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    Sales & Marketing: Marketing
    Casino Host - Harlow's Casino & Resort (Greenville, MS)

    The Casino Host is responsible for providing quality customer service, guest satisfaction, and increasing rated play and loyalty of casino patrons. They will evaluate the player's play for comping needs while managing and increasing rated slots. Strive to exceed the expectations of our high-end players by following up on their visit with letters or thank you notes. Host will be required to communicate with premium/rated players through telemarketing about available services, including promotions. Circulate on the floor greeting guests who are playing in all gaming areas to identify new players and introduce themselves. Identify potential new members for development to high-end players. Solicit new card memberships to the Delta Rewards Club. Evaluate player accounts and issue comps based on recorded play, earned number of points and comps available in player accounts. Build player loyalty through direct mail, telemarketing and personal contact. Be familiar with all current and upcoming special events, promotions and entertainment, as well as all casino activities. Act as guest service liaison, handle guest opportunities and resolve situations so as to ensure smooth operations and excellent customer service. Ensures target customers have a player’s club card in use while on property. Greets and hosts guests while on property and represent the company off property. Candidate will have knowledge of player tracking systems, Casino Marketplace, CMS and Microsoft systems.


    Prefer a bachelor's degree from a four year college or university or three years related experience and/or training; or an equivalent combination of education and experience. Casino Host experience required. Prefer three years of adequate customer following. Must be available and have a willingness to work flexible hours including nights, weekends and holidays. Must have excellent communication skills; be able to interact with casino customers and team members in a knowledgeable and professional manner; must have ability to sustain a high level of confidentiality and professionalism. Possess ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues. Ability to work collaboratively and communicate effectively with team members at all levels of the organization. Candidate should be highly organized and detail-oriented; must be able to abide by the company appearance standards. Must be twenty-one (21) years of age or older. Must be able to obtain and maintain a Mississippi Gaming License.


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    Sales & Marketing: Client Relations/Customer Service
    Customer Service Representative - Twinspires.com (Lexington, KY)

    Job Summary

    Answer customer inquiries coming from inbound calls, chats, or emails, as well as, perform outbound calls for various reasons.  Examples of these customer inquiries can include to set up new accounts, update account records, answer questions, handle complaints, troubleshoot problems, fund accounts, provide information, offer promotional items, or conduct pro-active calling for various business reasons. Utilizes business applications and the appropriate technology to perform routine activities. Performs daily transactions and processes related work in support of daily operations. Provides internal customer service support that achieves quality and customer service goals. Specializes in creating new customers, educating customers in TwinSpires.com product lines and encouraging new customers to deposit funds and wager.

    Job Essential Functions

    • Handles routine aspects of the operation with moderate supervision
    • Performs daily transactions and processes related work
    • Performs data entry, maintains and updates customer account records
    • Can quickly grasp concepts and begin to learn deliverables of the position
    • Completes tasks within defined time frames and at appropriate quality and customer service levels
    • Understands essential functions and how individual performance affects company performance
    • Provides internal/external customer service support that achieves customer service goals and objectives
    • Reacts to problems and provides basic solutions based on prescribed guidelines or procedures
    • Directs issues or concerns to the right person or group for resolution 
    • Answer inbound calls from customers to answer inquiries, handle complaints, troubleshoot problems and facilitate transactions
    • Conduct outbound dialing for various business reasons.
    • Assist with account openings and encourage initial deposits
    • Educate customers on product lines
    • Daily balancing and reconciliation of financial transactions
    • Identify, document and escalate priority issues
    • Able to maintain customer confidentiality
    • Strong communication, written skills, and interpersonal skills
    • Comfortable with fast paced schedule driven development
    • Computer literate, experience with Microsoft Office is preferred
    • Ability to work in a fast paced environment and be able to multitask
    • Flexibility with your schedule to meet the needs of the business
    • Other duties as assigned by Management to include but not limited to assisting players with entering wagering instructions into computer application, taking reservation, and providing racing, schedule or past performance information

    Education and / or Experience

    High school diploma or equivalent.  Proficient in data entry/keyboard skills and relevant computer applications.  Previous customer service, sales or horse racing industry experience a plus.

    Licenses / Certifications

    Must be able to obtain a New York Racing License

    Physical Demands

    The following physical and mental demands are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

    a)      While performing the duties of this job, the employee is frequently required to sit, sometimes for prolonged periods while working at a desk, on the phone, and/or on the computer; type on a computer keyboard; use hands to finger, handle or feel; talk or hear; reach with hands or arms; walk or stand; and perform some repetitive motion activities.

    b)      Specific vision abilities required by this job include close vision, color vision, color differentiation, peripheral vision, depth perception, and ability to adjust focus.

    c)      This position requires the ability to work effectively as part of a team; and concentrate on a variety of details when faced with interruptions and changing work priorities.

    d)     The mental demands are representative of those that must be met by an employee to successfully perform the essential functions, as described above, including but not limited to: demonstrated ability to anticipate and solve practical problems or resolve issues; reason, calculate figures and amounts; collect, interpret, and/or analyze complex data and information, and draw valid conclusions; interpret procedures and policies; and meet schedules in a dynamic and sometimes demanding work environment.

    e)      The noise level in this work environment is usually moderate. The work environment characteristics are representative of those an employee encounters while performing the essential functions of this job in a typical office environment.

    f)       The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


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    Sales & Marketing: Marketing
    Digital Marketing Coordinator - TwinSpires.com (Louisville, KY)

    Job Summary – The Digital Marketing Coordinator works within the TwinSpires.com marketing department to promote its brand in the digital space through content management, social media, e-mail and direct marketing. The Digital Marketing Coordinator will also assist the Director of Marketing with creating planning and executing weekly promotions and working with CDI racetracks and other affiliate partners to help promote their products with TwinSpires.com.

    Essential Functions – 

    • Website content production and updates: help the marketing team keep our websites current with new content, racing promotions, contests and product promotions. 
    • Promotions: Assist with creation, deployment, digital promotion, results and fulfillment for online promotions on TwinSpires.com. 
    • Affiliate Relationships: Assist the Director of Marketing with managing existing marketing partnerships with affiliate racetracks and with establishing new partnerships. 
    • Advertising/Trafficking: Assist the Director of Marketing with managing existing advertising partnerships and trafficking of campaigns. 
    • Assist the Director of Acquisition with ad management. 
    • Handle coordination of marketing tasks through Brightpod. 
    • Contests: Help manage contest series, which qualifies players for the NHC and Horse Player World Series, BCBC and KDBC. 
    • Data Analysis: Assist with analysis and reporting to determine effectiveness of new and existing promotions. 
    • E-mail: Assist with production & send of weekly e-newsletters and targeted e-mail campaigns. 
    • Social Media: promote the TwinSpires & Brisnet brands, promotions, and contests through social media: Twitter. Facebook. Youtube. Tumblr, Vine, Instagram. 
    • Ability to travel and assist with organizing company events. 
    • Other duties as assigned by Management. 

    Education and/or Experience:  

    • Bachelor’s Degree Preferred, 2 years higher education or work experience substitute.
    • Must have 1-2 years of JavaScript experience.
    • Must have worked in an online marketing environment
    • Strong communication, written skills, and interpersonal skills.
    • Comfortable with fast paced work environment.
    • Strong organizational abilities and a good attention to detail.
    • Ability to work independently and make well thought out decisions.
    • Weekends required.
    • Horse racing experience preferred.
    • Basic .html skills helpful.

    Physical Demands:  The following physical and mental demands are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
    a)    While performing the duties of this job, the employee is frequently required to sit, sometimes for prolonged periods while working at a desk, on the phone, and/or on the computer; type on a computer keyboard; use hands to finger, handle or feel; talk or hear; reach with hands or arms; walk or stand; and perform some repetitive motion activities.
    b)    Specific vision abilities required by this job include close vision, color vision, color differentiation, peripheral vision, depth perception, and ability to adjust focus.
    c)    This position requires the ability to work effectively as part of a team; and concentrate on a variety of details when faced with interruptions and changing work priorities.
    d)    The mental demands are representative of those that must be met by an employee to successfully perform the essential functions, as described above, including but not limited to: demonstrated ability to anticipate and solve practical problems or resolve issues; reason, calculate figures and amounts; collect, interpret, and/or analyze complex data and information, and draw valid conclusions; interpret procedures and policies; and meet schedules in a dynamic and sometimes demanding work environment. 
    e)    The noise level in this work environment is usually moderate. The work environment characteristics are representative of those an employee encounters while performing the essential functions of this job in a typical office environment.
    f)    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


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