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Current available jobs in Sales & Marketing:





Sales & Marketing: Client Relations/Customer Service
Seasonal Customer Service Representative - Arlington International Racecourse (Arlington Hts, IL)

Position Objective:
Support the sales department by providing frontline assistance to current and potential guests of Arlington International.

Primary Duties and Responsibilities:
- Responsible for generating revenue through the sales of ticket packages and restaurant reserved seating
- Exhibit a pleasant, patient and friendly attitude while assisting customers via phone, e-mail, and in person
- Assist customers with picking up group sales, season box holder, and admission presale tickets
- Ability to communicate clearly and professionally, both verbally and in writing
- Efficiently use ticketing computer system to accurately process customer orders and distribute tickets
- Continually maintain working knowledge of all company products, services & promotions
- Maintain customer database
- Exhibit great attention to detail
- Work as sales team member in assisting as additional tasks arise
- Cold calls are not required nor encouraged

Supervisory Responsibilities:
None.

Personal Qualifications:
- Excellent customer service skills
- Demonstrate pristine telephone etiquette
- Ability to effectively interact with customers, staff, and management in a professional setting
- Good reasoning skills and problem solving abilities
- Ability to multi-task and perform job functions with a sense of urgency
- Must be proficient in Microsoft Word along with above average computer skills
- Must have a very professional demeanor coupled with a positive attitude
- Ability to work in a fast paced environment and handle situations with varied stress levels
- Must be available for Arlington International's entire racing season (May-September)
- Must be available to work flexible hours, including weekends

Education, Training and Experience:
- Experience in customer service
- Strong computer skills
- High school diploma or GED equivalent necessary


Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands continuous to finger strength, handle, or feel; and talk or hear.  The employee frequently is required to stand, walk and reach with hands and arms.  The employee may be asked to occasionally stoop, kneel, crouch, or crawl.  The employee may be asked to lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

The noise level in this work environment is usually moderate.

 

EOE M/F/D/F

 

 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Are you available May to September? (yes/no)
2. Are you available weekends and holidays? (yes/no)
3. How would you describe you level of computer skills? (1-10)
4. Are you willing to agree to a credit and background check? ( yes/no)
5. Describe your perferred work environment


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Sales & Marketing: Client Relations/Customer Service
Seasonal Guest Services Representative - Arlington International Racecourse (Arlington Hts, IL)

Position Objective:
Provides outstanding Customer Service at all times while conducting themselves in a manner consistent with the highest ethical and moral standards prevailing in the business community in which we operate.

Primary Duties and Responsibilities:
- Drive the “Arlington Experience” by providing  all guests a positive  first impression by offering superior, individualized service
- Enthusiastically greet guests and direct them to the appropriate seating, group venue, or restaurant locations
- Multitask at a  high level in a high volume and fast paced environment
- Go above and beyond in every circumstance with a “Do what others Don’t” mentality
- Provide guests with accurate information about all events and activities in and around Arlington Park
- Interact with guests to help provide an unmatchable experience
- Enforce policies established by Arlington Park and Guest Services Management
- Proactively keep safety and security in the forefront of your mind to ensure a safe experience for all guests 
- Handle cash at various reserved seating locations and group venues
- Work as a member of a team with the common goal of exceeding guest expectations
- Take ownership of areas worked and report any issues or circumstances to appropriate supervisor
- Handle guest concerns and  issues up to a level where intervention by a supervisor is required
- Follow all policies and procedures as set forth by Guest Services Management
- Other duties as assigned by management

Supervisory Responsibilities:
None

Personal Qualifications:
- Ability to work with other Guest Services Team members
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
-  Ability to deal with problems involving several concrete variables in standardized situations
- Demonstrated knowledge of the horse racing industry
- Previous experience in a customer service capacity a huge plus
- Demonstrate professionalism and common courtesy at all times
- Sense of urgency and ownership 
- Comfort in dealing with difficult situations involving both customers and employees

Education, Training and Experience:
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee may be regularly required to sit; use hands to finger, handle, or feel; and talk or hear.  The employee is required to stand for long periods of time, walk long distances, and reach with hands and arms.  The employee is occasionally required to stoop, kneel, crouch, or crawl.  The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or mover up to 25 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

The noise level in this work environment is usually moderate.
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Are you available to work weekends and holidays?(yes/no)
2. Are you available May 2 through September 28? (yes/no)
3. Are you aware this is a seasonal position? (yes/no)
4. Do you have any issues with wearing a uniform? (yes/no)


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Sales & Marketing: Premium/Suite Sales
Player's Club Manager - Calder Casino & Race Course (Miami Gardens, FL)

 The Player's Club Manger is responsible for the successful operations of Twin Spires Customer Services. Provide quality customer service, guest satisfaction, and increase rated play. Works closely with and supports Special Events and Promotions.

 SPECIFIC DUTIES AND RESPONSIBILITIES
• Responsible to the Director of Player Services for successful performance of assigned duties.
• Responsible for the supervision of the Players Club.
• Develop and manage the budget for Player Development.
• Responsible for managing Guest Services representing personnel such as hiring, evaluating employee performance, scheduling, training and enforcing procedures. Responsible for producing premium slot customer sign ups into Twin Spires Club.
• Communicate between guest, staff and departments through e-mail, letters, phone calls and administrative duties.
• Ensure the safety and security of employees and customers. Manages process, and programs to effectively control and reduce loss time injuries.
• Evaluate the safety and security of employees and customers.
• Meet with Departmental Directors and Managers as necessary.
• Other duties assigned.

STANDARDS OF PERFORMANCE

• Management abilities demonstrated in managing Twin Spires operational effectiveness
• Public relations and customer service skills
• Maintain interpersonal working relationships among personnel
• Oral and written communication skills
• Management of departmental budget and goals.
• Effective managing of the staff.
• Accuracy in completion assigned duties, paperwork and reports in a timely manner.

EDUCATIONS, TRAINING, AND EXPERIENCE
• Five to seven years experience in sales or marketing preferably gaming with a 4 year degree in a related field equivalent work experience is preferred

 

 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have five to seven years experience in Sales & Marketing? Yes or No
2. Do you have Sales & Marketing experience in a Casino? Yes or No
3. Are you willing to submit to extensive reference and background checks? Yes or No
4. Are you willing to work a flexible schedule including weekends, evenings and holidays? Yes/No


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Sales & Marketing: Corporate Sponsorship Sales
Partnership Development Manager - Churchill Downs Racetrack (Louisville, Ky)

The Partnership Development  Coordinator / Manager is responsible for every aspect of the Sponsorship sales process within assigned / designated categories at Churchill Downs Racetrack. This includes, but is not limited to: identifying potential sponsorship candidates, conducting outreach, preparing and delivering proposals and closing deals. Once a contract expires, the Partnership Development Manager may also have responsibility for renewals. The primary focus is on cultivating new business opportunities.

ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to the following:

  • Developing new sales clients/markets. 
  • Establishing new client relationships utilzing various sales strategies including research, cold calls, site visits, and/or outside sales.
  • Supporting all opportunities and requests as needed including personal prospects and those provided by the department head.
  • Serving as a direct liaison between Churchill Downs Racetrack and all assigned corporate sponsor constituents.
  • Representing Churchill Downs Racetrack at networking events and attending various business and association meetings.
  • Achieving sales revenue goals through active prospecting, identifying new business opportunities, and closing deals.
  • Actively and enthusiastically selling and promoting Churchill Downs Racetrack as a sponsorship opportunity.
  • Interacting with the Legal department to  successfully negotiate negotiate contracts.
  • Creating and completing customized proposals tailored to the client’s business objectives. 
  • Utilizing excellent interpersonal and service skills to build and develop mutually beneficial relationships with customers.
  • Collaborating with all departments to ensure complete customer and guest satisfaction as it relates to all sales and related events.
  • Initiating ongoing communication and providing support as needed to the Partnership activation, fulfillment, and other teams as needed.
  • Effectively communicating client needs to all team members as appropriate to ensure complete fulfillment and success.
  • Providing exceptional customer service at all times.
  • Championing corporate sponsor objectives.
  • Conducting site surveys and tours of facility.
  • Performing other duties as assigned.

SUPERVISORY RESPONSIBILITIES
None

EDUCATION and/or EXPERIENCE

  • Bachelor's degree (B. A.) from four-year college or university in Marketing, Sports Administration or related field. Master’s Degree a plus.
  • Two (2) to four (4) years related experience and/or training in sports sponsorship sales, including internships.
  • Ideal candidate will possess a strong network of relevant business contacts.
  • Exceptional organizational and project management skills with an ability to handle multiple assignments in a fast-paced environment with tight deadlines.
  • Ability to exercise sound business judgment generating effective solutions quickly and/or raising issues to management as necessary.
  • Excellent interpersonal and communication skills, as well as demonstrated professionalism and diplomacy. 
  • Strong PC skills, including Microsoft Office Suite and SalesForce. Photoshop experience is a plus.
  • Team player spirit with an exceptional customer service attitude.
  • Ability to work long hours including some weekends and evenings.
     

Note: When you apply for this job online, you will be required to answer the following questions:

1. 1. Salary expectations or required. Resumes submitted without this information shall not be considered.
2. 2. Do you have a Bachelor's degree (or higher)?
3. Do you have at least two (2) years of sponsorship sales experience?


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Sales & Marketing: Event Marketing
Marketing Manager - Harlow's Casino Resort & Spa (Greenville, MS)

Reports to: Director of Marketing

Function: Increase casino patronage and profitability though the planning and execution of direct marketing and analysis of the casino properties and services.

 

Duties and Responsibilities:
• To develop, produce and implement direct mail campaigns.
• Establish marketing goals to ensure share of market and profitability of property and services.
• The development and execution of marketing plans and programs, both short and long term.
• Develop, produce and implement advertising campaigns in alliance with advertising agency of record.
• To coordinate the creative development and production of agency marketing projects.
• Database development and maintenance. 
• To research, analyze and monitor financial, technological and demographic factors so that market opportunities may be capitalized on and effects of competitive activity may be minimized.
• To evaluate market reaction to direct mail programs while adjusting to market and competitive conditions.
• To recommend changes within marketing programs to ensure effective fulfillment of objectives assigned to the department.
• To perform all necessary performance analysis on events, promotions, direct mail and all other profit driven marketing functions.
• To assist the Marketing VP with special projects or assignments as assigned.


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Sales & Marketing: Marketing
Sales Agent - Harlow's Casino Resort & Spa (Greenville, MS)

SUMMARY:  Solicits and books group business in support of the casino and hotel property.  Plans, coordinates and implements hotel sales program to generate revenue in the areas of hotel, F&B, golf and casino for the resort property. Promotes and assists with property conventions and meetings in a variety of markets.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

 

Candidate will be responsible to develop sales strategies and new accounts, identify new business and growth opportunities. Solicit and book group business for convention, hotel, food & beverage operations.

 

Develop and maintain a network of contacts in the hospitality industry, including organizations, meeting planners, group leaders and tour operators.

 

 

QUALIFICATIONS:   Must be a self starter with knowledge of principles and processes for providing customer service; To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

 

Must possess good communication, writing, origination and math skills.  Must have the ability to perform duties in a positive and professional manner.  Must demonstrate reliability and flexibility in work schedule that includes working weekends, evenings and holidays.  Superior internal/external customer service skills required. The requirements listed below are representative of the knowledge, skill, and/or ability required -

 

EDUCATION AND EXPERIENCE:  High school diploma or general education degree (GED) required. Prior outside sales or related experience required.  Experience and knowledge of group business, meeting and convention sales experience and/or training preferred, but not required.

 

COMPUTER SKILLS:  To perform this job successfully, an individual should have excellent PC skills and a thorough knowledge of Microsoft Office applications. 

 

 

WORK ENVIRONMENT: The work environment consists of very demanding surroundings with a high noise level.

 


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Sales & Marketing: Marketing
Marketing Associate - Harlow's Casino Resort & Spa (Greenville, MS)

SUMMARY:  The Marketing Associate supports the Marketing Manager with the execution of casino promotional events and coordinates various property marketing functions including promotions, events and telemarketing, along with the development of support materials and systems. This job has no supervisory responsibilities.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Must  possess good communication, writing, origination and math skills.  Must have the ability to perform duties in a positive and professional manner.  Must demonstrate reliability and flexibility in work schedule that includes working weekends, evenings and holidays.  Superior internal/external customer service skills required. 

 

QUALIFICATIONS:   Must have the ability to obtain a Work Permit issued by the Mississippi Gaming Commission;  Knowledge of principles and processes for providing customer service;  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required -

 

EDUCATION AND EXPERIENCE:  High school diploma or general education degree (GED) required.   Prior administrative or related experience required.  Casino experience and/or training preferred, but not required.

 

COMPUTER SKILLS:  To perform this job successfully, an individual should have excellent PC skills and a thorough knowledge of Microsoft Office applications. 

 

WORK ENVIRONMENT: The work environment consists of  very demanding surroundings with a high noise level.


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Sales & Marketing: Advertising/Agency
Casino Coordinator - Harlows Casino Resort and Hotel (Greenville, ms)

SUMMARY: Responsible for a variety of marketing activities which include but are not limited to; coordination and provides analysis of all Player Development and Sales activities.

ESSENTIAL DUTIES AND RESPONSIBILITIES: Represents Harlow’s Casino Resort in the most positive manner with internal as well as external guests to satisfy service expectations; Interacts effectively with a diverse group of guests; learns and uses operating practices of the department and the Company. Upholds Harlow’s Casino in all aspects of position; Provides prompt, courteous and professional guest service by listening to a variety of guest questions and complaints and then forwarding them to the appropriate personnel; Handles the system controls and procedures for the Player Development and Sales departments; Provides marketing and administrative support for Marketing Manager and Casino Host Department by handling all coordination of VIP guests accommodations and providing weekly reports and analysis. Maintain accuracy through data entry of all bus manifests; sends out day trip confirmations; documents any changes on the manifests; Updates lists with Group names and information in database; Works with the Sales team to tighten bus tracking/accuracy; Assists with group sales arrival preparations; Works with other departments to ensure excellent guest service;

Working at various casino marketing functions as scheduled by the department.

Performs other duties as assigned.


SUPERVISORY RESPONSIBILITY: N/A

QUALIFICATIONS: Must have the ability to obtain a Work Permit issued by the Mississippi Gaming Commission; Knowledge of principles and processes for providing customer service; To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required – Must be computer literate and have working knowledge of MS Word & Excel


EDUCATION AND EXPERIENCE: High school diploma or equivalent; One to three years of administrative experience preferably in casino environment.

 


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