Current available jobs in Sales & Marketing:

Sales & Marketing: Event Promotions
Promotions/Special Events Supervisor - Calder Casino & Race Course (Miami Gardens, FL)

The Promotions/Special Events Supervisor will coordinate and supervise promotions, special events, concerts, trade shows, offsite community appearances and other marketing initiatives to build business and customer loyalty.


·          Coordinates all casino events including the planning, organizing, management and fulfillment within the facility to meet contractual obligations and the highest quality possible of guest service.

·          Assist Manager/Director with managing, directing and coordinating contractors and vendors as necessary to successfully accomplish the special events and promotions.

·          Oversee and supervise part-time Special Events team for venue set ups and breakdown, vendor deliveries and staff schedules.

·          Responsible for maintaining the Marketing department’s special events linens inventory and distribution.

·          Conduct drawings, giveaways and special events via microphone to large live audiences and via PA system to casino audience.

·          Update promotional rules for State and for review by Director of Casino Marketing within a timely manner.

·          Input data, collect and audit coupons and entry tickets to complete post-promotion results.

·          Prepare post event summaries to review success and ways for improvement.

·          Organize, track distribution and audit inventory monthly under review of Director of Casino Marketing.

·          Orders and distributes public and team promotional materials and calendars including online promotional calendars, excel calendars, competitive calendars and signage.

·          Assist Promotions Manager (as needed) with generating necessary material purchase and check requests, and support material to ensure all invoices are paid promptly.

·          Meet with the Food and Beverage department and the Marketing Department (when Manager of Promotions/Special Events is not available) to ensure all special events are being carried out properly.

·          Participates in and monitors events overall. Ensures objectives are being met.
Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.

·          Provide information and explain Players Club benefits, property amenities & marketing programs to our guests.

·          Provide courteous service to our guests and be cordial to all Team Members.

·          Skilled with audio / video equipment.

·          Other duties as assigned.


·          Must be able to work in a fast-pace environment on several promotions simultaneously.

·          Oral and written communication skills.

·          Must be able to work all shifts, weekends, holidays & special events as needed

·          Ability to multi-task under time constraints.

·          Detail oriented, critical thinking and problem-solving skills a must.

·          Must have strong leadership, organizational, communication, human relations, and decision-making skills

·          Must have excellent customer relations and customer service skills.

·          Must possess reasonable ability to communicate in English. Spanish is a plus.



·          College degree in Marketing, Business, or related field or equivalent experience is preferred.

·          Minimum of 2 years’ experience in creating and coordinating special events and/or promotions preferred.

·             Minimum of 1-2 years Casino and Supervisory experience preferred.

·             Proficient with computers and applicable software, i.e. Microsoft Word, Excel and Outlook.

·             Proficient with Casino operating systems including Aristocrat, Oasis and Super Playmate experience is a plus.

Churchill Downs Incorporated is an Equal Opportunity Employer. M/F/D/V EOE

Note: When you apply for this job online, you will be required to answer the following questions:

1. Are you at least 21 years old? Yes or No
2. Are you willing to submit to extensive reference and background checks? Yes or No
3. Are you willing to work a flexible schedule including weekends, evenings and holidays? Yes or No
4. Do you have a minimum of 2 years experience with creating and coordinating special events? Yes or No
5. Do you have at least 1 year of supervisory experience? Yes or No
6. As per essential to perform the job, are you able to lift up to 30 pounds? Yes or No

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Sales & Marketing: Marketing
Director - Lifestyle Communications - Churchill Downs Racetrack (Louisville, Ky)

The Director of Lifestyle Communications for Churchill Downs® Racetrack (CDRT) is responsible for leading and executing a lifestyle PR strategy for the Kentucky Derby® & Churchill Downs® Racetrack in order to drive year-round earned media impressions and enhance consumer relevance for both brands.
Essential Functions

Includes, but is not limited to, the following:
• Develop and lead annual lifestyle earned media strategy and execution for the Kentucky Derby® & Churchill Downs® brands
o Conduct media outreach with both regional and national outlets; develop & maintain relationships in order to drive positive coverage
o Negotiate celebrity partnerships with entertainment companies, publicity agencies and talent managers & strategically allocate ticket and budget allotment to maximize earned media coverage
o Collaborate with national lifestyle media outlets to enhance on site coverage of the Kentucky Derby
• Produce effective and engaging publicity materials including key messages, press releases and content for web & social channels
o Collaborate with marketing team to build PR “hooks” into events from conception
• Maintain close partnership with Churchill Downs® Racing Communications staff
o Serve as Churchill Downs® media liaison to all lifestyle media
o Identify & train internal spokespeople as needed
• Manage partnerships with major Derby Galas & Louisville Visitors Bureau
• Support top sponsors in achieving dual-brand PR mentions
• Establish robust metrics for evaluating PR outcomes
• Manage lifestyle communications budget
• Provide ongoing communications counsel to marketing and business leaders

Supervisory Responsibilities
• Direct work of PR agency partners and interns

Education, Experience, Skills and Abilities
• 6+ years of professional experience in Public Relations with a focus on entertainment/lifestyle, events, fashion, music or other pop culture media.
• Bachelor’s degree (B.A.) from four-year college or university in Public Relations, Marketing, Journalism, Communications or a related field.
• Alternatively, equivalent combination of education and experience.
Required Qualifications
• Strength in strategic planning of earned media campaigns & creation of “hooks”
• Established relationships with national media outlets
• Strong familiarly with popular culture celebrities & their potential media appeal
• Experience negotiating celebrity contracts
• Experience directly pitching to editors
• Ability to prioritize, plan and work independently with minimal supervision
• Ability to collaborate with & lead a cross functional team
• Excellent oral and written communication skills
• Active use and professional knowledge of key social media channels (e.g. Facebook, Twitter, Instagram, Pinterest, Google+, etc.)
Preferred Qualifications
• Working relationships with Louisville-regional media outlets

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Sales & Marketing: Event Promotions
Casino Host - Harlow's Casino Resort & Spa (Greenville, MS)

·         Maintains relationships and markets our gaming product and amenities to targeted guest base to increase gaming revenues.

·         Greets guests in the casino and participates in social events and special programs.

·         Responsible for marketing to predetermined active and inactive guests by phone, mail and in person to further develop brand loyalty and visitation to casino.

·         Responsible for delivering sales targets while working effectively as a collaborative team member.

·         Maintains a positive attitude at all times.

·         Must maintain the strictest confidence of any and all confidential information disclosed by Harlow’s Casino Resort & Spa.

·         Must be energetic, friendly, sharp and professional at all times.

·         Circulates the casino floor, greeting guests who are playing in all gaming areas.

·         Identifies potential new members for the Premiere Players Club and explain the card advantages.

·         Be familiar with all current and upcoming special events, promotions, entertainment and all casino facilities.

·         Assists guests in obtaining service for machine repairs, change, payoffs, or understanding machine operations.

·         Stays in contact with all levels of guests to ensure Harlow’s is fresh on their minds when they make decisions on how to spend their entertainment dollars.

·         Develops and maintains a viable list of players.

·         Assists with dinner and/or Hotel reservations for guests as well as comps as warranted, in accordance with company established guidelines.

·         Resolves any problem or perceived guest inconvenience in order to ensure guest satisfaction.

·         Communicates with VIP through telemarketing, letter writing about available services, promotional opportunities and special events.

·         Negotiates and coordinates details of hosted events aimed at player development and player loyalty.

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Sales & Marketing: Sales & Marketing Management
Sales Manager - Harlow's Casino Resort & Spa (Greenville, MS)


·         Responsible for executing and meeting established sales goals for Harlow’s Casino Resort and Spa  which includes, but not limited to, hotel rooms, event space, banquet sales and bus tour business

·         Develops sales strategies to identify new business and growth opportunities.

·         Develop and maintain a network of contacts in the hospitality industry, including organizations, meeting planners, group leaders and tour operators.

·         Establish marketing territories to ensure market share and profitability.

·         Oversee tour and travel program.

·         Create innovative packages to sell groups focusing on midweek business.

·         Communicate to the Director of Marketing, information and statistics pertinent to the planning and execution of advertising and promotional campaigns to minimize the effects of competitive activity.

·         Ensure execution of contracts, deposits, billing pertinent to meeting and banquet space.

·         Effectively communicate BEOs (Banquet Execution Orders) and events to banquet manager, staff and affected casino operating departments.

·         Coordinates the set-up and staffing for all on and off-site marketing events.

·         Represents Harlow’s at all on and off-site events to ensure complete and professional execution of event.

·         Assists with auditing client requests and purchases made against services rendered.

·         Gathers post-event information for management for summary reports to be prepared.

·         Reviews post-analysis reports and make recommendations to management for future planning.

·         Helps ensure contracted deadlines are met.

·         Acts as liaison between the client, food and beverage department, vendors and suppliers.

·         Completes internal forms to assist in event execution, requests for promotional coupons, creating purchase requisitions and other company and department forms.

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Sales & Marketing: Marketing
Database Coordinator - Harlow's Casino Resort & Spa (Greenville, MS)

·         Responsible for entering and retrieving data from the Bally’s database system.

·         This includes analysis of projects of individual marketing programs as well as customer database documentation and requirements including understanding local market trends and creating reports that ensures the best results for our guests.

·         Ensures accuracy and completeness of data in master files and various support tools such as the database library.

·         Responsible for back-up and recovery strategies.

Monitors policies, procedures and standards relating to database.

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Sales & Marketing: Marketing
Marketing Associate - Harlow's Casino Resort & Spa (Greenville, MS)

SUMMARY:  The Marketing Associate supports the Marketing Manager with the execution of casino promotional events and coordinates various property marketing functions including promotions, events and telemarketing, along with the development of support materials and systems. This job has no supervisory responsibilities.



Must  possess good communication, writing, origination and math skills.  Must have the ability to perform duties in a positive and professional manner.  Must demonstrate reliability and flexibility in work schedule that includes working weekends, evenings and holidays.  Superior internal/external customer service skills required.


QUALIFICATIONS:   Must have the ability to obtain a Work Permit issued by the Mississippi Gaming Commission;  Knowledge of principles and processes for providing customer service;  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required -

EDUCATION AND EXPERIENCE:  High school diploma or general education degree (GED) required.   Prior administrative or related experience required.  Casino experience and/or training preferred, but not required.


COMPUTER SKILLS:  To perform this job successfully, an individual should have excellent PC skills and a thorough knowledge of Microsoft Office applications.


WORK ENVIRONMENT: The work environment consists of  very demanding surroundings with a high noise level.

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Sales & Marketing: Event Marketing
Promotions Coordinator - Riverwalk Casino (Vicksburg, MS)

The Promotions Coordinator is responsible for organizing the onsite functions, promotions and events. Fills in at the Guest Service Center (Player’s Club) and/or the VIP Office as directed. Administers promotions, answers questions related to promotions and resolves issues related to player accounts.Reporting directly to the Guest Service Manager.

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Sales & Marketing: Event Marketing
Casino Host - Riverwalk Casino (Vicksburg, MS)

To deliver quality guest service in a fun and friendly atmosphere. While working together to generate a spirit of service internally. This position requires a friendly persona and a willingness to interact with others. By joining the team you are committing yourself to these values and acknowledge dedication to providing excellent guest service for our internal team, at all times.

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Sales & Marketing: Client Relations/Customer Service
VIP Coordinator - Riverwalk Casino Hotel (Vicksburg, MS)

It is the primary responsibility of the VIP Coordinator to assist the VIP Services Staff (Guest Service Manager and Host) to provide stellar guest service. All duties are to be performed in accordance with departmental and Riverwalk Casino Hotel policies, practices and procedures. This position reports directly to the Guest Service Manager.

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Sales & Marketing: Client Relations/Customer Service
Customer Service Representative - (Lexington, KY)

Summary of Responsibilities
Answer customer inquiries coming from inbound calls, chats, or emails. Examples of these customer inquiries can include to set up new accounts, update account records, answer questions, handle complaints, troubleshoot problems, fund accounts and provide information. Utilizes business applications and the appropriate technology to perform routine activities. Performs daily transactions and processes related work in support of daily operations. Provides internal customer service support that achieves quality and customer service goals. Specializes in creating new customers, educating customers in product lines and encouraging new customers to deposit funds and wager.
Essential Functions, Duties, and Responsibilities
• Handles routine aspects of the operation with moderate supervision
• Performs daily transactions and processes related work
• Performs data entry, maintains and updates customer account records
• Can quickly grasp concepts and begin to learn deliverables of the position
• Completes tasks within defined time frames and at appropriate quality and customer service levels
• Understands essential functions and how individual performance affects company performance
• Provides internal/external customer service support that achieves customer service goals and objectives
• Reacts to problems and provides basic solutions based on prescribed guidelines or procedures
• Directs issues or concerns to the right person or group for resolution
• Answer inbound calls from customers to answer inquiries, handle complaints, troubleshoot problems and facilitate transactions
• Assist with account openings and encourage initial deposits
• Educate customers on product lines
• Daily balancing and reconciliation of financial transactions
• Identify, document and escalate priority issues
• Other duties as assigned by Management

Key Qualifications
• Able to maintain customer confidentiality
• Strong communication, written skills, and interpersonal skills
• Comfortable with fast paced schedule driven development
• Computer literate, experience with Microsoft Office is preferred
• Ability to work in a fast paced environment and be able to multitask
• Flexibility with your schedule to meet the needs of the business
High school diploma or equivalent. Proficient in data entry/keyboard skills and relevant computer applications. Previous customer service, sales or horse racing industry experience a plus.

Supervisory Responsibilities

Physical and Mental Requirements
The following physical and mental demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
a) While performing the duties of this job, the employee is frequently required to sit, sometimes for prolonged periods while working at a desk, on the phone, and/or on the computer; type on a computer keyboard; use hands to finger, handle or feel; talk or hear; reach with hands or arms; walk or stand; and perform some repetitive motion activities.
b) Specific vision abilities required by this job include close vision, color vision, color differentiation, peripheral vision, depth perception, and ability to adjust focus.
c) This position requires the ability to work effectively as part of a team; and concentrate on a variety of details when faced with interruptions and changing work priorities.
d) The mental demands are representative of those that must be met by an employee to successfully perform the essential functions, as described above, including but not limited to: demonstrated ability to anticipate and solve practical problems or resolve issues; reason, calculate figures and amounts; collect, interpret, and/or analyze complex data and information, and draw valid conclusions; interpret procedures and policies; and meet schedules in a dynamic and sometimes demanding work environment.
e) The noise level in this work environment is usually moderate. The work environment characteristics are representative of those an employee encounters while performing the essential functions of this job in a typical office environment.
f) The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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