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    Sales & Marketing: Marketing
    Sr. Director of Marketing - Riverwalk Casino (Vicksburg, MS)

    Job Summary

    To lead and manage all aspects of marketing to assist the company in meeting current and future goals.

     

    Essential Functions

     

    Include, but are not limited to:

    • Designs, implements, maintains and evaluates all marketing plans related to advertising, public relations, promotions and direct marketing while emphasizing maximum utilization of the established budget.

    • Prepares monthly reports for management on key metrics developed for the Marketing Department.

    • Understands and ensures compliance with all policies and procedures.

    • Prepares yearly departmental budget and ensures maximum utilization of the budget.

    • Collaborates with other departments on special events and promotions.

    • Maintains appropriate staffing levels in the Marketing department by interviewing, selecting, training, scheduling, evaluating, disciplining and terminating employees as needed.

    • Held accountable to a high degree for the accuracy and thoroughness of departmental records and reports.

    • All other duties as assign.

    Supervisory Responsibilities

     

    The work environment characteristics described here are representative of those and employee encounters while performing the essential functions of this job with or without reasonable accommodations.

    Ability to analyze and interpret departmental needs and results. Ability to solve complex problems performing assigned duties under frequent time pressures in an interruptive environment. Excellent public relations/customer service experience. Broad variety of tasks and deadlines requires an irregular work schedule.

    The work environment consists of very demanding surroundings with a high noise level. The employee is frequently exposed to second hand tobacco smoke, fumes or airborne particles.

     

     

     

     

    Physical Demands

     

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this job, the employee is regularly required to stand, use hands to finger, handle or feel; reach with hands and arms and talk or hear. The employee is occasionally required to walk; sit and stoop, kneel, crouch or crawl.  The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and distance vision

     

    Education and / or Experience

     

    Degree with training and experience in casino environment. Minimum 5 years’ experience in marketing and sales management for casino.

     

    License/ Certificates

     

    The requirements listed below are representative of the knowledge, skill, and/or ability required

     

    • Must have the ability to obtain a Work Permit issued by the Mississippi Gaming Commission.

    • Prior supervisory or management experience is required.

    • Customer Service – Treat all customers in a friendly and professional manner. Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to request for service and assistance.

    • Interpersonal Skills- Listens to others without interrupting; keeps emotions under control.

    • Written and Oral Communication-Speaks clearly and persuasively in positive or negative situations; responds well to questions.

    • Diversity-Shows respect and sensitivity for cultural differences.

    • Organizational Support-Follows policies and procedures.

    • Professionalism- Approaches others in a tactful manner, Reacts well under pressure; Treats others with respect and consideration regardless of their status or position.

    • Safety and Security-Observes safety and security procedures; Reports potentially unsafe conditions.

    • Attendance/Punctuality-Is consistently at work and on time.

    • Must be cooperative and able to take directions, to follow through on assignments and work as part of a team.

    • Ability to maintain strict confidentiality relative to financial data, casino policies and marketing plans.

    Note: When you apply for this job online, you will be required to answer the following questions:

    1. Would you consent to pre-employment background checks, if required, including past employment information, education verification, reference checks, criminal records and drug screening?
    2. If required by management, would you be willing to work extra hours?
    3. How many years of experience do you have in the position for which you are interested?
    4. Do you have the ability to close sales with add-ons and up-selling to meet the customer's needs?
    5. How proficient are you with Microsoft Office, Excel and Word?
    6. What is your level of experience with using e-mail or other systems for communication?
    7. What is your experience level writing reports?
    8. I am willing to do tasks outside of my job description, and other side duties that may be asked of me.
    9. I have worked in a customer service related position before.
    10. Can you speak, read and write English?
    11. How much experience do you have up-selling to a guest?
    12. Are you physically able to perform all the job duties and requirements as outlined in the job description for this position?
    13. Would you and your past supervisors consider you a goal oriented team player with a
    14. How many words per minute are you able to type?
    15. Define your teamwork abilities:
    16. Which of the following is the main reason you are applying for this position?
    17. Which statement best describes you?
    18. Please describe the way in which you left your most recent past employer:
    19. How many years relevant experience do you have in the position for which you are interested?
    20. How many executive level managers have you directly supported at one time?
    21. What best describes your experience with event planning?
    22. Are you 21 years of age or older?


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    Sales & Marketing: Client Relations/Customer Service
    Customer Service Representative - Twinspires.com (Lexington, KY)

    $100 SIGN ON BONUS FOR NEW HIRES

    Job Summary

    Answer customer inquiries coming from inbound calls, chats, or emails, as well as, perform outbound calls for various reasons.  Examples of these customer inquiries can include to set up new accounts, update account records, answer questions, handle complaints, troubleshoot problems, fund accounts, provide information, offer promotional items, or conduct pro-active calling for various business reasons. Utilizes business applications and the appropriate technology to perform routine activities. Performs daily transactions and processes related work in support of daily operations. Provides internal customer service support that achieves quality and customer service goals. Specializes in creating new customers, educating customers in TwinSpires.com product lines and encouraging new customers to deposit funds and wager.

    Job Essential Functions

    • Handles routine aspects of the operation with moderate supervision
    • Performs daily transactions and processes related work
    • Performs data entry, maintains and updates customer account records
    • Can quickly grasp concepts and begin to learn deliverables of the position
    • Completes tasks within defined time frames and at appropriate quality and customer service levels
    • Understands essential functions and how individual performance affects company performance
    • Provides internal/external customer service support that achieves customer service goals and objectives
    • Reacts to problems and provides basic solutions based on prescribed guidelines or procedures
    • Directs issues or concerns to the right person or group for resolution 
    • Answer inbound calls from customers to answer inquiries, handle complaints, troubleshoot problems and facilitate transactions
    • Conduct outbound dialing for various business reasons.
    • Assist with account openings and encourage initial deposits
    • Educate customers on product lines
    • Daily balancing and reconciliation of financial transactions
    • Identify, document and escalate priority issues
    • Able to maintain customer confidentiality
    • Strong communication, written skills, and interpersonal skills
    • Comfortable with fast paced schedule driven development
    • Computer literate, experience with Microsoft Office is preferred
    • Ability to work in a fast paced environment and be able to multitask
    • Flexibility with your schedule to meet the needs of the business
    • Other duties as assigned by Management to include but not limited to assisting players with entering wagering instructions into computer application, taking reservation, and providing racing, schedule or past performance information

    Education and / or Experience

    High school diploma or equivalent.  Proficient in data entry/keyboard skills and relevant computer applications.  Previous customer service, sales or horse racing industry experience a plus.

    Licenses / Certifications

    Must be able to obtain a New York Racing License

    Physical Demands

    The following physical and mental demands are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

    a)      While performing the duties of this job, the employee is frequently required to sit, sometimes for prolonged periods while working at a desk, on the phone, and/or on the computer; type on a computer keyboard; use hands to finger, handle or feel; talk or hear; reach with hands or arms; walk or stand; and perform some repetitive motion activities.

    b)      Specific vision abilities required by this job include close vision, color vision, color differentiation, peripheral vision, depth perception, and ability to adjust focus.

    c)      This position requires the ability to work effectively as part of a team; and concentrate on a variety of details when faced with interruptions and changing work priorities.

    d)     The mental demands are representative of those that must be met by an employee to successfully perform the essential functions, as described above, including but not limited to: demonstrated ability to anticipate and solve practical problems or resolve issues; reason, calculate figures and amounts; collect, interpret, and/or analyze complex data and information, and draw valid conclusions; interpret procedures and policies; and meet schedules in a dynamic and sometimes demanding work environment.

    e)      The noise level in this work environment is usually moderate. The work environment characteristics are representative of those an employee encounters while performing the essential functions of this job in a typical office environment.

    f)       The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


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