Careers



Current available jobs in Sales & Marketing:


» Seasonal Sales & Event Assistant - Arlington International Racecourse (Arlington Hts, IL)
» Seasonal Event Coordinator - Arlington International Racecourse (Arlington Hts, IL)
» Seasonal Customer Service Representative - Arlington International Racecourse (Arlington Hts, IL)
» Seasonal Promotional Team Member - Arlington International Racecourse (Arlington Hts, IL)
» Seasonal Digital Marketing Assistant - Arlington International Racecourse (Arlington Hts, IL)
» Seasonal Marketing Assistant(s) - Arlington International Racecourse (Arlington Hts, IL)
» Seasonal Marketing Mascot - Arlington International Racecourse (Arlington Heights, IL)
» Seasonal Uniform Attendant - Arlington International Racecourse (Arlington Heights, IL)
» Seasonal Guest Services Representative - Arlington International Racecourse (Arlington Heights, IL)
» Marketing Analyst - Churchill Downs Racetrack (Louisville, KY)
» Operations Analyst - Harlows Casino Resort and Hotel (Greenville, ms)
» Senior Director of Marketing - Riverwalk Casino Hotel (Vicksburg, MS)
» Customer Service Representative - Twinspires.com (Lexington, KY)



Sales & Marketing: Client Relations/Customer Service
Seasonal Sales & Event Assistant - Arlington International Racecourse (Arlington Hts, IL)

Position Objective:

The primary responsibility for this position is to provide administrative support to Sales and Event Managers to best service our clients.

Primary Duties and Responsibilities:

  • Answer overflow calls and assist clients with Sales and/or Event questions.
  • Input and process sales inquiries within database.
  • Create and merge sales contracts based on confirmed bookings.
  • Enter event details into the sales and catering software system.
  • Ability to communicate clearly and professionally, both verbally and in writing.
  • Continually maintain working knowledge of all company products, services & promotions.
  • Assist customers using the Online Event Planning system and monitor any submissions that come through the OEP system.
  • Print event tickets by venue and execute delivery method per BEO.
  • Maintain event inventory.
  • Assist in venues on large attendance days.
  • Provide accounting support to manage accounts receivable.
  • Work as a team member providing administrative and event support as needed.

                                                                                            

Personal Qualifications:

  • Working knowledge of hospitality event industry required.
  • Excellent customer service and communication skills are necessary.
  • Ability to work in a fast paced environment while interacting with internal departments.
  • Outstanding organizational and administrative skill.
  • Meticulous attention to detail and excellent time management.
  • Must be available April – September with some weekend work required.
  • Ability to exercise sound business judgment and generate effective solutions quickly as necessary.
  • Demonstrate professionalism and common courtesy at all times.
  • Performs duties with sense of urgency and ownership.

 

Education, Training, and Experience:

  • Experience in customer service
  • Strong computer skills
  • High school diploma or GED equivalent necessary, some college preferred

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear.  The employee frequently is required to stand, walk and reach with hands and arms.  The employee is occasionally required to stoop, kneel, crouch, or crawl.  The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

The noise level in this work environment is usually moderate.

EOE M/F/D/V

Note: When you apply for this job online, you will be required to answer the following questions:

1. Are you available to work from April 1st to September 29th? (Yes or No)
2. Can you work in a fast paced environment and multi-task?
3. Are you able to work Mother's Day, Memorial Day, Father's Day, 4th of July (7/3), Million Day (8/13) and Labor Day? (Yes or No)
4. Are you available to work weekends? (Yes or No)
5. Do you have prior commitments during our racing season? (If no, please explain))
6. Do you enjoy working with customers on the phone?


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Sales & Marketing: Client Relations/Customer Service
Seasonal Event Coordinator - Arlington International Racecourse (Arlington Hts, IL)

Position Objective:

  • Assist in the day-of coordination and execution of all events planned by Sales Department in designated venues.  Assist Guest Services Department as needed.

Primary Duties and Responsibilities:     

  • Meet Event Managers to discuss Daily Events and Banquet Event Orders
  • Help with day of coordination and execution of events planned by the Sales Department
  • Perform administrative functions as they relate to the Sales department
  • Interact with Clients to deliver on event expectations
  • Assist groups with the load in and load out process. i.e. ticket arrangements, décor, rented linen, auction tables, auction items, entertainment, etc.
  • Ensure Group venues are properly set for each event; make any setup adjustments as necessary; confirm catering and guest service personnel are in place and prepared.
  • Assist Event Managers and Client with any last minute setup changes including moving of tables, hanging of banners, and displaying merchandise
  • Monitor all aspects of service within the venue including Food and Beverage, Mutuels, Facilities, Audio-Visual and Guest Services
  • Enforce Arlington Park policies to include dress code, carry-in policy or other applicable rules
  • Create and place event signage
  • Use catering software system to run catering and event reports and update event orders
  • Work as team member in assisting as additional requests arise


 Personal Qualifications:

  • Ability to effectively interact with customers, staff and management
  • Good reasoning skills; ability to handle problems
  • A sense of urgency and willingness to get the job done
  • Available to work flexible hours (typical schedule will be Wednesday-Sunday)
  • Ability to demonstrate professionalism and courteous in all situations
  • Highly organized and possess great time management skills
  • The ability to multitask while still paying close attention to detail is a must
  • Past customer service experience required
  • This position requires regular use with our ticketing software, and while we will provide training, a computer savvy applicant is required.
  • Experience with Tickets.com, Microsoft Office and Daylight a plus.
  • Must be able to work weekends and holidays.

Education, Training and Experience:

·         Customer Service experience

·         Event Management familiarity a plus

Physical Demands:


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to stand, walk and reach with hands and arms. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

The noise level in this work environment is usually moderate.

EOE M/F/D/V

Note: When you apply for this job online, you will be required to answer the following questions:

1. Are you available from April 1st to September 29th? (Yes/No)
2. Can you be flexible performing various duties(working inside and/or outside) while spending the majority of the time standing and/or walking from position to position? (Yes/No)
3. Are you able to work Mother's Day, Memorial Day, Father's Day, 4th of July (7/3), Million Day (8/13) and Labor Day?
4. Are you available to work weekends? (Yes/No)
5. Do you have prior commitments during our racing season (May - September)? (If yes, please explain)


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Sales & Marketing: Client Relations/Customer Service
Seasonal Customer Service Representative - Arlington International Racecourse (Arlington Hts, IL)

Position Objective:
Support the sales department by providing frontline assistance to current and potential guests of Arlington International.

Primary Duties and Responsibilities:

·         Responsible for generating revenue through the sales of ticket packages and restaurant reserved seating

·         Assist group patrons with questions and processing inquiries for Sales Managers

·         Exhibit a pleasant, patient and friendly attitude while assisting customers via phone, e-mail, and in person

·         Assist customers with picking up group sales, season box holder, and admission presale tickets

·         Ability to communicate clearly and professionally, both verbally and in writing

·         Efficiently use ticketing computer system to accurately communicate customers’ requests

·         Continually maintain working knowledge of all company products, services & promotions

·         Exhibit great attention to detail

·         Work as sales team member in assisting as additional requests arise

·         Must be available for Arlington Park’s entire racing season (May-September)

·         Cold calls are not required nor encouraged

 

Personal Qualifications:

·         Excellent customer service skills

·         Demonstrate pristine telephone etiquette

·         Ability to effectively interact with customers, staff, and management in a professional setting

·         Good reasoning skills and problem solving abilities

·         Ability to multi-task

·         Must be proficient in Microsoft Word along with above average computer skills

·         Must have a very professional demeanor coupled with a positive attitude

·         Ability to work in a fast paced environment and tolerate minimal stress

Education, Training and Experience:

·         Experience in customer service

·         Strong computer skills

·         High school diploma or GED equivalent necessary

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands continuous to finger strength, handle, or feel; and talk or hear.  The employee frequently is required to stand, walk and reach with hands and arms.  The employee may be asked to occasionally stoop, kneel, crouch, or crawl.  The employee may be asked to lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

The noise level in this work environment is usually moderate.

EOE M/F/D/F

Note: When you apply for this job online, you will be required to answer the following questions:

1. Are you available from April 1st to September 29th? (Yes/No)
2. Can you be flexible performing various duties (working inside and/or outside) while spending the majority of the time standing and/or walking from position to position? (Yes/No)
3. Are you able to work Mother's Day, Memorial Day, Father's Day, 4th of July (7/3), Million Day (8/13) and Labor Day?
4. Are you available to work weekends? (Yes/No)
5. Do you have prior commitments during our racing season (May - September)? (If yes, please explain)


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Sales & Marketing: Marketing
Seasonal Promotional Team Member - Arlington International Racecourse (Arlington Hts, IL)

Position Objective:

Promote the Arlington International brand by serving as an ambassador at community events and special events taking place at the racetrack.  Team members must be outgoing and energetic individuals who can showcase creativity alongside the hands-on implementation of Marketing team initiatives.

Primary Duties and Responsibilities:

  • Serve as Arlington ambassador at events throughout the community as well as occasional on-site events at Arlington International and represent the Arlington brand with positivity and professionalism.
  • Assist with logistics for community events including setup, execution and tear down.
  • Implement strategies to optimize data capture during all community events.
  • Actively contribute ideas for new community events for the promotional team to attend.
  • Distribute brand and promotional collateral throughout the community.
  • Maintain a working knowledge of Arlington International, including venues, events, promotions, history, etc.
  • Engage with supporters, clients, vendors and community members.
  • Help manage the inventory of promotional supplies, equipment and giveaways.
  • Assist with Guest Services and other department initiatives as required.

Personal Qualifications:

  • Must be available for approximately 10-15 hours a week, varying dependent on Arlington International schedule of events.
  • Weekend and holiday work is required.
  • Must be outgoing, energetic, friendly, people-oriented, a team player, courteous and able to communicate clearly and accurately.
  • Excellent human relations and communications skills are essential.  The ability to communicate orally to contacts of all ages is required.

 

Education, Training and Experience:

  • Flexible schedule including nights, weekends and holidays from April through September.
  • Reliable transportation with valid driver’s license
  • Must be extremely punctual

 

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger reach, handle, or feel; and talk or hear.  The employee frequently is required to stand, walk and reach with hands and arms.  The employee is occasionally required to stoop, kneel, crouch, or crawl.  The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

The noise level in this work environment is usually moderate.

EOE

Note: When you apply for this job online, you will be required to answer the following questions:

1. Are you able to work nights, weekends and holidays from May through September?
2. Are you familiar with the community of Arlington Heights and the surrounding northwest Chicagoland suburbs?
3. Are you comfortable interacting with the general public and speaking to large audiences?
4. Are you comfortable with occasional heavy lifting and occasional hours performing job duties outdoors?


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Sales & Marketing: Marketing
Seasonal Digital Marketing Assistant - Arlington International Racecourse (Arlington Hts, IL)

Position Objective:

Assist Arlington International Racecourse Marketing Department by supporting Arlington International digital media initiatives executed via Arlington International social media channels, email campaigns and arlingtonpark.com.

Primary Duties and Responsibilities:

  • Assist with the planning and execution of social media marketing campaigns as assigned by Marketing Promotions Specialist.
  • Curate relevant content to disseminate to Arlington International fans via social media.
  • Monitor discussions regarding Arlington International and engage fans in such discussions, while providing prompt responses to any inquiries posed to the company via social media.
  • Actively contribute creative ideas for online contests and polls and social media event promotion strategies and aide in their execution.
  • Coordinate Arlington “Style Guide” initiatives by regularly developing content related to fashion and trends and incorporating these articles into social media efforts.
  • Compile weekly reports showing social media growth, trends and what we did that week.
  • Track and manage the inventory of contests hosted and prizes given away on social media.
  • Assist in the development and maintenance of arlingtonpark.com by uploading content and ensuring all information on the site is accurate and up to date.
  • Create editorial content for email campaigns.
  • Maintaining and growing Marketing Department photograph archives.
  • Provide detailed recaps of all marketing and street team events.
  • Attend pre-race day marketing meetings.
  • Interact directly with guests and utilize customer service skills to increase participation in on-site promotions, in social media promotions and in customer surveys.
  • Occasionally participate as an active member of Arlington International Promotional Team; attend community events and interact with area residents to promote the Arlington brand, encourage ticket sales and capture data.

Personal Qualifications:

  • Must be available beginning 5/2 for approximately 30-35 hours a week.
  • Weekend and holiday work is required.
  • Must be a team player, people-oriented, well-groomed, a good problem solver, detailed, able to communicate clearly and accurately, creative, courteous, professional, enthusiastic, computer literate, and a strong proofreader.
  • Must be trustworthy and fully dedicated to do what it takes for the company to be successful.  
  • Must be a self-starter, with a strong sense of urgency in tackling challenges.
  • Must possess an entrepreneurial attitude coupled with the ability to implement programs with high attention to detail.
  • Excellent human relations and communications skills are essential.  The ability to communicate both orally and in writing to internal and external contacts is required.

Education, Training and Experience:

  • Recent graduate or enrolled college student majoring in Marketing, Communications, or Business
  • Must have strong computer skills, particularly in a variety of social media platforms, including but not limited to Twitter, Instagram, Facebook, Snapchat, LinkedIn and Pinterest.
  • Adobe PhotoShop and graphic design experience a plus
  • Flexible schedule including nights, weekends and holidays throughout the entire 2015 season, which runs from May through September
  • Reliable transportation with valid driver’s license
  • Must be extremely punctual

 

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger reach, handle, or feel; and talk or hear.  The employee frequently is required to stand, walk and reach with hands and arms.  The employee is occasionally required to stoop, kneel, crouch, or crawl.  The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

The noise level in this work environment is usually moderate.

EOE

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you curently hold or are you working towards a bachelor's degree in Marketing, Communications or Business? (yes, no)
2. Are you able to work nights, weekends and holidays from May through September? (Yes, No)
3. Do you have experience working with social media? With what platforms are you comfortable (please list)?
4. Are you comfortable with occasional heavy lifting and occasional hours performing job duties outdoors?
5. Are you aware this is a seasonal position? ( Yes, No)


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Sales & Marketing: Marketing
Seasonal Marketing Assistant(s) - Arlington International Racecourse (Arlington Hts, IL)

Position Objective:

Assist Arlington International Racecourse Marketing Department by supporting Arlington International event marketing and community outreach initiatives executed at Arlington International and throughout the surrounding communities.

Primary Duties and Responsibilities:

  • Lead projects as assigned by Marketing Department; these may include (but are not limited to) marketing events, fan clubs and/or on-site promotions.
  • Actively contribute creative ideas for on-site contests, entertainment and marketing events.
  • Track and manage the inventory of promotional giveaways and supplies.
  • Execute race day presentation initiatives; assist in hands-on set up and take down of all race day content for on-site contests, activities and events.
  • Identify key locations for mascot and street team appearances throughout the season.
  • Create and maintain database of vendor/partnership contact information, contest participants and club members.
  • Coordinate the distribution of race day marketing materials and premium items.
  • Interact directly with guests and utilize customer service skills to increase participation in on-site promotions and to increase participation in customer surveys.
  • Provide detailed recaps of all marketing and street team events.
  • Attend pre-race day marketing meetings.
  • Assist with interactive media elements by developing social media content, crafting online promotions, and maintaining Marketing Department photograph archives.
  • Occasionally participate as an active member of Arlington International Promotional Team; attend community events and interact with area residents to promote the Arlington brand, encourage ticket sales and capture data.

Personal Qualifications:

  • Must be available beginning May 2 for approximately 30-35 hours a week.
  • Weekend and holiday work is required.
  • Must be a team player, people-oriented, well-groomed, a good problem solver, detailed, able to communicate clearly and accurately, creative, courteous, professional, enthusiastic, computer literate, and a strong proofreader.
  • Must be trustworthy and fully dedicated to do what it takes for the company to be successful. 
  • Must be a self-starter, with a strong sense of urgency in tackling challenges.
  • Must possess an entrepreneurial attitude coupled with the ability to implement programs with high attention to detail.
  • Excellent human relations and communications skills are essential.  The ability to communicate both orally and in writing to internal and external contacts is required.

 Education, Training and Experience:

  • Recent graduate or enrolled college student majoring in Marketing, Communications, or Business
  • Must have strong computer skills, particularly in Microsoft Office
  • Adobe PhotoShop and graphic design experience a plus
  • Flexible schedule including nights, weekends and holidays throughout the entire 2015 season, which runs from May through September
  • Must be extremely punctual

 

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger reach, handle, or feel; and talk or hear.  The employee frequently is required to stand, walk and reach with hands and arms.  The employee is occasionally required to stoop, kneel, crouch, or crawl.  The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

The noise level in this work environment is usually moderate.

EOE

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you currently hold or are you currently working towards a bacholar's degree in Marketing, Communications or Business? (Yes, No)
2. Are you able to work nights, weekends and holidays from May through September? (Yes, No)
3. Do you have any prior experence in the marketing field? ( Yes, No)
4. Are you comfortable with occasional heavy lifting and occasional hours performing job duties outdoors?
5. Are you aware this is a seasonal position? (Yes, No)


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Sales & Marketing: Marketing
Seasonal Marketing Mascot - Arlington International Racecourse (Arlington Heights, IL)

Position Objective:

Develop the character of Arli, the Arlington International Racecourse mascot, and promote the Arlington brand by performing as Arli on race days and by scheduling appearances and performing as Arli at community outreach events.

Primary Duties and Responsibilities:

  • Perform as Arli during select Sunday Family Day race days during the 2016 season and interact with fans throughout the facility to enhance their Arlington Experience.
  • Perform as Arli during community outreach events and act as an ambassador of Arlington.
  • Regularly maintain and clean the Arli mascot costume.
  • Assist with the creation of unique content for social media channels.
  • Assist with logistics for community events including setup, execution and tear down.
  • Actively contribute ideas for new community events for the promotional team to attend.
  • Distribute brand and promotional collateral throughout the community.
  • Maintain a working knowledge of Arlington International, including venues, events, promotions, history, etc.
  • Engage with supporters, clients, vendors and community members.
  • Help manage the inventory of promotional supplies, equipment and giveaways.
  • Assist with Guest Services and other department initiatives as required.

Personal Qualifications:

- Ability to perform and move easily and fluidly in mascot costume.

- Must be available beginning May 2nd for approximately 15-20 hours a week.

- Weekend and holiday work is required.

- Must be outgoing and creative with excellent customer service and communications skills.

- Must be a team player, energetic, people-oriented, detailed, able to communicate clearly and accurately, creative, courteous, professional and enthusiastic.

- Must be trustworthy and fully dedicated to do what it takes for the company to be successful.

 

Education, Training and Experience:

- Previous mascot experience preferred, but not required.

- Flexible schedule including nights, weekends and holidays throughout the entire 2016 season, which runs from May through September.

- Reliable transportation with valid driver’s license.

- Must be extremely punctual.

 

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is required to perform while wearing a costume, including a full-body suit, head, and shoe covers.  The employee is regularly required to sit; use hands to finger reach, handle, or feel; and talk or hear.  The employee frequently is required to stand, walk and reach with hands and arms.  The employee is occasionally required to stoop, kneel, crouch, or crawl.  The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.  .

The noise level in this work environment is usually moderate.

EOE

Note: When you apply for this job online, you will be required to answer the following questions:

1. Are you able to work nights, weekends and holidays from May through September? (Yes / No – If no, please explain)
2. Do you have prior experience working as a mascot? (Yes / No)
3. Are you comfortable performing in front of large audiences while wearing a full mascot costume? (Yes / No)
4. Are you comfortable with occasional heavy lifting and occasional hours performing job duties outdoors? (Yes / No)


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Sales & Marketing: Client Relations/Customer Service
Seasonal Uniform Attendant - Arlington International Racecourse (Arlington Heights, IL)

Your Objectives:

We are looking for a customer service oriented Uniform Attendant who will be in charge of recording and distributing uniforms to assigned personnel.

Your Primary Duties and Responsibilities:

  • Prepare for seasonal opening by organizing, hanging, cleaning uniforms and linen
  • Record and distribute assigned uniforms to appropriate employees and verify their paperwork
  • Complete uniform inventory, monitor and notify Manager of stock levels
  • At end of season take final inventory, inspect and package uniforms for cleaning, clean necessary uniforms, store and organize accordingly
  • Answer questions regarding uniform types

Provide outstanding Customer Service  

 Personal Qualifications:

  • Outstanding Organizational skills and inventory experience
  • Exceptional Customer Service skills
  • Working knowledge of Microsoft Word and Excel
  • Bilingual English/Spanish a plus

Education, Training and Experience:

High School diploma, GED or equivalent combination of education and experience.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is to regularly required to sit; use hands, handle, or feel; and talk or hear.  The employee frequently is required to stand, walk and reach with hands and arms.  The employee is occasionally required to stoop, kneel, crouch, or crawl.  The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

The noise level in this work environment is usually moderate.

EOE M/F D/V

Note: When you apply for this job online, you will be required to answer the following questions:

1. Are you available to work Thursday, Friday, Saturday and Sunday from May to September? If no, please explain (yes/no)
2. Do you have a planned vacation during the season (May-September)? If yes, please list dates.
3. Are you aware this is a seasonal position?
4. Do you have experience in retail and/or customer service? Please explain
5. Are you bilingual English / Spanish? (yes/no)
6. Are you proficient in Microsoft Office? (yes/no)
7. Are you detailed orientated? (yes/no)


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Sales & Marketing: Client Relations/Customer Service
Seasonal Guest Services Representative - Arlington International Racecourse (Arlington Heights, IL)

Position Objective:


Responsible for creating an environment of GREAT customer service through action. Responsible for greeting customers, providing information and answering questions, and enforcing policies while maintaining a professional and gracious manner.  Maintains a neat and clean appearance and work area.

Primary Duties and Responsibilities:

Should you be hired on as a Guest Services Representative, you could be assigned daily to any of the following roles:

Reserved Seating Host/Hostess

·         Arrange area according to reservation list

·         Manage reservations and control access to reserved area

·         Handle and maintain cash bank for sale of tables

Box Seat Usher

·         Guide guests to the appropriate seat while outlining features and regulations of the area

·         Ensure that area is accessed only by ticketholders

Admission Scanner

·         Utilize scanning technology to allow entry into facility

·         Direct guests to ultimate destination

Bag Checker

·         Ensure that all incoming bags/parcels are in accordance with Arlington International’s carry-in policy

·         Determine if parcel should be charged fee and, if applicable, process payment

Venue Host/Hostess

·         Coordinate with other department staff to ensure venue is ready for group’s arrival

·         Collect venue tickets and exchange for area access pass

·         Maintain guest count for billing purposes

·         Troubleshoot any discrepancies between client’s expectations and realities

Personal Qualifications:

·         Outgoing, positive attitude with a passion for excellent customer service

·         Professional attitude and practices

·         Ability to work on a team with Guest Services and other Arlington International departments and partners

·         Ability to apply sound judgment in carrying out instructions furnished in written, oral, or diagram form

·         Capable of assisting guests in finding solutions that best meet their needs while leveraging all available resources

·         Demonstrated knowledge of the horse racing industry

·         Previous experience in a customer service capacity preferred

·         Sense of urgency and ownership

·         Comfort in dealing with difficult situations involving both customers and employees

·         Ability to multitask at a high level in a high volume and fast paced environment

Education, Training and Experience:


Three months related experience and/or training prefered.

Physical Demands:


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee may be regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The employee is required to stand for long periods of time, walk long distances, and reach with hands and arms. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or mover up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

The noise level in this work environment is usually moderate.
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Are you available to work Thursday, Friday, Saturday and Sunday from May to September? If no, please explain (yes/no)
2. Do you have a planned vacation during the season (May-September)? If yes, please list dates.
3. Do you have an issue working outside in various conditions? (yes/no)
4. Are you aware this is a seasonal position? (yes/no)
5. Do you have any issues with wearing a uniform? (yes/no)
6. Are you available May 6 (Kentucky Derby), Mother’s Day, Father’s Day, July 3rd (Fireworks Day), and August 13 (Million Day)? If no, please explain


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Sales & Marketing: Database Marketing/Analytics
Marketing Analyst - Churchill Downs Racetrack (Louisville, KY)

Summary

This strategic and analytical position will support the Churchill Downs® Racetrack marketing team in the development, execution, and analysis of online customer relationship marketing initiatives and other new program innovations in order to drive brand profitability.  The role offers the opportunity for ownership of  programs and to contribute to the overall marketing strategy for Churchill Downs and The Kentucky Derby .

Essential Duties

Includes, but is not limited to, the following:

·        Manage direct marketing programs by overseeing content creation, layout, and schedule of Churchill Downs and Kentucky Derby email and SMS communications including:  Planning content calendar, drafting communication copy, managing technical execution, collecting and analyzing performance data.

·        Manage website content with latest racing, event & promotional information.

·        Assist the Digital Marketing Manager in the strategic development and execution of an overall customer relationship marketing plan.

·        Lead the development and execution of Search Engine Marketing programs.

·        Manage the process for obtaining and storing up-to-date event photography for digital and print marketing and advertising purposes.

·        Lead the development and execution of some new products & promotions including modeling financial performance & conducting post analyses.

·        Track and manage digital marketing spending & budget forecast.

·        Support marketing team in creatively enhancing proposed marketing concepts & strategies.

·        Collaborate with cross-functional team members to execute promotions and events.

 

Supervisory Responsibilities

·        None

 

Education, Experience, Skills and Abilities

·        Bachelor’s degree (B.A.) from four-year college or university

·        2-4 years of professional experience in marketing or a related field

·        Proven ability to write copy for marketing communications materials

Required Qualifications

·        Demonstrated passion for marketing and/or the racing & entertainment industry

·        Collaborative, team player attitude

·        Excellent oral and written and communication skills

·        Strong analytical skills & comfort with math and finance

·        Creative problem solver

·        Ability to collaborate with & lead a cross functional team

·        Ability to work independently & manage multiple projects simultaneously

·        Proficient in Microsoft Office & Excel

Preferred Qualifications

·        Professional experience in email marketing, customer relationship management (CRM), website management and related technology

·        Familiarity with HTML and CSS


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Sales & Marketing: Membership
Operations Analyst - Harlows Casino Resort and Hotel (Greenville, ms)

The Operations Analyst is responsible for gathering, summarizing and reporting financial, marketing, and statistical data to provide analyses and recommendations in such areas as budgets, forecasts, financial plans, slot performance, market database analysis and statistical reports for managements use.

ESSENTIAL DUTIES AND RESPONSIBILITIES: Performs analytical projects for the casino, manages and interprets customer database identifying trends within customer segments and summarizing data into meaningful data comparisons; Produces a statistical and financial analysis of marketing and promotional programs for the preparation of statistical reports, budgets and analyses for management in a timely manner. Gathers database and market information for identifying profitable player segments and makes recommendations based on those findings. Maintains monthly reporting functions, including monthly tracking of revenue, and the guest segment behavior reports. Conducts analyses of Slot, Table Games, Hotel and F&B operations performance as required. Coordinate with management on the implementation of complex financial matters. Prepare or assist in the preparation of special reports and analyses as requested. Other duties and responsibilities as assigned.
 


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Sales & Marketing: Marketing
Senior Director of Marketing - Riverwalk Casino Hotel (Vicksburg, MS)

Position Summary

To lead and manage all aspects of marketing to assist the company in meeting current and future goals.

Essential Duties and Responsibilities

Include, but are not limited to:

  • Designs, implements, maintains and evaluates all marketing plans related to advertising, public relations, promotions and direct marketing while emphasizing maximum utilization of the established budget.

  • Prepares monthly reports for management on key metrics developed for the Marketing Department.

  • Understands and ensures compliance with all policies and procedures.

  • Prepares yearly departmental budget and ensures maximum utilization of the budget.

  • Collaborates with other departments on special events and promotions.

  • Maintains appropriate staffing levels in the Marketing department by interviewing, selecting, training, scheduling, evaluating, disciplining and terminating employees as needed.

  • Held accountable to a high degree for the accuracy and thoroughness of departmental records and reports.

  • All other duties as assign.

Working Conditions

The work environment characteristics described here are representative of those and employee encounters while performing the essential functions of this job with or without reasonable accommodations.

The work environment consists of very demanding surroundings with a high noise level. The employee is frequently exposed to second hand tobacco smoke, fumes or airborne particles.

Machines, Tools, Equipment

To perform this job successfully you must have good keyboarding skills. Experience with MS Office, Word, Excel and Outlook are crucial. Essentially, you will be taught our system and how to get your job done efficiently.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, use hands to finger, handle or feel; reach with hands and arms and talk or hear. The employee is occasionally required to walk; sit and stoop, kneel, crouch or crawl.  The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and distance vision

Education / Training / Experience

Degree with training and experience in casino environment. Minimum 5 years’ experience in marketing and sales management for casino.

Qualifications

The requirements listed below are representative of the knowledge, skill, and/or ability required

  •  Must have the ability to obtain a Work Permit issued by the Mississippi Gaming Commission.
  • Prior supervisory or management experience is required.

  • Customer Service – Treat all customers in a friendly and professional manner. Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to request for service and assistance.

  • Interpersonal Skills- Listens to others without interrupting; keeps emotions under control.

  • Written and Oral Communication-Speaks clearly and persuasively in positive or negative situations; responds well to questions.

  • Diversity-Shows respect and sensitivity for cultural differences.

  • Organizational Support-Follows policies and procedures.

  • Professionalism- Approaches others in a tactful manner, Reacts well under pressure; Treats others with respect and consideration regardless of their status or position.

  • Safety and Security-Observes safety and security procedures; Reports potentially unsafe conditions.

  • Attendance/Punctuality-Is consistently at work and on time.

  • Must be cooperative and able to take directions, to follow through on assignments and work as part of a team.

  • Ability to maintain strict confidentiality relative to financial data, casino policies and marketing plans.

Skills and Knowledge

  •  Possess the ability to read and comprehend instructions, short correspondence and memos;
  • Ability to write correspondence;

  • Ability to read, analyze and interpret common documentation.

  • Ability to effectively present information in one-on-one and small group situations usually customers and other employees of the organization.

  • Demonstrated comfort with speaking to large groups of people on a microphone.

  • Possess the ability to add and subtract two digit numbers and to multiply and divide; ability to perform these operations using units of American money and weight measurement, volume and distance.

  • Ability to write and present information to management in a reasonable manner.

  • Ability to analyze and interpret departmental needs and results. Ability to solve complex problems performing assigned duties under frequent time pressures in an interruptive environment. Excellent public relations/customer service experience. Broad variety of tasks and deadlines requires an irregular work schedule.


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Sales & Marketing: Client Relations/Customer Service
Customer Service Representative - Twinspires.com (Lexington, KY)

Summary of Responsibilities
Answer customer inquiries coming from inbound calls, chats, or emails, as well as, perform outbound calls for various reasons.  Examples of these customer inquiries can include to set up new accounts, update account records, answer questions, handle complaints, troubleshoot problems, fund accounts, provide information, offer promotional items, or conduct pro-active calling for various business reasons.    Utilizes business applications and the appropriate technology to perform routine activities. Performs daily transactions and processes related work in support of daily operations. Provides internal customer service support that achieves quality and customer service goals.  Specializes in creating new customers, educating customers in TwinSpires.com product lines and encouraging new customers to deposit funds and wager.
Essential Functions, Duties, and Responsibilities

  • Handles routine aspects of the operation with moderate supervision
  • Performs daily transactions and processes related work
  • Performs data entry, maintains and updates customer account records
  • Can quickly grasp concepts and begin to learn deliverables of the position
  • Completes tasks within defined time frames and at appropriate quality and customer service levels
  • Understands essential functions and how individual performance affects company performance
  • Provides internal/external customer service support that achieves customer service goals and objectives
  • Reacts to problems and provides basic solutions based on prescribed guidelines or procedures
  • Directs issues or concerns to the right person or group for resolution 
  • Answer inbound calls from customers to answer inquiries, handle complaints, troubleshoot problems and facilitate transactions
  • Conduct outbound dialing for various business reasons.
  • Assist with account openings and encourage initial deposits
  • Educate customers on product lines
  • Daily balancing and reconciliation of financial transactions
  • Identify, document and escalate priority issues
  • Other duties as assigned by Management to include but not limited to assisting players with entering wagering instructions into computer application, taking reservation, and providing racing, schedule or past performance information

Key Qualifications
• Able to maintain customer confidentiality
• Strong communication, written skills, and interpersonal skills
• Comfortable with fast paced schedule driven development
• Computer literate, experience with Microsoft Office is preferred
• Ability to work in a fast paced environment and be able to multitask
• Flexibility with your schedule to meet the needs of the business
Education
High school diploma or equivalent. Proficient in data entry/keyboard skills and relevant computer applications. Previous customer service, sales or horse racing industry experience a plus.

Supervisory Responsibilities
None.

Physical and Mental Requirements
The following physical and mental demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
a) While performing the duties of this job, the employee is frequently required to sit, sometimes for prolonged periods while working at a desk, on the phone, and/or on the computer; type on a computer keyboard; use hands to finger, handle or feel; talk or hear; reach with hands or arms; walk or stand; and perform some repetitive motion activities.
b) Specific vision abilities required by this job include close vision, color vision, color differentiation, peripheral vision, depth perception, and ability to adjust focus.
c) This position requires the ability to work effectively as part of a team; and concentrate on a variety of details when faced with interruptions and changing work priorities.
d) The mental demands are representative of those that must be met by an employee to successfully perform the essential functions, as described above, including but not limited to: demonstrated ability to anticipate and solve practical problems or resolve issues; reason, calculate figures and amounts; collect, interpret, and/or analyze complex data and information, and draw valid conclusions; interpret procedures and policies; and meet schedules in a dynamic and sometimes demanding work environment.
e) The noise level in this work environment is usually moderate. The work environment characteristics are representative of those an employee encounters while performing the essential functions of this job in a typical office environment.
f) The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


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