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Current available jobs in Sales & Marketing:




Sales & Marketing: Event Promotions
Promotions/Special Events Supervisor - Calder Casino & Race Course (Miami Gardens, FL)

The Promotions/Special Events Supervisor will coordinate and supervise promotions, special events, concerts, trade shows, offsite community appearances and other marketing initiatives to build business and customer loyalty.

SPECIFIC DUTIES & RESPONSIBILITIES

·          Coordinates all casino events including the planning, organizing, management and fulfillment within the facility to meet contractual obligations and the highest quality possible of guest service.

·          Assist Manager/Director with managing, directing and coordinating contractors and vendors as necessary to successfully accomplish the special events and promotions.

·          Oversee and supervise part-time Special Events team for venue set ups and breakdown, vendor deliveries and staff schedules.

·          Responsible for maintaining the Marketing department’s special events linens inventory and distribution.

·          Conduct drawings, giveaways and special events via microphone to large live audiences and via PA system to casino audience.

·          Update promotional rules for State and for review by Director of Casino Marketing within a timely manner.

·          Input data, collect and audit coupons and entry tickets to complete post-promotion results.

·          Prepare post event summaries to review success and ways for improvement.

·          Organize, track distribution and audit inventory monthly under review of Director of Casino Marketing.

·          Orders and distributes public and team promotional materials and calendars including online promotional calendars, excel calendars, competitive calendars and signage.

·          Assist Promotions Manager (as needed) with generating necessary material purchase and check requests, and support material to ensure all invoices are paid promptly.

·          Meet with the Food and Beverage department and the Marketing Department (when Manager of Promotions/Special Events is not available) to ensure all special events are being carried out properly.

·          Participates in and monitors events overall. Ensures objectives are being met.
Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.

·          Provide information and explain Players Club benefits, property amenities & marketing programs to our guests.

·          Provide courteous service to our guests and be cordial to all Team Members.

·          Other duties as assigned.


STANDARDS OF PERFORMANCE

·          Must be able to work in a fast-pace environment on several promotions simultaneously.

·          Oral and written communication skills

·          Must be able to work all shifts, weekends, holidays & special events as needed

·          Ability to multi-task under time constraints.

·          Detail oriented, critical thinking and problem-solving skills a must.

·          Must have strong leadership, organizational, communication, human relations, and decision-making skills

·          Must have excellent customer relations and customer service skills

·          Must possess reasonable ability to communicate in English. Spanish is a plus

                                                                                                  

 EDUCATION, TRAINING AND EXPERIENCE

·          College degree in Marketing, Business, or related field or equivalent experience is preferred

·          Minimum of 2 years’ experience in coordinating special events and/or promotions preferred

·             Minimum of 1-2 years Casino experience preferred

·             Proficient with computers and applicable software, i.e. Microsoft Word, Excel and Outlook

·             Casino operating systems including Aristocrat, Oasis and Super Playmate experience is a plus

Churchill Downs Incorporated is an Equal Opportunity Employer. M/F/D/V EOE

Note: When you apply for this job online, you will be required to answer the following questions:

1. Are you at least 21 years old? Yes or No
2. Are you willing to submit to extensive reference and background checks? Yes or No
3. Are you willing to work a flexible schedule including weekends, evenings and holidays? Yes or No
4. Do you have a minimum of 2 years experience with creating and coordinating special events? Yes or No
5. Do you have at least 1 year of supervisory experience? Yes or No
6. As per essential to perform the job, are you able to lift up to 30 pounds? Yes or No
7. Are you currently employed at Calder Casino? Yes or No


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Sales & Marketing: Client Retention/Customer Service
Executive Host - Calder Casino & Race Course (Miami Gardens, FL)

The Executive Casino Host is responsible for providing quality customer service, guest satisfaction, and increasing rated play and loyalty of casino patrons.

SPECIFIC DUTIES AND RESPONSIBILITIES

·          Assist in managing the budget for premium slot play and VIP promotions.

·          Ensure the safety and security of employees and customers.

·          Evaluate customer’s play for comping needs.

·          Responsible for managing and increasing rated slots.

·          Communicate with premium/rated players through telemarketing, letter writing about available services, promotional opportunities and special events.

·          Communicate between guest and staff department to ensure customer satisfaction.

·          Review activities and promotional status with Sr. Director of Casino Operations.

·          Meet with departmental directors and managers as necessary.

·          Available to work any shift or day based on business needs as well as periodically shift days off to be present for player events.

·          Other duties as assigned.

STANDARDS OF PERFORMANCE

·          Management abilities demonstrated in managing the VIP and premium players effectively.

·          Public relations and customer service skills.

·          Maintaining interpersonal working relationships among all personnel.            

·          Oral and written communication skills.

·          Willingness to spend long periods of time during shift on the casino floor interacting with both return guests and searching for non-carded players to sign-up for loyalty players card.

·          Willingness to assume responsibility relative to the performance of the host department and the property.

EDUCATION, TRAINING, AND EXPERIENCE

·          One to two years’ experience in casino operations preferably gaming with a 4 year degree in a related field of equivalent work experience.

·          Knowledge of Player Tracking System, AS400, Microsoft Product and FBMS.

Churchill Downs Incorporated is an Equal Opportunity Employer. M/F/D/V EOE

Note: When you apply for this job online, you will be required to answer the following questions:

1. Are you at least 21 years old? Yes or No
2. Are you willing to submit to extensive reference and background checks? Yes or No
3. Are you willing to work a flexible schedule including weekends, evenings and holidays? Yes or No
4. Do you have at least two years experience in Casino Operations? Yes or No
5. Do you have one to two years experience as a Casino Host? Yes or No
6. Are you accustomed to standing on your feet for long periods of time? Yes or No
7. Are you currently working for Calder Casino? Yes or No


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Sales & Marketing: Client Relations/Customer Service
Player's Club Representative - Calder Casino & Race Course (Miami Gardens, FL)

The Club Calder Representative provides support to the Marketing Department and assists with slot tournaments, player accounts, marketing, promotions, greet tour buses and welcome all patrons to the casino.  Assure that guests have a favorable gaming experience.

SPECIFIC DUTIES AND RESPONSIBILITIES

  • Tracking and issuing player cards for new and existing accounts.
  • Redeem points from accounts for patrons for cash or prizes.
  • Assisting with weekly and large scale slot tournaments, including registration.  Greeting busses requiring the explanation of the casino, handing out of coupon books and issuing Twin Spires cards, handle special coupons, and any other business.
  • Coordinating promotions and events.
  • Ensure the safety and security of guest and employees
  • Assist when needed with Promotions & Special Events  setup/teardown, executions and announcing                                                                                                                                                                                                                                                                                                                                                                            
  • Other marketing related duties as assigned.

STANDARDS OF PERFORMANCE

  • Maintaining a professional working relationship among all personnel.
  • Oral and written communication skills.
  • Willingness to assume responsibility relative to Twin Spires.

EDUCATION, TRAINING, AND EXPERIENCE

  • A high school diploma or GED equivalent.  Zero to two years experience in customer service or clerical.

Churchill Downs Incorporated is an Equal Opportunity Employer. M/F/D/V EOE

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you currently work for Calder Casino? Yes or No
2. Do you have 1 to 2 years of customer service experience? Yes or No
3. Are you willing to submit to extensive reference and background checks? Yes or No
4. Are you at least 21 years of age? Yes or No
5. Are you willing to work a flexible schedule including weekends, evenings and holidays? Yes or No
6. Are you accustomed to standing on your feet for long periods of time? Yes or No


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Sales & Marketing: Marketing
Marketing Associate - Harlow's Casino Resort & Spa (Greenville, MS)

SUMMARY:  The Marketing Associate supports the Marketing Manager with the execution of casino promotional events and coordinates various property marketing functions including promotions, events and telemarketing, along with the development of support materials and systems. This job has no supervisory responsibilities.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Must  possess good communication, writing, origination and math skills.  Must have the ability to perform duties in a positive and professional manner.  Must demonstrate reliability and flexibility in work schedule that includes working weekends, evenings and holidays.  Superior internal/external customer service skills required.

 

QUALIFICATIONS:   Must have the ability to obtain a Work Permit issued by the Mississippi Gaming Commission;  Knowledge of principles and processes for providing customer service;  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required -

EDUCATION AND EXPERIENCE:  High school diploma or general education degree (GED) required.   Prior administrative or related experience required.  Casino experience and/or training preferred, but not required.

 

COMPUTER SKILLS:  To perform this job successfully, an individual should have excellent PC skills and a thorough knowledge of Microsoft Office applications.

 

WORK ENVIRONMENT: The work environment consists of  very demanding surroundings with a high noise level.


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Sales & Marketing: Advertising/Agency
Casino Coordinator - Harlows Casino Resort and Hotel (Greenville, ms)

SUMMARY: Responsible for a variety of marketing activities which include but are not limited to; coordination and provides analysis of all Player Development and Sales activities.

ESSENTIAL DUTIES AND RESPONSIBILITIES: Represents Harlow’s Casino Resort in the most positive manner with internal as well as external guests to satisfy service expectations; Interacts effectively with a diverse group of guests; learns and uses operating practices of the department and the Company. Upholds Harlow’s Casino in all aspects of position; Provides prompt, courteous and professional guest service by listening to a variety of guest questions and complaints and then forwarding them to the appropriate personnel; Handles the system controls and procedures for the Player Development and Sales departments; Provides marketing and administrative support for Marketing Manager and Casino Host Department by handling all coordination of VIP guests accommodations and providing weekly reports and analysis. Maintain accuracy through data entry of all bus manifests; sends out day trip confirmations; documents any changes on the manifests; Updates lists with Group names and information in database; Works with the Sales team to tighten bus tracking/accuracy; Assists with group sales arrival preparations; Works with other departments to ensure excellent guest service;

Working at various casino marketing functions as scheduled by the department.

Performs other duties as assigned.


SUPERVISORY RESPONSIBILITY: N/A

QUALIFICATIONS: Must have the ability to obtain a Work Permit issued by the Mississippi Gaming Commission; Knowledge of principles and processes for providing customer service; To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required – Must be computer literate and have working knowledge of MS Word & Excel


EDUCATION AND EXPERIENCE: High school diploma or equivalent; One to three years of administrative experience preferably in casino environment.


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Sales & Marketing: Consumer Marketing/Brand Management
Vice President of Product - Twinspires (Louisville, KY)

Summary –


TwinSpires is looking for an experienced product leader to help define and build our product strategy and road map.  You and your team of Product Owners and Designers will work with stakeholders and engineering team to guide products from conception to launch.  This is a senior role that will interact with all levels of TwinSpires business, including engineering, marketing, business intelligence, operations, and finance.  The role will report to the President of TwinSpires.


Responsibilities –

  • Owns the definition, prioritization, and execution of our product strategy, vision, and roadmap
  • Evaluates data, customer behavior and feedback, financial analysis, and stakeholder input to prioritize product roadmap
  • Responsible for gathering and defining feature requirements and providing design and business requirements to development team
  • Completes post-launch analysis of key product deliveries
  • Communicates product strategy, roadmap, feature requirements, product rollout plan, and post-launch product analytics to various stakeholders
  • Manages Product Team of Product Owners, UI/UX Designers, and Analysts, including hiring, mentoring, developing, and retaining a high performing team

  Requirements –

  • 5+ years experience defining, driving, and executing product strategy in mobile/internet business
  • 5+ years experience building and managing team of Product Owners, Designers, and Analysts
  • 5+ years experience building and working in a data driven, user testing, and learning focused environment
  • 5+ years experience in mobile/internet retailing or consumer facing business
  • Solid understanding of agile/scrum methodologies
  • Strong leadership, communication, and interpersonal skills


Position Type – Salary Exempt


Travel – Not Expected at Present, but Subject to Change


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