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Current available jobs in Sales & Marketing:





Sales & Marketing: Client Relations/Customer Service
Seasonal Guest Services Representative - Arlington International Racecourse (Arlington Hts, IL)

Position Objective:
Provides outstanding Customer Service at all times while conducting themselves in a manner consistent with the highest ethical and moral standards prevailing in the business community in which we operate.

Primary Duties and Responsibilities:
- Drive the “Arlington Experience” by providing  all guests a positive  first impression by offering superior, individualized service
- Enthusiastically greet guests and direct them to the appropriate seating, group venue, or restaurant locations
- Multitask at a  high level in a high volume and fast paced environment
- Go above and beyond in every circumstance with a “Do what others Don’t” mentality
- Provide guests with accurate information about all events and activities in and around Arlington Park
- Interact with guests to help provide an unmatchable experience
- Enforce policies established by Arlington International and Guest Services Management
- Proactively keep safety and security in the forefront of your mind to ensure a safe experience for all guests 
- Handle cash at various reserved seating locations and group venues
- Work as a member of a team with the common goal of exceeding guest expectations
- Take ownership of areas worked and report any issues or circumstances to appropriate supervisor
- Handle guest concerns and  issues up to a level where intervention by a supervisor is required
- Follow all policies and procedures as set forth by Guest Services Management
- Other duties as assigned by management

Supervisory Responsibilities:
None

Personal Qualifications:
- Ability to work with other Guest Services Team members
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
-  Ability to deal with problems involving several concrete variables in standardized situations
- Demonstrated knowledge of the horse racing industry
- Previous experience in a customer service capacity a huge plus
- Demonstrate professionalism and common courtesy at all times
- Sense of urgency and ownership 
- Comfort in dealing with difficult situations involving both customers and employees

Education, Training and Experience:
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee may be regularly required to sit; use hands to finger, handle, or feel; and talk or hear.  The employee is required to stand for long periods of time, walk long distances, and reach with hands and arms.  The employee is occasionally required to stoop, kneel, crouch, or crawl.  The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or mover up to 25 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

The noise level in this work environment is usually moderate.
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Are you available to work Thursday, Friday and weekends through the end of September?(yes/no)
2. Do you have an issue working outside? (yes,no)
3. Are you aware this is a seasonal position? (yes/no)
4. Do you have any issues with wearing a uniform? (yes/no)


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Sales & Marketing: Event Marketing
Sales Support Specialist - Calder Casino & Race Course (Miami Gardens, FL)

Contribute to the company’s success through sales of casino bus groups, event/function space, parking lot rentals, sponsorships, advertising sales and more.

SPECIFIC DUTIES AND RESPONSIBILITIES

·          Maintains and develops casino bus groups, as well as proactively solicits new sales opportunities including parking lot rentals, casino event space, and advertising sales.

·          Develops bus and group packages to remain competitive within the market.

·          Meets with bus charter groups and visits area communities to develop new leads and new route opportunities.

·          Meets and greets sales and bus groups upon arrival to casino property and collects player data for reporting.

·          Responsible for the coordination/supervision of all group sales functions/events including on-property group events and drive-in and regular bus groups.

·          Manages/develops business with key accounts, secures repeat business through telesales, e-mail and direct mail efforts and prospect for new business.

·          Provides venue/pricing information and conducts facility tours to current and potential clients.

·          Develops sales contracts and collects deposits and payments for events, and maintains the integrity of these programs to assure accuracy.

·          Develops and builds relationships with customers through excellent interpersonal skills and exception customer service.

·          Responsible for all coordination and administration support the each sales event and bus group.

·          Coordinates with other departments to ensure proper advance communications of upcoming sales group events and necessary support staffing.

·          Creates all month-end analysis relating to groups and bus profitability and counts.

·          Assists Sr. Director of Marketing in identifying community events for a sales presence including Chambers of Commerce.

·          Maintains high integrity standards while ensuring commitment to superior service and quality product.

·          Effectively meets individual and departmental sales goals and objectives.

·          Travel by car average 1-3 times per month within metro area to cultivate or generate sales and bus opportunities.

·          Ensure the safety and security of team members and guests.

·          Works as Marketing team member in assisting as additional requests arise.

·          Other duties as assigned.

STANDARDS OF PERFORMANCE

·          Excellent human relations and communication skills are necessary.

·          Ability to work in a fast paced environment and interact with internal departments.

·          Ability to exercise sound business judgment and generate effective solutions quickly as necessary.

·          Able to respond to customer’s needs and make decisions that are beneficial to both the customer and Calder.

·          Understand and represent Calder’s image and reputation both at work and at functions outside Calder.

 

EDUCATION, TRAINING, AND EXPERIENCE

·          Bachelor’s Degree (BA) from a four year college or university; and two to three years experience in the hospitality industry with related experience and/or training; or equivalent combination of education and experience preferred.

·          Strong computer skills, MS Word, Excel and email are required.

Churchill Downs Incorporated is an Equal Opportunity Employer. M/F/D/V EOE

Note: When you apply for this job online, you will be required to answer the following questions:

1. Are you at least 21 years old? Yes or No
2. Are you willing to submit to extensive reference and background checks? Yes or No
3. Do you have Casino Experience? Yes or No
4. Do you have at least 2 years work experience in the hospitality industry? Yes or No
5. Do you have strong oral and written communication skills? Yes or No
6. Do you have a 4 year degree in related field or equivalent work experience? Yes or No


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Sales & Marketing: Premium/Suite Sales
Premium Services Senior Manager - Churchill Downs Race Track (Louisville, KY)

Summary
The Premium Services Senior Manager is responsible for building relationships with premium ticket clients to provide excellent customer service as well as new sales opportunities.  This position is focused on making outbound touch points to current premium seat and suite holders as well as fans and local businesses in an effort to renew and sell new premium and suite ticket packages.  The representative will be responsible for individual goals.  Top performers will be considered for growth opportunities within the organization.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

  • Assist in the creation and execution of the overall service plan for premium ticket holders including: Specific Financial Goals, objectives, timelines and strategy/tactics
  • Partner with the sales team to meet and exceed customer service expectations
  • Adhere to procedures and processes necessary to ensure a world-class race day experience
  • Facilitate renewals of existing premium ticket holders
  • Make proactive outbound telephone calls to renew or sell new ticket packages
  • Set up face to face appointments at CDRT to renew and sell new ticket packages
  • Meet new sales goals provided by the Sr. Director of Premium Sales & Retention
  • Address customer issues and ensure effective and long-term problem resolution
  • Provide timely feedback to the company regarding service failures or customer concerns
  • Support and implement outreach programs to gain customer loyalty through phone solicitation
  • Host and work various events throughout the year
  • CRM (Customer Relationship Management) - use to manage daily output and activity
  • Perform other duties as assigned


 

Expectations:

  • Adhere to CDI/CDRT Policies and Procedures
  • Act as a role model within and outside the organization
  • Perform duties as workload necessitates
  • Demonstrate flexible and efficient time management and ability to prioritize workload
  • Meet Department productivity standards

Qualifications and Education and/or Professional Experience:

  • Bachelor’s degree from a 4-year College or University, MBA preferred
  • Minimum 3-7 years experience in selling premium ticket products for stadiums, arena, or entertainment venues or like industry
  • Success in selling a variety of ticket packages for a large entertainment venue, hospitality, or large event
  • Exceptional organizational and project management skills with an ability to handle multiple assignments in a fast-paced environment with tight deadlines
  • Excellent interpersonal and communication skills, as well as demonstrated professionalism and diplomacy
  • Ability to exercise sound business judgment generating effective solutions quickly and/or raising issues to management as necessary
  • Team player spirit with an exceptional customer service attitude
  • Strong PC skills to include: Microsoft Office Suite, ticketing software, database and website management
  • Must be able to work flexible hours including some weekends and evenings, and holidays

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Sales & Marketing: Premium/Suite Sales
Premium Services Manager - Churchill Downs Race Track (Louisville, KY)

Summary
The Premium Services Manager is responsible for building relationships with premium ticket clients to provide excellent customer service as well as new sales opportunities.  This position is focused on making outbound touch points to current premium seat holders as well as fans and local businesses in an effort to renew and sell new premium ticket packages.  The representative will be responsible for individual goals.  Top performers will be considered for growth opportunities within the organization.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

  • Assist in the creation and execution of the overall service plan for premium ticket holders
  • Partner with the sales team to meet and exceed customer service expectations
  • Adhere to procedures and processes necessary to ensure a world-class race day experience
  • Facilitate renewals of existing premium ticket holders
  • Make proactive outbound telephone calls to renew or sell new ticket packages
  • Set up face to face appointments at CDRT to renew and sell new ticket packages
  • Meet new sales goals provided by the Sr. Director of Premium Sales & Retention
  • Address customer issues and ensure effective and long-term problem resolution
  • Provide timely feedback to the company regarding service failures or customer concerns
  • Support and implement outreach programs to gain customer loyalty through phone solicitation
  • Host and work various events throughout the year
  • Perform other duties as assigned


 

Expectations:

  • Adhere to CDI/CDRT Policies and Procedures
  • Act as a role model within and outside the organization
  • Performs duties as workload necessitates
  • Demonstrate flexible and efficient time management and ability to prioritize workload
  • Meet Department productivity standards

Qualifications and Education and/or Professional Experience:

  • Bachelor’s degree from a 4-year college or university
  • Minimum three (3) years experience in selling premium ticket products for stadiums, arena, or entertainment venues or like industry
  • Success in selling a variety of ticket packages for a large entertainment venue, hospitality, or large event preferred
  • Exceptional organizational and time management skills with an ability to handle multiple assignments in a fast-paced environment with tight deadlines
  • Excellent interpersonal and communication skills, as well as demonstrated professionalism and diplomacy.
  • Ability to exercise sound business judgment generating effective solutions quickly and/or raising issues to management as necessary
  • Team player spirit with an exceptional customer service attitude
  • Strong PC skills to include: Microsoft Office Suite, ticketing software, database and website management
  • Must be able to work flexible hours including some weekends and evenings, and holidays

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Sales & Marketing: Sponsorship Services/Activation
Seasonal Partnership Development Coordinator - Churchill Downs Racetrack (Louisville, KY)

Summary

Churchill Downs Racetrack seeks highly motivated and detail oriented individual(s) who have a passion for sports and are interested in making sports marketing a career.  This seasonal position’s primary responsibility will be to assist the Partnership Development Team throughout the sales process, with tasks including but not limited to conducting in-depth research, developing of sales presentations/proposals, and outreaching to potential new partners.

Essential Functions

  • Provide support to the Partnership Development Team throughout the sales process
  • Research targeted companies
  • Compose PowerPoint presentations and various other business communications
  • Serve as liaison between external partners, such as vendors and contractors, and internal departments, including, but not limited to: Marketing, Operations, Ticketing, Events, etc.
  • Provide support and assistance to colleagues on the Partnership Development & Activation Teams
  • Perform various administrative tasks
  • Collaborate and assist sponsorship and activation team as requested
  • Other duties as assigned

Education, Experience, Skills, and Abilities

Required

  • Bachelor's Degree in a field of general business, sports and/or marketing.
  • Proven and demonstrated track record in providing exceptional client service, preferably in a high end or high profile environment.
  • Competent knowledge of and/or experience in sales, sports marketing, promotion and/or sponsorships.
  • Must be creative, well-organized, possess a strong work ethic and a desire and willingness to learn and succeed.
  • Experience with licensing.
  • Experieince creating or selling sponsorship packages.
  • Proficient in Photoshop, Illustrator, and /or InDesign.
  • Ability to exercise sound business judgment generating effective solutions quickly and/or raising issues to management as necessary.
  • Must have superb attention to detail.
  • Comfortable talking on the phone to business executives.
  • Must be a team player and conduct yourself in a professional manner both inside and outside the workplace.
  • Exceptional time management, written, verbal, and presentation skills.
  • Proficient in Microsoft Office, PowerPoint, Photoshop, Illustrator.
  • Ability to work nights, weekends, holidays.

Preferred:

  • Graduate work in a field of general business, sports and/or marketing.
  • Equine industry knowledge
  • Previous sports marketing experience
  • Experience creating or selling sponsorship packages

Supervisory Responsibilities

  • None.

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Sales & Marketing: Membership
Players Club Rep - Fair Grounds Race Course & Slots (New Orleans, LA)
As a Club Representative you will provide personal attention, ensure quality service and promote outstanding guest relations to slot patrons in accordance with the company’s established marketing strategy. You will obtain reservations and complimentary privileges for customers. A Representative follows departmental performance standards, policies and procedures. Applicant must be 21 years of age and able to life 25 pounds.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Were you referred to this company by a current employee?
2. Have you ever worked for this company or franchise-owned location before?
3. How many years experience do you have in the position for which you are interested?
4. How many employers have you worked for in the past 3 years?
5. Can you speak, read and write English?
6. Do you have experience working in a fast-paced environment?
7. Do you enjoy working with and serving people?
8. Have you ever pled guilty and/or been convicted of a felony or gross misdemeanor, or are you presently under charge for violating any laws other than minor traffic violations? Prior convictions will not necessarily disqualify an applicant from consideration for employment.
9. Will you consent to pre-employment or random drug testing and background checks?
10. Do you have any range of motion limitations that would prevent you from standing long periods, bending, stretching, pushing, pulling or continually using your fingers and wrists?
11. Are you capable of handling customers in a polite and respectful manner?
12. How would you define your teamwork abilities?
13. How would you rank your ability to multi-task and follow directions?
14. Are you accustomed to standing on your feet for long periods of time?
15. Have you ever been terminated from a job or asked to resign?
16. When dealing with difficult guests, you should:
17. Are you at least 21 years of age?
18. We are open 365 days a year, will this be a problem for you?
19. If you are being considered for a position, you may receive an assessment which must be completed within 24 hours. The assessment will be sent to the email address you indicated on your application. Are you willing to comply with completion of the assessment(s) within this time frame?


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Sales & Marketing: Advertising/Agency
Casino Coordinator - Harlows Casino Resort and Hotel (Greenville, ms)

SUMMARY: Responsible for a variety of marketing activities which include but are not limited to; coordination and provides analysis of all Player Development and Sales activities.

ESSENTIAL DUTIES AND RESPONSIBILITIES: Represents Harlow’s Casino Resort in the most positive manner with internal as well as external guests to satisfy service expectations; Interacts effectively with a diverse group of guests; learns and uses operating practices of the department and the Company. Upholds Harlow’s Casino in all aspects of position; Provides prompt, courteous and professional guest service by listening to a variety of guest questions and complaints and then forwarding them to the appropriate personnel; Handles the system controls and procedures for the Player Development and Sales departments; Provides marketing and administrative support for Marketing Manager and Casino Host Department by handling all coordination of VIP guests accommodations and providing weekly reports and analysis. Maintain accuracy through data entry of all bus manifests; sends out day trip confirmations; documents any changes on the manifests; Updates lists with Group names and information in database; Works with the Sales team to tighten bus tracking/accuracy; Assists with group sales arrival preparations; Works with other departments to ensure excellent guest service;

Working at various casino marketing functions as scheduled by the department.

Performs other duties as assigned.


SUPERVISORY RESPONSIBILITY: N/A

QUALIFICATIONS: Must have the ability to obtain a Work Permit issued by the Mississippi Gaming Commission; Knowledge of principles and processes for providing customer service; To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required – Must be computer literate and have working knowledge of MS Word & Excel


EDUCATION AND EXPERIENCE: High school diploma or equivalent; One to three years of administrative experience preferably in casino environment.


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Sales & Marketing: Ticket Sales
Seasonal Admissions and Ticketing Sales - Ticketing (Louisville, KY)

Ticket Sales

The Churchill Downs Admissions and Ticketing Department has an opening for a seasonal ticketing sales assistant. This position will report to the admissions/ticketing operations team and is responsible for assisting in gate fulfillment of all gate admissions and ticket selling needs through the September and Fall Meets (ending November 2015).

Job Duties would include:

·      

·        Serve as a box office sales team member, assisting all walk up sales at gates.

·        Serve as admissions gate team member, assisting all patrons that enter the facility and the scanning of tickets.

·        This position will require some standing during shifts at gates.

·        Assist in the fulfillment of all tickets orders.

·        Perform administrative duties as needed: filing, excel data sheet reporting, enter ticket orders, and prepare mailings.

·        Work to ensure client’s needs are fulfilled and to ensure that clients receive outstanding service.

Education / Skills Required:

  • High School Diploma Required
  • Ticketmaster experience preferred
  • Exceptional organizational and project management skills with an ability to handle multiple assignments in a fast-paced environment with tight deadlines.
  • Excellent interpersonal and communication skills, as well as demonstrated professionalism and diplomacy.  Ability to exercise sound business judgment generating effective solutions quickly and/or raising issues to management as necessary.
  • Team player spirit with an exceptional customer service attitude.
  • Strong PC skills.
  • Must be able to work flexible hours including some weekends and evenings.

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Sales & Marketing: Client Relations/Customer Service
VIP Services Customer Service Representative - TwinSpires.com (Lexington, KY)

Summary of Responsibilities

Maintain and provide exceptional customer service during all interactions with all Guests. Satisfy guests, seek their feedback and proactively offer additional information and services to them as applicable. The VIP Representative services lower to mid-level bettors in the TSC Elite loyalty program.

Essential Functions, Duties, and Responsibilities                                                            

  • Extensive customer service interaction with all Guests, including developing relationships to determine their needs and communicate their input.
  • Provides quality service, professionalism, friendliness and a genuine enthusiasm.
  • Evaluates and extends service based on players worth levels and profitability. 
  • Interacts effectively with all departments.
  • Initiates a conversation with the guest and proactively offers additional information/services without waiting for the guest to ask.
  • Maintains a pleasant and professional demeanor throughout the interaction. 
  • Reacts to positive and negative feedback on guest satisfaction.
  • Asks guest about the quality of service they have experienced so far and resolves matter if unsatisfied.
  • Executes proper telephone etiquette.
  • Is able to communicate benefits.
  • Performs related duties as assigned.
  • Enters data and maintains database of existing customers or potential customers
  • Takes proper care that outbound calls do not disturb, annoy, or offend people enrolled in do-not-call lists.
  • Reliable attendance and dependability in meeting commitments and deadlines are essential functions of this position.
  • Must be available and willing to work flexible schedules, when needed.
  • Proficient PC skills.
  • Ability to work independently and as part of a team.

Key Qualifications

  • Good keyboard skills and impressive telephone etiquette.
  • Able to react effectively and calmly in emergencies.
  • Able to maintain customer confidentiality.
  • Good understanding of pari-mutuel wagering.
  • Strong communication, written skills, and interpersonal skills.
  • Comfortable with fast paced environment.

Education

Associate’s Degree or equivalent from two-year college or technical school; or one to two years of related customer service experience and/or training; or equivalent combination of education and experience. 

Supervisory Responsibilities

  • None

Physical and Mental Requirements

The following physical and mental demands are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

a)     While performing the duties of this job, the employee is frequently required to sit, sometimes for prolonged periods while working at a desk, on the phone, and/or on the computer; type on a computer keyboard; use hands to finger, handle or feel; talk or hear; reach with hands or arms; walk or stand; and perform some repetitive motion activities.

b)     Specific vision abilities required by this job include close vision, color vision, color differentiation, peripheral vision, depth perception, and ability to adjust focus.

c)     This position requires the ability to work effectively as part of a team; and concentrate on a variety of details when faced with interruptions and changing work priorities.

d)     The mental demands are representative of those that must be met by an employee to successfully perform the essential functions, as described above, including but not limited to: demonstrated ability to anticipate and solve practical problems or resolve issues; reason, calculate figures and amounts; collect, interpret, and/or analyze complex data and information, and draw valid conclusions; interpret procedures and policies; and meet schedules in a dynamic and sometimes demanding work environment.

e)     The noise level in this work environment is usually moderate. The work environment characteristics are representative of those an employee encounters while performing the essential functions of this job in a typical office environment.

f)      The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


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Sales & Marketing: Client Relations/Customer Service
VIP Services Host - TwinSpires.com (Lexington, KY)

Summary of Responsibilities

The VIP Host services the biggest bettors in the TSC Elite loyalty program. Maintain and provide exceptional customer service during all interactions with all Guests. Satisfy guests, seek their feedback and proactively offer additional information and services to them as applicable. Outbound calls are key to this effort.

Essential Functions, Duties, and Responsibilities

  • Extensive customer service interaction with all Guests, including developing relationships to determine their needs and communicate their input.
  • Is able to participate in and organize VIP events and interact face-to-face with our highest level of customers.
  • Provides quality service, professionalism, friendliness and a genuine enthusiasm.
  • Evaluates and extends service based on players worth levels and profitability. • Interacts effectively with all departments.
  • Initiates a conversation with the guest and proactively offers additional information/services without waiting for the guest to ask.
  • Maintains a pleasant and professional demeanor throughout the interaction.
  • Reacts to positive and negative feedback on guest satisfaction.
  • Asks guest about the quality of service they have experienced so far and resolves matter if unsatisfied.
  • Executes proper telephone etiquette.
  • Is able to communicate benefits.
  • Performs related duties as assigned.
  • Enters data and maintains database of existing customers or potential customers
  • Takes proper care that outbound calls do not disturb, annoy, or offend people enrolled in do-not-call lists.
  • Reliable attendance and dependability in meeting commitments and deadlines are essential functions of this position.
  • Must be available and willing to work flexible schedules, when needed.
  • Proficient PC skills.
  • Ability to work independently and as part of a team.

Key Qualifications

  • Good keyboard skills and impressive telephone etiquette.
  • Able to react effectively and calmly in emergencies.
  • Able to maintain customer confidentiality.
  • Extensive product knowledge – advanced understanding of pari-mutuel wagering.
  • Strong communication, written skills, and interpersonal skills.
  • Comfortable with fast paced schedule driven development.

Education

Associate’s Degree or equivalent from two-year college or technical school; or two to three years of related customer service experience and/or training; or equivalent combination of education and experience.


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