Current available jobs in Sales & Marketing:

Sales & Marketing: Client Relations/Customer Service
Seasonal Guest Services Representative - Arlington International Racecourse (Arlington Hts, IL)

Position Objective:
Provides outstanding Customer Service at all times while conducting themselves in a manner consistent with the highest ethical and moral standards prevailing in the business community in which we operate.

Primary Duties and Responsibilities:
- Drive the “Arlington Experience” by providing  all guests a positive  first impression by offering superior, individualized service
- Enthusiastically greet guests and direct them to the appropriate seating, group venue, or restaurant locations
- Multitask at a  high level in a high volume and fast paced environment
- Go above and beyond in every circumstance with a “Do what others Don’t” mentality
- Provide guests with accurate information about all events and activities in and around Arlington Park
- Interact with guests to help provide an unmatchable experience
- Enforce policies established by Arlington International and Guest Services Management
- Proactively keep safety and security in the forefront of your mind to ensure a safe experience for all guests 
- Handle cash at various reserved seating locations and group venues
- Work as a member of a team with the common goal of exceeding guest expectations
- Take ownership of areas worked and report any issues or circumstances to appropriate supervisor
- Handle guest concerns and  issues up to a level where intervention by a supervisor is required
- Follow all policies and procedures as set forth by Guest Services Management
- Other duties as assigned by management

Supervisory Responsibilities:

Personal Qualifications:
- Ability to work with other Guest Services Team members
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
-  Ability to deal with problems involving several concrete variables in standardized situations
- Demonstrated knowledge of the horse racing industry
- Previous experience in a customer service capacity a huge plus
- Demonstrate professionalism and common courtesy at all times
- Sense of urgency and ownership 
- Comfort in dealing with difficult situations involving both customers and employees

Education, Training and Experience:
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee may be regularly required to sit; use hands to finger, handle, or feel; and talk or hear.  The employee is required to stand for long periods of time, walk long distances, and reach with hands and arms.  The employee is occasionally required to stoop, kneel, crouch, or crawl.  The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or mover up to 25 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

The noise level in this work environment is usually moderate.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Are you available to work weekends and holidays?(yes/no)
2. Are you available May through September ? (yes/no)
3. Are you aware this is a seasonal position? (yes/no)
4. Do you have any issues with wearing a uniform? (yes/no)

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Sales & Marketing: Event Marketing
Sales Support Specialist - Calder Casino & Race Course (Miami Gardens, FL)

Contribute to the company’s success through sales of casino bus groups, event/function space, parking lot rentals, sponsorships, advertising sales and more.


·          Maintains and develops casino bus groups, as well as proactively solicits new sales opportunities including parking lot rentals, casino event space, and advertising sales.

·          Develops bus and group packages to remain competitive within the market.

·          Meets with bus charter groups and visits area communities to develop new leads and new route opportunities.

·          Meets and greets sales and bus groups upon arrival to casino property and collects player data for reporting.

·          Responsible for the coordination/supervision of all group sales functions/events including on-property group events and drive-in and regular bus groups.

·          Manages/develops business with key accounts, secures repeat business through telesales, e-mail and direct mail efforts and prospect for new business.

·          Provides venue/pricing information and conducts facility tours to current and potential clients.

·          Develops sales contracts and collects deposits and payments for events, and maintains the integrity of these programs to assure accuracy.

·          Develops and builds relationships with customers through excellent interpersonal skills and exception customer service.

·          Responsible for all coordination and administration support the each sales event and bus group.

·          Coordinates with other departments to ensure proper advance communications of upcoming sales group events and necessary support staffing.

·          Creates all month-end analysis relating to groups and bus profitability and counts.

·          Assists Sr. Director of Marketing in identifying community events for a sales presence including Chambers of Commerce.

·          Maintains high integrity standards while ensuring commitment to superior service and quality product.

·          Effectively meets individual and departmental sales goals and objectives.

·          Travel by car average 1-3 times per month within metro area to cultivate or generate sales and bus opportunities.

·          Ensure the safety and security of team members and guests.

·          Works as Marketing team member in assisting as additional requests arise.

·          Other duties as assigned.


·          Excellent human relations and communication skills are necessary.

·          Ability to work in a fast paced environment and interact with internal departments.

·          Ability to exercise sound business judgment and generate effective solutions quickly as necessary.

·          Able to respond to customer’s needs and make decisions that are beneficial to both the customer and Calder.

·          Understand and represent Calder’s image and reputation both at work and at functions outside Calder.



·          Bachelor’s Degree (BA) from a four year college or university; and two to three years experience in the hospitality industry with related experience and/or training; or equivalent combination of education and experience preferred.

·          Strong computer skills, MS Word, Excel and email are required.

Churchill Downs Incorporated is an Equal Opportunity Employer. M/F/D/V EOE

Note: When you apply for this job online, you will be required to answer the following questions:

1. Are you at least 21 years old? Yes or No
2. Are you willing to submit to extensive reference and background checks? Yes or No
3. Do you have Casino Experience? Yes or No
4. Do you have at least 2 years work experience in the hospitality industry? Yes or No
5. Do you have strong oral and written communication skills? Yes or No
6. Do you have a 4 year degree in related field or equivalent work experience? Yes or No

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Sales & Marketing: Event Marketing
Casino Host - Riverwalk Casino (Vicksburg, MS)

To deliver quality guest service in a fun and friendly atmosphere. While working together to generate a spirit of service internally. This position requires a friendly persona and a willingness to interact with others. By joining the team you are committing yourself to these values and acknowledge dedication to providing excellent guest service for our internal team, at all times.

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