Careers



Current available jobs in Sales & Marketing:


» Seasonal Box Seat & Park Pavilion Event Coordinator - Arlington International Racecourse (Arlington Hts, IL)
» Seasonal Sales & Event Assistant - Arlington International Racecourse (Arlington Hts, IL)
» Seasonal Customer Service Representative - Arlington International Racecourse (Arlington Hts, IL)
» Seasonal Event Coordinator - Arlington International Racecourse (Arlington Hts, IL)
» Seasonal Digital Marketing Assistant - Arlington International Racecourse (Arlington Hts, IL)
» Seasonal Marketing Assistant - Arlington International Racecourse (Arlington Hts, IL)
» Mascot - Arlington International Racecourse (Arlington Hts, IL)
» Seasonal Guest Services Representative - Arlington International Racecourse (Arlington Hts, IL)
» Bingo Caller/Representative (Part-Time) Mon/Wed/Fri - Calder Casino & Race Course (Miami Gardens, FL)
» Casino Host - Harlow's Casino Resort & Spa (Greenville, MS)
» Sales Manager - Harlow's Casino Resort & Spa (Greenville, MS)
» Marketing Associate - Harlow's Casino Resort & Spa (Greenville, MS)
» Casino Coordinator - Harlows Casino Resort and Hotel (Greenville, ms)
» Casino Host - Riverwalk Casino (Vicksburg, MS)
» Seasonal Ticketing Assistant - Ticketing Fulfillment (Louisville, KY)
» VIP Services Customer Service Representative - TwinSpires.com (Lexington, KY)



Sales & Marketing: Event Marketing
Seasonal Box Seat & Park Pavilion Event Coordinator - Arlington International Racecourse (Arlington Hts, IL)

Responsible for the planning and execution of Group Events at Arlington Park Racecource during the Racing Season 

Primary Duties and Responsibilities:

Work closely with group event customers and internal departments to coordinate all details of each event, including food, beverage, tickets and logistics, while maintaining the highest level of customer service.

 Effectively utilize “Daylight” sales and catering database system to track event details, food and beverage needs and other event specifics.

Communicate all event details to staff, other departments and management to ensure highly successful events.

Communicate all billing and secure final payment from customers in a timely fashion.

Contribute to overall Sales revenue expectations to meet monthly department standards and goals.

Work as sales team member in assisting as additional requests arise.

Perform administrative tasks as assigned and based on department demands

Supervisory Responsibilities:

None

Personal Qualifications:

Working knowledge of food and beverage or event industry required.

Excellent customer service and communication skills are necessary.

Ability to work in a fast paced environment while interacting with internal departments as well as meticulous attention to detail and excellent tim management.

 Excellent organizational and administrative skill.

Must be available April – September with weekend work required.

Ability to exercise sound business judgment and generate effective solutions quickly

as necessary.

Demonstrate professionalism and common courtesy at all times.

Performs duties with sense of urgency and ownership

Education, Training, and Experience:

Experience in customer service

Strong computer skills

High school diploma or GED equivalent necessary, some college preferred

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear.

The employee frequently is required to stand, walk and reach with hands and arms. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

The noise level in this work environment is usually moderate.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Are you available to work April through September? (Yes or No)
2. Are you available to work weekends? ( Yes or No)
3. Do you have prior commitments during our racing season? (Yes or No)
4. Are you able to work Holidays? Mother's Day, Father's Day, 4th of July, Million Day and Labor Day? (Yes or No)
5. Can you be flexible performing various duties ( inside and outside) while spending a majority of the time standing on your feet and or/walking from position to position? ( Yes or No)


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Sales & Marketing: Client Relations/Customer Service
Seasonal Sales & Event Assistant - Arlington International Racecourse (Arlington Hts, IL)

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Position Objective:

The primary responsibility for this position is to provide administrative support to Sales and Event Managers.

Primary Duties and Responsibilities:

Input and process sales inquiries within database.

Enter event details into the sales and catering software system.

Ability to communicate clearly and professionally, both verbally and in writing? Continually maintain working knowledge of all company products, services & promotion

Expedite and guide production of daily events, dispatching BEO details with Event Coordinators to ensure a highly successful function and guest experience. Assist customers using the Online Event Planning system and monitor any submissions that come through the OEP system.

Print event tickets by venue and execute delivery method per BEO.

Print daily signage.

Maintain event inventory.

Assist in venues on large attendance days.

Provide accounting support to manage accounts receivable.

Work as a team member providing support with various administrative tasks a

needed

Personal Qualifications:

Working knowledge of hospitality event industry required.

Excellent customer service and communication skills are necessary.

Ability to work in a fast paced environment while interacting with internal

departments as well as meticulous attention to detail and excellent time management.

Outstanding organizational and administrative skill.

Attention to detail

Must be available April – September with some weekend work required.

Ability to exercise sound business judgment and generate effective solutions quickly

as necessary.

Demonstrate professionalism and common courtesy at all times.

Performs duties with sense of urgency and ownership

Education, Training, and Experience

Strong computer skills

High school diploma or GED equivalent necessary, some college preferred

Experience in Customer Service

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to stand, walk and reach with hands and arms.

The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

The noise level in this work environment is usually moderate.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Are you available to work April 1st to September 26th? (Yes or No)
2. Can you be flexible performing various duties ( working inside and out) while spending the majority of the time standing on your feet and /or walking from position to position? ( Yes or No)
3. Are you able to work Mother's Day, Father's Day, 4th of July, Million Day, and labor Day? (Yes or No)
4. Are you available to work weekends? (Yes or No)
5. Do you have prior commitments during our racing season? (Yes or No)


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Sales & Marketing: Client Relations/Customer Service
Seasonal Customer Service Representative - Arlington International Racecourse (Arlington Hts, IL)

Position Objective:
Support the sales department by providing frontline assistance to current and potential guests of Arlington International.

Primary Duties and Responsibilities:
- Responsible for generating revenue through the sales of ticket packages and restaurant reserved seating
- Exhibit a pleasant, patient and friendly attitude while assisting customers via phone, e-mail, and in person
- Assist customers with picking up group sales, season box holder, and admission presale tickets
- Ability to communicate clearly and professionally, both verbally and in writing
- Efficiently use ticketing computer system to accurately process customer orders and distribute tickets
- Continually maintain working knowledge of all company products, services & promotions
- Maintain customer database
- Exhibit great attention to detail
- Work as sales team member in assisting as additional tasks arise
- Cold calls are not required nor encouraged

Supervisory Responsibilities:
None.

Personal Qualifications:
- Excellent customer service skills
- Demonstrate pristine telephone etiquette
- Ability to effectively interact with customers, staff, and management in a professional setting
- Good reasoning skills and problem solving abilities
- Ability to multi-task and perform job functions with a sense of urgency
- Must be proficient in Microsoft Word along with above average computer skills
- Must have a very professional demeanor coupled with a positive attitude
- Ability to work in a fast paced environment and handle situations with varied stress levels
- Must be available for Arlington International's entire racing season (May-September)
- Must be available to work flexible hours, including weekends

Education, Training and Experience:
- Experience in customer service
- Strong computer skills
- High school diploma or GED equivalent necessary


Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands continuous to finger strength, handle, or feel; and talk or hear.  The employee frequently is required to stand, walk and reach with hands and arms.  The employee may be asked to occasionally stoop, kneel, crouch, or crawl.  The employee may be asked to lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

The noise level in this work environment is usually moderate.

EOE M/F/D/F

Note: When you apply for this job online, you will be required to answer the following questions:

1. Are you available from April 1 through September 26? (yes/no)
2. Are you available weekends and holidays? (yes/no)
3. How would you describe you level of computer skills? (1-10)
4. Are you willing to agree to a credit and background check? ( yes/no)
5. Describe your perferred work environment


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Sales & Marketing: Client Relations/Customer Service
Seasonal Event Coordinator - Arlington International Racecourse (Arlington Hts, IL)

Description
Assist in the day-of coordination and execution of all events planned by Sales Department in designated venues.  Assist Guest Services Department as needed.


Primary Duties and Responsibilities:
- Meet Event Managers to discuss Daily Events and Banquet Event Orders
-Help with day of coordination and execution of events planned by the Sales Department
-Perform administrative functions as they relate to the Sales department
- Interact with Clients to deliver on event expectations
- Assist groups with the load in and load out process. i.e. ticket arrangements, décor, rented linen, auction tables, auction items, entertainment, etc.
- Ensure Group venues are properly set for each event; make any setup adjustments as necessary; confirm catering and guest service personnel are in place and prepared.
- Assist Event Managers and Client with any last minute setup changes including moving of tables, hanging of banners, and displaying merchandise
- Monitor all aspects of service within the venue including Food and Beverage, Mutuels, Facilities, Audio-Visual and Guest Services
- Enforce Arlington International policies to include dress code, carry-in policy or other applicable rules
- Create and place event signage
- Use catering software system to run catering and event reports and update event orders
- Work as team member in assisting as additional requests arise

 Personal Qualifications:
- Ability to effectively interact with customers, staff and management
- Good reasoning skills; ability to handle problems
- A sense of urgency and willingness to get the job done
- Available to work flexible hours (typical schedule will be Wednesday-Sunday)
- Ability to demonstrate professionalism and courteous in all situations
- Highly organized and possess great time management skills
- The ability to multitask while still paying close attention to detail is a must
- Past customer service experience required
- This position requires regular use with our ticketing software, and while we will provide training, a computer savvy applicant is required. Experience with our ticketing system SABO, Microsoft Office and Daylight a plus.
- Must be able to work weekends and holidays.

Education, Training and Experience:
- Customer Service experience
- Event Management familiarity a plus


Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to stand, walk and reach with hands and arms. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.


The noise level in this work environment is usually moderate.


EOE M/F/D/V
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Are you available April 1 to September 26? ( yes/no)
2. Can you be flexible performing various duties(working inside and/or outside) while spending the majority of the time standing on your feet and/or walking from position to position? (yes/no)
3. Are you able to work Mother's Day, Memorial Day, Father's Day, 4th of July, Million Day(8/15) and Labor Day? (yes/no)
4. Are you available to work weekends? (yes/no)
5. Do you have prior commiments during our racing Season? (yes/no)


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Sales & Marketing: Marketing
Seasonal Digital Marketing Assistant - Arlington International Racecourse (Arlington Hts, IL)

Position Objective:

Assist Arlington International Racecourse Marketing Department by supporting Arlington International digital media initiatives executed via Arlington International social media channels, email campaigns and arlingtonpark.com.

Primary Duties and Responsibilities:

  • Assist with the planning and execution of social media marketing campaigns as assigned by Marketing Promotions Specialist
  • Curate relevant content to disseminate to Arlington International fans via social media
  • Monitor discussions regarding Arlington International and engage fans in such discussions, while providing prompt responses to any inquiries posed to the company via social media
  • Actively contribute creative ideas for online contests and polls and social media event promotion strategies and aide in their execution
  • Coordinate Arlington “Style Guide” initiatives by regularly developing content related to fashion and trends and incorporating these articles into social media efforts
  • Compile weekly reports showing social media growth, trends and what we did that week
  • Track and manage the inventory of contests hosted and prizes given away on social media
  • Assist in the development and maintenance of arlingtonpark.com by uploading content and ensuring all information on the site is accurate and up to date
  • Create editorial content for email campaigns
  • Participate as an active member of Arlington International Street Team; attend community events and interact with area residents to promote the Arlington brand, encourage ticket sales and capture data
  • Maintaining and growing Marketing Department photograph archives
  • Provide detailed recaps of all marketing and street team events
  • Attend pre-race day marketing meetings
  • Interact directly with guests and utilize customer service skills to increase participation in on-site promotions, in social media promotions and in customer surveys

Supervisory Responsibilities:

None

Personal Qualifications:

·        Must be available beginning 4/27 for approximately 30-35 hours a week.

·        Weekend and holiday work is required.

§  Must be a team player, people-oriented, well-groomed, a good problem solver, detailed, able to communicate clearly and accurately, creative, courteous, professional, enthusiastic, computer literate, and a strong proofreader.

  • Must be trustworthy and fully dedicated to do what it takes for the company to be successful.        
  • Must be a self-starter, with a strong sense of urgency in tackling challenges.
  • Must possess an entrepreneurial attitude coupled with the ability to implement programs with high attention to detail.
  • Excellent human relations and communications skills are essential.  The ability to communicate both orally and in writing to internal and external contacts is required.

 

Education, Training and Experience:

§  Recent graduate or enrolled college student majoring in Marketing, Communications, or Business

§  Must have strong computer skills, particularly in Microsoft Office

§  Adobe PhotoShop and graphic design experience a plus

§  Flexible schedule including nights, weekends and holidays throughout the entire 2015 season, which runs from May through September

§  Reliable transportation with valid driver’s license

§  Must be extremely punctual

 

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger reach, handle, or feel; and talk or hear.  The employee frequently is required to stand, walk and reach with hands and arms.  The employee is occasionally required to stoop, kneel, crouch, or crawl.  The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

The noise level in this work environment is usually moderate.

Arlington International Racecourse reserves the right to modify, interpret, or apply this job description in any way the company desires.  This job description in no way implies that these are the only duties to be performed by the employee occupying this position.  This job description is not an employment contract, implied or otherwise.  The employment relationship remains “at-will.”  The aforementioned job requirements are subject to change to reasonably accommodate qualified disabled individuals.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you curently hold or are you working towards a bachelor's degree in Marketing, Communications or Business? (yes, no)
2. Are you able to work nights, weekends and holidays from May through September? (Yes, No)
3. Do you have any prior experience in the marketing field? (Yes, No)
4. Rate your computer skills on a scale from 1-10
5. Do you have experience working with social media? With what platforms are you comfortable.
6. Are you comfortable with occasional hours performing job duties outdoors? ( Yes, No)
7. Are you aware this is a seasonal position? ( yes, No)


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Sales & Marketing: Marketing
Seasonal Marketing Assistant - Arlington International Racecourse (Arlington Hts, IL)

Position Objective:

Assist Arlington International Racecourse Marketing Department by supporting Arlington International event marketing and community outreach initiatives executed at Arlington International and throughout the surrounding communities.

Primary Duties and Responsibilities:

  • Lead projects as assigned by Marketing Department; these may include (but are not limited to) marketing events, fan clubs and/or on-site promotions
  • Actively contribute creative ideas for on-site contests, entertainment and marketing events
  • Track and manage the inventory of promotional giveaways and supplies
  • Execute race day presentation initiatives; assist in hands-on set up and take down of all race day content for on-site contests, activities and events
  • Identify key locations for mascot and street team appearances throughout the season
  • Participate as an active member of Arlington International Street Team; attend community events and interact with area residents to promote the Arlington brand, encourage ticket sales and capture data
  • Create and maintain database of vendor/partnership contact information, contest participants and club members
  • Coordinate the distribution of race day marketing materials and premium items
  • Interact directly with guests and utilize customer service skills to increase participation in on-site promotions and to increase participation in customer surveys
  • Provide detailed recaps of all marketing and street team events
  • Attend pre-race day marketing meetings
  • Assist with interactive media elements by developing social media content, crafting online promotions, and maintaining Marketing Department photograph archives

Supervisory Responsibilities:

None

Personal Qualifications:

·        Must be available beginning 4/27 for approximately 30-35 hours a week.

·        Weekend and holiday work is required.

§  Must be a team player, people-oriented, well-groomed, a good problem solver, detailed, able to communicate clearly and accurately, creative, courteous, professional, enthusiastic, computer literate, and a strong proofreader.

  • Must be trustworthy and fully dedicated to do what it takes for the company to be successful.        
  • Must be a self-starter, with a strong sense of urgency in tackling challenges.
  • Must possess an entrepreneurial attitude coupled with the ability to implement programs with high attention to detail.
  • Excellent human relations and communications skills are essential.  The ability to communicate both orally and in writing to internal and external contacts is required.

 

Education, Training and Experience:

§  Recent graduate or enrolled college student majoring in Marketing, Communications, or Business

§  Must have strong computer skills, particularly in Microsoft Office

§  Adobe PhotoShop and graphic design experience a plus

§  Flexible schedule including nights, weekends and holidays throughout the entire 2015 season, which runs from May through September

§  Reliable transportation with valid driver’s license

§  Must be extremely punctual

 

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger reach, handle, or feel; and talk or hear.  The employee frequently is required to stand, walk and reach with hands and arms.  The employee is occasionally required to stoop, kneel, crouch, or crawl.  The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

The noise level in this work environment is usually moderate.

Arlington International Racecourse reserves the right to modify, interpret, or apply this job description in any way the company desires.  This job description in no way implies that these are the only duties to be performed by the employee occupying this position.  This job description is not an employment contract, implied or otherwise.  The employment relationship remains “at-will.”  The aforementioned job requirements are subject to change to reasonably accommodate qualified disabled individuals.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you currently hold or are you currently working towards a bacholar's degree in Marketing, Communications or Business? (Yes, No)
2. Are you able to work nights, weekends and holidays from May through September? (Yes, No)
3. Do you have any prior experence in the marketing field? ( Yes, No)
4. Are you comfortable with occasional hours performing job duties outdoors? (Yes, No)
5. Are you aware this is a seasonal position? (Yes, No)


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Sales & Marketing: Marketing
Mascot - Arlington International Racecourse (Arlington Hts, IL)

Position Objective:

Develop the character of Arli, the Arlington International Racecourse mascot, and promote the Arlington brand by performing as Arli on race days and by scheduling appearances and performing as Arli at community outreach events.

Primary Duties and Responsibilities:

  • Perform as Arli during all Sunday Family Day race days during the 2015 season and interact with fans throughout the facility to enhance their Arlington Experience
  • Perform as Arli during community outreach events and act as an ambassador of Arlington
  • Actively research, pursue and schedule appearances at community events for Arli and the Arlington Street Team
  • Design, develop and implement new promotions and contests in which Arli can participate
  • Develop creative content for social media channels
  • Regularly maintain and clean the Arli mascot costume

Supervisory Responsibilities:

None

Personal Qualifications:

·        Ability to perform and move easily and fluidly in mascot costume

·        Must be available beginning 4/27 for approximately 25-30 hours a week

·        Weekend and holiday work is required

·        Must be outgoing and creative with excellent customer service and communications skills

§  Must be a team player, people-oriented, a good problem solver, detailed, able to communicate clearly and accurately, creative, courteous, professional and enthusiastic.  The ability to communicate both orally and in writing to internal and external contacts is required

  • Must be trustworthy and fully dedicated to do what it takes for the company to be successful

 

Education, Training and Experience:

§  Previous mascot experience preferred, but not required

§  Flexible schedule including nights, weekends and holidays throughout the entire 2015 season, which runs from May through September

§  Reliable transportation with valid driver’s license

§  Must be extremely punctual

 

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is required to perform while wearing a costume, including a full-body suit, head, and shoe covers.  The employee is regularly required to sit; use hands to finger reach, handle, or feel; and talk or hear.  The employee frequently is required to stand, walk and reach with hands and arms.  The employee is occasionally required to stoop, kneel, crouch, or crawl.  The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.  .

The noise level in this work environment is usually moderate.

Arlington International Racecourse reserves the right to modify, interpret, or apply this job description in any way the company desires.  This job description in no way implies that these are the only duties to be performed by the employee occupying this position.  This job description is not an employment contract, implied or otherwise.  The employment relationship remains “at-will.”  The aforementioned job requirements are subject to change to reasonably accommodate qualified disabled individuals.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Are you able to work nights, weekends and holidays from May through September? (Yes, No)
2. Do you have any prior Experience working as a mascot? ( Yes, No)
3. Are you comfortable performing in front of large audiences while wearing a full mascot costume? (Yes,No)
4. Are you comfortble with occasional hours performing job duties outdoors? (Yes, No)
5. Are you aware this is a seasonl posiion? (Yes, No)


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Sales & Marketing: Client Relations/Customer Service
Seasonal Guest Services Representative - Arlington International Racecourse (Arlington Hts, IL)

Position Objective:
Provides outstanding Customer Service at all times while conducting themselves in a manner consistent with the highest ethical and moral standards prevailing in the business community in which we operate.

Primary Duties and Responsibilities:
- Drive the “Arlington Experience” by providing  all guests a positive  first impression by offering superior, individualized service
- Enthusiastically greet guests and direct them to the appropriate seating, group venue, or restaurant locations
- Multitask at a  high level in a high volume and fast paced environment
- Go above and beyond in every circumstance with a “Do what others Don’t” mentality
- Provide guests with accurate information about all events and activities in and around Arlington Park
- Interact with guests to help provide an unmatchable experience
- Enforce policies established by Arlington International and Guest Services Management
- Proactively keep safety and security in the forefront of your mind to ensure a safe experience for all guests 
- Handle cash at various reserved seating locations and group venues
- Work as a member of a team with the common goal of exceeding guest expectations
- Take ownership of areas worked and report any issues or circumstances to appropriate supervisor
- Handle guest concerns and  issues up to a level where intervention by a supervisor is required
- Follow all policies and procedures as set forth by Guest Services Management
- Other duties as assigned by management

Supervisory Responsibilities:
None

Personal Qualifications:
- Ability to work with other Guest Services Team members
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
-  Ability to deal with problems involving several concrete variables in standardized situations
- Demonstrated knowledge of the horse racing industry
- Previous experience in a customer service capacity a huge plus
- Demonstrate professionalism and common courtesy at all times
- Sense of urgency and ownership 
- Comfort in dealing with difficult situations involving both customers and employees

Education, Training and Experience:
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee may be regularly required to sit; use hands to finger, handle, or feel; and talk or hear.  The employee is required to stand for long periods of time, walk long distances, and reach with hands and arms.  The employee is occasionally required to stoop, kneel, crouch, or crawl.  The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or mover up to 25 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

The noise level in this work environment is usually moderate.
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Are you available to work weekends and holidays?(yes/no)
2. Are you available May through September ? (yes/no)
3. Are you aware this is a seasonal position? (yes/no)
4. Do you have any issues with wearing a uniform? (yes/no)


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Sales & Marketing: Event Marketing
Bingo Caller/Representative (Part-Time) Mon/Wed/Fri - Calder Casino & Race Course (Miami Gardens, FL)

FUNCTION

 

The Bingo Caller/Representative is primarily responsible for providing an exciting Bingo calling experience at Calder Casino’s weekly Bingo events.  The BingoCaller/Representive is also responsible for verification of Bingo procedures according to Calder Casino rules.

SPECIFIC DUTIES AND RESPONSIBILITIES

 

  • Ensures the highest possible standards of guest service are provided, listens and responds to guest and team member concerns and questions
  • Clearly and energetically announces the Bingo game sessions over a microphone system in the Bingo area
  • Ensures that all Calder Casino Bingo rules and regulations are followed correctly.
  • Coordinates set-up and breakdown of the Bingo area, operating equipment that randomly selects the numbers for Bingo and recording the drawn balls in the sequence called, verifying winning cards, calculating prize amounts, ensuring that guests and team members follow proper conduct and procedures in the Bingo area
  • Maintains cleanliness of Bingo area after each session
  • Ensure the safety and security of guest and employees
  • Keeps guests informed of upcoming events and changes in the Bingo program as well as other Calder Casino promotions and events
  • Assist when needed with Promotions and Special Events  setup/teardown, executions and announcing                                                                                                                                                                                                                                                                                                                                                                             
  • Other marketing related duties as assigned

STANDARDS OF PERFORMANCE

  • Maintaining a professional working relationship among all personnel
  • Oral and written communication skills
  • Willingness to assume responsibility relative to Promotions and Special Events department

EDUCATION, TRAINING, AND EXPERIENCE

·          A high school diploma or GED equivalent

·          Ability to actively engage and entertain small to large audiences

·          Experience in customer service is a plus

Churchill Downs Incorporated is and Equal Opportunity Employer. M/F/D/V EOE

Note: When you apply for this job online, you will be required to answer the following questions:

1. Are you at least 21 years of age? Yes or No
2. Do you have at least 1 year of customer service experience? Yes or No
3. Are you willing to submit to extensive reference and background checks? Yes or No
4. Are you willing to work a flexible schedule including weekends, evenings and holidays? Yes or No
5. Do you have Casino Experience? Yes or No


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Sales & Marketing: Event Promotions
Casino Host - Harlow's Casino Resort & Spa (Greenville, MS)

·         Maintains relationships and markets our gaming product and amenities to targeted guest base to increase gaming revenues.

·         Greets guests in the casino and participates in social events and special programs.

·         Responsible for marketing to predetermined active and inactive guests by phone, mail and in person to further develop brand loyalty and visitation to casino.

·         Responsible for delivering sales targets while working effectively as a collaborative team member.

·         Maintains a positive attitude at all times.

·         Must maintain the strictest confidence of any and all confidential information disclosed by Harlow’s Casino Resort & Spa.

·         Must be energetic, friendly, sharp and professional at all times.

·         Circulates the casino floor, greeting guests who are playing in all gaming areas.

·         Identifies potential new members for the Premiere Players Club and explain the card advantages.

·         Be familiar with all current and upcoming special events, promotions, entertainment and all casino facilities.

·         Assists guests in obtaining service for machine repairs, change, payoffs, or understanding machine operations.

·         Stays in contact with all levels of guests to ensure Harlow’s is fresh on their minds when they make decisions on how to spend their entertainment dollars.

·         Develops and maintains a viable list of players.

·         Assists with dinner and/or Hotel reservations for guests as well as comps as warranted, in accordance with company established guidelines.

·         Resolves any problem or perceived guest inconvenience in order to ensure guest satisfaction.

·         Communicates with VIP through telemarketing, letter writing about available services, promotional opportunities and special events.

·         Negotiates and coordinates details of hosted events aimed at player development and player loyalty.


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Sales & Marketing: Sales & Marketing Management
Sales Manager - Harlow's Casino Resort & Spa (Greenville, MS)

    

·         Responsible for executing and meeting established sales goals for Harlow’s Casino Resort and Spa  which includes, but not limited to, hotel rooms, event space, banquet sales and bus tour business

·         Develops sales strategies to identify new business and growth opportunities.

·         Develop and maintain a network of contacts in the hospitality industry, including organizations, meeting planners, group leaders and tour operators.

·         Establish marketing territories to ensure market share and profitability.

·         Oversee tour and travel program.

·         Create innovative packages to sell groups focusing on midweek business.

·         Communicate to the Director of Marketing, information and statistics pertinent to the planning and execution of advertising and promotional campaigns to minimize the effects of competitive activity.

·         Ensure execution of contracts, deposits, billing pertinent to meeting and banquet space.

·         Effectively communicate BEOs (Banquet Execution Orders) and events to banquet manager, staff and affected casino operating departments.

·         Coordinates the set-up and staffing for all on and off-site marketing events.

·         Represents Harlow’s at all on and off-site events to ensure complete and professional execution of event.

·         Assists with auditing client requests and purchases made against services rendered.

·         Gathers post-event information for management for summary reports to be prepared.

·         Reviews post-analysis reports and make recommendations to management for future planning.

·         Helps ensure contracted deadlines are met.

·         Acts as liaison between the client, food and beverage department, vendors and suppliers.

·         Completes internal forms to assist in event execution, requests for promotional coupons, creating purchase requisitions and other company and department forms.


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Sales & Marketing: Marketing
Marketing Associate - Harlow's Casino Resort & Spa (Greenville, MS)

SUMMARY:  The Marketing Associate supports the Marketing Manager with the execution of casino promotional events and coordinates various property marketing functions including promotions, events and telemarketing, along with the development of support materials and systems. This job has no supervisory responsibilities.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Must  possess good communication, writing, origination and math skills.  Must have the ability to perform duties in a positive and professional manner.  Must demonstrate reliability and flexibility in work schedule that includes working weekends, evenings and holidays.  Superior internal/external customer service skills required.

 

QUALIFICATIONS:   Must have the ability to obtain a Work Permit issued by the Mississippi Gaming Commission;  Knowledge of principles and processes for providing customer service;  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required -

EDUCATION AND EXPERIENCE:  High school diploma or general education degree (GED) required.   Prior administrative or related experience required.  Casino experience and/or training preferred, but not required.

 

COMPUTER SKILLS:  To perform this job successfully, an individual should have excellent PC skills and a thorough knowledge of Microsoft Office applications.

 

WORK ENVIRONMENT: The work environment consists of  very demanding surroundings with a high noise level.


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Sales & Marketing: Advertising/Agency
Casino Coordinator - Harlows Casino Resort and Hotel (Greenville, ms)

SUMMARY: Responsible for a variety of marketing activities which include but are not limited to; coordination and provides analysis of all Player Development and Sales activities.

ESSENTIAL DUTIES AND RESPONSIBILITIES: Represents Harlow’s Casino Resort in the most positive manner with internal as well as external guests to satisfy service expectations; Interacts effectively with a diverse group of guests; learns and uses operating practices of the department and the Company. Upholds Harlow’s Casino in all aspects of position; Provides prompt, courteous and professional guest service by listening to a variety of guest questions and complaints and then forwarding them to the appropriate personnel; Handles the system controls and procedures for the Player Development and Sales departments; Provides marketing and administrative support for Marketing Manager and Casino Host Department by handling all coordination of VIP guests accommodations and providing weekly reports and analysis. Maintain accuracy through data entry of all bus manifests; sends out day trip confirmations; documents any changes on the manifests; Updates lists with Group names and information in database; Works with the Sales team to tighten bus tracking/accuracy; Assists with group sales arrival preparations; Works with other departments to ensure excellent guest service;

Working at various casino marketing functions as scheduled by the department.

Performs other duties as assigned.


SUPERVISORY RESPONSIBILITY: N/A

QUALIFICATIONS: Must have the ability to obtain a Work Permit issued by the Mississippi Gaming Commission; Knowledge of principles and processes for providing customer service; To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required – Must be computer literate and have working knowledge of MS Word & Excel


EDUCATION AND EXPERIENCE: High school diploma or equivalent; One to three years of administrative experience preferably in casino environment.


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Sales & Marketing: Event Marketing
Casino Host - Riverwalk Casino (Vicksburg, MS)

To deliver quality guest service in a fun and friendly atmosphere. While working together to generate a spirit of service internally. This position requires a friendly persona and a willingness to interact with others. By joining the team you are committing yourself to these values and acknowledge dedication to providing excellent guest service for our internal team, at all times.


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Sales & Marketing: Ticket Operations
Seasonal Ticketing Assistant - Ticketing Fulfillment (Louisville, KY)

Ticketing Assistant

The Ticketing Fulfillment Department has an opening for a seasonal ticketing assistant. This position will report to the ticketing fulfillment team and is responsible for assisting in the fulfillment of all ticketing needs through the Spring Meet (June 2015).

Job Duties would include:

·        Serve as the ticketing assistant to the fulfillment team, assisting on all ticket orders for Churchill Downs.

·        This position will require working on numerous assigned projects simultaneously.

·        Assist in the fulfillment of all ticket orders.

·        Work directly with the client via to phone to answer questions, finalize orders, research inquires,  and answer all general questions.

·        Communicate special requests to other departments to ensure client needs are met.

·        Perform administrative duties as needed: filing, excel data sheet reporting, entering ticket orders, and preparing mailings.

·        Work to ensure client’s needs are fulfilled and to ensure that clients receive outstanding service.

 

Education / Skills Required:

  • Bachelor’s degree preferred.
  • Exceptional organizational and project management skills with an ability to handle multiple assignments in a fast-paced environment with tight deadlines.
  • Excellent interpersonal and communication skills, as well as demonstrated professionalism and diplomacy.  Ability to exercise sound business judgment generating effective solutions quickly and/or raising issues to management as necessary.
  • Team player spirit with an exceptional customer service attitude.
  • Strong PC skills.
  • Must be able to work flexible hours including some weekends and evenings.

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Sales & Marketing: Client Relations/Customer Service
VIP Services Customer Service Representative - TwinSpires.com (Lexington, KY)

Summary of Responsibilities

Maintain and provide exceptional customer service during all interactions with all Guests. Satisfy guests, seek their feedback and proactively offer additional information and services to them as applicable. The VIP Representative services lower to mid-level bettors in the TSC Elite loyalty program.

Essential Functions, Duties, and Responsibilities                                                            

  • Extensive customer service interaction with all Guests, including developing relationships to determine their needs and communicate their input.
  • Provides quality service, professionalism, friendliness and a genuine enthusiasm.
  • Evaluates and extends service based on players worth levels and profitability. 
  • Interacts effectively with all departments.
  • Initiates a conversation with the guest and proactively offers additional information/services without waiting for the guest to ask.
  • Maintains a pleasant and professional demeanor throughout the interaction. 
  • Reacts to positive and negative feedback on guest satisfaction.
  • Asks guest about the quality of service they have experienced so far and resolves matter if unsatisfied.
  • Executes proper telephone etiquette.
  • Is able to communicate benefits.
  • Performs related duties as assigned.
  • Enters data and maintains database of existing customers or potential customers
  • Takes proper care that outbound calls do not disturb, annoy, or offend people enrolled in do-not-call lists.
  • Reliable attendance and dependability in meeting commitments and deadlines are essential functions of this position.
  • Must be available and willing to work flexible schedules, when needed.
  • Proficient PC skills.
  • Ability to work independently and as part of a team.

Key Qualifications

  • Good keyboard skills and impressive telephone etiquette.
  • Able to react effectively and calmly in emergencies.
  • Able to maintain customer confidentiality.
  • Good understanding of pari-mutuel wagering.
  • Strong communication, written skills, and interpersonal skills.
  • Comfortable with fast paced environment.

Education

Associate’s Degree or equivalent from two-year college or technical school; or one to two years of related customer service experience and/or training; or equivalent combination of education and experience. 

Supervisory Responsibilities

  • None

Physical and Mental Requirements

The following physical and mental demands are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

a)     While performing the duties of this job, the employee is frequently required to sit, sometimes for prolonged periods while working at a desk, on the phone, and/or on the computer; type on a computer keyboard; use hands to finger, handle or feel; talk or hear; reach with hands or arms; walk or stand; and perform some repetitive motion activities.

b)     Specific vision abilities required by this job include close vision, color vision, color differentiation, peripheral vision, depth perception, and ability to adjust focus.

c)     This position requires the ability to work effectively as part of a team; and concentrate on a variety of details when faced with interruptions and changing work priorities.

d)     The mental demands are representative of those that must be met by an employee to successfully perform the essential functions, as described above, including but not limited to: demonstrated ability to anticipate and solve practical problems or resolve issues; reason, calculate figures and amounts; collect, interpret, and/or analyze complex data and information, and draw valid conclusions; interpret procedures and policies; and meet schedules in a dynamic and sometimes demanding work environment.

e)     The noise level in this work environment is usually moderate. The work environment characteristics are representative of those an employee encounters while performing the essential functions of this job in a typical office environment.

f)      The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


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