine aspects of the operation with moderate supervision
• Performs daily transactions and processes related work
• Performs data entry, maintains and updates customer account records
• Can quickly grasp concepts and begin to learn deliverables of the position
• Completes tasks within defined time frames and at appropriate quality and customer service levels
• Understands essential functions and how individual performance affects company performance
• Provides internal/external customer service support that achieves customer service goals and objectives
• Reacts to problems and provides basic solutions based on prescribed guidelines or procedures
• Directs issues or concerns to the right person or group for resolution
• Answer inbound calls from customers to answer inquiries, handle complaints, troubleshoot problems and facilitate transactions
• Assist with account openings and encourage initial deposits
• Educate customers on product lines
• Daily balancing and reconciliation of financial transactions
• Identify, document and escalate priority issues
• Other duties as assigned by Management

Key Qualifications
• Able to maintain customer confidentiality
• Strong communication, written skills, and interpersonal skills
• Comfortable with fast paced schedule driven development
• Computer literate, experience with Microsoft Office is preferred
• Ability to work in a fast paced environment and be able to multitask
• Flexibility with your schedule to meet the needs of the business
Education
High school diploma or equivalent. Proficient in data entry/keyboard skills and relevant computer applications. Previous customer service, sales or horse racing industry experience a plus.

Supervisory Responsibilities
None.

Physical and Mental Requirements
The following physical and mental demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
a) While performing the duties of this job, the employee is frequently required to sit, sometimes for prolonged periods while working at a desk, on the phone, and/or on the computer; type on a computer keyboard; use hands to finger, handle or feel; talk or hear; reach with hands or arms; walk or stand; and perform some repetitive motion activities.
b) Specific vision abilities required by this job include close vision, color vision, color differentiation, peripheral vision, depth perception, and ability to adjust focus.
c) This position requires the ability to work effectively as part of a team; and concentrate on a variety of details when faced with interruptions and changing work priorities.
d) The mental demands are representative of those that must be met by an employee to successfully perform the essential functions, as described above, including but not limited to: demonstrated ability to anticipate and solve practical problems or resolve issues; reason, calculate figures and amounts; collect, interpret, and/or analyze complex data and information, and draw valid conclusions; interpret procedures and policies; and meet schedules in a dynamic and sometimes demanding work environment.
e) The noise level in this work environment is usually moderate. The work environment characteristics are representative of those an employee encounters while performing the essential functions of this job in a typical office environment.
f) The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Apply for this position      |      Go back job listings


 

Sports Jobs Board Powered by TeamWorkOnline.com

Technical problems? Contact the TeamWorkOnline webmaster / FAQ

TeamWorkOnline Privacy Policy (Opens Popup Window)