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Current available jobs in Sales & Marketing:




Sales & Marketing: Client Relations/Customer Service
Player's Club Representative (Part-Time) - Calder Casino (Miami Gardens, FL)

The Club Calder Players Club Representative provides support to the Marketing Department and assists with slot tournaments, player accounts, marketing, promotions, greet tour buses and welcome all patrons to the casino.  Assure that guests have a favorable gaming experience.

SPECIFIC DUTIES AND RESPONSIBILITIES

  • Tracking and issuing player cards for new and existing accounts.
  • Redeem points from accounts for patrons for cash or prizes.
  • Assisting with weekly and large scale slot tournaments, including registration.  Greeting busses requiring the explanation of the casino, handing out of coupon books and issuing Twin Spires cards, handle special coupons, and any other business.
  • Coordinating promotions and events.
  • Ensure the safety and security of guest and employees
  • Assist when needed with Promotions & Special Events  setup/teardown, executions and announcing                                                                                                                                                                                                                                                                                                                                                                               
  • Other marketing related duties as assigned.

STANDARDS OF PERFORMANCE

  • Maintaining a professional working relationship among all personnel.
  • Oral and written communication skills.
  • Willingness to assume responsibility relative to Club Calder.

EDUCATION, TRAINING, AND EXPERIENCE

·          A high school diploma or GED equivalent.  Zero to two years experience in customer service or clerical.

Churchill Downs Incorporated is an Equal Opportunity Employer. M/F/D/V EOE

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you currently work for Calder Casino? Yes or No
2. Do you have 1 to 2 years of customer service experience? Yes or No
3. Are you willing to submit to extensive reference and background checks? Yes or No
4. Are you at least 21 years of age? Yes or No
5. Are you willing to work a part time schedule including weekends, evenings and holidays? Yes or No
6. Are you accustomed to standing on your feet for long periods of time? Yes or No


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Sales & Marketing: Marketing
Marketing Associate - Harlow's Casino Resort & Spa (Greenville, MS)

SUMMARY:  The Marketing Associate supports the Marketing Manager with the execution of casino promotional events and coordinates various property marketing functions including promotions, events and telemarketing, along with the development of support materials and systems. This job has no supervisory responsibilities.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Must  possess good communication, writing, origination and math skills.  Must have the ability to perform duties in a positive and professional manner.  Must demonstrate reliability and flexibility in work schedule that includes working weekends, evenings and holidays.  Superior internal/external customer service skills required.

 

QUALIFICATIONS:   Must have the ability to obtain a Work Permit issued by the Mississippi Gaming Commission;  Knowledge of principles and processes for providing customer service;  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required -

EDUCATION AND EXPERIENCE:  High school diploma or general education degree (GED) required.   Prior administrative or related experience required.  Casino experience and/or training preferred, but not required.

 

COMPUTER SKILLS:  To perform this job successfully, an individual should have excellent PC skills and a thorough knowledge of Microsoft Office applications.

 

WORK ENVIRONMENT: The work environment consists of  very demanding surroundings with a high noise level.


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Sales & Marketing: Advertising/Agency
Casino Coordinator - Harlows Casino Resort and Hotel (Greenville, ms)

SUMMARY: Responsible for a variety of marketing activities which include but are not limited to; coordination and provides analysis of all Player Development and Sales activities.

ESSENTIAL DUTIES AND RESPONSIBILITIES: Represents Harlow’s Casino Resort in the most positive manner with internal as well as external guests to satisfy service expectations; Interacts effectively with a diverse group of guests; learns and uses operating practices of the department and the Company. Upholds Harlow’s Casino in all aspects of position; Provides prompt, courteous and professional guest service by listening to a variety of guest questions and complaints and then forwarding them to the appropriate personnel; Handles the system controls and procedures for the Player Development and Sales departments; Provides marketing and administrative support for Marketing Manager and Casino Host Department by handling all coordination of VIP guests accommodations and providing weekly reports and analysis. Maintain accuracy through data entry of all bus manifests; sends out day trip confirmations; documents any changes on the manifests; Updates lists with Group names and information in database; Works with the Sales team to tighten bus tracking/accuracy; Assists with group sales arrival preparations; Works with other departments to ensure excellent guest service;

Working at various casino marketing functions as scheduled by the department.

Performs other duties as assigned.


SUPERVISORY RESPONSIBILITY: N/A

QUALIFICATIONS: Must have the ability to obtain a Work Permit issued by the Mississippi Gaming Commission; Knowledge of principles and processes for providing customer service; To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required – Must be computer literate and have working knowledge of MS Word & Excel


EDUCATION AND EXPERIENCE: High school diploma or equivalent; One to three years of administrative experience preferably in casino environment.


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Sales & Marketing: Ticket Operations
Ticketing Coordinator - Ticket Operations (Louisville, KY)

Summary

The Ticketing Coordinator is responsible for supporting multiple Ticketing departments with a variation of duties based on the time of season.  This position will lead and assist with the fulfillment of Kentucky Derby tickets, provide first response service to Turf Club members and their support team, as well as customer service for the sales department.  The Ticketing Coordinator will be assigned various ticketing and customer service special projects as well as provide backup support and coverage with staffing levels.

Essential Duties and Responsibilities:·       

  • Process and fulfill ticket orders for regular season racing events, the Kentucky Derby, and the Kentucky Oaks.

  • Fulfillment process includes assembly of ticket orders to be shipped, proofing orders, and documenting order pick up. 

  • Work directly with the customer via phone and email to answer shipping questions, finalize orders, research inquires, and answer general questions.

  • Perform administrative duties as needed: filing, email correspondence, excel data sheet reporting, enter ticket orders, and prepare mailings.

  • Research ticket orders and shipping details within the Ticketmaster Archtics and Host system.

  • Support the Turf Club reservation process under the direction of the Turf Club Manager including assisting customers on the phone utilizing the Ticketmaster system.

  • Assist with Turf Club race day guest logistics including the main gate entrance process and future reservations. 

  • Assist the Sales Department with Day of Race service needs as assigned including involvement with large groups & events and specialized race days.

  • Support the Events and Ticket Operations Department with ticketing needs on themed race days to ensure customer satisfaction (i.e. Family Adventure Day).

  • Use the Ticketmaster system to finalize, adjust or obtain status on orders and reservations.

  • Provide timely feedback to management regarding service failures or customer concerns.

  • Other duties as assigned.

 

Education / Skills Required:

  • High School Diploma/GED required.  Some college preferred.

  • Ticketmaster system knowledge is preferred.

  • Exceptional organizational and project management skills with an ability to handle multiple assignments in a fast-paced environment with tight deadlines.

  • Attention to detail and the ability to problem solve.

  • Excellent interpersonal and communication skills, as well as demonstrated professionalism and diplomacy.

  • Ability to exercise sound business judgment generating effective solutions quickly and/or raising issues to management as necessary.

  • Team player with an exceptional customer service attitude.

  • Strong PC skills.

  • Must be able to work flexible hours including some holidays, weekends, evenings, and race days.

  • This position requires completion of a background check.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Are you willing to work flexible hours including holidays, weekends, evenings, and race days
2. Do you have Ticketmaster Archtics experience?
3. Have you or a relative worked at Churchill Downs Racetrack in the past?


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Sales & Marketing: Ticket Operations
Seasonal Ticket Fulfillment Coordinator - Ticketing Fulfillment (Louisville, KY)

Ticketing Assistant

The Ticketing Fulfillment Department has an opening for a seasonal ticketing fulfillment coordinator. This position will report to the ticket operations manager and is responsible for assisting in the fulfillment of all ticketing needs through the first week of May 2017. 

Job Duties would include:

·       

  • Process and fulfill ticket orders for regular season racing events, the Kentucky Derby, and the Kentucky Oaks.

  • This position will require working on numerous assigned projects simultaneously with quick turnaround deadlines.

  • Fulfillment process includes assembly of ticket orders to be shipped, proofing orders, and documenting order pick up. 

  • Work directly with the customer via phone and email to answer shipping questions, finalize orders, research inquires, and answer general questions.

  • Communicate special requests to other departments to ensure customer needs are met.

  • Perform administrative duties as needed: filing, email correspondence, excel data sheet reporting, enter ticket orders, and prepare mailings.

  • Work to ensure customer's needs are fulfilled and ensure the customer receives outstanding service.

  • Research ticket orders and shipping details within the Ticketmaster Archtics and Host system.

  • Verify the accuracy of ticket orders.

  • Other duties as assigned.

 

Education / Skills Required:

  • High School Diploma/GED required.  Some college preferred.

  • Ticketmaster system knowledge is preferred.

  • Exceptional organizational and project management skills with an ability to handle multiple assignments in a fast-paced environment with tight deadlines.

  • Attention to detail and the ability to problem solve.

  • Excellent interpersonal and communication skills, as well as demonstrated professionalism and diplomacy.

  • Ability to exercise sound business judgment generating effective solutions quickly and/or raising issues to management as necessary.

  • Team player with an exceptional customer service attitude.

  • Strong PC skills.

  • Must be able to work flexible hours including some holidays, weekends, evenings, and race days.

  • This position requires completion of a background check.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Are you willing to work flexible hours including holidays, weekends, evenings, and race days
2. Are you able to work in a fast pace, short turnaround deadline driven environment?
3. Do you have Ticketmaster Archtics experience?
4. Do you have experience in resolving customer issues?
5. Have you or a relative worked at Churchill Downs Racetrack in the past?


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Sales & Marketing: Consumer Marketing/Brand Management
Vice President of Product - Twinspires (Louisville, KY)

Summary –


TwinSpires is looking for an experienced product leader to help define and build our product strategy and road map.  You and your team of Product Owners and Designers will work with stakeholders and engineering team to guide products from conception to launch.  This is a senior role that will interact with all levels of TwinSpires business, including engineering, marketing, business intelligence, operations, and finance.  The role will report to the President of TwinSpires.


Responsibilities –

  • Owns the definition, prioritization, and execution of our product strategy, vision, and roadmap
  • Evaluates data, customer behavior and feedback, financial analysis, and stakeholder input to prioritize product roadmap
  • Responsible for gathering and defining feature requirements and providing design and business requirements to development team
  • Completes post-launch analysis of key product deliveries
  • Communicates product strategy, roadmap, feature requirements, product rollout plan, and post-launch product analytics to various stakeholders
  • Manages Product Team of Product Owners, UI/UX Designers, and Analysts, including hiring, mentoring, developing, and retaining a high performing team

  Requirements –

  • 5+ years experience defining, driving, and executing product strategy in mobile/internet business
  • 5+ years experience building and managing team of Product Owners, Designers, and Analysts
  • 5+ years experience building and working in a data driven, user testing, and learning focused environment
  • 5+ years experience in mobile/internet retailing or consumer facing business
  • Solid understanding of agile/scrum methodologies
  • Strong leadership, communication, and interpersonal skills


Position Type – Salary Exempt


Travel – Not Expected at Present, but Subject to Change


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Sales & Marketing: Marketing
Digital Marketing Coordinator - TwinSpires.com (Louisville, KY)

Job Summary – The Digital Marketing Coordinator works within the TwinSpires.com marketing department to promote its brand in the digital space through content management, social media, e-mail and direct marketing. The Digital Marketing Coordinator will also assist the Director of Marketing with creating planning and executing weekly promotions and working with CDI racetracks and other affiliate partners to help promote their products with TwinSpires.com.

Essential Functions – 
•    Website content production and updates: help the marketing team keep our websites current with new content, racing promotions, contests and product promotions. 
•    Promotions: Assist with creation, deployment, digital promotion, results and fulfillment for online promotions on TwinSpires.com. 
•    Affiliate Relationships: Assist the Director of Marketing with managing existing marketing partnerships with affiliate racetracks and with establishing new partnerships. 
•    Advertising/Trafficking: Assist the Director of Marketing with managing existing advertising partnerships and trafficking of campaigns. 
•    Assist the Director of Acquisition with ad management. 
•    Handle coordination of marketing tasks through Brightpod. 
•    Contests: Help manage contest series, which qualifies players for the NHC and Horse Player World Series, BCBC and KDBC. 
•    Data Analysis: Assist with analysis and reporting to determine effectiveness of new and existing promotions. 
•    E-mail: Assist with production & send of weekly e-newsletters and targeted e-mail campaigns. 
•    Social Media: promote the TwinSpires & Brisnet brands, promotions, and contests through social media: Twitter. Facebook. Youtube. Tumblr, Vine, Instagram. 
•    Ability to travel and assist with organizing company events. 
•    Other duties as assigned by Management. 

Education and/or Experience:  
•    Bachelor’s Degree Preferred, 2 years higher education or work experience substitute.
•    Must have worked in an online marketing environment
•    Strong communication, written skills, and interpersonal skills.
•    Comfortable with fast paced work environment.
•    Strong organizational abilities and a good attention to detail.
•    Ability to work independently and make well thought out decisions.
•    Weekends required.
•    Horse racing experience preferred.
•    Basic .html skills helpful.


Physical Demands:  The following physical and mental demands are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
a)    While performing the duties of this job, the employee is frequently required to sit, sometimes for prolonged periods while working at a desk, on the phone, and/or on the computer; type on a computer keyboard; use hands to finger, handle or feel; talk or hear; reach with hands or arms; walk or stand; and perform some repetitive motion activities.
b)    Specific vision abilities required by this job include close vision, color vision, color differentiation, peripheral vision, depth perception, and ability to adjust focus.
c)    This position requires the ability to work effectively as part of a team; and concentrate on a variety of details when faced with interruptions and changing work priorities.
d)    The mental demands are representative of those that must be met by an employee to successfully perform the essential functions, as described above, including but not limited to: demonstrated ability to anticipate and solve practical problems or resolve issues; reason, calculate figures and amounts; collect, interpret, and/or analyze complex data and information, and draw valid conclusions; interpret procedures and policies; and meet schedules in a dynamic and sometimes demanding work environment. 
e)    The noise level in this work environment is usually moderate. The work environment characteristics are representative of those an employee encounters while performing the essential functions of this job in a typical office environment.
f)    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


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Sales & Marketing: Client Relations/Customer Service
Customer Service Representative - Twinspires.com (Lexington, KY)

Job Summary

Answer customer inquiries coming from inbound calls, chats, or emails, as well as, perform outbound calls for various reasons.  Examples of these customer inquiries can include to set up new accounts, update account records, answer questions, handle complaints, troubleshoot problems, fund accounts, provide information, offer promotional items, or conduct pro-active calling for various business reasons.    Utilizes business applications and the appropriate technology to perform routine activities. Performs daily transactions and processes related work in support of daily operations. Provides internal customer service support that achieves quality and customer service goals.  Specializes in creating new customers, educating customers in TwinSpires.com product lines and encouraging new customers to deposit funds and wager.

Job Essential Functions

  • Handles routine aspects of the operation with moderate supervision
  • Performs daily transactions and processes related work
  • Performs data entry, maintains and updates customer account records
  • Can quickly grasp concepts and begin to learn deliverables of the position
  • Completes tasks within defined time frames and at appropriate quality and customer service levels
  • Understands essential functions and how individual performance affects company performance
  • Provides internal/external customer service support that achieves customer service goals and objectives
  • Reacts to problems and provides basic solutions based on prescribed guidelines or procedures
  • Directs issues or concerns to the right person or group for resolution 
  • Answer inbound calls from customers to answer inquiries, handle complaints, troubleshoot problems and facilitate transactions
  • Conduct outbound dialing for various business reasons.
  • Assist with account openings and encourage initial deposits
  • Educate customers on product lines
  • Daily balancing and reconciliation of financial transactions
  • Identify, document and escalate priority issues
  • Able to maintain customer confidentiality
  • Strong communication, written skills, and interpersonal skills
  • Comfortable with fast paced schedule driven development
  • Computer literate, experience with Microsoft Office is preferred
  • Ability to work in a fast paced environment and be able to multitask
  • Flexibility with your schedule to meet the needs of the business
  • Other duties as assigned by Management to include but not limited to assisting players with entering wagering instructions into computer application, taking reservation, and providing racing, schedule or past performance information

Education and / or Experience

High school diploma or equivalent.  Proficient in data entry/keyboard skills and relevant computer applications.  Previous customer service, sales or horse racing industry experience a plus.

Licenses / Certifications

Must be able to obtain a New York Racing License

Physical Demands

The following physical and mental demands are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

a)      While performing the duties of this job, the employee is frequently required to sit, sometimes for prolonged periods while working at a desk, on the phone, and/or on the computer; type on a computer keyboard; use hands to finger, handle or feel; talk or hear; reach with hands or arms; walk or stand; and perform some repetitive motion activities.

b)      Specific vision abilities required by this job include close vision, color vision, color differentiation, peripheral vision, depth perception, and ability to adjust focus.

c)      This position requires the ability to work effectively as part of a team; and concentrate on a variety of details when faced with interruptions and changing work priorities.

d)     The mental demands are representative of those that must be met by an employee to successfully perform the essential functions, as described above, including but not limited to: demonstrated ability to anticipate and solve practical problems or resolve issues; reason, calculate figures and amounts; collect, interpret, and/or analyze complex data and information, and draw valid conclusions; interpret procedures and policies; and meet schedules in a dynamic and sometimes demanding work environment.

e)      The noise level in this work environment is usually moderate. The work environment characteristics are representative of those an employee encounters while performing the essential functions of this job in a typical office environment.

f)       The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


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