Careers

    Current available jobs in Sales & Marketing:




    Sales & Marketing: Event Operations/Management
    Event Manager - Arlington International Racecourse (Arlington Heights, IL)

    Position Objective:

    Responsible for the planning and execution of Events at Arlington Park Racecourse during the racing season as well as Off?season Special Events, Internal Events, and Expos. 

    Primary Duties and Responsibilities:  

    • Maintain and build client relations, by working closely with group customers and internal departments to coordinate all details of each event including food, beverage, audio-visual, entertainment, and any other logistics while, maintaining the highest level of service.

    • Liaise with Event Operations Manager and Facilities Operation Manager to cooperatively collaborate on events to deliver best results serving customer and company objectives.

    • Monitor event execution ensuring all departments deliver on event expectations to achieve company objectives and targets.

    • Effectively utilize “Delphi” sales and catering database system to track event details, food and beverage needs, and other specifics.

    • Communicate all event details to staff, other departments and management.

    • Communicate all billing and secure final payment from customers in a timely fashion.

    • Contribute to overall revenue expectations and maximize revenues with up?sell opportunities.

    • Support fellow Event Managers as needed to balance workloads.

    • Plan and coordinate race day events, special events, Expos, Ride and Drives as assigned

    • Complete tasks pertaining to the overall operation of the department, and support the team as a key leader.

    • This position requires evening and weekend working hours.  

    • During the race season schedule is Wednesday through Sunday unless otherwise scheduled to accommodate special events.

    • Assist as additional requests arise.

       

      Supervisory Responsibilities:

      Supervise and guide support staff along with the cooperation of all departments to deliver on event expectations.

      Personal Qualifications:

    • Working knowledge of food and beverage or event industry required.

    • Excellent customer service and communication skills are necessary.  

    • Ability to work in a fast paced environment while interacting with internal departments as well as meticulous attention to detail and excellent time management. 

    • Demonstrate professionalism and common courtesy at all times.

    • Performs duties with sense of urgency and ownership.

    • Ability to exercise sound business judgment and generate effective solutions quickly as necessary.

    • Proven experience being client focused, build and maintain customer relationships while balancing business expectations and standards.

      Education, Training, and Experience:

      Bachelor’s Degree (BS/BA) from a four?year college or university in Business/Hospitality Management or related fields; and two to three years of experience in the hospitality industry with related experience and/or training; or equivalent combination of education and experience.

      Computer application skills (Excel, Outlook, etc.) and ability to write reports and business correspondence required.

      Physical Demands:

      The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear.  The employee frequently is required to stand, walk and reach with hands and arms.  The employee is occasionally required to stoop, kneel, crouch, or crawl.  The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

      The noise level in this work environment is usually moderate.

      EOE M/F/D/V

    Note: When you apply for this job online, you will be required to answer the following questions:

    1. Do you have epxerience working in the F&B or event industry? If so, please indicate length of experience.
    2. Do you have customer service experience? If so, please explain in what capacity
    3. Are you able to work nights, weekends and holidays as required? (Yes or No)
    4. Please list one of your carrier accomplishments.


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    Sales & Marketing: Advertising/Agency
    Advertising & PR Manager - Calder Casino (Miami Gardens, FL)

    The Advertising & Public Relations Manager oversees all aspects of all internal and external Advertising, PR, and Social Media.

    SPECIFIC DUTIES AND RESPONSIBILITIES:

    Advertising:

    • Work with our agency and internal design team to develop campaigns to effectively convey the Calder Casino brand.

    • Create email marketing campaigns to support promotions, events, new games, and special offers.

    • Copy writing for promotional materials, email blasts, and website content.

    • Evaluate and optimize the effectiveness of all marketing messages.

    • Plan, track, and approve changes to media budget as needed.

    • Liaise with printers and other vendors.

    Public Relations:

    • Produce press releases and communicate important casino announcements.

    • Foster strong relationships with local reporters.

    • Track media coverage and industry trends.

    • Create internal publications: newsletters, email announcements, videos, and special projects.

    • Work with the Human Resources team to increase employee engagement.

    Social Media:

    • Develop relevant and engaging written, photographic, and video content for our social platforms.

    • Foster dialogue to create interactive and responsive relationships with our guests.

    • Measure the effectiveness of our social efforts and provide monthly reports and strategies for optimization.

    STANDARDS OF PERFORMANCE:

    • Excellent oral and written communication skills with knowledge and proficiency of AP style.
    • Bilingual and able to read, write, and speak Spanish proficiently is preferred.
    • High level of professionalism with the ability to react well under pressure.
    • Guest relations and customer service skills.

    EDUCATION, TRAINING, AND EXPERIENCE:

    • Bachelor’s degree in advertising, public relations, marketing, or similar required.
    • Two years of relevant work experience preferred.
    • Previous casino marketing experience is preferred.

    Churchill Downs Incorporated is and Equal Opportunity Employer. M/F/D/V EOE

    Note: When you apply for this job online, you will be required to answer the following questions:

    1. Are you at least 21 years of age? Yes or No
    2. Do you hold a Bachelor Degree in Public Relations, Marketing, or similar? Yes or No
    3. Do you have at least two years of relevant management experience? Yes or No
    4. Are you able to read, write, and speak Spanish proficiently? Yes or No
    5. Do you have previous casino experience? Yes or No
    6. Are you willing to submit to extensive reference and background checks? Yes or No


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    Sales & Marketing: Marketing
    Director of Marketing - Harlow's Casino Resort & Spa (Greenville, MS)

    Leads and manages all aspects of marketing to assist the company in meeting current and future goals.

    ·         Designs, implements, maintains and evaluates all marketing plans related to advertising, public relations, promotions and direct marketing while emphasizing maximum utilization of the established budget.

    ·         Prepares monthly reports for management on key metrics developed for the Marketing Department.

    ·         Understands and ensures compliance with all policies and procedures.

    ·         Prepares yearly departmental budget and ensures maximum utilization of the budget.

    ·         Collaborates with other departments on special events and promotions.

    ·         Maintains appropriate staffing levels in the Marketing department by interviewing, selecting, training, scheduling, evaluating, disciplining and terminating team members as needed.

    ·         Held accountable to a high degree for the accuracy and thoroughness of departmental records and reports.

    ?


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    Sales & Marketing: Client Relations/Customer Service
    Marketing Generalist - Riverwalk Casino Hotel (Vicksburg, MS)

    Responsible for a variety of marketing activities which include but are not limited to; coordination and execution of promotions, events, database/direct mail, kiosk management, player interaction, collateral, and signage distribution. 

    • Represents Riverwalk Casino & Hotel in the most positive manner with internal as well as external guests to satisfy service expectations. Interacts effectively with a diverse group of guests; learns and uses operating practices of the department and the Company. 
    • Provides prompt, courteous and professional guest service by listening to a variety of guest questions and complaints and identifies resolutions.
    • Responsible for the development and execution weekly/monthly, on-site and off-site promotions and events.
    • Creates operational plans of promotions/events with sister departments as needed.
    • Responsible for collateral distribution internally and externally and on-property signage management.
    • Responsible for property-wide communication of marketing initiatives.
    • Assists with database/direct mail on a regular basis, including but not limited to - list pulls, processing data, proofing, etc.
    • Responsible for all major promotions/events including tournaments, birthdays, NYE and other projects on an as needed basis.
    • Provides administrative support for Marketing Manager and Sr. Director, Marketing including status reports, agency communication, reports/analysis, etc.  
    • Coordinates team member events and communication needs with HR.
    • Responsible for coordinating social media programs, eBlast strategies, kiosk efforts and other opportunities as presented.
    • Ability to maintain strict confidentiality relative to all elements of Riverwalk Casino.
    • Performs other duties as assigned.

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    Sales & Marketing: Client Relations/Customer Service
    Player Development Host Coordinator - Riverwalk Casino Hotel (Vicksburg, MS)

    Responsible for a variety of host/marketing activities which include but are not limited to coordination and analysis of Player Development/Host program initiatives. 

    • Represents Riverwalk Casino & Hotel in the most positive manner with internal as well as external guests to satisfy service expectations; interacts effectively with a diverse group of guests; learns and uses operating practices of the department and the Company. 
    • Must maintain the strictest confidence of any and all confidential information disclosed by Riverwalk Casino & Hotel.
    • Provides prompt, courteous and professional guest service by listening to a variety of guest questions and complaints and then forwarding them to the appropriate personnel.  Maintains a positive attitude at all times.
    • Handles the system controls and procedures for the Player Development /Host area, with management direction.
    • Provides administrative support for Host area as well as the marketing department as needed by handling all coordination of guests’ accommodations, and providing weekly reports and analysis.
    • Communicates with guests utilizing written and verbal methods.
    • Acts in a host capacity as necessary.
    • Updates guest information as necessary in the database.
    • Work with other departments to ensure excellent guest service.
    • Work at various casino marketing functions as scheduled by the department.
    • Maintain a regular presence on the casino floor.
    • Support the host program communication plan.
    • Performs other duties as assigned.

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    Sales & Marketing: Client Relations/Customer Service
    Player Development Executive Host - Riverwalk Casino Hotel (Vicksburg, MS)

    Oversees the Hosts /Host Coordinator while establishing strong relationships with key guests. Maintains close ties with targeted guests through personal contact in person and by phone, in order to generate incremental gaming revenue. This position requires a friendly persona and a willingness to interact with others. By joining the team you are committing yourself to these values and acknowledge dedication to providing excellent guest service for our internal team, at all times.

    • Maintains relationships and markets our gaming product and amenities to targeted guest base to increase gaming revenues.
    • Manages two Player Development Hosts.
    • Responsible for monitoring PD Hosts coded player lists to ensure that ongoing communication is occurring that drives incremental play and addressing any abnormal occurrences.
    • Manages own PD amenity budget and monitors PD Hosts amenity budgets to ensure valid usage.
    • Empowered to make independent decisions regarding issuance of amenities either by self or approve variances to the PD Hosts budgets if necessary.
    • Greets guests in the casino and participates in social events and special programs.
    • Responsible for marketing to predetermined active and inactive guests by phone, mail and in person to further develop brand loyalty and visitation to casino.
    • Responsible for delivering financial targets while working effectively as a collaborative team member.
    • Maintains a positive attitude at all times.
    • Must maintain the strictest confidence of any and all confidential information disclosed by Riverwalk Casino Hotel
    • Must be energetic, friendly, sharp and professional at all times.
    • Circulates the casino floor (high visibility), greeting guests who are playing in all gaming areas.
    • Identifies potential new members for the Riverwalk Rewards Club and explain the card advantages.
    • Be familiar with all current and upcoming special events, promotions, entertainment and all casino facilities.
    • Assists guests in obtaining service for machine repairs, change, payoffs, or understanding machine operations.
    • Stays in contact with all levels of guests to ensure Riverwalk is top-of-mind when they make decisions on how to spend their entertainment dollars.
    • Develops and maintains a viable list of players.
    • Assists with dinner and/or hotel reservations for guests as well as comps as warranted, in accordance with company established guidelines.
    • Resolves any problem or perceived guest inconvenience in order to ensure guest satisfaction.
    • Communicates with guests through telemarketing, letter writing about available services, promotional opportunities and special events.
    • Coordinates details of hosted events aimed at player development and player loyalty.
    • Execute/oversee the host program communication plan.
    • Handle player coding and develop tracking/analysis procedures.
    • All other duties as assigned.

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    Sales & Marketing: Client Relations/Customer Service
    Player Development Host - Riverwalk Casino Hotel (Vicksburg, MS)

    Maintains close ties with targeted guests through personal contact in person and by phone, in order to generate incremental gaming revenue. This position requires a friendly persona and a willingness to interact with others. By joining the team you are committing yourself to these values and acknowledge dedication to providing excellent guest service for our internal team, at all times.

    • Maintains relationships and markets our gaming product and amenities to targeted guest base to increase gaming revenues.
    • Empowered to make decisions that will drive incremental play from existing or new players.  The decisions can include (but are not limited to) providing additional free play/promo chips, dining options both on-site and off-site, securing hotel reservations either on-site or off-site or other amenities such as show tickets, transportation to/from Riverwalk. 
    • Responsible for meeting quarterly play level goals.
    • Accountable for managing a budget developed for usage for on-site/off-site amenities to encourage increased play from coded players and/or new players.
    • Responsible for maintaining coded players at the same revenue based on a quarterly YOY comparison basis.  Incentive bonus is paid based on exceeding 100% of the established baseline.
    • Greets guests in the casino and participates in social events and special programs.
    • Responsible for marketing to predetermined active and inactive guests by phone, mail and in person to further develop brand loyalty and visitation to casino.
    • Responsible for delivering financial targets while working effectively as a collaborative team member.
    • Maintains a positive attitude at all times.
    • Must maintain the strictest confidence of any and all confidential information disclosed by Riverwalk Casino Hotel.
    • Must be energetic, friendly, sharp and professional at all times.
    • Circulates the casino floor (high visibility), greeting guests who are playing in all gaming areas.
    • Identifies potential new members for the Riverwalk Rewards Club and explain the card advantages.
    • Be familiar with all current and upcoming special events, promotions, entertainment and all casino facilities.
    • Assists guests in obtaining service for machine repairs, change, payoffs, or understanding machine operations.
    • Stays in contact with all levels of guests to ensure Riverwalk is top-of-mind when they make decisions on how to spend their entertainment dollars.
    • Develops and maintains a viable list of players.
    • Assists with dinner and/or hotel reservations for guests as well as comps as warranted, in accordance with company established guidelines.
    • Resolves any problem or perceived guest inconvenience in order to ensure guest satisfaction.
    • Communicates with guests through telemarketing, letter writing about available services, promotional opportunities and special events.
    • Coordinates details of hosted events aimed at player development and player loyalty.
    • Support the host program communication plan.
    •  All other duties as assigned.

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