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Current available jobs in Sales & Marketing:





Sales & Marketing: Client Relations/Customer Service
Seasonal Guest Services Representative - Arlington International Racecourse (Arlington Hts, IL)

Position Objective:
Provides outstanding Customer Service at all times while conducting themselves in a manner consistent with the highest ethical and moral standards prevailing in the business community in which we operate.

Primary Duties and Responsibilities:
- Drive the “Arlington Experience” by providing  all guests a positive  first impression by offering superior, individualized service
- Enthusiastically greet guests and direct them to the appropriate seating, group venue, or restaurant locations
- Multitask at a  high level in a high volume and fast paced environment
- Go above and beyond in every circumstance with a “Do what others Don’t” mentality
- Provide guests with accurate information about all events and activities in and around Arlington Park
- Interact with guests to help provide an unmatchable experience
- Enforce policies established by Arlington International and Guest Services Management
- Proactively keep safety and security in the forefront of your mind to ensure a safe experience for all guests 
- Handle cash at various reserved seating locations and group venues
- Work as a member of a team with the common goal of exceeding guest expectations
- Take ownership of areas worked and report any issues or circumstances to appropriate supervisor
- Handle guest concerns and  issues up to a level where intervention by a supervisor is required
- Follow all policies and procedures as set forth by Guest Services Management
- Other duties as assigned by management

Supervisory Responsibilities:
None

Personal Qualifications:
- Ability to work with other Guest Services Team members
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
-  Ability to deal with problems involving several concrete variables in standardized situations
- Demonstrated knowledge of the horse racing industry
- Previous experience in a customer service capacity a huge plus
- Demonstrate professionalism and common courtesy at all times
- Sense of urgency and ownership 
- Comfort in dealing with difficult situations involving both customers and employees

Education, Training and Experience:
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee may be regularly required to sit; use hands to finger, handle, or feel; and talk or hear.  The employee is required to stand for long periods of time, walk long distances, and reach with hands and arms.  The employee is occasionally required to stoop, kneel, crouch, or crawl.  The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or mover up to 25 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

The noise level in this work environment is usually moderate.
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Are you available to work Thursday, Friday and weekends through the end of September?(yes/no)
2. Do you have an issue working outside? (yes,no)
3. Are you aware this is a seasonal position? (yes/no)
4. Do you have any issues with wearing a uniform? (yes/no)


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Sales & Marketing: Client Relations/Customer Service
Player's Club Representative - Calder Casino & Race Course (Miami Gardens, FL)

The Twin Spires Representative provides support to the Marketing Department and assists with slot tournaments, player accounts, marketing, promotions, greet tour buses and welcome all patrons to the casino.  Assure that guests have a favorable gaming experience.

SPECIFIC DUTIES AND RESPONSIBILITIES

  • Tracking and issuing player cards for new and existing accounts.
  • Redeem points from accounts for patrons for cash or prizes.
  • Assisting with weekly and large scale slot tournaments, including registration.  Greeting busses requiring the explanation of the casino, handing out of coupon books and issuing Twin Spires cards, handle special coupons, and any other business.
  • Coordinating promotions and events.
  • Ensure the safety and security of guest and employees
  • Assist when needed with Promotions & Special Events  setup/teardown, executions and announcing                                                                                                                                                                                                                                                                                                                                                                            
  • Other marketing related duties as assigned.

STANDARDS OF PERFORMANCE

  • Maintaining a professional working relationship among all personnel.
  • Oral and written communication skills.
  • Willingness to assume responsibility relative to Twin Spires.

EDUCATION, TRAINING, AND EXPERIENCE

  • A high school diploma or GED equivalent.  Zero to two years experience in customer service or clerical.

Churchill Downs Incorporated is an Equal Opportunity Employer. M/F/D/V EOE

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you currently work for Calder Casino & Race Course or Churchill Downs Incorporated? Yes or No
2. Do you have 1 to 2 years of customer service experience? Yes or No
3. Are you willing to submit to extensive reference and background checks? Yes or No
4. Are you at least 21 years of age? Yes or No
5. Are you willing to work a flexible schedule including weekends, evenings and holidays? Yes or No
6. Are you accustomed to standing on your feet for long periods of time? Yes or No


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Sales & Marketing: Sponsorship Services/Activation
Partnership Activation Manager - Churchill Downs Racetrack (Louisville, KY)

JOB SUMMARY
The Partnership Activation Manager ensures contractual benefits of sponsors are delivered and executed successfully.  The manager will also contribute to the growth of the partnership activation department by being a strong team player providing superior client service..

ABOUT CHURCHILL DOWNS

Churchill Downs, the world’s most legendary racetrack, has conducted Thoroughbred racing and presented America’s greatest race, the Kentucky Derby, continuously since 1875. Located in Louisville, the flagship racetrack of Churchill Downs Incorporated (NASDAQ: CHDN), which offers year-round simulcast wagering at the historic track. Churchill Downs will conduct the 142nd running of the Kentucky Derby Presented by Yum! Brands on May 7, 2016. The track has hosted the Breeders’ Cup World Championships a record eight times. Information about Churchill Downs can be found on the Internet at www.ChurchillDowns.com.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Serve as the primary point of contact for assigned clients. Duties include, but are not limited to:

  • Serve as liason by effectively managing opportunities and challenges between designated clients and the organization.
  • Utilize exceptional project management, interpersonal, and customer service skills to build and expand client relationships.
  • Provide exemplary service to existing and prospective partners by conducting daily calls, executing contractual details, communicating timelines, and collaborating with internal departments to achieve objectives and exceed expectations.
  • Collect and archive research on partner benefits and assigned accounts.  Develop and communicate added value options, up-sell opportunities, and advice on renewal strategy.
  • Track and report R.O.I. for assigned account partner list and create year-end reports for clients.
  • Coordinate the implementation of deliverables and special requests with internal departments as required to ensure the success of all client interactions and partner functions.
  • Lead integration and activation efforts to ensure that all partner events have an impressive impact.
  • Oversee trademark usage included in client activation materials.
  • Perform administrative duties such as mail services, filing and contract maintenance.
  • Facilitate department projects or events as assigned.
  • Collaborate with and assist team members as needed.
  • Perform other related duties, as assigned.
  • Develop and build relationships with clients through excellent interpersonal skills and exceptional customer service.

SUPERVISORY RESPONSIBILITIES

• This position will not have any supervisory responsibilities.


EDUCATION and/or EXPERIENCE


• Bachelor’s degree in business, communications, or marketing preferred; Master’s Degree in related field a plus.
• Minimum 2-4 years’ experience in sports marketing or similiar experience.
• Exceptional organizational and project management skills, with an ability to handle multiple assignments in a fast-paced environment with tight deadlines.
• Excellent interpersonal and communication skills, as well as demonstrated professionalism and diplomacy.
• Ability to exercise sound business judgment generating effective solutions quickly and/or raising issues to management as necessary.
• Team player spirit with an exceptional client service attitude.
• Strong PC skills.
• Must be able to work flexible hours including weekends and evenings.
• Travel may be required.

Churchill Downs encourages diversity in the workforce.
EOE
 


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Sales & Marketing: Membership
Players Club Rep - Fair Grounds Race Course & Slots (New Orleans, LA)
As a Club Representative you will provide personal attention, ensure quality service and promote outstanding guest relations to slot patrons in accordance with the company’s established marketing strategy. You will obtain reservations and complimentary privileges for customers. A Representative follows departmental performance standards, policies and procedures. Applicant must be 21 years of age and able to life 25 pounds.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Were you referred to this company by a current employee?
2. Have you ever worked for this company or franchise-owned location before?
3. How many years experience do you have in the position for which you are interested?
4. How many employers have you worked for in the past 3 years?
5. Can you speak, read and write English?
6. Do you have experience working in a fast-paced environment?
7. Do you enjoy working with and serving people?
8. Have you ever pled guilty and/or been convicted of a felony or gross misdemeanor, or are you presently under charge for violating any laws other than minor traffic violations? Prior convictions will not necessarily disqualify an applicant from consideration for employment.
9. Will you consent to pre-employment or random drug testing and background checks?
10. Do you have any range of motion limitations that would prevent you from standing long periods, bending, stretching, pushing, pulling or continually using your fingers and wrists?
11. Are you capable of handling customers in a polite and respectful manner?
12. How would you define your teamwork abilities?
13. How would you rank your ability to multi-task and follow directions?
14. Are you accustomed to standing on your feet for long periods of time?
15. Have you ever been terminated from a job or asked to resign?
16. When dealing with difficult guests, you should:
17. Are you at least 21 years of age?
18. We are open 365 days a year, will this be a problem for you?
19. If you are being considered for a position, you may receive an assessment which must be completed within 24 hours. The assessment will be sent to the email address you indicated on your application. Are you willing to comply with completion of the assessment(s) within this time frame?


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Sales & Marketing: Marketing
Marketing Supervisor - Fair Grounds Race Course and Slots (New Orleans, LA)

SUMMARY
The Marketing Supervisor is responsible for supervising the daily operations of various Advertising, Promotions, Partnerships & Retail efforts for the race track, slots facility and OTB locations. The Marketing Supervisor will also plan, implement and organize details related to media, social media, on-property/digital signage, promotional/retail needs, and partnership deliverables. Other responsibilities include management of vendor relationships as well as financial management of promotional & production operational expenses.

 

Marketing Supervisor (Retail & Promotions)

ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to:

§     Supervises the daily operations in Retail & Promotions.

§     Works collaboratively with internal & external business partners in the on-going development and execution of special events, on-property promotions and OTB promotions.

§     Responsible for protecting the integrity of the brand, company name, logo and other trademarks.

§     Assists with the planning, creation, development and execution of marketing and promotional campaigns to include but not limited to special events, promotions, F&B and entertainment functions designed to increase headcount and revenue as directed and approved by the Sr. Marketing Manager and Director of Marketing.

§     Serves as the point person for all day-to-day promotions and for slots kiosks operations and performance.

§     Drives new TS card acquisitions through monthly Player’s Club promotions.

§     Executes all Promotions on the slot floor and in coordination with the Player’s Club. Works with OTB locations to ensure all promotions are executed in a flawless fashion.

§     Attends events and functions as needed.

§     Delivers assignments/projects on time. Ensures planning for all promotions is handled in advance and in a proactive nature.

§     Builds lasting relationships with customers (internal and external) by providing excellent customer service.

§     Promotional execution includes but is not limited to creating rules, swiping player’s cards, expediting customer lines, hosting events & executing live promotional drawings, overseeing tournaments, distributing prize money and giveaways for all business units – Slots, OTB and Racing

§     Assist in the development and execution of long-term retail strategy for Fair Grounds business units

§     Works with the Sr. Marketing Manage and Director of Operations to ensure retail operations run smoothly.

§     Oversees day-to-day financials for retail including database/inventory management, cash/credit/cage balancing where applicable.

§     Organizes consignment opportunities with vendors when applicable.

§     Assists the Sr. Marketing Manager with all Promotional events and/or Retail needs.

§     Actively sells and promotes Fair Grounds Race Course, Slots and OTB & Casino business units enthusiastically.

§     Ensures all promotions adhere to standards as set forth in the Internal Controls.

§     Works as team member in assisting with additional requests as they arise.

§     Perform other related duties, as assigned.

SUPERVISORY RESPONSIBILITIES

Oversees and manages the Promotions Coordinator, Interns & Retail Associates

EDUCATION and/or EXPERIENCE

§     Bachelor’s degree from four year college or university preferred

§     Three (3) to five (5) years related experience in Marketing/Promotions/ Special Events Coordination.

§     Two (2) years experience in Casino Marketing/Promotions preferred.

§     Exceptional organizational and project management skills with the ability to handle multiple assignments in a fast-paced environment with tight deadlines.

§     Excellent interpersonal and communications skills, as well as demonstrated professionalism and diplomacy.

§     Ability to exercise sound business judgment generating effective solutions quickly and/or raising issues to management as necessary.

§     Team player with an exceptional customer service attitude.

§     Strong PC & social media skills

§     Must be able to work flexible hours including weekends and evenings when required.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Are you willing to submit to a background check?
2. Can you work a flexible schedule including all weekends and holidays?
3. Due to regulatory compliance surrounding alcohol, tobacco and gaming regulations, employees must be at least 21 years or older. Do you meet that qualification?
4. Do you have any supervisory experience?
5. What skills and qualities can you bring to this position?


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Sales & Marketing: Client Relations/Customer Service
Guest Service Supervisor - Harlows Casino Resort (Greenville, MS)

Position Summary

 

Responsible for the successful overall coordination and direction of all activities related to the front desk, reservation, CMP system, Gift Shop and PBX areas of the hotel on assigned shift, ensuring smooth and efficient operations in accordance with policies, procedures and objectives of hotel operations and customer service.  Act as MOD for all Hotel departments in the absence of the Manager/Supervisor of the individual area.

 

Essential Duties and Responsibilities

 

Include, but are not limited to:

  • Assist the Sr. Manager of Hotel Operations in creating, developing and implementing an effective strategy of organization for the front office, ensuring maximum guest service and satisfaction. 

  • Assist with achieving budgeted revenues and managing expenses while maximizing profitability related to guest stays. 

  • Assist in the management of the room inventory function, to maintain highest possible room occupancy and average daily rate.

  • Maintain procedures for handling of financial transactions, security of monies, guest service issues and emergency coordination.

  • Guide and support front office and other Hotel departments as needed on assigned shift.

  • Monitor room blocks in the hotel system to ensure they are handled correctly. 

  • Communicate with other departments to ensure proper handling of guests and groups.  

  • Maintain adequate staffing levels in the front office area by preparing and adjusting posted schedules as needed.

  • Ensure that the Gift Shop is stock with merchandise. 

  • Performs other duties as assigned.

Education / Training / Experience

High school diploma or equivalent. Experience preferred in front desk management or related customer service experience.

 

Qualifications

 

The requirements listed below are representative of the knowledge, skill, and/or ability required.

 

  • Knowledge of hotel operations or equivalent managerial experience.

  • Knowledge of principles and processes for providing customer service.

  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

 

Skills and Knowledge

 

  • Ability to read, analyze and interpret common documentation.

  • Ability to respond to common inquiries or complaints from employees, regulatory agencies or members of the staff.

  • Ability to write and present information to management in a reasonable manner.

  • Ability to define problems, collect data, establish facts and draw valid conclusions.

  • Ability to interpret an extensive variety of instructions and deal with several variables.

  • Excellent math and communication skills.


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Sales & Marketing: Advertising/Agency
Casino Coordinator - Harlows Casino Resort and Hotel (Greenville, ms)

SUMMARY: Responsible for a variety of marketing activities which include but are not limited to; coordination and provides analysis of all Player Development and Sales activities.

ESSENTIAL DUTIES AND RESPONSIBILITIES: Represents Harlow’s Casino Resort in the most positive manner with internal as well as external guests to satisfy service expectations; Interacts effectively with a diverse group of guests; learns and uses operating practices of the department and the Company. Upholds Harlow’s Casino in all aspects of position; Provides prompt, courteous and professional guest service by listening to a variety of guest questions and complaints and then forwarding them to the appropriate personnel; Handles the system controls and procedures for the Player Development and Sales departments; Provides marketing and administrative support for Marketing Manager and Casino Host Department by handling all coordination of VIP guests accommodations and providing weekly reports and analysis. Maintain accuracy through data entry of all bus manifests; sends out day trip confirmations; documents any changes on the manifests; Updates lists with Group names and information in database; Works with the Sales team to tighten bus tracking/accuracy; Assists with group sales arrival preparations; Works with other departments to ensure excellent guest service;

Working at various casino marketing functions as scheduled by the department.

Performs other duties as assigned.


SUPERVISORY RESPONSIBILITY: N/A

QUALIFICATIONS: Must have the ability to obtain a Work Permit issued by the Mississippi Gaming Commission; Knowledge of principles and processes for providing customer service; To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required – Must be computer literate and have working knowledge of MS Word & Excel


EDUCATION AND EXPERIENCE: High school diploma or equivalent; One to three years of administrative experience preferably in casino environment.


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Sales & Marketing: Ticket Sales
Seasonal Admissions and Ticketing Sales - Ticketing (Louisville, KY)

Ticket Sales

The Churchill Downs Admissions and Ticketing Department has an opening for a seasonal ticketing sales assistant. This position will report to the admissions/ticketing operations team and is responsible for assisting in gate fulfillment of all gate admissions and ticket selling needs through the September and Fall Meets (ending November 2015).

Job Duties would include:

·      

·        Serve as a box office sales team member, assisting all walk up sales at gates.

·        Serve as admissions gate team member, assisting all patrons that enter the facility and the scanning of tickets.

·        This position will require some standing during shifts at gates.

·        Assist in the fulfillment of all tickets orders.

·        Perform administrative duties as needed: filing, excel data sheet reporting, enter ticket orders, and prepare mailings.

·        Work to ensure client’s needs are fulfilled and to ensure that clients receive outstanding service.

Education / Skills Required:

  • High School Diploma Required
  • Ticketmaster experience preferred
  • Exceptional organizational and project management skills with an ability to handle multiple assignments in a fast-paced environment with tight deadlines.
  • Excellent interpersonal and communication skills, as well as demonstrated professionalism and diplomacy.  Ability to exercise sound business judgment generating effective solutions quickly and/or raising issues to management as necessary.
  • Team player spirit with an exceptional customer service attitude.
  • Strong PC skills.
  • Must be able to work flexible hours including some weekends and evenings.

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Sales & Marketing: Client Relations/Customer Service
Customer Service Representative - Twinspires.com (Lexington, KY)

Summary of Responsibilities
Answer customer inquiries coming from inbound calls, chats, or emails. Examples of these customer inquiries can include to set up new accounts, update account records, answer questions, handle complaints, troubleshoot problems, fund accounts and provide information. Utilizes business applications and the appropriate technology to perform routine activities. Performs daily transactions and processes related work in support of daily operations. Provides internal customer service support that achieves quality and customer service goals. Specializes in creating new customers, educating customers in TwinSpires.com product lines and encouraging new customers to deposit funds and wager.
Essential Functions, Duties, and Responsibilities
• Handles routine aspects of the operation with moderate supervision
• Performs daily transactions and processes related work
• Performs data entry, maintains and updates customer account records
• Can quickly grasp concepts and begin to learn deliverables of the position
• Completes tasks within defined time frames and at appropriate quality and customer service levels
• Understands essential functions and how individual performance affects company performance
• Provides internal/external customer service support that achieves customer service goals and objectives
• Reacts to problems and provides basic solutions based on prescribed guidelines or procedures
• Directs issues or concerns to the right person or group for resolution
• Answer inbound calls from customers to answer inquiries, handle complaints, troubleshoot problems and facilitate transactions
• Assist with account openings and encourage initial deposits
• Educate customers on product lines
• Daily balancing and reconciliation of financial transactions
• Identify, document and escalate priority issues
• Other duties as assigned by Management

Key Qualifications
• Able to maintain customer confidentiality
• Strong communication, written skills, and interpersonal skills
• Comfortable with fast paced schedule driven development
• Computer literate, experience with Microsoft Office is preferred
• Ability to work in a fast paced environment and be able to multitask
• Flexibility with your schedule to meet the needs of the business
Education
High school diploma or equivalent. Proficient in data entry/keyboard skills and relevant computer applications. Previous customer service, sales or horse racing industry experience a plus.

Supervisory Responsibilities
None.

Physical and Mental Requirements
The following physical and mental demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
a) While performing the duties of this job, the employee is frequently required to sit, sometimes for prolonged periods while working at a desk, on the phone, and/or on the computer; type on a computer keyboard; use hands to finger, handle or feel; talk or hear; reach with hands or arms; walk or stand; and perform some repetitive motion activities.
b) Specific vision abilities required by this job include close vision, color vision, color differentiation, peripheral vision, depth perception, and ability to adjust focus.
c) This position requires the ability to work effectively as part of a team; and concentrate on a variety of details when faced with interruptions and changing work priorities.
d) The mental demands are representative of those that must be met by an employee to successfully perform the essential functions, as described above, including but not limited to: demonstrated ability to anticipate and solve practical problems or resolve issues; reason, calculate figures and amounts; collect, interpret, and/or analyze complex data and information, and draw valid conclusions; interpret procedures and policies; and meet schedules in a dynamic and sometimes demanding work environment.
e) The noise level in this work environment is usually moderate. The work environment characteristics are representative of those an employee encounters while performing the essential functions of this job in a typical office environment.
f) The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


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