Careers



Current available jobs in Sales & Marketing:


» Seasonal Guest Service Representative - Arlington International Racecourse (Arlington Heights, IL)
» Seasonal Mascot - Arlington International Racecourse (Arlington Heights, IL)
» Seasonal Digital Marketing Assistant - Arlington International Racecourse (Arlington Heights, IL)
» Seasonal Marketing Assistant - Arlington International Racecourse (Arlington Heights, IL)
» Seasonal Promotional Team Member - Arlington International Racecourse (Arlington Heights, IL)
» Seasonal Event Coordinator - Churchill Downs Racetrack (Louisville, KY)
» Marketing Manager - Product Development - Churchill Downs Racetrack (Louisville, KY)
» Marketing Associate - Harlow's Casino Resort & Spa (Greenville, MS)
» Casino Coordinator - Harlows Casino Resort and Hotel (Greenville, ms)
» Sr. Director of Marketing - Riverwalk Casino (Vicksburg, MS)
» Seasonal Ticket Fulfillment Coordinator - Ticketing Fulfillment (Louisville, KY)
» Vice President of Product - Twinspires (Louisville, KY)
» Customer Service Representative - Twinspires.com (Lexington, KY)


Sales & Marketing: Client Relations/Customer Service
Seasonal Guest Service Representative - Arlington International Racecourse (Arlington Heights, IL)

Position Objective:
Responsible for creating an environment of great customer service through action. Responsible for greeting customers, disseminating information, and enforcing policies while maintaining a professional and hospitable manner.

Primary Duties and Responsibilities:

All Roles:

  • Drive the “Arlington Experience” by providing all guests a positive first impression and offering superior, individualized service

  • Interact with guests to help provide an unmatchable experience

  • Enthusiastically greet guests and direct them to the appropriate seating, group venue, or restaurant locations

  • Provide guests with accurate information about events and activities in and around Arlington International

  • Educate guests on wagering and racing basics
  • Work as a member of a team with the common goal of exceeding guest expectations

  • Take ownership of assigned areas and report any issues to appropriate supervisor

  • Handle guest concerns and issues up to a level where intervention by a supervisor is required

  • Follow and enforce all policies and procedures as set forth by Guest Services Management

  • Other duties as assigned

Reserved Seating Host/Hostess (Reports to Guest Services Apron & Park Supervisor)

  • Set the area for each day’s standing reservations (this includes moving tables and chairs across a span of approximately 30 feet)
  • Manage reservations and control access to reserved area

  • Conduct day-of sales when applicable (training provided for ticket system; basic comfort with technology REQUIRED)

Box Seat Usher (Reports to Guest Services Box Seat Supervisor)

  • Guide guests to the appropriate seat while outlining features and regulations of the area

  • Ensure that area is accessed only by ticketholders

  • Keep aisles and exits clear to comply with fire code

  • Troubleshoot seating issues and provide alternative solutions

Admission Scanner (Reports to Guest Services Gate Supervisor)

  • Utilize scanning technology to allow entry into facility

  • Direct guests to ultimate destination

  • Monitor guests as they leave, wishing them a good night, and troubleshooting any end-of-day problems; ensure guests do not exit the premises with alcohol

  • Safely and pleasantly maneuver guests in wheelchairs during complimentary drop off and pick up service

Bag Checker (Reports to Guest Services Gate Supervisor)

  • Ensure that all incoming bags/parcels are in accordance with Arlington International’s carry-in policy

  • Determine if parcel should be charged fee and, if applicable, process payment

  • Monitor guests as they leave, wishing them a good night, and troubleshooting any end-of-day problems; ensure guests do not exit the premises with alcohol

  • Safely and pleasantly maneuver guests in wheelchairs during complimentary drop off and pick up service

Venue Host/Hostess (Reports to Guest Services Venue Supervisor)

  • Coordinate with other department staff to ensure venue is ready for group’s arrival

  • Collect venue tickets and exchange for area access pass

  • Maintain guest count for billing purposes

  • Field client concerns and work with other departments toward satisfactory resolution

Supervisory Responsibilities:

None

Personal Qualifications:

  • Outgoing, positive attitude to provide excellent customer service

  • Professional attitude, appearance, and practices

  • Ability to work on a team with Guest Services and other Arlington International departments and partners

  • Ability to apply sound judgment in carrying out instructions furnished in written, oral, or diagram form

  • Capable of assisting guests in finding solutions that best meet their needs while leveraging all available resources

  • Previous experience in a customer service capacity preferred

  • Sense of urgency and ownership

  • Comfort in dealing with difficult situations involving both customers and employees

  • Ability to multitask at a high level in a high volume and fast paced environment

Education, Training and Experience:
All experience levels welcome.

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee may be regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The employee is required to stand for long periods of time, walk long distances, and reach with hands and arms. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or mover up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

The noise level in this work environment is usually moderate.

Equal Opportunity Employer
 

Catch a glimps of what it is like to be part of the Arlington International Team:

https://www.youtube.com/watch?v=nUYgGf0scFY&feature=youtu.be

Note: When you apply for this job online, you will be required to answer the following questions:

1. Are you available to work Thursday, Friday and weekends from May to September? If no, please explain (yes/no)
2. Do you have a planned vacation during the season (May-September)? If yes, please list dates.
3. Do you have an issue working outside in various conditions? (yes,no)
4. Are you aware this is a seasonal position? (yes/no)
5. Do you have any issues with wearing a uniform? (yes/no)
6. Are you available May 6 (Kentucky Derby), Mother’s Day, Father’s Day, July 3rd (Fireworks Day), and August 12 (Million Day)? If no, please explain…


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Sales & Marketing: Event Marketing
Seasonal Mascot - Arlington International Racecourse (Arlington Heights, IL)

Position Objective:

Develop the character of Arli, the Arlington International Racecourse mascot, and promote the Arlington brand by performing as Arli on race days and by scheduling appearances and performing as Arli at community outreach events.

Primary Duties and Responsibilities:

  • Perform as Arli during all Sunday Family Day race days during the 2017 season and interact with fans throughout the facility to enhance their Arlington Experience
  • Perform as Arli during community outreach events and act as an ambassador of Arlington
  • Actively research, pursue and schedule appearances at community events for Arli and the Arlington Street Team
  • Design, develop and implement new promotions and contests in which Arli can participate
  • Develop creative content for social media channels
  • Regularly maintain and clean the Arli mascot costume

Personal Qualifications:

  • Ability to perform and move easily and fluidly in mascot costume
  • Must be available for approximately 20-30 hours a week
  • Weekend and holiday availability is required
  • Must be outgoing and creative with excellent customer service and communications skills
  • Must be a team player, people-oriented, a good problem solver, detailed, able to communicate clearly and accurately, creative, courteous, professional and enthusiastic.  The ability to communicate both orally and in writing to internal and external contacts is required
  • Must be trustworthy and fully dedicated to do what it takes for the company to be successful

 

Education, Training and Experience:

  • Previous mascot experience preferred, but not required
  • Flexible schedule including nights, weekends and holidays throughout the entire 2017 season, which runs from May through September
  • Must be extremely punctual

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is required to perform while wearing a costume, including a full-body suit, head, and shoe covers.  The employee is regularly required to sit; use hands to finger reach, handle, or feel; and talk or hear.  The employee frequently is required to stand, walk and reach with hands and arms.  The employee is occasionally required to stoop, kneel, crouch, or crawl.  The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.  .

The noise level in this work environment is usually moderate.

Equal Opportunity Employer

Catch a glimps of what it is like to be part of the Arlington International Team:

https://www.youtube.com/watch?v=nUYgGf0scFY&feature=youtu.be

Note: When you apply for this job online, you will be required to answer the following questions:

1. Are you available weekends, nights and holidays from May through September? (Yes or No)
2. Does your schedule allow you to work approximately 20 to 30 hours per week?
3. Do you have experience performing as a mascot? (Yes or No)


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Sales & Marketing: Event Marketing
Seasonal Digital Marketing Assistant - Arlington International Racecourse (Arlington Heights, IL)

Position Objective:

Assist Arlington International Racecourse Marketing Department by supporting Arlington International digital media initiatives executed via Arlington International social media channels, email campaigns and arlingtonpark.com.

Primary Duties and Responsibilities:

  • Assist with the planning and execution of social media marketing campaigns as assigned by Marketing Promotions Specialist.
  • Curate relevant content to disseminate to Arlington International fans via social media.
  • Monitor discussions regarding Arlington International and engage fans in such discussions, while providing prompt responses to any inquiries posed to the company via social media.
  • Actively contribute creative ideas for online contests and polls and social media event promotion strategies and aide in their execution.
  • Coordinate Arlington “Style Guide” initiatives by regularly developing content related to fashion and trends and incorporating these articles into social media efforts.
  • Track and manage the inventory of contests hosted and prizes given away on social media.
  • Create editorial content for email campaigns.
  • Maintain and grow Marketing Department photograph archives.
  • Assist with the creation and strategic implementation of event and facility signage.
  • Provide detailed recaps of all marketing events and associated digital promotion.
  • Compile weekly reports showing social media growth, trends and what we did that week.
  • Attend pre-race day marketing meetings.
  • Interact directly with guests and utilize customer service skills to increase participation in on-site promotions, in social media promotions and in customer surveys.
  • Occasionally participate as an active member of Arlington International Promotional Team; attend community events and interact with area residents to promote the Arlington brand, encourage ticket sales and capture data.

Personal Qualifications:

  • Must be available beginning 5/1 for approximately 30-35 hours a week.
  • Weekend and holiday availability is required.
  • Must be a team player, people-oriented, a good problem solver, detailed, able to communicate clearly and accurately, creative, courteous, professional, enthusiastic, computer literate, and a strong proofreader.
  • Must be trustworthy and fully dedicated to do what it takes for the company to be successful.           
  • Must be a self-starter, with a strong sense of urgency in tackling challenges.
  • Must possess an entrepreneurial attitude coupled with the ability to implement programs with high attention to detail. 
  • Excellent human relations and communications skills are essential.  The ability to communicate both orally and in writing to internal and external contacts is required.

 

Education, Training and Experience:

  • Recent graduate or enrolled college student majoring in Marketing, Communications, or Business
  • Must have experience and knowledge of basic computer programs, including but not limited to Microsoft Office Suite and Outlook.
  • Adobe Design Suite and Graphic Design experience a plus.
  • Knowledge of social media, particularly in a variety of platforms, including but not limited to Twitter, Instagram, Facebook, Snapchat, LinkedIn and Pinterest.
  • Flexible schedule including nights, weekends and holidays throughout the entire 2017 season, which runs from May through September
  • Must be extremely punctual

 

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger reach, handle, or feel; and talk or hear.  The employee frequently is required to stand, walk and reach with hands and arms.  The employee is occasionally required to stoop, kneel, crouch, or crawl.  The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

The noise level in this work environment is usually moderate.

Equal Opportunity Employer

Catch a glimps of what it is like to be part of the Arlington International Team:

https://www.youtube.com/watch?v=nUYgGf0scFY&feature=youtu.be

Note: When you apply for this job online, you will be required to answer the following questions:

1. Are you available weekends, nights and holidays from May through September? (Yes or No)
2. Does your schedule allow you to work approximately 30 to 40 hours per week?
3. Do you have experience in digital marketing? (Yes or No)
4. This position involves working on social media platforms. Do you have any knowledge of social media marketing? (Yes or No)


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Sales & Marketing: Event Marketing
Seasonal Marketing Assistant - Arlington International Racecourse (Arlington Heights, IL)

Position Objective:

Assist Arlington International Racecourse Marketing Department by supporting Arlington International event marketing and community outreach initiatives executed at Arlington International and throughout the surrounding communities.

Primary Duties and Responsibilities:

  • Lead projects as assigned by Marketing Department; these may include (but are not limited to) marketing events, fan clubs and/or on-site promotions.
  • Actively contribute creative ideas for on-site contests, entertainment and marketing events.
  • Track and manage the inventory of promotional giveaways and supplies.
  • Execute race day presentation initiatives; assist in hands-on set up and take down of all race day content for on-site contests, activities and events.
  • Identify key locations for mascot and street team appearances throughout the season.
  • Create and maintain database of vendor/partnership contact information, contest participants and club members.
  • Coordinate the distribution of race day marketing materials and premium items.
  • Interact directly with guests and utilize customer service skills to increase participation in on-site promotions and to increase participation in customer surveys.
  • Provide detailed recaps of all marketing and street team events.
  • Attend pre-race day marketing meetings.
  • Assist with interactive media elements by developing social media content, crafting online promotions, and maintaining Marketing Department photograph archives.
  • Occasionally participate as an active member of Arlington International Promotional Team; attend community events and interact with area residents to promote the Arlington brand, encourage ticket sales and capture data.

Personal Qualifications:

  • Must be available beginning May 1 for approximately 30-40 hours a week.
  • Weekend and holiday availability is required.
  • Must be a team player, people-oriented, a good problem solver, detailed, able to communicate clearly and accurately, creative, courteous, professional, enthusiastic, computer literate, and a strong proofreader.
  • Must be trustworthy and fully dedicated to do what it takes for the company to be successful.           
  • Must be a self-starter, with a strong sense of urgency in tackling challenges.
  • Must possess an entrepreneurial attitude coupled with the ability to implement programs with high attention to detail. 
  • Excellent human relations and communications skills are essential.  The ability to communicate both orally and in writing to internal and external contacts is required.

 

Education, Training and Experience:

  • Recent graduate or enrolled college student majoring in Marketing, Communications, or Business
  • Must have strong computer skills, particularly in Microsoft Office
  • Adobe PhotoShop and graphic design experience a plus
  • Flexible schedule including nights, weekends and holidays throughout the entire 2017 season, which runs from May through September
  • Must be extremely punctual

 

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger reach, handle, or feel; and talk or hear.  The employee frequently is required to stand, walk and reach with hands and arms.  The employee is occasionally required to stoop, kneel, crouch, or crawl.  The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

The noise level in this work environment is usually moderate.

Equal Opportunity Employer

Catch a glimps of what it is like to be part of the Arlington International Team:

https://www.youtube.com/watch?v=nUYgGf0scFY&feature=youtu.be

Note: When you apply for this job online, you will be required to answer the following questions:

1. Are you available weekends, nights and holidays from May through September? (Yes or No)
2. Does your schedule allow you to work approximately 30 to 40 hours per week?
3. Do you have experience and/or education in Marketing, Communications or Business? (Yes or No)


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Sales & Marketing: Event Marketing
Seasonal Promotional Team Member - Arlington International Racecourse (Arlington Heights, IL)

Position Objective:

Promote the Arlington International brand by serving as an ambassador at community events and special events taking place at the racetrack.  Team members must be outgoing and energetic individuals who can showcase creativity alongside the hands-on implementation of Marketing team initiatives.

Primary Duties and Responsibilities:

  • Serve as Arlington ambassador at events throughout the community as well as occasional on-site events at Arlington International and represent the Arlington brand with positivity and professionalism.
  • Assist with logistics for community events including setup, execution and tear down.
  • Implement strategies to optimize data capture during all community events.
  • Actively contribute ideas for new community events for the promotional team to attend.
  • Distribute brand and promotional collateral throughout the community.
  • Maintain a working knowledge of Arlington International, including venues, events, promotions, history, etc.
  • Engage with supporters, clients, vendors and community members.
  • Help manage the inventory of promotional supplies, equipment and giveaways.
  • Assist with Guest Services and other department initiatives as required.
  • Capture community engagement by assisting with photography of activation and occasionally social media promotions.

Personal Qualifications:

  • Must be available for approximately 15-20 hours a week, varying dependent on Arlington International schedule of events.
  • Weekend and holiday availability is required. Flexible schedule including nights, weekends and holidays from April through September.
  • Must be outgoing, energetic, friendly, people-oriented, a team player, courteous and able to communicate clearly and accurately.
  • Excellent human relations and communications skills are essential.  The ability to communicate orally to various contacts is required.

  

Education, Training and Experience:

  • Must be extremely punctual
  • Promotional, sales, guest services or marketing experience appreciated

 

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger reach, handle, or feel; and talk or hear.  The employee frequently is required to stand, walk and reach with hands and arms.  The employee is occasionally required to stoop, kneel, crouch, or crawl.  The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

The noise level in this work environment is usually moderate.

Equal Opportunity Employer 

Catch a glimps of what it is like to be part of the Arlington International Team:

https://www.youtube.com/watch?v=nUYgGf0scFY&feature=youtu.be

Note: When you apply for this job online, you will be required to answer the following questions:

1. Are you available weekends and holidays from April through September? (Yes or No)
2. Have you previously had a similar work experience?


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Sales & Marketing: Event Operations/Management
Seasonal Event Coordinator - Churchill Downs Racetrack (Louisville, KY)

SUMMARY

The Seasonal Event Coordinator is responsible for planning, organizing, and executing various promotional events, special projects, and servicing internal and external customers of Churchill Downs Racetrack (CDRT).  This is a temporary position that would begin mid-March 2017 and continue through Derby Week.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The Seasonal Event Coordinator works directly with internal and external clients to plan and facilitate group sales events including “Day at the Races”, marketing promotions, community relations, banquets, corporate meetings, weddings, and other initiatives as necessary. 

Duties include, but are not limited to:

  • Effectively communicating details of each event to all necessary departments to ensure success.
  • Creating custom Banquet Event Orders (BEO) and room diagrams for events and pulling daily racing reports.
  • Evaluating guest issues related to pricing, overcrowding, dress code violations, ticket discrepancies, table arrangements, seat locations, etc.
  • Assisting and facilitating all events booked by Group Sales, Marketing, Premium Ticketing, and Community Relations.
  • Contacting the sales team and customers in advance to confirm all details related to the event and assist the team in facilitating plans and fully responding to day of requests.
  • Promoting and providing exceptional customer service within each Group Sales venue.
  • Addressing and resolving all guest complaints in a mutually beneficial manner.
  • Ensuring courteous, professional, sincere, and responsive communications with all customers – addressing each one by name.
  • Completing clerical and administrative tasks as necessary.
  • Performing light physical work required to set up events.  Extensive walking is typically required.
  • Coordinating paddock tours and trophy presentations for select races….oftentimes working in specialized areas with children and seniors.
  • Educating patrons on the basics of wagering, on track promotions, key areas of the facility, local sites of interest, the Jr. Jockey and Twin Spires Clubs, assisting with tickets, instructions, and helping customers with special needs.
  • Assisting customers/vendors, often spending several hours on foot indoors and out.
  • This position will be required to work evening hours and weekends when needed.
  • Perform other related duties as assigned.

Personal Qualifications

  • Excellent customer service skills.
  • Very detail oriented.
  • Dynamic personality and ability to positively address challenging situations.
  • Positive attitude and energy.
  • Previous experience working in an entertainment, sports, or a similar environment.
  • Exceptional verbal and written skills.
  • Ability to create and communicate ideas / vision for various events.
  • Ability to multi-task and develop strong professional relationships in all aspects of the position.
  • General knowledge negotiating contracts, procuring vendors/subcontractors, conceptualizing and implementing small and large scale events, food and beverage processes, and driving the overall customer experience.

Education, Training, and Experience

  1. High School Diploma required….College degree preferred.
  2. People oriented, able to multi-task, be organized, motivated and detail focused.
  3. Prior interaction with the public and/or working knowledge of the horse racing industry preferred.

Specialized Skills and Knowledge:

  • Proficiency in Microsoft Word, Excel, PowerPoint and other office related software.

        Number of staff reporting to this position:

  • No supervisory responsibilities

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Sales & Marketing: Consumer Marketing/Brand Management
Marketing Manager - Product Development - Churchill Downs Racetrack (Louisville, KY)

Summary

Seeking a candidate with experience in special event or consumer product development to support the Churchill Downs® Racetrack marketing team in the conception, execution, communication and analysis of events, promotions and new ticketed products to drive incremental attendance & venue profitability. This role offers the opportunity for ownership of marketing programs and to contribute to the overall Churchill Downs and Kentucky Derby marketing strategy.

Essential Duties

Include, but are not limited to, the following:

  • Support Product Development Director in the planning and execution of special event days (e.g. Thurby, Downs After Dark, Family Adventure Day, etc.).

  • Lead competitive event tracking & calendar planning

  • Assist in the ideation & development of special event concepts and content as guided by consumer insights and marketplace trends

  • Lead development, future vision & identification of marketable selling points for select projects

  • Lead cross-functional team to plan and execute assigned consumer experiences with a focus on consumer satisfaction, promotability & financial performance

  • Continuously research sports, culinary & live entertainment market to identify opportunities for future special events and content partners

  • Document & distribute project minutes and internal briefing documents

 

Supervisory Responsibilities

  • None

 

Education, Experience, Skills and Abilities

  • Bachelor’s degree (B.A.) from four-year college or university in Marketing or a related field.

Required Qualifications

  • 2+ years professional experience in special event or consumer product development with a focus on marketing.

  • Demonstrated passion for marketing, special event development and/or the horseracing industry

  • Proven ability to collaborate with & lead a cross functional team

  • Highly detail oriented, self-motivated, able to multi-task and work independently with above-average organizational skills.

  • Excellent oral and written and communication skills

  • Strong analytical skills & comfort with math and finance

  • Creative problem solver

  • Ability to manage multiple projects simultaneously

  • Proficient in Microsoft Office

Preferred Qualifications

  • None

Working Conditions

Weekend and evening work required during live racing meets.  Working conditions are normal for an office environment. Must be able to maneuver around the racetrack and withstand hot/cold conditions.

Churchill Downs encourages diversity in the workforce.
EOE

Note: When you apply for this job online, you will be required to answer the following questions:

1. Please provide at least one example of a product or event that you helped conceptualize. Explain your role in executing the product /event and what analysis was conducted before and after.


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Sales & Marketing: Marketing
Marketing Associate - Harlow's Casino Resort & Spa (Greenville, MS)

SUMMARY:  The Marketing Associate supports the Marketing Manager with the execution of casino promotional events and coordinates various property marketing functions including promotions, events and telemarketing, along with the development of support materials and systems. This job has no supervisory responsibilities.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Must  possess good communication, writing, origination and math skills.  Must have the ability to perform duties in a positive and professional manner.  Must demonstrate reliability and flexibility in work schedule that includes working weekends, evenings and holidays.  Superior internal/external customer service skills required.

 

QUALIFICATIONS:   Must have the ability to obtain a Work Permit issued by the Mississippi Gaming Commission;  Knowledge of principles and processes for providing customer service;  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required -

EDUCATION AND EXPERIENCE:  High school diploma or general education degree (GED) required.   Prior administrative or related experience required.  Casino experience and/or training preferred, but not required.

 

COMPUTER SKILLS:  To perform this job successfully, an individual should have excellent PC skills and a thorough knowledge of Microsoft Office applications.

 

WORK ENVIRONMENT: The work environment consists of  very demanding surroundings with a high noise level.


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Sales & Marketing: Advertising/Agency
Casino Coordinator - Harlows Casino Resort and Hotel (Greenville, ms)

SUMMARY: Responsible for a variety of marketing activities which include but are not limited to; coordination and provides analysis of all Player Development and Sales activities.

ESSENTIAL DUTIES AND RESPONSIBILITIES: Represents Harlow’s Casino Resort in the most positive manner with internal as well as external guests to satisfy service expectations; Interacts effectively with a diverse group of guests; learns and uses operating practices of the department and the Company. Upholds Harlow’s Casino in all aspects of position; Provides prompt, courteous and professional guest service by listening to a variety of guest questions and complaints and then forwarding them to the appropriate personnel; Handles the system controls and procedures for the Player Development and Sales departments; Provides marketing and administrative support for Marketing Manager and Casino Host Department by handling all coordination of VIP guests accommodations and providing weekly reports and analysis. Maintain accuracy through data entry of all bus manifests; sends out day trip confirmations; documents any changes on the manifests; Updates lists with Group names and information in database; Works with the Sales team to tighten bus tracking/accuracy; Assists with group sales arrival preparations; Works with other departments to ensure excellent guest service;

Working at various casino marketing functions as scheduled by the department.

Performs other duties as assigned.


SUPERVISORY RESPONSIBILITY: N/A

QUALIFICATIONS: Must have the ability to obtain a Work Permit issued by the Mississippi Gaming Commission; Knowledge of principles and processes for providing customer service; To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required – Must be computer literate and have working knowledge of MS Word & Excel


EDUCATION AND EXPERIENCE: High school diploma or equivalent; One to three years of administrative experience preferably in casino environment.


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Sales & Marketing: Marketing
Sr. Director of Marketing - Riverwalk Casino (Vicksburg, MS)

Job Summary

To lead and manage all aspects of marketing to assist the company in meeting current and future goals.

 

Essential Functions

 

Include, but are not limited to:

  • Designs, implements, maintains and evaluates all marketing plans related to advertising, public relations, promotions and direct marketing while emphasizing maximum utilization of the established budget.

  • Prepares monthly reports for management on key metrics developed for the Marketing Department.

  • Understands and ensures compliance with all policies and procedures.

  • Prepares yearly departmental budget and ensures maximum utilization of the budget.

  • Collaborates with other departments on special events and promotions.

  • Maintains appropriate staffing levels in the Marketing department by interviewing, selecting, training, scheduling, evaluating, disciplining and terminating employees as needed.

  • Held accountable to a high degree for the accuracy and thoroughness of departmental records and reports.

  • All other duties as assign.

Supervisory Responsibilities

 

The work environment characteristics described here are representative of those and employee encounters while performing the essential functions of this job with or without reasonable accommodations.

Ability to analyze and interpret departmental needs and results. Ability to solve complex problems performing assigned duties under frequent time pressures in an interruptive environment. Excellent public relations/customer service experience. Broad variety of tasks and deadlines requires an irregular work schedule.

The work environment consists of very demanding surroundings with a high noise level. The employee is frequently exposed to second hand tobacco smoke, fumes or airborne particles.

 

 

 

 

Physical Demands

 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, use hands to finger, handle or feel; reach with hands and arms and talk or hear. The employee is occasionally required to walk; sit and stoop, kneel, crouch or crawl.  The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and distance vision

 

Education and / or Experience

 

Degree with training and experience in casino environment. Minimum 5 years’ experience in marketing and sales management for casino.

 

License/ Certificates

 

The requirements listed below are representative of the knowledge, skill, and/or ability required

 

  • Must have the ability to obtain a Work Permit issued by the Mississippi Gaming Commission.

  • Prior supervisory or management experience is required.

  • Customer Service – Treat all customers in a friendly and professional manner. Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to request for service and assistance.

  • Interpersonal Skills- Listens to others without interrupting; keeps emotions under control.

  • Written and Oral Communication-Speaks clearly and persuasively in positive or negative situations; responds well to questions.

  • Diversity-Shows respect and sensitivity for cultural differences.

  • Organizational Support-Follows policies and procedures.

  • Professionalism- Approaches others in a tactful manner, Reacts well under pressure; Treats others with respect and consideration regardless of their status or position.

  • Safety and Security-Observes safety and security procedures; Reports potentially unsafe conditions.

  • Attendance/Punctuality-Is consistently at work and on time.

  • Must be cooperative and able to take directions, to follow through on assignments and work as part of a team.

  • Ability to maintain strict confidentiality relative to financial data, casino policies and marketing plans.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Would you consent to pre-employment background checks, if required, including past employment information, education verification, reference checks, criminal records and drug screening?
2. If required by management, would you be willing to work extra hours?
3. How many years of experience do you have in the position for which you are interested?
4. Do you have the ability to close sales with add-ons and up-selling to meet the customer's needs?
5. How proficient are you with Microsoft Office, Excel and Word?
6. What is your level of experience with using e-mail or other systems for communication?
7. What is your experience level writing reports?
8. I am willing to do tasks outside of my job description, and other side duties that may be asked of me.
9. I have worked in a customer service related position before.
10. Can you speak, read and write English?
11. How much experience do you have up-selling to a guest?
12. Are you physically able to perform all the job duties and requirements as outlined in the job description for this position?
13. Would you and your past supervisors consider you a goal oriented team player with a
14. How many words per minute are you able to type?
15. Define your teamwork abilities:
16. Which of the following is the main reason you are applying for this position?
17. Which statement best describes you?
18. Please describe the way in which you left your most recent past employer:
19. How many years relevant experience do you have in the position for which you are interested?
20. How many executive level managers have you directly supported at one time?
21. What best describes your experience with event planning?
22. Are you 21 years of age or older?


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Sales & Marketing: Ticket Operations
Seasonal Ticket Fulfillment Coordinator - Ticketing Fulfillment (Louisville, KY)

Ticketing Assistant

The Ticketing Fulfillment Department has an opening for a seasonal ticketing fulfillment coordinator. This position will report to the ticket operations manager and is responsible for assisting in the fulfillment of all ticketing needs through the first week of May 2017. 

Job Duties would include:

·       

  • Process and fulfill ticket orders for regular season racing events, the Kentucky Derby, and the Kentucky Oaks.

  • This position will require working on numerous assigned projects simultaneously with quick turnaround deadlines.

  • Fulfillment process includes assembly of ticket orders to be shipped, proofing orders, and documenting order pick up. 

  • Work directly with the customer via phone and email to answer shipping questions, finalize orders, research inquires, and answer general questions.

  • Communicate special requests to other departments to ensure customer needs are met.

  • Perform administrative duties as needed: filing, email correspondence, excel data sheet reporting, enter ticket orders, and prepare mailings.

  • Work to ensure customer's needs are fulfilled and ensure the customer receives outstanding service.

  • Research ticket orders and shipping details within the Ticketmaster Archtics and Host system.

  • Verify the accuracy of ticket orders.

  • Other duties as assigned.

 

Education / Skills Required:

  • High School Diploma/GED required.  Some college preferred.

  • Ticketmaster system knowledge is preferred.

  • Exceptional organizational and project management skills with an ability to handle multiple assignments in a fast-paced environment with tight deadlines.

  • Attention to detail and the ability to problem solve.

  • Excellent interpersonal and communication skills, as well as demonstrated professionalism and diplomacy.

  • Ability to exercise sound business judgment generating effective solutions quickly and/or raising issues to management as necessary.

  • Team player with an exceptional customer service attitude.

  • Strong PC skills.

  • Must be able to work flexible hours including some holidays, weekends, evenings, and race days.

  • This position requires completion of a background check.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Are you willing to work flexible hours including holidays, weekends, evenings, and race days
2. Are you able to work in a fast pace, short turnaround deadline driven environment?
3. Do you have Ticketmaster Archtics experience?
4. Do you have experience in resolving customer issues?
5. Have you or a relative worked at Churchill Downs Racetrack in the past?


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Sales & Marketing: Consumer Marketing/Brand Management
Vice President of Product - Twinspires (Louisville, KY)

Summary –


TwinSpires is looking for an experienced product leader to help define and build our product strategy and road map.  You and your team of Product Owners and Designers will work with stakeholders and engineering team to guide products from conception to launch.  This is a senior role that will interact with all levels of TwinSpires business, including engineering, marketing, business intelligence, operations, and finance.  The role will report to the President of TwinSpires.


Responsibilities –

  • Owns the definition, prioritization, and execution of our product strategy, vision, and roadmap
  • Evaluates data, customer behavior and feedback, financial analysis, and stakeholder input to prioritize product roadmap
  • Responsible for gathering and defining feature requirements and providing design and business requirements to development team
  • Completes post-launch analysis of key product deliveries
  • Communicates product strategy, roadmap, feature requirements, product rollout plan, and post-launch product analytics to various stakeholders
  • Manages Product Team of Product Owners, UI/UX Designers, and Analysts, including hiring, mentoring, developing, and retaining a high performing team

  Requirements –

  • 5+ years experience defining, driving, and executing product strategy in mobile/internet business
  • 5+ years experience building and managing team of Product Owners, Designers, and Analysts
  • 5+ years experience building and working in a data driven, user testing, and learning focused environment
  • 5+ years experience in mobile/internet retailing or consumer facing business
  • Solid understanding of agile/scrum methodologies
  • Strong leadership, communication, and interpersonal skills


Position Type – Salary Exempt


Travel – Not Expected at Present, but Subject to Change


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Sales & Marketing: Client Relations/Customer Service
Customer Service Representative - Twinspires.com (Lexington, KY)

Job Summary

Answer customer inquiries coming from inbound calls, chats, or emails, as well as, perform outbound calls for various reasons.  Examples of these customer inquiries can include to set up new accounts, update account records, answer questions, handle complaints, troubleshoot problems, fund accounts, provide information, offer promotional items, or conduct pro-active calling for various business reasons.    Utilizes business applications and the appropriate technology to perform routine activities. Performs daily transactions and processes related work in support of daily operations. Provides internal customer service support that achieves quality and customer service goals.  Specializes in creating new customers, educating customers in TwinSpires.com product lines and encouraging new customers to deposit funds and wager.

Job Essential Functions

  • Handles routine aspects of the operation with moderate supervision
  • Performs daily transactions and processes related work
  • Performs data entry, maintains and updates customer account records
  • Can quickly grasp concepts and begin to learn deliverables of the position
  • Completes tasks within defined time frames and at appropriate quality and customer service levels
  • Understands essential functions and how individual performance affects company performance
  • Provides internal/external customer service support that achieves customer service goals and objectives
  • Reacts to problems and provides basic solutions based on prescribed guidelines or procedures
  • Directs issues or concerns to the right person or group for resolution 
  • Answer inbound calls from customers to answer inquiries, handle complaints, troubleshoot problems and facilitate transactions
  • Conduct outbound dialing for various business reasons.
  • Assist with account openings and encourage initial deposits
  • Educate customers on product lines
  • Daily balancing and reconciliation of financial transactions
  • Identify, document and escalate priority issues
  • Able to maintain customer confidentiality
  • Strong communication, written skills, and interpersonal skills
  • Comfortable with fast paced schedule driven development
  • Computer literate, experience with Microsoft Office is preferred
  • Ability to work in a fast paced environment and be able to multitask
  • Flexibility with your schedule to meet the needs of the business
  • Other duties as assigned by Management to include but not limited to assisting players with entering wagering instructions into computer application, taking reservation, and providing racing, schedule or past performance information

Education and / or Experience

High school diploma or equivalent.  Proficient in data entry/keyboard skills and relevant computer applications.  Previous customer service, sales or horse racing industry experience a plus.

Licenses / Certifications

Must be able to obtain a New York Racing License

Physical Demands

The following physical and mental demands are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

a)      While performing the duties of this job, the employee is frequently required to sit, sometimes for prolonged periods while working at a desk, on the phone, and/or on the computer; type on a computer keyboard; use hands to finger, handle or feel; talk or hear; reach with hands or arms; walk or stand; and perform some repetitive motion activities.

b)      Specific vision abilities required by this job include close vision, color vision, color differentiation, peripheral vision, depth perception, and ability to adjust focus.

c)      This position requires the ability to work effectively as part of a team; and concentrate on a variety of details when faced with interruptions and changing work priorities.

d)     The mental demands are representative of those that must be met by an employee to successfully perform the essential functions, as described above, including but not limited to: demonstrated ability to anticipate and solve practical problems or resolve issues; reason, calculate figures and amounts; collect, interpret, and/or analyze complex data and information, and draw valid conclusions; interpret procedures and policies; and meet schedules in a dynamic and sometimes demanding work environment.

e)      The noise level in this work environment is usually moderate. The work environment characteristics are representative of those an employee encounters while performing the essential functions of this job in a typical office environment.

f)       The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


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